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IBM Verify vs. Imprivata Cortext vs. SAP Customer Data Solutions

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IBM Verify

    Score8.7 out of 10
    N/AIBM Verify, formerly known as IBM Cloud Identity, is an identity-as-a-service (IDaaS) offering that aggregates dynamic user, device and environmental context to automate risk protection and continuously authenticate any user to any resource.

    $1.81

    per month per user

    Imprivata Cortext

    Score7 out of 10
    N/AImprivata Cortext is a messaging security system that is HIPAA compliant and oriented towards the needs of those in the healthcare industry.N/A

    SAP Customer Data Solutions

    Score8.1 out of 10
    N/AThe SAP Customer Data Cloud, based on Gigya (acquired by SAP in 2017) is a product suite that allows users to identify consumers, business customers, or partners across devices and channels to drive registrations and engagement; manage access, permission, and consent; and transform data into unified customer profiles.N/A
    Pricing
    IBM VerifyImprivata CortextSAP Customer Data Solutions
    Editions & Modules
    No answers on this topic
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    IBM VerifyImprivata CortextSAP Customer Data Solutions
    Free Trial
    YesNoNo
    Free/Freemium Version
    NoNoNo
    Premium Consulting/Integration Services
    YesNoYes
    Entry-level Setup FeeOptionalNo setup feeNo setup fee
    Additional DetailsSample Pricing Breakdown (NOTE: for competitive pricing per contract, please consult with your IBM Security Account Rep) Users: 5,000 SSO* -- USD 1.71 per user per month MFA* -- USD 1.71 per user per month Adaptive Access* -- USD 1.71 per user per month Lifecycle and provisioning** -- USD 2.01 per user per month Identity analytics** -- USD 2.13 per user per month * Single sign-on (SSO), multifactor authentication (MFA) and adaptive access pricing based on total active monthly users per use case. Costs decrease if users are active less than once per month. ** Lifecycle and provisioning and identity analytics pricing based on total users per use case.
    More Pricing Information
    Community Pulse
    IBM VerifyImprivata CortextSAP Customer Data Solutions
    Considered Multiple Products
    IBM
    No answer on this topic
    Imprivata
    No answer on this topic
    SAP
    No answer on this topic
    Key User Insights
    Would buy again
    90%
    Would buy again
    47 Answers
    No answers on this topic
    98%
    Would buy again
    50 Answers
    Delivers good value for the price
    91%
    Delivers good value for the price
    42 Answers
    No answers on this topic
    100%
    Delivers good value for the price
    44 Answers
    Happy with the feature set
    90%
    Happy with the feature set
    47 Answers
    No answers on this topic
    100%
    Happy with the feature set
    51 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    33 Answers
    No answers on this topic
    95%
    Lived up to sales and marketing promises
    37 Answers
    Implementation went as expected
    95%
    Implementation went as expected
    40 Answers
    No answers on this topic
    93%
    Implementation went as expected
    39 Answers
    Features
    IBM VerifyImprivata CortextSAP Customer Data Solutions
    Identity Management
    Comparison of Identity Management features of IBM Verify and Imprivata Cortext and SAP Customer Data Solutions
    Feature
    IBM Verify
    9.3
    54 Ratings
    13% above category average
    Imprivata Cortext
    -
    Ratings
    SAP Customer Data Solutions
    -
    Ratings
    ID-Management Access Control8.949 Ratings00 Ratings00 Ratings
    ID Management Single-Sign On (SSO)9.351 Ratings00 Ratings00 Ratings
    Multi-Factor Authentication9.850 Ratings00 Ratings00 Ratings
    Password Management9.447 Ratings00 Ratings00 Ratings
    Account Provisioning and De-provisioning9.346 Ratings00 Ratings00 Ratings
    ID Management Workflow Automation9.349 Ratings00 Ratings00 Ratings
    ID Risk Management8.947 Ratings00 Ratings00 Ratings
    Tag Management
    Comparison of Tag Management features of IBM Verify and Imprivata Cortext and SAP Customer Data Solutions
    Feature
    IBM Verify
    -
    Ratings
    Imprivata Cortext
    -
    Ratings
    SAP Customer Data Solutions
    7.8
    27 Ratings
    5% below category average
    Tag library00 Ratings00 Ratings7.826 Ratings
    Tag variable mapping00 Ratings00 Ratings7.824 Ratings
    Ease of writing custom tags00 Ratings00 Ratings7.825 Ratings
    Rules-driven tag execution00 Ratings00 Ratings7.825 Ratings
    Tag performance monitoring00 Ratings00 Ratings8.024 Ratings
    Page load times00 Ratings00 Ratings7.925 Ratings
    Mobile app tagging00 Ratings00 Ratings7.524 Ratings
    Library of JavaScript extensions00 Ratings00 Ratings7.623 Ratings
    Audience Segmentation & Targeting
    Comparison of Audience Segmentation & Targeting features of IBM Verify and Imprivata Cortext and SAP Customer Data Solutions
    Feature
    IBM Verify
    -
    Ratings
    Imprivata Cortext
    -
    Ratings
    SAP Customer Data Solutions
    7.5
    28 Ratings
    8% below category average
    Standard visitor segmentation00 Ratings00 Ratings8.028 Ratings
    Behavioral visitor segmentation00 Ratings00 Ratings8.027 Ratings
    Traffic allocation control00 Ratings00 Ratings4.327 Ratings
    Website personalization00 Ratings00 Ratings9.926 Ratings
