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Top Rated
2547 Ratings

HubSpot CRM

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Top Rated
2547 Ratings
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Score 8.4 out of 100
52 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Sales Force Automation

    8.2

    HubSpot CRM

    82%

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 9/9 features

    Customer data management / contact management

    8.9
    89%
    806 Ratings
    N/A
    0 Ratings

    Workflow management

    8.4
    84%
    780 Ratings
    N/A
    0 Ratings

    Territory management

    7.4
    74%
    184 Ratings
    N/A
    0 Ratings

    Opportunity management

    8.3
    83%
    750 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    8.5
    85%
    798 Ratings
    N/A
    0 Ratings

    Contract management

    7.9
    79%
    185 Ratings
    N/A
    0 Ratings

    Quote & order management

    8.0
    80%
    515 Ratings
    N/A
    0 Ratings

    Interaction tracking

    8.6
    86%
    775 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    7.4
    74%
    186 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    7.7

    HubSpot CRM

    77%

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 3/3 features

    Case management

    7.9
    79%
    493 Ratings
    N/A
    0 Ratings

    Call center management

    7.5
    75%
    431 Ratings
    N/A
    0 Ratings

    Help desk management

    7.6
    76%
    456 Ratings
    N/A
    0 Ratings

    Marketing Automation

    8.7

    HubSpot CRM

    87%

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 2/2 features

    Lead management

    8.7
    87%
    694 Ratings
    N/A
    0 Ratings

    Email marketing

    8.8
    88%
    690 Ratings
    N/A
    0 Ratings

    CRM Project Management

    7.9

    HubSpot CRM

    79%

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 3/3 features

    Task management

    8.3
    83%
    719 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    7.1
    71%
    348 Ratings
    N/A
    0 Ratings

    Reporting

    8.2
    82%
    673 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    8.1

    HubSpot CRM

    81%

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 3/3 features

    Forecasting

    7.7
    77%
    577 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    8.4
    84%
    696 Ratings
    N/A
    0 Ratings

    Customizable reports

    8.2
    82%
    681 Ratings
    N/A
    0 Ratings

    Customization

    7.9

    HubSpot CRM

    79%

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 4/4 features

    Custom fields

    8.5
    85%
    704 Ratings
    N/A
    0 Ratings

    Custom objects

    8.4
    84%
    597 Ratings
    N/A
    0 Ratings

    Scripting environment

    6.3
    63%
    133 Ratings
    N/A
    0 Ratings

    API for custom integration

    8.3
    83%
    479 Ratings
    N/A
    0 Ratings

    Security

    8.7

    HubSpot CRM

    87%

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 2/2 features

    Single sign-on capability

    8.7
    87%
    597 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.6
    86%
    641 Ratings
    N/A
    0 Ratings

    Social CRM

    8.0

    HubSpot CRM

    80%

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 2/2 features

    Social data

    7.9
    79%
    468 Ratings
    N/A
    0 Ratings

    Social engagement

    8.0
    80%
    464 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.1

    HubSpot CRM

    81%

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 2/2 features

    Marketing automation

    8.5
    85%
    521 Ratings
    N/A
    0 Ratings

    Compensation management

    7.8
    78%
    322 Ratings
    N/A
    0 Ratings

    Platform

    7.5

    HubSpot CRM

    75%

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 1/1 features

    Mobile access

    7.5
    75%
    606 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • HubSpot CRM is rated higher in 1 area: Likelihood to Recommend
    • Oracle Siebel Enterprise Marketing Suite (discontinued) is rated higher in 1 area: Likelihood to Renew

    Likelihood to Recommend

    8.7

    HubSpot CRM

    87%
    850 Ratings
    8.0

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    80%
    5 Ratings

    Likelihood to Renew

    8.8

    HubSpot CRM

    88%
    10 Ratings
    10.0

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    100%
    1 Rating

    Usability

    8.8

    HubSpot CRM

    88%
    752 Ratings

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    N/A
    0 Ratings

    Support Rating

    8.2

    HubSpot CRM

    82%
    21 Ratings

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    N/A
    0 Ratings

    Implementation Rating

    9.1

    HubSpot CRM

    91%
    10 Ratings

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    N/A
    0 Ratings

    Likelihood to Recommend

    HubSpot

    It's definitely easier to use than Salesforce. It's especially great for us in the SMB market. In my opinion, it would be nice if we were able to call out to international prospects and text them as well. The SalesMessage plugin doesn't allow for that.
    Read full review

