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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IBM MQ

    Score9 out of 10
    N/AIBM MQ (formerly WebSphere MQ and MQSeries) is messaging middleware.N/A

    Podium

    Score7 out of 10
    N/APodium, formerly Repdrive, is a ratings and review management platform from the company of the same name in Provo, Utah.N/A
    Pricing
    IBM MQPodium
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    IBM MQPodium
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    IBM MQPodium
    Small Businesses
    No answers on this topic
    Affinity CRM
    Score9.2 out of 10
    Medium-sized Companies
    Apache Kafka
    Score8.9 out of 10
    Hunter
    Score7.8 out of 10
    Enterprises
    Apache Kafka
    Score8.9 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    IBM MQPodium
    Likelihood to Recommend
    10.0
    (48 ratings)
    6.9
    (43 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    10.0
    (3 ratings)
    Usability
    9.1
    (7 ratings)
    7.0
    (5 ratings)
    Availability
    9.5
    (29 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    9.1
    (27 ratings)
    9.0
    (13 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    IBM MQPodium
    Likelihood to Recommend
    IBM
    In the context of Internet of Things (IoT) applications, IBM MQ plays a pivotal role in managing the substantial data streams emanating from interconnected devices. Its primary function is to guarantee the dependable transmission and processing of data, catering to a diverse range of IoT use cases, including but not limited to smart city initiatives, healthcare monitoring systems, and industrial automation solutions. In the telecommunications sector, IBM MQ is employed for message routing, call detail record (CDR) processing, and network management to ensure real-time data exchange and fault tolerance. When managing the supply chain and logistics, IBM MQ is used to ensure timely and accurate communication between different entities, including suppliers, warehouses, and transportation providers. IBM MQ can be cost-prohibitive for smaller organizations due to licensing and maintenance costs. In such cases, open-source or lightweight messaging solutions may be more appropriate. For scenarios requiring extremely low-latency, real-time data exchange, and high throughput, other messaging technologies, like Apache Kafka, may be more suitable due to their specialized design for such use cases.
    Incentivized
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    Podium
    Podium is well suited for several types of businesses. If you are an entrepreneur or small business owner, Podium would be a great way for you to ask that customers leave you a review online sharing their awesome experience. For medium to large businesses, Podium review invites can be automated through the company's customer management system, allowing the use of Podium to be simple and not timely, even with a large customer base. It may not be appropriate for a large company to manually send out individual review invites
    Incentivized
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    Pros
    IBM
    • The documentation is very clear,It is understandable and the support helps to configure it in the best way.
    • Server guidelines make it possible to get the most out of work management. It's broad, we can work with different operating systems, I really recommend using linux.
    • It is highly compatible with systems, brockers, applications, and data accumulation programs, it is possible to configure everything so that after the installation of programs, they can communicate with each other and then throw data to an external program that accumulates it and represents in clear details of steps to follow and make business decisions.
    Incentivized
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    Podium
    • Maintains conversations indefinitely, so we are able to go back to confirm details from conversations.
    • Provides the ability for our company to have a 'team' messaging platform where we can communicate with one another via single person to a single person, groups where we can add/subtract members of the group... this is invaluable to our organization.
    • Until today(!), we could 'share' or forward a message to one another; oddly, that feature disappeared just today, so I'm hoping it's a glitch!
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    Cons
    IBM
    • There is limitation on number of svrconn connections you can have to MQ on the mainframe which has been an major issue for us. This has been an issue for us for over 4 years and still no fix although I am aware IBM have been working on a solution over the last year.
    • When upgrading to MQ V9.3 on our MQ appliances there is no fall-back option. This was the same for MQ V9.2 upgrade from MQ V9.0. For production upgrades this I believe is not acceptable.
    • AMS is not supplied as part of the standard mainframe MQ licence. You need an extra licence. IBM tell customers how important security and protecting data is yet they still want to charge for this software. The cost of MQ on the mainframe is not cheap so I would expect AMS to be part of the base product.
    Incentivized
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    Podium
    • Account manager communications: I had been asking my Podium account manager for integration with our CRM tool for over 8 months before my account manager fell silent. After another 6 months, I proactively reached out only to find out that the integration had been in Beta for months and 8 other companies had already integrated. It was frustrating that my account manager did not remember a key request and make the Beta available to me the minute that it was open.
