What users are saying about
35 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

  • LiveHelpNow ranks higher in 2 feature sets: Self Help Community, Multi-Channel Help

Incident and problem management

8.5

HubSpot Service Hub

85%

LiveHelpNow

Feature Set Not Supported
N/A
HubSpot Service Hub ranks higher in 6/6 features

Organize and prioritize service tickets

8.9
89%
11 Ratings
N/A
0 Ratings

Expert directory

7.9
79%
4 Ratings
N/A
0 Ratings

Subscription-based notifications

8.2
82%
6 Ratings
N/A
0 Ratings

ITSM collaboration and documentation

7.6
76%
5 Ratings
N/A
0 Ratings

Ticket creation and submission

9.2
92%
11 Ratings
N/A
0 Ratings

Ticket response

9.4
94%
11 Ratings
N/A
0 Ratings

Self Help Community

8.9

HubSpot Service Hub

89%
10.0

LiveHelpNow

100%
LiveHelpNow ranks higher in 2/2 features

External knowledge base

8.9
89%
10 Ratings
10.0
100%
1 Rating

Internal knowledge base

8.9
89%
10 Ratings
10.0
100%
1 Rating

Multi-Channel Help

8.1

HubSpot Service Hub

81%
10.0

LiveHelpNow

100%
LiveHelpNow ranks higher in 3/5 features

Customer portal

9.0
90%
4 Ratings
N/A
0 Ratings

IVR

7.0
70%
3 Ratings
N/A
0 Ratings

Social integration

7.2
72%
4 Ratings
10.0
100%
1 Rating

Email support

7.8
78%
6 Ratings
10.0
100%
1 Rating

Help Desk CRM integration

9.3
93%
6 Ratings
10.0
100%
1 Rating

Attribute Ratings

  • LiveHelpNow is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.7

HubSpot Service Hub

87%
12 Ratings
9.5

LiveHelpNow

95%
2 Ratings

Likelihood to Recommend

HubSpot

It all depends on what business you're operating. You should also consider your needs, goals, and pain points when looking at [HubSpot] Service Hub. If you’re in need of a tool that will help you manage everything from start to finish, then yes HubSpot might be something to consider. It’s truly an all-in-one platform for everything and anything marketing, sales, and customer support, all in one place.
Read full review

LiveHelpNow

It's great for sales, customer service, and tech support.
Read full review

Pros

HubSpot

  • It makes it easier for us to keep track of customer awareness and review in one spot.
  • The great thing about how easy it is to use all of its fantastic tools.
  • The ability to check customer retention.
  • It's easy to track and measure the success of our organization's sales team.
  • This is a fantastic all-in-one customer success suite that includes ticketing.
Read full review

LiveHelpNow

  • Great visibility into web traffic and visitors to our website
  • Great integrations with Salesforce.com and ZenDesk
  • Fantastic analytics on user activity
Read full review

Cons

HubSpot

  • Need to be able to customize and prioritize tiles when in deal view
  • Should have web forms and telescripts built into the program (templates)
Read full review

LiveHelpNow

  • None at this time.
Read full review

Pricing Details

HubSpot Service Hub

Starting Price

$50 per month

Editions & Modules

HubSpot Service Hub editions and modules pricing
EditionModules
Starter$50 ($45)1
Professional$400 ($360)2
EnterpriseStarting at $1,2003

Footnotes

  1. monthly (annually)
  2. monthly (annually)
  3. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

LiveHelpNow

Starting Price

$21 per month

Editions & Modules

LiveHelpNow editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Alternatives Considered

    HubSpot

    Hubspot Live chat is not the most feature backed but its core service is solid and gets the job. Other live chat software like Live Chat or Zendesk has more features but most of those features are not needed for the everyday biz user
    Read full review

    LiveHelpNow

    No answers on this topic

    Return on Investment

    HubSpot

    • Lead management has become more streamlined
    • Sales targets are visible; any changes made can be easily tracked and accounted for
    • Overall lead lifecycle management has improved and the way data moves to other apps makes life easier for the other business functions to keep track on the new and old deals
    Read full review

    LiveHelpNow

    • LiveHelpNow is a very affordable source for acquiring leads
    Read full review

    Screenshots

    Add comparison