IBM FileNet Content Manager vs. OpenText Content Suite Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
IBM FileNet Content Manager
Score 8.6 out of 10
N/A
IBM FileNet Content Manager is a cloud-native content services solution to manage, share and collaborate on content to save employees’ time and improve customer experiences. This ECM solution includes functionality for document management, business process management, case management, content analytics, imaging, records management, and information governance. The IBM FileNet Content Manager content management solution provides the foundation for IBM Cloud Pak® for Business Automation. It uses AI…N/A
OpenText Content Suite Platform
Score 9.3 out of 10
N/A
The OpenText Content Suite Platform oversees the lifecycle management of information across the enterprise from capture through archiving and disposition. With agile information governance to address the latest data governance and data privacy best practices, the vendor states their Content Suite reduces risk and empowers organizations to focus on using information to drive strategic growth and productivity.N/A
Pricing
IBM FileNet Content ManagerOpenText Content Suite Platform
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
IBM FileNet Content ManagerOpenText Content Suite Platform
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
IBM FileNet Content ManagerOpenText Content Suite Platform
Considered Both Products
IBM FileNet Content Manager
Chose IBM FileNet Content Manager
FileNet v ApplicationXtender
FileNet - much more robust.
ApplicationXtender - far more lightweight, easier to deploy and configure. Much more limited in scope.
OpenText Content Suite Platform