    Oracle

    If you need a hosted rather than cloud based CRM, Siebel is a consideration. It's best suited to organizations with a large customer database. Given the complexity involved you need at least two full time marketing analysts.The email marketing functionality isn't core to the offering and most organizations would be much better served by cloud based email systems. Siebel offers a very comprehensive feature set and is powerful in the hands of a super user. However, given the costs involved in upgrading a hosted solution I would put serious effort into convincing your decision makers to go for a cloud based CRM instead.
    Read full review

    Pros

    HubSpot

    • The sales funnel is one of my favorites in the entire industry.
    • Their task managing system truly helps Account Executives be on top of every lead and opportunity without dropping the ball.
    • The data tracking for KPI truly helps our team set goals and improve weekly.
    • The e-mail sequences are top tier as well.
    Read full review

    Oracle

    • Enhances the workflow
    • Provide personalization
    • Availability
    • Offers solution strategies
    Read full review

    Cons

    HubSpot

    • Price Point: Pricey Expense for Company.
    • A lot of new features are being rolled out, but intuitive additions always take 1-3 years to add on. I Recently added rescheduling/cancel to Meetings, but contacts are unable to optionally provide why they canceled/rescheduled.
    Read full review

    Oracle

    • I would have to say that there have been times when a customer's information has vanished, it can be chalked up to a technical error but, when in business, it can be detrimental for future or potential customers, or business partners.
    • My biggest issue as with some other CRMS is what I call the "slug crawl." It is certainly an issue anytime a program isn't running properly. A sluggish program is no exception. The last thing you want to deal with is a program that refuses to load and or runs slowly, then everything becomes the dreaded waiting game, where more often than not, no-one wins, especially not the business.
    Read full review

    Pricing Details

    HubSpot CRM

    Starting Price

    $0 Per Month [Unlimited Users]

    Editions & Modules

    HubSpot CRM editions and modules pricing
    EditionModules
    Free Forever$01
    CRM Bundle$502

    Footnotes

    1. Per Month [Unlimited Users]
    2. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Starting Price

    Editions & Modules

    Oracle Siebel Enterprise Marketing Suite (discontinued) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      HubSpot

      Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
      Read full review

      Oracle

      A very conservative data security policy limits the organization to a hosted solution. At particular issue is the tendency of cloud based CRMs to have data centres based in the US, a major issue for Canadian consumers. Once you have integrated a system of this size and complexity, and have the staff resources to utilize it effectively, it's hard to justify a move to an alternative. Consider Siebel if you are a conservatively run organization with a large database of customers and a big marketing team
      Read full review

      Usability

      HubSpot

      HubSpot functions great and has never had any issues. Support is great and is always ready to help solve any problems or questions you have. We love to create workflows for processes and manage new leads, which makes our life so much easier!
      Read full review

      Oracle

      No answers on this topic

      Support Rating

      HubSpot

      Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
      Read full review

      Oracle

      No answers on this topic

      Implementation Rating

      HubSpot

      If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
      Read full review

      Oracle

      No answers on this topic

      Alternatives Considered

      HubSpot

      I have to admit that I prefer Salesloft, but I do think HS can be better. SL is very simple and gives me everything I need. However, in the future, I would definitely lean toward HS as it has more capabilities. I just need the integration and onboarding to be more seamless before I commit long-term.
      Read full review

      Oracle

      Salesforce is easier to use and more open source and available for external integrations.
      Read full review

      Return on Investment

      HubSpot

      • HubSpot has allowed us to Sunset our internal CRM which was running at a great time and opportunity cost for our dev team.
      • HubSpot brought our two distinct sales teams together onto common performance & activity metrics.
      • HubSpot reports have replaced our former self-written shareholder sales reports, now being sent.
      Read full review

      Oracle

      • It has increased the business tactics as we have added more clients who wish to use this technology.
      Read full review

      Screenshots

      Add comparison