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Top Rated
1084 Ratings

HubSpot CRM

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Top Rated
1084 Ratings
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Score 8.4 out of 100
49 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

HubSpot CRM

HubSpot CRM works great for small to medium-sized organizations. I don't feel it has enough of the enterprise features like some of the bigger competitors like Salesforce.com. HubSpot CRM is very easy to deploy and maintain and has a less steep learning curve than most of its competitors. This makes it great for smaller organizations with fewer resources to maintain the CRM.
Anonymous | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

If you need a hosted rather than cloud based CRM, Siebel is a consideration. It's best suited to organizations with a large customer database. Given the complexity involved you need at least two full time marketing analysts.The email marketing functionality isn't core to the offering and most organizations would be much better served by cloud based email systems. Siebel offers a very comprehensive feature set and is powerful in the hands of a super user. However, given the costs involved in upgrading a hosted solution I would put serious effort into convincing your decision makers to go for a cloud based CRM instead.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

HubSpot CRM
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Customer data management / contact management
HubSpot CRM
8.7
Oracle Siebel Enterprise Marketing Suite (discontinued)
Workflow management
HubSpot CRM
7.8
Oracle Siebel Enterprise Marketing Suite (discontinued)
Territory management
HubSpot CRM
7.2
Oracle Siebel Enterprise Marketing Suite (discontinued)
Opportunity management
HubSpot CRM
8.1
Oracle Siebel Enterprise Marketing Suite (discontinued)
Integration with email client (e.g., Outlook or Gmail)
HubSpot CRM
8.4
Oracle Siebel Enterprise Marketing Suite (discontinued)
Contract management
HubSpot CRM
7.8
Oracle Siebel Enterprise Marketing Suite (discontinued)
Quote & order management
HubSpot CRM
7.8
Oracle Siebel Enterprise Marketing Suite (discontinued)
Interaction tracking
HubSpot CRM
8.3
Oracle Siebel Enterprise Marketing Suite (discontinued)
Channel / partner relationship management
HubSpot CRM
7.5
Oracle Siebel Enterprise Marketing Suite (discontinued)

Customer Service & Support

HubSpot CRM
7.3
Oracle Siebel Enterprise Marketing Suite (discontinued)
Case management
HubSpot CRM
7.3
Oracle Siebel Enterprise Marketing Suite (discontinued)
Call center management
HubSpot CRM
7.1
Oracle Siebel Enterprise Marketing Suite (discontinued)
Help desk management
HubSpot CRM
7.6
Oracle Siebel Enterprise Marketing Suite (discontinued)

Marketing Automation

HubSpot CRM
8.6
Oracle Siebel Enterprise Marketing Suite (discontinued)
Lead management
HubSpot CRM
8.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Email marketing
HubSpot CRM
8.6
Oracle Siebel Enterprise Marketing Suite (discontinued)

CRM Project Management

HubSpot CRM
7.6
Oracle Siebel Enterprise Marketing Suite (discontinued)
Task management
HubSpot CRM
8.2
Oracle Siebel Enterprise Marketing Suite (discontinued)
Billing and invoicing management
HubSpot CRM
6.7
Oracle Siebel Enterprise Marketing Suite (discontinued)
Reporting
HubSpot CRM
7.9
Oracle Siebel Enterprise Marketing Suite (discontinued)

CRM Reporting & Analytics

HubSpot CRM
7.8
Oracle Siebel Enterprise Marketing Suite (discontinued)
Forecasting
HubSpot CRM
7.9
Oracle Siebel Enterprise Marketing Suite (discontinued)
Pipeline visualization
HubSpot CRM
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Customizable reports
HubSpot CRM
7.5
Oracle Siebel Enterprise Marketing Suite (discontinued)

Customization

HubSpot CRM
7.7
Oracle Siebel Enterprise Marketing Suite (discontinued)
Custom fields
HubSpot CRM
8.2
Oracle Siebel Enterprise Marketing Suite (discontinued)
Custom objects
HubSpot CRM
7.7
Oracle Siebel Enterprise Marketing Suite (discontinued)
Scripting environment
HubSpot CRM
6.8
Oracle Siebel Enterprise Marketing Suite (discontinued)
API for custom integration
HubSpot CRM
7.9
Oracle Siebel Enterprise Marketing Suite (discontinued)

Security

HubSpot CRM
8.3
Oracle Siebel Enterprise Marketing Suite (discontinued)
Single sign-on capability
HubSpot CRM
8.3
Oracle Siebel Enterprise Marketing Suite (discontinued)
Role-based user permissions
HubSpot CRM
8.3
Oracle Siebel Enterprise Marketing Suite (discontinued)

Social CRM

HubSpot CRM
7.8
Oracle Siebel Enterprise Marketing Suite (discontinued)
Social data
HubSpot CRM
7.7
Oracle Siebel Enterprise Marketing Suite (discontinued)
Social engagement
HubSpot CRM
7.8
Oracle Siebel Enterprise Marketing Suite (discontinued)