No answer on this topic

Top Pros
Top Cons
Features
IBM FileNet Content ManagerOpenText Content Suite Platform
Enterprise Content Management
Comparison of Enterprise Content Management features of Product A and Product B
IBM FileNet Content Manager
7.7
17 Ratings
9% below category average
OpenText Content Suite Platform
8.2
6 Ratings
3% below category average
Content capture & imaging7.816 Ratings9.46 Ratings
File sync, storage & archiving8.116 Ratings9.06 Ratings
Document management8.217 Ratings9.06 Ratings
Records management8.015 Ratings8.85 Ratings
Content search & retrieval8.316 Ratings9.06 Ratings
Enterprise content collaboration7.517 Ratings8.96 Ratings
Content publishing & creation6.616 Ratings5.95 Ratings
Security, risk management & information governance8.216 Ratings7.65 Ratings
Contract lifecycle management7.915 Ratings9.96 Ratings
Automated workflows7.915 Ratings8.05 Ratings
Artificial intelligence6.510 Ratings5.94 Ratings
Mobile support6.910 Ratings6.24 Ratings
Integration8.316 Ratings8.85 Ratings
Best Alternatives
IBM FileNet Content ManagerOpenText Content Suite Platform
Small Businesses
PowerDMS
PowerDMS
Score 9.5 out of 10
PowerDMS
PowerDMS
Score 9.5 out of 10
Medium-sized Companies
MediaValet
MediaValet
Score 9.9 out of 10
MediaValet
MediaValet
Score 9.9 out of 10
Enterprises
OpenText Content Suite Platform
OpenText Content Suite Platform
Score 9.3 out of 10
M‑Files
M‑Files
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
IBM FileNet Content ManagerOpenText Content Suite Platform
Likelihood to Recommend
8.2
(17 ratings)
9.8
(8 ratings)
Likelihood to Renew
-
(0 ratings)
8.0
(1 ratings)
Usability
-
(0 ratings)
8.0
(1 ratings)
Availability
-
(0 ratings)
8.0
(2 ratings)
Performance
-
(0 ratings)
8.0
(2 ratings)
Support Rating
6.0
(2 ratings)
9.0
(2 ratings)
Implementation Rating
-
(0 ratings)
8.0
(2 ratings)
Ease of integration
7.8
(14 ratings)
-
(0 ratings)
User Testimonials
IBM FileNet Content ManagerOpenText Content Suite Platform
Likelihood to Recommend
IBM
It is ideal to use in-order to share content which is common to the organization. Can manage content both live content and pass content effectively. You can easily create multiple repositories and add content to each of them. If you are a group, you can effectively store all your content which needs to be always available and ensure that manual involvement is not at all required to retrieve these content. Not ideal for a SME as this CME is much suited for a large organization. And also it wont be very affordable to a SME.
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OpenText
Great for content management and records even for organizations whose staff are not much experienced in the technical backgrounds as it's easy to use and no previous knowledge on HTML is required. It is great for storing invoices and payment proofs and for organizations dealing with global clients for general use documents.
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Pros
IBM
  • IBM FileNet Content Manager is good in financial industry as it can be used in managing loan application, account document and other financial records.
  • IBM FileNet Content Manager can do well in manufacturing industries as it is capable of managing product documentation, engineering drawing and other critical documents. This helps in improving operational efficiency.
  • It can also be used in healthcare industry. This is because it offers features like secure access control and versioning which help in complying with regulations, therefore, improving patient care and outcomes.
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OpenText
  • Document Management is being done well since it allows you to put in a corporate folder structure that applies to the business unit you currently work in.
  • Records Management works well in this organisation as it allows you to classify the document according to the file plan, as well as manage it according to the retention schedule for tat file plan.
  • The ability to collaborate on files works really well. You can share with users within your group, as well as allow other users access to the files for either read access to read/write access.
  • Access control of the folder and even individual files allows you to ensure only necessary people can have the right type of access. This is especially welcome in the government environment where document management is of utmost importance.
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Cons
IBM
  • Exception details are difficult to understand the root cause
  • Sweep system could be improved, custom policies should be able to schedule independently instead of subscribing it to default policies
  • Background searches are not so easy to use
  • Bulk actions do not show progress
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OpenText
  • The user interface and configurability of that interface lack a lot of flexibility and modern tools.
  • There needs to be stronger and more powerful integration to electronic forms and workflow capabilities which are core to modern ECM.
  • Management of audit and content history needs to be modernized and made more dynamic and sustainable.
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Likelihood to Renew
IBM
No answers on this topic
OpenText
The staff is comfortable with it and I doubt they'd change at this point.
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Usability
IBM
No answers on this topic
OpenText
The interface is easy to understand and learn quickly.
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Reliability and Availability
IBM
No answers on this topic
OpenText
I never had any issues with access internally or via VPN. But, the response via VPN, was a bit slow.
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Performance
IBM
No answers on this topic
OpenText
  • I used OpenText nearly every day and I never had any performance issues that I can recall. That said, it's not terribly fast either.
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Support Rating
IBM
It's a great tool for our legacy system however the implementation, management time and lack of a niche provided by IBM makes it a difficult tool to recommend in a fast-paced market.
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OpenText
OpenText has an outstanding support and knowledge base. All problems which couldn't be solved by us (high complexity cases) were promptly resolved and the resolution also shared with us.
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Implementation Rating
IBM
No answers on this topic
OpenText
No, it's pretty easy to implement and use.
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Alternatives Considered
IBM
IBM FileNet Content Manager is a much superior product compared to anything in the market, IBM AI is really great and the ability to automate is really awesome. We also use other IBM products such as RPA and it integrates seamlessly. Compliance is really the USP of IBM FileNet Content Manager
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OpenText
Having used OpenText Content Suite for a long time, I can say it stands the competition. It offers many versions which is unlike many products in its category. Also, while it is not affordable, I believe the cost is justified considering what a business can achieve with this software.
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Return on Investment
IBM
  • It really streamline the business processes and reduced the overall approval time across the department.
  • Search for Document is really accurate and easy to search the specific documents.
  • Manage the content is easy
  • Also allow to add non documents related objects
  • API,s are well structured and documented
  • Content Navigator is simple to use
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OpenText
  • With OpenText Content Suite, we can easily keep documents safe
  • Document collaboration is easy with OpenText
  • We can easily handle invoicing and automation thanks to features such as content capture and imaging.
  • With OpenText Content Suite, there is better file sync and archiving
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ScreenShots

IBM FileNet Content Manager Screenshots

Screenshot of Editing in Microsoft Word - Collaboration in real time using Microsoft Office for the web.Screenshot of External file sharing - Securely share with external users.Screenshot of Annotation and redaction - Features an advanced viewer used to create annotations and apply redactions to content.