What users are saying about
22 Ratings
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Score 8.8 out of 101
60 Ratings
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Score 8.9 out of 101

Likelihood to Recommend

IBM Digital Commerce

I think WebSphere Commerce is well suited for customers looking to sell products online that need robustness and scalability as a priority. It provides a complete order cycle out of the box, or you can integrate with your existing order fulfillment. Online shopping models like digital subscriptions or a marketplace are not well suited as it requires a lot of customization
Joel Ong profile photo

Shopify Plus

Shopify is the industry standard when it comes to eCommerce software. It's basically the #1 ecommerce software solution that is out there that has everything under one roof. You want reliability? Shopify is your solution. You want fast website performance with great uptime? Shopify is your solution. The only area it's less appropriate is how their dedicated account support and tech support for Plus customers has kind of lost touch with it's customers. On the flipside Shopify's services are still the best in the industry, but that doesn't mean they can lose touch with their customers.
Ricky Jordan profile photo

Feature Rating Comparison

Online Storefront

IBM Digital Commerce
7.6
Shopify Plus
7.8
Product catalog & listings
IBM Digital Commerce
8.0
Shopify Plus
8.4
Product management
IBM Digital Commerce
8.0
Shopify Plus
7.6
Bulk product upload
IBM Digital Commerce
8.0
Shopify Plus
7.9
Branding
IBM Digital Commerce
8.0
Shopify Plus
8.0
Mobile storefront
IBM Digital Commerce
8.0
Shopify Plus
8.6
Product variations
IBM Digital Commerce
8.0
Shopify Plus
7.4
Website integration
IBM Digital Commerce
8.0
Shopify Plus
7.7
Visual customization
IBM Digital Commerce
8.0
Shopify Plus
7.7
CMS
IBM Digital Commerce
4.0
Shopify Plus
6.9

Online Shopping Cart

IBM Digital Commerce
6.0
Shopify Plus
8.3
Abandoned cart recovery
IBM Digital Commerce
6.0
Shopify Plus
7.7
Checkout user experience
IBM Digital Commerce
6.0
Shopify Plus
8.9

Online Payment System

IBM Digital Commerce
6.0
Shopify Plus
9.8
eCommerce security
IBM Digital Commerce
6.0
Shopify Plus
9.8

eCommerce Marketing

IBM Digital Commerce
7.0
Shopify Plus
8.5
Promotions & discounts
IBM Digital Commerce
7.0
Shopify Plus
8.5
Personalized recommendations
IBM Digital Commerce
7.0
Shopify Plus
8.3
SEO
IBM Digital Commerce
7.0
Shopify Plus
8.8

eCommerce Business Management

IBM Digital Commerce
6.2
Shopify Plus
7.2
Multi-site management
IBM Digital Commerce
8.0
Shopify Plus
Order processing
IBM Digital Commerce
5.0
Shopify Plus
8.3
Inventory management
IBM Digital Commerce
6.0
Shopify Plus
7.6
Shipping
IBM Digital Commerce
6.0
Shopify Plus
7.0
Custom functionality
IBM Digital Commerce
6.0
Shopify Plus
6.2

Pros

IBM Digital Commerce

  • Websphere commerce provides efficient contract based pricing. Contract based pricing greatly helps in handling prices for different business
  • Catalog filtering is one other strength of websphere commerce, as it helps to filter the show only those products that the customer is entitled to
  • Extended site model is one other strength of WCS as it greatly helps in having multiple e-commerce sites for different demographics, for branding etc
No photo available

Shopify Plus

  • Scales incredibly well. Forget about hardware concerns, load balancing, downtime, etc. and focus on eCommerce. We've seen merchants go from a few thousand dollars per month to having million dollar days, all on Shopify without having to worry about performance or scaling systems.
  • Great new features consistently being added, ahead of the curve on almost everything
  • Solid API to build on and work with, a few annoying quirks here and there for super complex use cases but overall very well documented and works well
  • Most Merchant Success Managers are good and genuinely want to be helpful
  • A fantastic user interface, very logical and easy to use
  • Tons and tons and tons of out of the box integrations. Easily the best integration marketplace of the e-commerce platforms. There's an app for that.
No photo available

Cons

IBM Digital Commerce

  • The e-Marketing spots contain content associated with marketing activities to target customer segment - needs some improvement. The algorithm to set up the priority of each of the Web Activity with in eMarketing spot is little bit confusing.
  • The catalog load can be simplified.
  • WebSphere Commerce is a huge application - someone needs to spend at least 5-6 years to learn about the whole application.
No photo available

Shopify Plus

  • Some features that are non-negotiates for some businesses are missing, or are only available if you use Shopify Payments. One that comes to mind is saved/vaulted credit cards.
  • Many aspects of Shopify Plus, including pre-built reporting features and widgets in the admin interface are very obviously built for small businesses. The larger you get as a business, the more irrelevant many of Shopify Plus features become.
  • Shopify Plus does not have a robust POS at all. The POS is not enterprise-level.
No photo available

Likelihood to Renew

IBM Digital Commerce

IBM Digital Commerce 8.0
Based on 2 answers
The scalability and various configurations of the product allows for a wide range of e-commerce site features. It provides a storefront to begin with so it helps with speeding up development.
No photo available

Shopify Plus

No score
No answers yet
No answers on this topic

Alternatives Considered

IBM Digital Commerce

IBM Digital Commerce was a lot more customizable and had a good engine for us to make enhancements. We were not locked down to certain integrations and we were able to utilize a lot of the features outside of the box vs using a prescribed set of features and functionality that other tools would force us to use
No photo available

Shopify Plus

Shopify is definitely more intuitive and easier to get running than Magento. Think of it as Shopify being built for the user and Magento being built for the developer. Overall, they both have similar capacities but I would choose Shopify every time over Magento. Brightpearl has no eCommerce built in functionality but we used to use it similarly to how we use Shopify and FarApp and we run into the same issues (although the product sync is a built more stable on the FarApp side).
Jeffrey Hilliard profile photo

Return on Investment

IBM Digital Commerce

  • For our clients in the apparel industry, the flexibility that WCS provides to scale up really helped their online business to grow tremendously.
  • Our client in the restaurant industry can't quite leverage what WCS has to offer though as it doesn't really fit their shopping model.
  • Another positive impact is that it allows our clients to streamline their commerce system in interacting with their backend.
Joel Ong profile photo

Shopify Plus

  • The setup was a waste of money. We never went live and just spent months paying extra money for add-ons and custom builds to make it work for us which in the end, never did.
  • Shopify needs to represent its platform properly. Sale Reps repeatedly lied about its abilities.
  • The only positive that came from this situation is we now know to ask more pointed questions and have Sale Reps provide written responses when answering inquiries about our use with their platforms.
No photo available

Pricing Details

IBM Digital Commerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Shopify Plus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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