Integrations with 3rd-party Software

HubSpot CRM
7.9
Oracle Siebel Enterprise Marketing Suite (discontinued)
Marketing automation
HubSpot CRM
8.2
Oracle Siebel Enterprise Marketing Suite (discontinued)
Compensation management
HubSpot CRM
7.7
Oracle Siebel Enterprise Marketing Suite (discontinued)

Platform

HubSpot CRM
6.7
Oracle Siebel Enterprise Marketing Suite (discontinued)
Mobile access
HubSpot CRM
6.7
Oracle Siebel Enterprise Marketing Suite (discontinued)

Pros

HubSpot CRM

  • HubSpot CRM is FANTASTIC for customization. We are able to create our own pipelines, workflows, literally everything down to the properties on each deal/ticket/contact/etc.
  • We love HubSpot CRM's ability to integrate with other platforms. Depending on the apps connected, there is a potential to fully automate parts of the process so that we never miss a step!
  • Reporting is another area of customization but deserves its own mention. HubSpot CRM has several templated reports, but it's also possible to create just about anything else you could want.
Anonymous | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

  • Seamless customer communication
  • Easy access to account history and pertinent information
  • Training materials provided and is easily implemented
  • Sales analytics and data
  • Overall sales
Kenyata Garner | TrustRadius Reviewer

Cons

HubSpot CRM

  • Not as feature packed / powerful as other CRM software in the market (I used to use Salesforce extensively).
  • Integrations with other software needs to be improved and expanded.
  • Some features / processes are clunky and not intuitive.
  • Need to improve features like email formatting, etc. in creating workflows and nurture sequence.
  • Need to expand on available plugins.
Fatima Trapaga | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

  • Siebel EMS tools have a long learning curve and are not very easy to use.
  • Siebel products do not integrate very well with thirds party products/services.
Gaurav Gautam | TrustRadius Reviewer

Likelihood to Renew

HubSpot CRM

HubSpot CRM 9.1
Based on 4 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

Oracle Siebel Enterprise Marketing Suite (discontinued) 10.0
Based on 1 answer
A very conservative data security policy limits the organization to a hosted solution. At particular issue is the tendency of cloud based CRMs to have data centres based in the US, a major issue for Canadian consumers. Once you have integrated a system of this size and complexity, and have the staff resources to utilize it effectively, it's hard to justify a move to an alternative. Consider Siebel if you are a conservatively run organization with a large database of customers and a big marketing team
Anonymous | TrustRadius Reviewer

Usability

HubSpot CRM

HubSpot CRM 8.5
Based on 142 answers
The most user-friendly platform there is. Very intuitive. I love that anyone that goes into HubSpot immediately knows how to use it, even if they've never had any experience with it. You don't need to be an expert to use it correctly, or know anything about coding because it's not necessary. I also love that there is always someone there to help you if you have any questions about how to do something.
Manuela Murillo Jaramillo | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

No score
No answers yet
No answers on this topic

Support Rating

HubSpot CRM

HubSpot CRM 8.3
Based on 18 answers
HubSpot has a very good customer support, one can chat in real time by phone or text, or send an email. I have not had to use their support very much, but when I have they have been very professional and quick to respond to address my needs and concerns.
Anonymous | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

No score
No answers yet
No answers on this topic

Implementation Rating

HubSpot CRM

HubSpot CRM 9.1
Based on 10 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

No score
No answers yet
No answers on this topic

Alternatives Considered

HubSpot CRM

The design which Hubspot CRM has is perfectly incredible, friendly, and diverse in doing its roles. Also, Hubspot CRM has a team of professionals, who are keen and ready to take the criticism and views of the people. Besides, Hubspot CRM stability is incredible, hence, reliability never a question or a miss.
Brenda Fassie | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

I would say honestly they are both really good programs. They would compliment each other quite well if they weren't competition. They both offer great opportunities for success and both have areas which need improvement. Overall, however, they are worth a shot.
Kenyata Garner | TrustRadius Reviewer

Return on Investment

HubSpot CRM

  • HubSpot has decreased our sales pipeline drop off by creating visibility into all steps of the sales cycle and automating some of the more tedious tasks of our sales process, such as follow up emails, appointment reminders, etc.
  • HubSpot has improved the effectiveness of our lead generation efforts by creating visibility into the close rate of leads from each of our marketing channels.
Anonymous | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

  • It has increased the business tactics as we have added more clients who wish to use this technology.
Lokesh Yadav | TrustRadius Reviewer

Screenshots

Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

Edition
Free Forever$01
  1. Per Month [Unlimited Users]
Additional Pricing Details

Oracle Siebel Enterprise Marketing Suite (discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle Siebel Enterprise Marketing Suite (discontinued) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

HubSpot CRM
8.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
8.0

Likelihood to Renew

HubSpot CRM
9.1
Oracle Siebel Enterprise Marketing Suite (discontinued)
10.0

Usability

HubSpot CRM
8.5
Oracle Siebel Enterprise Marketing Suite (discontinued)

Support Rating

HubSpot CRM
8.3
Oracle Siebel Enterprise Marketing Suite (discontinued)

Implementation Rating

HubSpot CRM
9.1
Oracle Siebel Enterprise Marketing Suite (discontinued)

Add comparison