TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Contact about TeamViewer

Please fill out the form below to get in touch.

TeamViewer

Connect with TeamViewer

What are you interested in?

Already have an account?

You hereby consent to have TrustRadius share the information supplied on this form with TeamViewer so that TeamViewer and TrustRadius may contact you in regard to the information requested.

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IBM Security QRadar SIEM

    Score8.9 out of 10
    N/AIBM Security QRadar is security information and event management (SIEM) Software.N/A

    TeamViewer

    Score8.6 out of 10
    N/ATeamviewer offers secure remote access, IT support and device management on a scalable platform. It speeds up problem resolution, reduces downtime and enhances control through automation, unattended access and complete visibility of every device and location.

    $299

    per year

    Pricing
    IBM Security QRadar SIEMTeamViewer
    Editions & Modules
    No answers on this topic
    Remote Access
    $24.90
    per month (billed annually) 1 Licensed User
    Business
    $50.90
    per month (billed annually) 1 Licensed User
    Premium
    $102.90
    per month (billed annually) 15 Licensed Users
    Corporate
    $206.90
    per month (billed annually) 30 Licensed Users
    Offerings
    Pricing Offerings
    IBM Security QRadar SIEMTeamViewer
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    IBM Security QRadar SIEMTeamViewer
    Considered Both Products
    IBM
    No answer on this topic
    TeamViewer
    No answer on this topic
    Key User Insights
    Would buy again
    92%
    Would buy again
    67 Answers
    88%
    Would buy again
    383 Answers
    Delivers good value for the price
    97%
    Delivers good value for the price
    61 Answers
    88%
    Delivers good value for the price
    354 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    70 Answers
    96%
    Happy with the feature set
    417 Answers
    Lived up to sales and marketing promises
    86%
    Lived up to sales and marketing promises
    38 Answers
    91%
    Lived up to sales and marketing promises
    288 Answers
    Implementation went as expected
    94%
    Implementation went as expected
    59 Answers
    97%
    Implementation went as expected
    356 Answers
    Features
    IBM Security QRadar SIEMTeamViewer
    Security Information and Event Management (SIEM)
    Comparison of Security Information and Event Management (SIEM) features of IBM Security QRadar SIEM and TeamViewer
    Feature
    IBM Security QRadar SIEM
    8.5
    69 Ratings
    7% above category average
    TeamViewer
    -
    Ratings
    Centralized event and log data collection9.927 Ratings00 Ratings
    Correlation8.669 Ratings00 Ratings
    Event and log normalization/management9.527 Ratings00 Ratings
    Deployment flexibility7.827 Ratings00 Ratings
    Integration with Identity and Access Management Tools8.965 Ratings00 Ratings
    Custom dashboards and workspaces7.569 Ratings00 Ratings
    Host and network-based intrusion detection9.725 Ratings00 Ratings
    Data integration/API management9.07 Ratings00 Ratings
    Behavioral analytics and baselining7.648 Ratings00 Ratings
    Rules-based and algorithmic detection thresholds8.049 Ratings00 Ratings
    Response orchestration and automation7.75 Ratings00 Ratings
    Reporting and compliance management7.947 Ratings00 Ratings
    Incident indexing/searching8.97 Ratings00 Ratings
    Security
    Comparison of Security features of IBM Security QRadar SIEM and TeamViewer
    Feature
    IBM Security QRadar SIEM
    -
    Ratings
    TeamViewer
    8.8
    68 Ratings
    0% above category average
    Role-based user permissions00 Ratings8.869 Ratings
    Remote Administration
    Comparison of Remote Administration features of IBM Security QRadar SIEM and TeamViewer
    Feature
    IBM Security QRadar SIEM
    -
    Ratings
    TeamViewer
    8.9
    553 Ratings
    4% above category average
    File transfer00 Ratings8.9521 Ratings
    Instant message00 Ratings8.8481 Ratings
    Access to sleeping/powered-off computers00 Ratings7.5366 Ratings
    Session record00 Ratings8.4376 Ratings
    Annotations00 Ratings8.2143 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of IBM Security QRadar SIEM and TeamViewer
    Feature
    IBM Security QRadar SIEM
    -
    Ratings
    TeamViewer
    8.0
    48 Ratings
    1% below category average
    Third-party software integrations00 Ratings8.048 Ratings
    Remote Access
    Comparison of Remote Access features of IBM Security QRadar SIEM and TeamViewer
    Feature
    IBM Security QRadar SIEM
    -
    Ratings
    TeamViewer
    8.6
    81 Ratings
    5% above category average
    Attended device access00 Ratings9.180 Ratings
    Unattended device access00 Ratings8.777 Ratings
    Mobile device access00 Ratings8.071 Ratings
    Virtual device access00 Ratings8.667 Ratings
    Multiple-display support00 Ratings8.668 Ratings
    Multiple concurrent sessions00 Ratings8.470 Ratings
    Best Alternatives
    IBM Security QRadar SIEMTeamViewer
    Small Businesses
    No answers on this topic
    LogMeIn Rescue
    Score8.2 out of 10
    Medium-sized Companies
    Sumo Logic
    Score8.9 out of 10
    BeyondTrust Remote Support
