LogicMonitor - Monitoring for MSPs
July 23, 2024

LogicMonitor - Monitoring for MSPs

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogicMonitor

We are an MSP for Small to Medium sized businesses. We needed a monitoring tool capable of segmentation to allow our clients access to their data while also being able to monitor devices unique to each one. LogicMonitor worked straight out of the box to deploy and begin monitoring each of our clients environments. The hundreds of supplied data sources covered nearly all of our use cases and required little to no customization. The robust API provided us the ability to link other tools to LogicMonitor for enhanced integrations as well.

Pros

  • API integration
  • Tutorials and help documentation
  • Standard monitoring data sets provided out of box

Cons

  • Segmentation at an instance level not just the resource when clients are sharing the same device but shouldn't see each other's relevant data
  • ARM CPU support for collectors to allow for a lighter weight appliance deployment
  • WMI collection with a Linux collector so a windows collector would not be needed or a virtual appliance template that can be used to deploy collectors
  • We have been able to eliminate multiple tools through LogicMonitor's ability to use collectors to run scripts and collect any numerical data from any reachable endpoint along with the customization and widgets available for dashboards. This has allowed for reduced costs and consolidation to a single point of view.
  • The ability to grant our clients access to see their data in real time has improved both our client satisfaction surveys and attributed to a few point gain in our NPS score. The ease of getting to the data has also reduced the quoting time for our sales teams during renewals to quantify what a client is consuming.
  • The amount of data that LogicMonitor collects affords our technicians a wide area of review when trying to isolate an issue and find a root cause. With the standard out of box data that is collected we have often been able to set a new threshold on something not previously thought of to proactively alert us in the future after identifying those root causes. This has reduced our Major Issues from 3-5 per month to usually 1-2 or less per quarter.
Over 9000 total resources monitored by about 200 collectors. The collectors and devices are spread around the country and some even monitor devices outside the United States. About 60% of those are windows servers and 30% are network equipment from multiple vendors to include Cisco, Aruba, HP, and Arista to name a few. The remaining 10% of devices range from facility hardware like UPS and PDUs to storage hardware.
We build and maintain our own cloud using VMware, our footprint in Azure, AWS, or Google is almost nonexistent. We assist our clients with migrations to either our cloud or another partner like those listed and LogicMonitor comes in to monitor our VMware footprint.
We have not consumed any of the automation tools.
We went through a POC with LogicMonitor and several other vendors to determine a good fit for our business at the time. When we chose to go with LogicMonitor it was just a matter of changing our instance from a POC to production and begin deployment to scale. We went through an implementation engagement with Professional Services where we had resources from LogicMonitor come onsite to our office for a week. Because of the POC and previous testing, our technicians already had a firm grasp of the tool and onboarding new devices so we were able to use our professional services time building a few custom data sources for some items that were not available at the time out of box. We were fully migrated from our old tools to LogicMonitor within a week and we ran all our tools in parallel for about a month afterwards just to ensure parity.
When looking for a monitoring tool, LogicMonitor was similar or better than all of them. We moved away from SolarWinds because of its inability to monitor other network environments and lack of a collector or probe type device that could collect remote data. PRTG was very robust and good at monitoring, but its storage and file system was prohibitive of growing to scale. N-Central and NinjaOne are good Management tools, but lack many of the features found with dedicated monitoring tools.

Do you think LogicMonitor delivers good value for the price?

Yes

Are you happy with LogicMonitor's feature set?

Yes

Did LogicMonitor live up to sales and marketing promises?

Yes

Did implementation of LogicMonitor go as expected?

Yes

Would you buy LogicMonitor again?

Yes

Well Suited to:
- MSPs with multiple clients
- Network segmentation where a single device can't communicate to everything and collection devices are needed in each environment

Not well suited for:
- Management functions that would need to change settings on a device
- Self contained environments with no outside network access

Comments

  • Amy Giannini | TrustRadius Reviewer
    Amy Giannini
    (Vendor Representative) commented a year ago
    We have been able to eliminate multiple tools through LogicMonitor's ability to use collectors to run scripts

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