Item: LogicMonitor
Rating: 10
Author: Gaurav Khandelwal

Overall Satisfaction with LogicMonitor

Use Cases and Deployment Scope

We utilize LogicMonitor to gain unified visibility across our hybrid infrastructure, encompassing both cloud services and on-premises systems. It helps us catch issues early, especially during our busy times, like examination time. We have connected it with our alert system to fix the issues quickly. It helps us plan ahead for our online examinations, which are conducted for many of our clients.

Pros and Cons

Pros

It shows us system issues right away so we can fix them fast.
It finds new devices on its own, so we do not miss anything.
It alerts us only when something really unusual happens.
Its dashboards make it easy for everyone to see system health.
It helps us see trends so we are ready for busy times.

Cons

Alert tuning can be complex.
Some integrations need more customization or easier setup.
Report customization could be simpler.

Return on Investment

Our systems crash less because we catch issues early.
It helps us stay reliable, which builds trust with users.
It has made our work faster, easier, and more effective.
It helps us keep things running smoothly for students and staff.
We fix problems faster now.

Infrastructure

We have approximately 500 employees in our company, and all our dedicated systems for employees are protected by LogicMonitor. So all 500 of our systems are protected with it. When conducting any examination, we connect LogicMonitor to our servers and the cloud to keep our examination safe and secure.

We are moving our systems to the cloud over the next 12 to 18 months. This includes approximately 40 key tools and services, such as our exam platform and administrative systems. We are doing this to make things faster, more reliable, and ready for high traffic during exams. LogicMonitor helps us track everything during the move, so we can catch problems early and ensure that nothing breaks as we switch over.

Automation

LogicMonitor automation saves us a significant amount of time by automating numerous tasks, including repetitive ones. We no longer need to use different tools or write manual scripts. LogicMonitor is helping our team be more creative, and it prevents our team from wasting time on repetitive tasks.

Implementation Rating

I am delighted with the implementation process, as it was very smooth and not overly complicated, especially for the technical team. However, our non-tech team struggled to understand it, but the implementation team from LogIcMonitor was invaluable to them. It took around 15 days for our team to be ready to use it, as we also have a non-technical person involved.

Alternatives Considered

New Relic

Some teams in our company are also using New Relic, and they are pretty satisfied with it. However, I also used it for some time, and I did not find it as flexible as LogicMonitor for our needs. So, yes, I suggested that management remove New Relic, as we have a superior tool to replace it, which is LogicMonitor.

Key Insights

Do you think LogicMonitor delivers good value for the price?

Yes

Are you happy with LogicMonitor's feature set?

Yes

Did LogicMonitor live up to sales and marketing promises?

Yes

Did implementation of LogicMonitor go as expected?

Yes

Would you buy LogicMonitor again?

Yes

Other Software Used

HubSpot CRM, HG Insights Platform, Atera

Likelihood to Recommend

We have several government departments and universities as our clients, and we conduct online examinations for them. Therefore, our servers require additional security to prevent unauthorized access to our systems remotely without our permission. We were performing an examination for one of our clients when someone from outside attempted to access our systems by creating a backdoor to our servers. Our team was busy handling the examination process and ensuring its smoothness. However, thanks to LogicMonitor, we were alerted at the right time, and we were able to save our data and clients' information with its help.

LogicMonitor Feature Ratings

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