LogicMonitor is one of the best monitoring tool I have ever deployed.
Updated May 07, 2021

LogicMonitor is one of the best monitoring tool I have ever deployed.

Idan Lerer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with LogicMonitor

We deployed the LogicMonitor to our customers' big data enterprise production system, our SaaS solution, and our WW infrastructure. Our goal of deploying LogicMonitor was to consolidate all our monitor solutions to a single SaaS-based solution with a single view across all our customers' SaaS and WW infra. This allows us to be more proactive and improve the overall uptime of the systems.
  • Easy to customize
  • Fast UI
  • Central monitoring system
  • Easy to use
  • Use more predictive solutions using AI and ML
  • Logs
  • Looks like an old UI
  • Build in data sources for SQL, Microsoft
  • DB monitoring
  • Proactive with good uptime.
  • We save hundreds of man-hours per year.
LogicMonitor was easier to customize per our needs. We could deploy it globally with some limitations we have (e.g. only one server per site can go outside the internet) and without a lot of external support.
LogicMonitor support is very good. Their response time is fast and we didn't have any issues.
We have hybrid infrastructure, on-prem owned by our customers, on-prem owned by our company, public cloud and private cloud. We monitor about 80 different locations and installations, with a total of about 450 servers, a mix of Windows, Linux, Ms SQL, Big Data platforms (Vertica and Hadoop).
The only maintenance you need to do is to import data sources or develop your own data sources. We didn't have any issue with the LogicMonitor back-end up-time or availability. The configuration is easy and self-exploration/customization. If you want to do advanced data sources, make sure you know how to write code, but Overall, this is an easy tool to use.
We moved from about 70 Microsoft System Center (SCOM) servers to a single central solution. We could reduce hundreds of man-hours using LogicMonitor.
The UI looks like a very old one

Do you think LogicMonitor delivers good value for the price?

Yes

Are you happy with LogicMonitor's feature set?

Yes

Did LogicMonitor live up to sales and marketing promises?

Yes

Did implementation of LogicMonitor go as expected?

Yes

Would you buy LogicMonitor again?

Yes

LogicMonior is a perfect fit to our needs. It's easy to use, can monitor our global hybrid infrastructure. Using customized data sources, we can monitor up to the application level and see the correlation between different components after we developed our own dashboard which was easy to use. We can monitor our end to end ETL process, performance and the overall health of our big data solution.

Using LogicMonitor

  • Monitor the entire infra.
  • Alert for production critical issues
  • Be Proactive
  • Correlation between components
  • Customization
  • Log - Get insights from logs
  • More configuration
  • Application layer monitor

Evaluating LogicMonitor and Competitors

Yes - System Center
  • Product Features
  • Product Usability
Nt much, this is one of the best monitoring tool I ever used

LogicMonitor Implementation

LogicMonitor Training

  • Online training
  • in-person training
Add good training
The training is good but room to improve

Configuring LogicMonitor

Yes - we have customized the interface extensively
Yes - we have added extensive custom code - We add a lot of data sources

LogicMonitor Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, we know to do most we need
Their support is very good an help us with the deployment

Using LogicMonitor

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • To customize and create data sources
  • Monitor the logs

Integrating LogicMonitor

It was easy but room to improve
  • Our product
Very depth
  • SQL DB
  • Vertica DB
Not deep enoug
  • API (e.g. SOAP or REST)
Scripting,
JDBC
More built in data sources

Relationship with LogicMonitor

Upgrading LogicMonitor

Yes - Didn't feel it as a cloud system
  • Consolidate into on SaaS tool
  • More application layer monitor