    Score8.6 out of 10
    Enterprises
    SolarWinds Security Event Manager (SEM)
    Score8 out of 10
    BeyondTrust Remote Support
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    IBM Security QRadar SIEMTeamViewer
    Likelihood to Recommend
    8.6
    (89 ratings)
    8.8
    (611 ratings)
    Likelihood to Renew
    8.8
    (5 ratings)
    8.1
    (68 ratings)
    Usability
    8.0
    (2 ratings)
    9.0
    (59 ratings)
    Availability
    9.0
    (1 ratings)
    9.1
    (6 ratings)
    Performance
    9.0
    (1 ratings)
    9.1
    (6 ratings)
    Support Rating
    8.1
    (62 ratings)
    9.2
    (51 ratings)
    In-Person Training
    9.0
    (1 ratings)
    9.1
    (2 ratings)
    Online Training
    9.0
    (1 ratings)
    9.1
    (4 ratings)
    Implementation Rating
    8.0
    (1 ratings)
    8.7
    (166 ratings)
    Configurability
    8.0
    (1 ratings)
    8.4
    (5 ratings)
    Contract Terms and Pricing Model
    9.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    8.1
    (58 ratings)
    9.1
    (5 ratings)
    Product Scalability
    8.0
    (1 ratings)
    9.1
    (6 ratings)
    Professional Services
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.0
    (1 ratings)
    8.9
    (6 ratings)
    Vendor pre-sale
    9.0
    (1 ratings)
    9.1
    (6 ratings)
    User Testimonials
    IBM Security QRadar SIEMTeamViewer
    Likelihood to Recommend
    IBM
    I would only recommend IBM Security QRadar SIEM in a few situations. For one, it's very easy to setup and use if all your log sources are generic from known vendors. It's also significantly cheaper than Splunk, which is nice if you're trying to save money or be more efficient. I would not recommend IBM Security QRadar SIEM for environments with a lot of custom logs and complicated detection requirements.
    Incentivized
    Read full review
    TeamViewer
    I would definitely recommend it, and that's why I've stuck with it so long: continuous improvement. Now AI has fully embraced it to help with faster monitoring and Troubleshooting, saving me a huge amount of time and effort. Affordable to use for both personal and Professional work to assist colleagues from different workstations.
    Read full review
    Pros
    IBM
    • Enables identification and prioritization of vulnerabilities in IT infrastructure for corrective action.
    • Facilitates security incident investigation and forensic analysis.
    • Provides a real-time view of security events, enabling immediate incident response.
    • Can integrate with external threat intelligence sources to enrich data and improve threat detection.
    • Enables the generation of detailed and customized reports.
    Incentivized
    Read full review
    TeamViewer
    • It is secure and eliminates the need for VPN for remote users.
    • It offers a 2FA to insure that security is strong for our system.
    • Can save time with file transfer syncs for labels, batches and other files.
    • It supports multi device and cross platform usage within our warehouse.
    Incentivized
    Read full review
    Cons
    IBM
    • Need to spend more time configuring the system to properly interpret and normalize different type of data collected from multiple resources.
    • While Rule creation QRadar uses that rules to detect security threats and generate alerts, but to creating and managing rules is bit complex & tedious work to complete.
    • IBM Security QRadar SIEM is excellent in handling large & complex systems that requires in-depth knowledge and extensive training to configure and maintain the system which includes upgrading, optimization of performance & issue troubleshooting.
    Incentivized
    Read full review
    TeamViewer
    • MFA could be a lot better when connecting to the remote device. If a phone is added to security for the remote worker, then the admin cannot use Easy Access to access the device without interaction with the remote worker. Admins should have access to remote devices via other MFA methods.
    • App updates sometimes cause unstable status and computer must be restarted.
    • OS updates often require additional user interaction before completing the sign-in process, leaving TeamViewer in an incomplete startup state and preventing the Remote Worker from accessing the device. An admin then has to remote into the device using another remote desktop access tool (Apple Remote Desktop, for instance) and bypass the user interaction screens, which allows the login process to complete and TeamViewer to start up fully. It would be best if the TeamViewer Host could connect even when the OS is prompting for user interaction (e.g., clicking OK on modal dialog boxes post-update).
    Incentivized
    Read full review
    Likelihood to Renew
    IBM
    QRadar is an established and stable product, we have been using it for many years and want to continue to focus on it. Anyone who has used the product and knows it knows how reliable it is and how it facilitates continuous monitoring of threats from outside and inside. it is an exceptional product that is very useful for us.
    Incentivized
    Read full review
    TeamViewer
    We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help.
    Incentivized
    Read full review
    Usability
    IBM
