What users are saying about
Top Rated
407 Ratings
24 Ratings
Top Rated
407 Ratings
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Score 8.5 out of 100
24 Ratings
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Score 9.6 out of 100

Attribute Ratings

  • HubSpot Sales Hub is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

8.7

HubSpot Sales Hub

87%
99 Ratings
8.5

Mailshake

85%
8 Ratings

Likelihood to Renew

10.0

HubSpot Sales Hub

100%
6 Ratings

Mailshake

N/A
0 Ratings

Usability

8.8

HubSpot Sales Hub

88%
5 Ratings
8.0

Mailshake

80%
1 Rating

Support Rating

8.3

HubSpot Sales Hub

83%
6 Ratings
7.8

Mailshake

78%
6 Ratings

Implementation Rating

9.1

HubSpot Sales Hub

91%
2 Ratings

Mailshake

N/A
0 Ratings

Likelihood to Recommend

HubSpot

HubSpot Sales Hub is a versatile, customizable, and
user-friendly tool that enables us to achieve our goal while providing a
best-in-class customer experience in a single location. It is the best at task
management, desktop integration, and contract management. It's easy to forecast
with a sales funnel and track sales development. HubSpot gave us the best
platform to track sales opportunities and customer databases so we could easily
convert leads
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Mailshake

Mailshake is best-suited sales, cold, and leads email outreach, the amount of personalized email you can send is excellent plus the follow-up. The sequence and lead catcher feature will save so much time.
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Pros

HubSpot

  • Automatically collecting clients’ data makes it easy to communicate and solve customer issues that are marketing-related in between projects.
  • Ability to segment our contact directory to send relevant advertising depending on the type of information they like to know about.
  • Customer support is very responsive and makes it easy to navigate through the tools with their help and the guides they provide.
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Mailshake

  • It has an email editor which is easy to use.
  • Email sequences are comprehensive in their functionality--all the options you would expect from a cold emailing solution
  • Campaign and List management are also good
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Cons

HubSpot

  • DAYS OF THE WEEK/TIME:
  • Few things in Hubspot can be categorized by the DAY OF THE WEEK. It's always just the numbered date. In terms of automating a Sales team where someone gets leads on a specific DAY of the week, "Monday", this could improve. Does that make sense?
  • TICKETS:
  • Maybe it's just me... but after 2 years of using Hubspot, I still don't understand this Ticket structure versus just using TASKS.
  • Again, maybe it's me. We do not use Tickets EVER and I don't see how things would be different if we did.
  • ACTIVITY FEED:
  • This seems to be glitchy and often gives notification of, "Someone Click, Opened" blank... I understand this often happens because more than one person is on that email thread... Could this be fixed that if we do not know who "Someone" is, that instead it at least would list the EMAIL ADDRESS if not the name?
  • CONTACTS PAGE:
  • I love this page, but this has nothing compared to using LISTS. Using the Lists feature is likely the best way to really find a detailed list of clients. I wish the Contacts page was able to have some more Filtering Functionality across other properties such as Deals or Activities as the LISTS feature can do.
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Mailshake

  • Mailshake works only with Gmail/G Suite accounts.
  • The only option for customizing emails is in the CSV file. It would be great if there were a feature in the tool for this.
  • Missing starts about the total number of opens of an email (it is only tracked once).
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Pricing Details

HubSpot Sales Hub

Starting Price

Editions & Modules

HubSpot Sales Hub editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Mailshake

    Starting Price

    $50 per month

    Editions & Modules

    Mailshake editions and modules pricing
    EditionModules
    Email Outreach$50.001
    Sales Engagement$99.002

    Footnotes

    1. per month
    2. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    HubSpot

    Ease of use, ease of customizability, and ease of 3rd-party integration, especially to LinkedIn Navigator, all play a vital role in our increasing reliance of HubSpot Sales for our growing sales team. Also taking into account the great training and support for HubSpot Sales available from HubSpot, including HubSpot Academy.
    Read full review

    Mailshake

    No answers on this topic

    Usability

    HubSpot

    Since we launched HubSpot Sales Hub into our organisation's tech stack, we've experienced a smooth transition and implementation process for those using this solution. The ease of use and the interface experience is amazing and that was a main priority for us in the purchasing phase. So far, we've been nothing but very happy with the support, implementation, and ongoing development of our sales team adapting to the solution. Highly recommend it for usability and functionality!
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    Mailshake

    I found it pretty good - we were able to put email templates and campaigns together almost immediately. The reason I gave it an 8 is because if you want to edit those templates, the saving and making sure they were part of the campaigns was a little tricky and not intuitive.
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    Support Rating

    HubSpot

    Oh my goodness HubSpot Support is just amazing. I submitted a question/issue to them yesterday and by this morning I had this response:
    "Hi Stephanie, I hope this finds you well and thanks so much for your patience while I was working to update the extension with my team. We were actually able to push through an update yesterday afternoon which set the default lifecycle stage to lead in the sidebar. If you take a look now, that should be in place. If it has not updated yet, I would recommend uninstalling and re-installing the sales extension so an updated version and be pushed through. Again, I want to say that I sincerely appreciate that you took the time to reach out to us and help us iron this out. HubSpot really values constructive feedback with real use-case backing to help push it along. So, thank you!"
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    Mailshake

    Quick support. They offer very extensive and detailed tutorials on how to use the tool, as well as how to succeed in sending emails the right way. It probably reduces the number of support tickets and general support needs. The videos make it very easy to use their solutions. Great way to educate new clients.
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    Implementation Rating

    HubSpot

    It was not only SUPER easy to implement, we had some amazing support from HubSpot. They scheduled a call to go over each individual tool with our team and provided guidance and best practices plus answered any questions are new users had. It was wonderful and really helped them get started confidently
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    Mailshake

    No answers on this topic

    Alternatives Considered

    HubSpot

    We have tried a few for a few days but the one we used for the longest time was Pipedrive. I loved Pipedrive because they have a lot of advanced functionalities and the cost was less than HubSpot. We were able to automatize our email follow-ups and they have a great design where they use a lot of colors to differentiate between if a deal is hot, warm, cold or red, green-yellow (traffic light kind of system) to know if there are action items in the deal or if the deal is idle and needs an interaction. We changed to HubSpot because we were impressed but the number of functionalities and the great reports and analytics that you can get out of the system but in the end a lot of functionalities that we wanted to use we had to make a decision if we wanted to pay more or do more manual work in order to maintain HubSpot. Another thing to keep in mind is Pipedrive offers an unlimited number of contact storage whereas HubSpot gives you 2000 contacts free and if you want to have more you have to pay an additional cost.
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    Mailshake

    These tools are undoubtedly reputable products that are used by millions of users. However, for the goal of lead generation by cold emailing, Mailshake shines by its genius approach of highest possible personalization of the messages. We see incredible results with every campaign; literally, multiples more of reply rates than we were able to achieve with the traditional email tools like Mailchimp.
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    Return on Investment

    HubSpot

    • We are able to consistently hit our outreach goals every week of 160 emails per SDR and BD. Sending 160 emails used to take us about 20 hours / SDR / week, and now it takes about 5-7 hours / SDR / week, based on the Sales tools.
    • We've gotten to within 75% accuracy on our sales forecasts by analyzing our Hubspot reports, and better understanding the predictability of our revenue.
    • We have saved hundreds of hours in sales training by onboarding new SDRs and BDs using Hubspot's templates and sequences.
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    Mailshake

    • Mailshake has made link building outreach less messy and saves time.
    • Fill in the template and prospects and we are good to go!
    Read full review

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