What users are saying about
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Top Rated
106 Ratings
22 Ratings
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Score 9 out of 100

Shopify Plus

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Top Rated
106 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

IBM Digital Commerce

I think WebSphere Commerce is well suited for customers looking to sell products online that need robustness and scalability as a priority. It provides a complete order cycle out of the box, or you can integrate with your existing order fulfillment. Online shopping models like digital subscriptions or a marketplace are not well suited as it requires a lot of customization
Joel Ong | TrustRadius Reviewer

Shopify Plus

Any business that needs to keep track of orders and payments would benefit from Shopify Plus. Customers information, orders, and payments are all saved and available for reference. You are able to refer to past orders to review trends and offer future purchase suggestions. Shopify Plus is also easy to use so it does not take long to train employees how to use this system.
Fallon Penrod | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

IBM Digital Commerce
7.6
Shopify Plus
8.7
Product catalog & listings
IBM Digital Commerce
8.0
Shopify Plus
8.6
Product management
IBM Digital Commerce
8.0
Shopify Plus
9.0
Bulk product upload
IBM Digital Commerce
8.0
Shopify Plus
8.9
Branding
IBM Digital Commerce
8.0
Shopify Plus
8.5
Mobile storefront
IBM Digital Commerce
8.0
Shopify Plus
9.0
Product variations
IBM Digital Commerce
8.0
Shopify Plus
8.4
Website integration
IBM Digital Commerce
8.0
Shopify Plus
8.5
Visual customization
IBM Digital Commerce
8.0
Shopify Plus
8.6
CMS
IBM Digital Commerce
4.0
Shopify Plus
8.6

Online Shopping Cart

IBM Digital Commerce
6.0
Shopify Plus
8.5
Abandoned cart recovery
IBM Digital Commerce
6.0
Shopify Plus
8.4
Checkout user experience
IBM Digital Commerce
6.0
Shopify Plus
8.6

Online Payment System

IBM Digital Commerce
6.0
Shopify Plus
9.1
eCommerce security
IBM Digital Commerce
6.0
Shopify Plus
9.1

eCommerce Marketing

IBM Digital Commerce
7.0
Shopify Plus
8.4
Promotions & discounts
IBM Digital Commerce
7.0
Shopify Plus
8.6
Personalized recommendations
IBM Digital Commerce
7.0
Shopify Plus
8.4
SEO
IBM Digital Commerce
7.0
Shopify Plus
8.1

eCommerce Business Management

IBM Digital Commerce
6.2
Shopify Plus
8.8
Multi-site management
IBM Digital Commerce
8.0
Shopify Plus
Order processing
IBM Digital Commerce
5.0
Shopify Plus
9.1
Inventory management
IBM Digital Commerce
6.0
Shopify Plus
8.9
Shipping
IBM Digital Commerce
6.0
Shopify Plus
8.9
Custom functionality
IBM Digital Commerce
6.0
Shopify Plus
8.2

Pros

IBM Digital Commerce

  • Websphere commerce provides efficient contract based pricing. Contract based pricing greatly helps in handling prices for different business
  • Catalog filtering is one other strength of websphere commerce, as it helps to filter the show only those products that the customer is entitled to
  • Extended site model is one other strength of WCS as it greatly helps in having multiple e-commerce sites for different demographics, for branding etc
Anonymous | TrustRadius Reviewer

Shopify Plus

  • Scales incredibly well. Forget about hardware concerns, load balancing, downtime, etc. and focus on eCommerce. We've seen merchants go from a few thousand dollars per month to having million dollar days, all on Shopify without having to worry about performance or scaling systems.
  • Great new features consistently being added, ahead of the curve on almost everything
  • Solid API to build on and work with, a few annoying quirks here and there for super complex use cases but overall very well documented and works well
  • Most Merchant Success Managers are good and genuinely want to be helpful
  • A fantastic user interface, very logical and easy to use
  • Tons and tons and tons of out of the box integrations. Easily the best integration marketplace of the e-commerce platforms. There's an app for that.
Anonymous | TrustRadius Reviewer

Cons

IBM Digital Commerce

  • The e-Marketing spots contain content associated with marketing activities to target customer segment - needs some improvement. The algorithm to set up the priority of each of the Web Activity with in eMarketing spot is little bit confusing.
  • The catalog load can be simplified.
  • WebSphere Commerce is a huge application - someone needs to spend at least 5-6 years to learn about the whole application.
Anonymous | TrustRadius Reviewer

Shopify Plus

  • The Account Managers/Reps have become more scripted and seem like they are busier and handling more clients than before. It doesn't seem as personal and special anymore like when we first upgraded to Plus.
  • Shopify still has missing features in their software that might not have an app in their app marketplace available that fills this void.
  • The 24/7 support doesn't seem as dedicated as they once were.
Ricky Jordan | TrustRadius Reviewer

Likelihood to Renew

IBM Digital Commerce

IBM Digital Commerce 8.0
Based on 2 answers
The scalability and various configurations of the product allows for a wide range of e-commerce site features. It provides a storefront to begin with so it helps with speeding up development.
Anonymous | TrustRadius Reviewer

Shopify Plus

No score
No answers yet
No answers on this topic

Support Rating

IBM Digital Commerce

IBM Digital Commerce 8.0
Based on 1 answer
No answer on this topic is available.

Shopify Plus

Shopify Plus 10.0
Based on 2 answers
Always are quick to answer our questions and help us find a solution
Anonymous | TrustRadius Reviewer

Alternatives Considered

IBM Digital Commerce

IBM Digital Commerce was a lot more customizable and had a good engine for us to make enhancements. We were not locked down to certain integrations and we were able to utilize a lot of the features outside of the box vs using a prescribed set of features and functionality that other tools would force us to use
Anonymous | TrustRadius Reviewer

Shopify Plus

Shopify had the quickest go-to-market and most robust API among the products we compared. CommerceCloud required a VERY LONG integration phase that we just didn't have time for. BigCommerce fell short on the number of features and API coverage that we needed. Overall Shopify gave us the most bang for the buck.
Anonymous | TrustRadius Reviewer

Return on Investment

IBM Digital Commerce

  • For our clients in the apparel industry, the flexibility that WCS provides to scale up really helped their online business to grow tremendously.
  • Our client in the restaurant industry can't quite leverage what WCS has to offer though as it doesn't really fit their shopping model.
  • Another positive impact is that it allows our clients to streamline their commerce system in interacting with their backend.
Joel Ong | TrustRadius Reviewer

Shopify Plus

  • Shopify Plus has been a very cost effective solution for us.
  • As our business grows, it's easy to train new hires on how to use Shopify Plus.
  • What we've lost in the missing features of Shopify we've made up for in the other areas.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

IBM Digital Commerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Shopify Plus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

IBM Digital Commerce
9.0
Shopify Plus
8.8

Likelihood to Renew

IBM Digital Commerce
8.0
Shopify Plus

Support Rating

IBM Digital Commerce
8.0
Shopify Plus
10.0

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