    As a grade I give 8 as QRadar is not easy to learn. It requires some time to master it. It also needs a team of people actively working on the product. Once you learn to use it the software works very well and it is easy to correlate and understand detected threats. It only takes time to learn how to use it well and configure it properly.
    Incentivized
    Read full review
    TeamViewer
    TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more.
    Incentivized
    Read full review
    Reliability and Availability
    IBM
    No answers on this topic
    TeamViewer
    TeamViewer has always been available when we needed to use it. We have not noticed any outages or periods where the software functions were unavailable.
    Incentivized
    Read full review
    Performance
    IBM
    No answers on this topic
    TeamViewer
    TeamViewer performance has always been very good. Pages load quickly and we can see what the remote engineers are doing on the computer in real time. This is very beneficial for our own technicians and engineers and helps their learning curve. Troubleshooting is much easier with TeamViewer. We have not noticed and lagging of our computers while using TeamViewer.
    Incentivized
    Read full review
    Support Rating
    IBM
    Customer support is Good of IBM, While Using IBM QRadar its deployment is to slow and suddenly stop working and crashed we have contacted IBM Support and Rised a Ticket within a few minute we get call back from customer support and Query Resolved by them Fast And Rapid Support of Ibm
    Incentivized
    Read full review
    TeamViewer
    the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
    Incentivized
    Read full review
    In-Person Training
    IBM
    The training was very useful and the people who taught us were very knowledgeable. Although the software may initially seem difficult to learn they made things much easier for us.
    Incentivized
    Read full review
    TeamViewer
    As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
    Incentivized
    Read full review
    Online Training
    IBM
    The training was very useful and the people who taught us were very knowledgeable. Although the software may initially seem difficult to learn they made things much easier for us.
    Incentivized
    Read full review
    TeamViewer
    I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
    Read full review
    Implementation Rating
    IBM
    Initial patience is required to learn how to use the product, and it takes a dedicated team to use it. One person is not enough, and it's not enough to just set it up and check it once in a while. It has to be used daily and kept under control to be used effectively
    Incentivized
    Read full review
    TeamViewer
    TeamViewer installation and deployment to other devices is pretty straightforward and does not require much technical know-how. This makes ease of use attractive when supporting both new and existing clients with limited technical knowledge. I think ease of use is a huge factor in getting new clients. TeamViewer handles that extremely well.
    Incentivized
    Read full review
    Alternatives Considered
    IBM
    IBM Qradar takes the best from its competitors. Reliable and stable but sometimes very expensive, the SIEM from IBM offers a wide range of scenarios in which the customers can suite and size their own infrastructures. IBM Qradar doesn't really needs to stack up againt its competitors because it already sets an example in the SIEM world.
    Incentivized
    Read full review
    TeamViewer
    TeamViewer's cost is much lower than that of other solutions, and its security is far superior to RemotePC's. TeamViewer is also a request-based remote session manager, unlike other software that allows indefinite connection time. TeamViewer's free version makes it even better for one end of the group to find support, while the other end has the paid version.
    Incentivized
    Read full review
    Scalability
    IBM
    No answers on this topic
    TeamViewer
    Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
    Incentivized
    Read full review
    Return on Investment
    IBM
    • Offense investigation was really helped in tackling the incidents. It was accurate and brief
    • The automation with IBM resilient (SOAR) was a milestone in elimination of user mistakes
    • The X-Force threat intelligence supported us in getting the work done without any 3rd party enterprise OSINT database
    Incentivized
    Read full review
    TeamViewer
    It took about 3 months.
    • Customer Support of our business has become more interactive with customers, leading to faster resolution of their problems.
    • Remotely accessing devices in our office allows employees to stay productive while working from home.
    • TeamViewer helps us to collaborate with other firms for projects we're doing.
    Incentivized
    Read full review
    ScreenShots

    IBM Security QRadar SIEM Screenshots

    Screenshot of QRadar SIEM Cloud native- Threat intelligence preview

    TeamViewer Screenshots

    Screenshot of how TeamViewer lets users connect to devices and provide remote support.Screenshot of AI, automation and remediation.Screenshot of the interface to monitor and manage devices proactively.Screenshot of some of TeamViewer's integrations.