    Incentivized
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    Likelihood to Renew
    IBM
    No answers on this topic
    Podium
    Again, Podium has been so wonderful in the year and a half we have been using it, we are able to integrate it with our CRM and use alot of the available features. The most helpful has been getting TONS of reviews on MULTIPLE sites through Podium!
    Incentivized
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    Usability
    IBM
    I give it a nine because it has significantly improved my team's data reliability and operational efficiency. Its great security features give us peace of mind, knowing our sensitive data is well protected. While the setup might initially be complex, I believe the long-term benefits far outweigh this hurdle.
    Incentivized
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    Podium
    While giving our clients the ability to leave a review was there, we had much worse results and got fewer reviews through the Podium portal than we did by sending our clients simple email requests, or simply having our service staff ask for a review while still on the clients' job sites.
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    Reliability and Availability
    IBM
    The messages are delivered instantly with this software and it integrates with our technology stack, in terms of availability we only had one failure when we were doing some testing and integration with third parties, the features of this software make it always available and its deployment is easy for the company, it does not generate expenses due to failures
    Incentivized
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    Podium
    We haven't had any outages or issues whenever we need it over the last few years of use
    Incentivized
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    Performance
    IBM
    No answers on this topic
    Podium
    It moves quickly and has no issues with delays. Performance is good as it is a web-based tool
    Incentivized
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    Support Rating
    IBM
    There are very specific things that must be elevated to more specialized areas of support, but the common support is very agile when receiving questions or when we leave concerns in real time. I recommend the support of the program in this regard.
    Incentivized
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    Podium
    I have to send an email to get information. They have a chat system but I end up having to go through my rep for account questions. It was a little frustrating to not have a direct phone number to call with questions. I would like to see a helpline added.
    Incentivized
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    Implementation Rating
    IBM
    No answers on this topic
    Podium
    We only had a hard time getting our technicians to remember to send the review invites.
    Incentivized
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    Alternatives Considered
    IBM
    We found IBM MQ very easy to get started and quick to learn by the new users with a short learning curve and seamlessly integrates with IBM products, and quick to perform self-service analytics and make informed business decisions. IBM MQ is also very straightforward in creating simple and best reports, which are very profitable and productive.
    Incentivized
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    Podium
    We use Digital Air Strike at our two GM dealerships because it is one of a small list of reputation management companies authorized by GM as part of their SFE program. Digital Air Strike surveys our customers and invites them to write a review about our dealership. It is not as effective or flexible as Podium so we have been using Podium at those dealerships alongside Digital Air Strike. We also recently started a trial use of ReplyPro which is a service that monitors review sites and writes customized responses to positive reviews and suggested responses to negative reviews. I'd like to see Podium add this as part of their service so we can consolidate 3rd party vendors and manage every aspect of online reputation management from one place.
    Incentivized
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    Scalability
    IBM
    No answers on this topic
    Podium
    Its easy to scale to different departments as needed. We initially began using it to solve one problem and as new features became available it was easy to scale this and include other departments who could benefit from its tools
    Incentivized
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    Return on Investment
    IBM
    • Positive- Message Reliability and Reduced downtime, increases the ROI many times.
    • Positive- Increased stability and enhanced customer experience
    • Negative- cost is very high - Both licensing and integration cost
    • Negative- Learning and training cost of IBM MQ is high as its complex to use and integrate
    Incentivized
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    Podium
    • I am glad there are card readers now, sales team members too often try to just send a request instead of taking payment onsite.
    • It's made capturing messaging leads much easier.
    • It's worth the cost but if it did a few more things it would be worth a lot more to us. Document signatures, surveying after jobs, even geotagging of photos/reviews for SEO
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    ScreenShots