HubSpot CRM vs. Oracle Siebel Enterprise Marketing Suite (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HubSpot CRM
Score 8.5 out of 10
N/A
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…
$0
Per Month [Unlimited Users]
Oracle Siebel Enterprise Marketing Suite (discontinued)
Score 9.0 out of 10
N/A
Oracle offered the Siebel Enterprise Marketing Suite as an end-to-end enterprise marketing management (EMM) solution joining cross-channel campaign management with marketing automation, market resource and asset management, and marketing analytics, for larger enterprises. The product is now End of Life, and no longer offered for sale.N/A
Pricing
HubSpot CRMOracle Siebel Enterprise Marketing Suite (discontinued)
Editions & Modules
Free Forever
$0
Per Month [Unlimited Users]
CRM Bundle
$50
per month
No answers on this topic
Offerings
Pricing Offerings
HubSpot CRMOracle Siebel Enterprise Marketing Suite (discontinued)
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
HubSpot CRMOracle Siebel Enterprise Marketing Suite (discontinued)
Considered Both Products
HubSpot CRM
Chose HubSpot CRM
As compared to Siebel, HubSpot is more user-friendly and allows for easy system configurations & integrations. It allows for easy marketing capabilities which is absent in Siebel CRM, and also [the] user experience is more pleasant in the case of HubSpot CRM.
Chose HubSpot CRM
HubSpot has a more customisable approach and significantly less errors than the CRMs I've used in the past. To be able to log in, and know that I can get on with my day is a blessing. Knowing you don't have to spend time each day troubleshooting recurring issues is a delight.
Chose HubSpot CRM
It is a huge step forward, much better usability and integration with email and marketing.
Oracle Siebel Enterprise Marketing Suite (discontinued)

