What users are saying about
14 Ratings
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Score 8.9 out of 100
5 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

HubSpot Service Hub

It all depends on what business you're operating. You should also consider your needs, goals, and pain points when looking at [HubSpot] Service Hub. If you’re in need of a tool that will help you manage everything from start to finish, then yes HubSpot might be something to consider. It’s truly an all-in-one platform for everything and anything marketing, sales, and customer support, all in one place.
Max Safier | TrustRadius Reviewer

LiveHelpNow

It's great for sales, customer service, and tech support.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

HubSpot Service Hub
8.5
LiveHelpNow
Organize and prioritize service tickets
HubSpot Service Hub
8.6
LiveHelpNow
Expert directory
HubSpot Service Hub
7.8
LiveHelpNow
Subscription-based notifications
HubSpot Service Hub
8.2
LiveHelpNow
ITSM collaboration and documentation
HubSpot Service Hub
7.5
LiveHelpNow
Ticket creation and submission
HubSpot Service Hub
9.6
LiveHelpNow
Ticket response
HubSpot Service Hub
9.4
LiveHelpNow

Self Help Community

HubSpot Service Hub
8.4
LiveHelpNow
10.0
External knowledge base
HubSpot Service Hub
8.4
LiveHelpNow
10.0
Internal knowledge base
HubSpot Service Hub
8.4
LiveHelpNow
10.0

Multi-Channel Help

HubSpot Service Hub
8.0
LiveHelpNow
10.0
Customer portal
HubSpot Service Hub
8.9
LiveHelpNow
IVR
HubSpot Service Hub
7.0
LiveHelpNow
Social integration
HubSpot Service Hub
7.1
LiveHelpNow
10.0
Email support
HubSpot Service Hub
7.8
LiveHelpNow
10.0
Help Desk CRM integration
HubSpot Service Hub
9.4
LiveHelpNow
10.0

Pros

HubSpot Service Hub

  • It makes it easier for us to keep track of customer awareness and review in one spot.
  • The great thing about how easy it is to use all of its fantastic tools.
  • The ability to check customer retention.
  • It's easy to track and measure the success of our organization's sales team.
  • This is a fantastic all-in-one customer success suite that includes ticketing.
Anonymous | TrustRadius Reviewer

LiveHelpNow

  • Great visibility into web traffic and visitors to our website
  • Great integrations with Salesforce.com and ZenDesk
  • Fantastic analytics on user activity
Daniel Gotlieb | TrustRadius Reviewer

Cons

HubSpot Service Hub

  • Need to be able to customize and prioritize tiles when in deal view
  • Should have web forms and telescripts built into the program (templates)
Ed Romaine | TrustRadius Reviewer

LiveHelpNow

  • None at this time.
Anonymous | TrustRadius Reviewer

Alternatives Considered

HubSpot Service Hub

For the feature set we were looking for, particularly with an integrated customer 360 view and solid sales pipeline system to help our sales track new leads, HubSpot came out a lot cheaper than the alternatives and allowed the sales pipeline and support team to operate together within one cohesive system.
Anonymous | TrustRadius Reviewer

LiveHelpNow

No answers on this topic

Return on Investment

HubSpot Service Hub

  • It has made our client interactions more streamlined with all info in one place.
  • Workflows, snippets, and email templates have helped automate processes we used to do one by one by hand.
Barbara Wiesner | TrustRadius Reviewer

LiveHelpNow

  • LiveHelpNow is a very affordable source for acquiring leads
Daniel Gotlieb | TrustRadius Reviewer

Screenshots

Pricing Details

HubSpot Service Hub

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot Service Hub Editions & Modules

Edition
Starter$50 ($45)1
Professional$400 ($360)1
EnterpriseStarting at $1,2002
  1. monthly (annually)
  2. per month
Additional Pricing Details

LiveHelpNow

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LiveHelpNow Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

HubSpot Service Hub
8.6
LiveHelpNow
9.5

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