    Customer Data Management
    Comparison of Customer Data Management features of IBM Verify and Imprivata Cortext and SAP Customer Data Solutions
    Feature
    IBM Verify
    -
    Ratings
    Imprivata Cortext
    -
    Ratings
    SAP Customer Data Solutions
    6.5
    29 Ratings
    23% below category average
    Account Scoring00 Ratings00 Ratings8.027 Ratings
    Customer Data Governance00 Ratings00 Ratings8.928 Ratings
    Data Connectors00 Ratings00 Ratings4.329 Ratings
    Data Enhancement00 Ratings00 Ratings5.229 Ratings
    Data Ingestion00 Ratings00 Ratings6.129 Ratings
    Data Storage00 Ratings00 Ratings2.529 Ratings
    Data Visibility00 Ratings00 Ratings8.029 Ratings
    Event Data00 Ratings00 Ratings6.127 Ratings
    Identity Resolution00 Ratings00 Ratings8.927 Ratings
    Best Alternatives
    IBM VerifyImprivata CortextSAP Customer Data Solutions
    Small Businesses
    JumpCloud
    Score9.3 out of 10
    No answers on this topic
    Twilio Segment
    Score8.4 out of 10
    Medium-sized Companies
    OneLogin by One Identity
    Score9.4 out of 10
    No answers on this topic
    Treasure AI
    Score9 out of 10
    Enterprises
    RSA Access Manager (Discontinued)
    Score10 out of 10
    No answers on this topic
    Treasure AI
    Score9 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    IBM VerifyImprivata CortextSAP Customer Data Solutions
    Likelihood to Recommend
    8.9
    (53 ratings)
    7.0
    (1 ratings)
    9.0
    (58 ratings)
    Likelihood to Renew
    9.1
    (2 ratings)
    -
    (0 ratings)
    9.5
    (10 ratings)
    Usability
    7.3
    (16 ratings)
    -
    (0 ratings)
    9.1
    (7 ratings)
    Availability
    7.7
    (20 ratings)
    -
    (0 ratings)
    9.0
    (57 ratings)
    Performance
    -
    (0 ratings)
    -
    (0 ratings)
    7.3
    (7 ratings)
    Support Rating
    8.2
    (16 ratings)
    -
    (0 ratings)
    9.1
    (8 ratings)
    In-Person Training
    -
    (0 ratings)
    -
    (0 ratings)
    9.1
    (2 ratings)
    Online Training
    -
    (0 ratings)
    -
    (0 ratings)
    9.1
    (7 ratings)
    Implementation Rating
    -
    (0 ratings)
    -
    (0 ratings)
    7.3
    (7 ratings)
    Configurability
    7.1
    (20 ratings)
    -
    (0 ratings)
    9.1
    (1 ratings)
    Contract Terms and Pricing Model
    7.3
    (8 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    -
    (0 ratings)
    9.1
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    -
    (0 ratings)
    9.1
    (1 ratings)
    Professional Services
    8.3
    (5 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Vendor post-sale
    -
    (0 ratings)
    -
    (0 ratings)
    4.5
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    -
    (0 ratings)
    4.5
    (1 ratings)
    User Testimonials
    IBM VerifyImprivata CortextSAP Customer Data Solutions
    Likelihood to Recommend
    IBM
    It is well-suited for managing different users and roles and assigning permissions based on their defined roles. It is well-suited when one needs to add extra layers of authentication for certain roles or users, create custom rules for some users, and so on.
    Incentivized
    Read full review
    Imprivata
    Well suited in a hospital environment when it works well. Easy to use tool so that doctors and nurses can use it without a lot of training. It becomes a lot harder to use when the tool is unreliable. You can't tell when the service is not working, unless the person sending the secure text notices that someone hasn't looked at a text in a long time.
    Incentivized
    Read full review
    SAP
    It's best suited for business business to turn digital interaction in to richer and high value and experience that reach across computing platform also it offers a holistic and integrated approach to managing customer data and enhancing and personalized experience.it also draw actionable insights.because it offers wide range of products . perfect customer insight data solutions
    Incentivized
    Read full review
    Pros
    IBM
    • IBM Security Verify provides comprehensive identity and access management (IAM) capabilities.
    • IBM Security Verify provides multi-factor authentication (MFA) capabilities.
    • IBM Security Verify provides robust identity and access governance capabilities.
    • IBM Security Verify provides comprehensive auditing capabilities.
    • IBM Security Verify provides a comprehensive platform for managing and protecting privileged accounts.
    Incentivized
    Read full review
    Imprivata
    • Able to rely on texting being secured and HIPAA approved. This is valuable tool in our hospital environment.
    • Able to look at audit logs with Imprivata Cortext. This is helpful to go back and either help users in troubleshooting problems and also to help prove findings.
    • Easy to use tool to give to doctors and nurses for better communication.
    Incentivized
    Read full review
    SAP
    • SAP's Customer Data Solutions provide a comprehensive customer view by collecting detailed data, including age, web activity, and buying history.
    • The software's strong analytics features give valuable information about how customers use content and products, so we can enhance our strategies.
    • SAP Customer Data Solutions offers insights to create specific marketing campaigns that sort audiences by preferences, browsing, and purchase behavior.
    Incentivized
    Read full review
    Cons
    IBM