No answer on this topic

Top Pros
Top Cons
Features
HubSpot CRMOracle Siebel Enterprise Marketing Suite (discontinued)
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
HubSpot CRM
7.9
1552 Ratings
3% above category average
Oracle Siebel Enterprise Marketing Suite (discontinued)
-
Ratings
Customer data management / contact management8.71499 Ratings00 Ratings
Workflow management8.21465 Ratings00 Ratings
Territory management6.1184 Ratings00 Ratings
Opportunity management8.21402 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)8.31509 Ratings00 Ratings
Contract management8.0185 Ratings00 Ratings
Quote & order management7.21017 Ratings00 Ratings
Interaction tracking8.41454 Ratings00 Ratings
Channel / partner relationship management7.9186 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
HubSpot CRM
7.2
1028 Ratings
4% below category average
Oracle Siebel Enterprise Marketing Suite (discontinued)
-
Ratings
Case management7.1957 Ratings00 Ratings
Call center management7.4826 Ratings00 Ratings
Help desk management7.2879 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
HubSpot CRM
8.4
1369 Ratings
11% above category average
Oracle Siebel Enterprise Marketing Suite (discontinued)
-
Ratings
Lead management8.31290 Ratings00 Ratings
Email marketing8.41301 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
HubSpot CRM
7.4
1418 Ratings
2% below category average
Oracle Siebel Enterprise Marketing Suite (discontinued)
-
Ratings
Task management7.91360 Ratings00 Ratings
Billing and invoicing management6.7700 Ratings00 Ratings
Reporting7.71255 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
HubSpot CRM
7.8
1383 Ratings
3% above category average
Oracle Siebel Enterprise Marketing Suite (discontinued)
-
Ratings
Forecasting7.41087 Ratings00 Ratings
Pipeline visualization8.21312 Ratings00 Ratings
Customizable reports7.71274 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
HubSpot CRM
7.3
1321 Ratings
3% below category average
Oracle Siebel Enterprise Marketing Suite (discontinued)
-
Ratings
Custom fields7.91294 Ratings00 Ratings
Custom objects7.61122 Ratings00 Ratings
Scripting environment6.3132 Ratings00 Ratings
API for custom integration7.4914 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
HubSpot CRM
8.3
1279 Ratings
0% below category average
Oracle Siebel Enterprise Marketing Suite (discontinued)
-
Ratings
Single sign-on capability8.31141 Ratings00 Ratings
Role-based user permissions8.41217 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
HubSpot CRM
7.1
870 Ratings
2% below category average
Oracle Siebel Enterprise Marketing Suite (discontinued)
-
Ratings
Social data7.2853 Ratings00 Ratings
Social engagement7.1842 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
HubSpot CRM
7.5
979 Ratings
5% above category average
Oracle Siebel Enterprise Marketing Suite (discontinued)
-
Ratings
Marketing automation7.6972 Ratings00 Ratings
Compensation management7.4635 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
HubSpot CRM
7.7
1166 Ratings
3% above category average
Oracle Siebel Enterprise Marketing Suite (discontinued)
-
Ratings
Mobile access7.71166 Ratings00 Ratings
Best Alternatives
HubSpot CRMOracle Siebel Enterprise Marketing Suite (discontinued)
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
HubSpot Marketing Hub
HubSpot Marketing Hub
Score 8.6 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
LeanData
LeanData
Score 9.8 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Adobe Marketing Cloud
Adobe Marketing Cloud
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HubSpot CRMOracle Siebel Enterprise Marketing Suite (discontinued)
Likelihood to Recommend
8.4
(1595 ratings)
8.0
(3 ratings)
Likelihood to Renew
9.8
(29 ratings)
10.0
(1 ratings)
Usability
8.2
(1443 ratings)
-
(0 ratings)
Support Rating
6.8
(23 ratings)
-
(0 ratings)
Implementation Rating
7.9
(8 ratings)
-
(0 ratings)
User Testimonials
HubSpot CRMOracle Siebel Enterprise Marketing Suite (discontinued)
Likelihood to Recommend
HubSpot
So there was a deal I was not able to find in all pipelines, basically in all deals view. Then I shifted it to a deals stages-wise view. It helped me understand how many deals I have in follow-up stages to keep following up on time. I will not miss any follow-ups, especially the ones that are very important to take. So that's what I like about HubSpot: they have views.
Read full review
Discontinued Products
If you need a hosted rather than cloud based CRM, Siebel is a consideration. It's best suited to organizations with a large customer database. Given the complexity involved you need at least two full time marketing analysts.The email marketing functionality isn't core to the offering and most organizations would be much better served by cloud based email systems. Siebel offers a very comprehensive feature set and is powerful in the hands of a super user. However, given the costs involved in upgrading a hosted solution I would put serious effort into convincing your decision makers to go for a cloud based CRM instead.
Read full review
Pros
HubSpot
  • Easy-to-use platform, simple navigation, and data entry that creates a good user experience.
  • Integrations with critical software and platforms across all arms of our business.
  • In-depth analytics that provides clear data on staff and organizational performance (i.e., revenue and sales tracking).
  • Logging of communication to easily refer back to previous emails/calls/etc, including call recording, which is also useful for compliance and training.
Read full review
Discontinued Products
  • Siebel EMS offered useful customer insight and more effective dialogue with recipients by delivering the right message to the right customer at the right time.
  • Siebel EMS was very effective for loyalty lifecycle and retention by seamlessly integrating with marketing and CRM platforms.
  • Siebel EMS was instrumental in aligning marketing, sales and analytics divisions.
Read full review
Cons
HubSpot
  • There are some limitations on report building. They need to have more options to add to the x/y axis
  • There needs to be a more simple amount of time zones. They don't just have one per time zone currently which doesn't make a ton of sense.
  • It seems to go out a lot. It usually doesn't take long for it to be fixed but still concerning seeing how I need it or else I can't do my job.
Read full review
Discontinued Products
  • Oracle Siebel Marketing Suite's processing time is not as fast as I would expect it to be. This is the major improvement I would like to see in it.
  • It requires a very high level of training being given to the employees for configuring and implementing it in the business needs.
  • Expert employees are needed in order to understand the functionality of Oracle Siebel Enterprise Marketing Suite, which is not easy to find.
Read full review
Likelihood to Renew
HubSpot
To be honest there are some barriers due to which we are unable to use Hubspot at it's full potentials. The region that we work in has some restrictions that don't allow us to make calls or text which leaves us to just Email to the client.
Read full review
Discontinued Products
A very conservative data security policy limits the organization to a hosted solution. At particular issue is the tendency of cloud based CRMs to have data centres based in the US, a major issue for Canadian consumers. Once you have integrated a system of this size and complexity, and have the staff resources to utilize it effectively, it's hard to justify a move to an alternative. Consider Siebel if you are a conservatively run organization with a large database of customers and a big marketing team
Read full review
Usability
HubSpot
I think the usability is great. I am able to train a new agent with zero experience in our process with HubSpot in a day or less. They can be proficient in using HubSpot quickly, the way I've designed it to work, in less than a week. I am able to load new leads, set calling campaigns, and start prospecting quickly. I've even had to call customer service for help, and they were super helpful.
Read full review
Discontinued Products
No answers on this topic
Support Rating
HubSpot
Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
Read full review
Discontinued Products
No answers on this topic
Implementation Rating
HubSpot
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Read full review
Discontinued Products
No answers on this topic
Alternatives Considered
HubSpot
Salesforce requires a lot of in-depth knowledge both to implement and to manage. I found it to be quite clunky and there was an additional overhead for any marketing functionality, that wasn't up to par. Whilst Zoho had some good features, in practice the CRM was difficult to manage, customer support was non-existent, and like Salesforce, required 3rd party support agents in order make simple changes. comparison, HubSpot allows the user to make many changes themselves such as adding and mapping properties, and also has excellent customer service. Combined with a well-rounded offer in terms of marketing, analytics and a good CRM, HubSpot stands out as the clear winner.
Read full review
Discontinued Products
Salesforce is easier to use and more open source and available for external integrations.
Read full review
Return on Investment
HubSpot
  • HubSpot is great for tracking deals - we use the deal pipeline to understand the part of the lifecycle that each and every deal is currently in. It also provides good historical information.
  • The contacts section is great for storing and managing engaged users for our mailing list. We utilise this feature with the free version.
  • The customisable dashboard is a great feature that enables you to keep the most important information on the home screen at log-in
Read full review
Discontinued Products
  • It has increased the business tactics as we have added more clients who wish to use this technology.
Read full review
ScreenShots

HubSpot CRM Screenshots

Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.