IBM Concert vs. LogicMonitor

The IBM Concert Fits well in below scenarios:1 - A Supply Chain Team Needs Real‑Time Scenario Modeling2 - When a large enterprise is stuck in spreadsheets, several files, inconsistent assumptions, and a month‑long forecasting cycle. The IBM Concert Automates data consolidation from ERP, CRM, and HR systems, and provides a single, governed model for all contributors. IBM Concert is less appropriate for Small Teams that Primarily Use Spreadsheets.

Incentivized

The example I will give will explain my rating for it. One employee left our company due to a personal issue, and at that time, our team was working on a highly secure project. He wanted to take revenge on our company, so he began hacking our systems from the outside. Since it appears that someone without authorization is attempting to access our systems, LogicMonitor simultaneously alerted our team to the problem. We stopped that threat with LogicMonitor.

Incentivized

• The software helps us crack down on application issues sooner, before they can affect the customer's bookings.
• The payments and customer data run is now much smoother thanks to this software.
• Troubleshooting has become much simpler now and this saves us a lot of time.

Incentivized

• It shows us system issues right away so we can fix them fast.
• It finds new devices on its own, so we do not miss anything.
• It alerts us only when something really unusual happens.
• Its dashboards make it easy for everyone to see system health.
• It helps us see trends so we are ready for busy times.

Incentivized

• If you want to use it on a long term then it is going to be expensive.
• The software was developed for large companies, so some advanced features were completely useless for our business.
• Training this software took a lot of time, and the initial setup was time-consuming and resource-intensive.

Incentivized

• Segmentation at an instance level not just the resource when clients are sharing the same device but shouldn't see each other's relevant data
• ARM CPU support for collectors to allow for a lighter weight appliance deployment
• WMI collection with a Linux collector so a windows collector would not be needed or a virtual appliance template that can be used to deploy collectors

Incentivized

So far we have been happy with the program and believe that it will grow with us as we continue to grow and thrive. This program has scalability for smaller to large companies allowing you to grow together. It is a learning curve but once learned it really is a time saving program.

Incentivized

This product has met virtually all of our needs. It was easy to implement and has been simple to support. Customization has been intuitive with many options available. They keep adding features and expanding available options. The future of LogicMonitor looks even better than it is today which is very promising. The management and support teams at LogicMonitor are always helpful

Incentivized

I would say that any new users will require adequate time to get used to the application interface. Other than that, the overall look and feel looks great, like other applications.

Incentivized

Set up is super easy. Just stand up a small Linux or Windows server to act as a collector. There are no agents to install on monitored devices and all you need is SNMP or WMI access. When creating dashboards, all you have to do is find the widget on the device you want to show up and choose the menu option to add it.

Incentivized

I have never had to contact IBM support

Incentivized

The sales team support we received was top notch. They worked hand in hand to make sure the product met all expectations. So far we have not really had to work with support that much; we have worked with setup team after purchase to deploy product fully. No issues so far and we are four weeks in.

Incentivized

Add good training

Incentivized

The training is good but room to improve

Incentivized

I did not truly dedicate myself to implementing LogicMonitor. However, I overheard the IT team members explain that "LogicMonitor is perfect for us as it has made most of the work automated, and implementation and training sessions were perfect for us." Thus, I can state that everything went smoothly with our implementation.

Incentivized

IBM Concert has been selected to complement another solution from the IBM catalogue, with which integration has been validated and which provides access via a single entry point; this solution is called IBM Instana.The aim was to enhance certificate and vulnerability management in order to secure applications across different environments

Incentivized

Basically, we did not have any idea about it and how to choose, but we asked one of our former bosses, as they were very experienced with it, so they helped us by clarifying a few things between New Relic and LogicMonitor, as they told us that if you are looking for an automated option, then there is no better option than LogicMonitor.

Incentivized

Pricing seems to be getting more and more aggressive, I worry that it's going to turn into ServiceNow or SAP and everything minor feature will be an extreme cost that prices out us and our customers

Incentivized

Haven't really used it but our initial onboarding PS was disappointing. Felt like we were being told what we needed to cover as opposed to what we wanted to cover. In addition, we were pushed into using the PS in tight time frames and we were not ready to do so.

Incentivized

• Forecast cycles reduced from weeks to days
• IBM Concert’s AI‑driven anomaly detection and scenario modeling help teams catch issues early.
• Organizations respond faster to volatility, reducing risk exposure and capturing opportunities sooner.

Incentivized

• We Eliminated an on-prem monitoring tool which was in excess of 25 servers
• A decrease in time to response from our Network Operations Center resulted in a more consistent client experience
• Dynamic alert thresholds helped reduce alerting by about 10 to 15% as soon as we turned it on for volatile metrics like CPU and memory

Incentivized