    • The mobile app can be a bit buggy at times if it gets fixed it would be great.
    • UI seems a bit old compared to modern tools out there.
    • There is a bit of a learning curve; if the developers can make it more intuitive it would be awesome.
    Incentivized
    Read full review
    Imprivata
    • No dictation or voice recognition. Have to type out everything.
    • We have had problems with the service dropping or trouble with the cloud environment that Cortext runs on going down. We rely it on it to be up all the time and you can't tell when it's down.
    • Support isn't the greatest. Don't get great answers to questions.
    Incentivized
    Read full review
    SAP
    • I find the interface a bit complex and challenging to navigate. I remember having difficultly grasping it completely especially when I was new to the system. Simplifying the user experience would make it more accessible for everyone, making tasks quicker and more intuitive.
    • integrating it seamlessly with other software and platforms could enhance its functionality. I would really really love an integration between BenchMark email marketing tool.
    Incentivized
    Read full review
    Likelihood to Renew
    IBM
    It works flawlessly, i have never faced any major issues with this. It has all the features such as Iam and security management. I think its a good investment and the benefits we reap from this software are worth the price.
    Incentivized
    Read full review
    Imprivata
    No answers on this topic
    SAP
    On the whole I am really impressed with SAP Customer Data Solutions and would highly recommend that other professionals look at this software to enhance their B2C and B2B sales
    Incentivized
    Read full review
    Usability
    IBM
    While setup and implementation takes work and time, the flexibility and possibilities make up for that in the long run. This is not a product you can just install and run, but if you design and implement your ruleset well, it will save you a lot of work afterwards. Just make sure that the systems you want to use it for have an existing and proven connector.
    Incentivized
    Read full review
    Imprivata
    No answers on this topic
    SAP
    We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
    Read full review
    Reliability and Availability
    IBM
    It has never let us down since its inception and installation. User credentials and secure access have always been guaranteed. Ironclad security (through single sign-on, MFA, etc.) has ensured that our user credential details are safe as is our information/data. The correct access is given to users, based on role-based access with segregation of duty and the principle of least privilege being deployed. The IBM support has also been first class and they have proactively resolved any minor issues we have encountered.
    Incentivized
    Read full review
    Imprivata
    No answers on this topic
    SAP
    The platform pulls data from multiple sources, cleaning, and restructuring it allowing us to expand our growth opportunities by providing highly tailored suggestions on each page for our visitors which made it tremendously simple for us to provide rich and customized experiences to our visitors in the best way possible.
    Incentivized
    Read full review
    Performance
    IBM
    No answers on this topic
    Imprivata
    No answers on this topic
    SAP
    There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
    Read full review
    Support Rating
    IBM
    The support team has always been the primary consultation base when we are faced by performance problems. From the deployment stage the team has managed to monitor the operation lifecycle and give best insights based on their observation. It works 24/7 to enhance productive service delivery to clients. The IBM Security Verify Support team has been the main player in the successful performance of this software.
    Incentivized
    Read full review
    Imprivata
    No answers on this topic
    SAP
    We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
    Read full review
    In-Person Training
    IBM
    No answers on this topic
    Imprivata
    No answers on this topic
    SAP
    because it was made directly in the company
    Incentivized
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    Online Training
    IBM
    No answers on this topic
    Imprivata
    No answers on this topic
    SAP
    They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
    Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
    Read full review
    Implementation Rating
    IBM
    No answers on this topic
    Imprivata
    No answers on this topic
    SAP
    There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
    Read full review
    Alternatives Considered
    IBM
    We conducted a comparison study between IBM Verify and Okta as well as Duo Security before making our selection. IBM Verify emerged as the perfect fit because its superior capability to integrate with our current system environment surpassed competitor security solutions. IBM Verify demonstrated superior reliability through its enterprise-class scalability and fully transparent auditing mechanisms.
    Incentivized
    Read full review
    Imprivata
    We selected Imprivata Cortext instead of Tiger Text because at that time it was a new service and they gave us good pricing compared to Tiger Text. We also selected Cortext because we use Imprivata OneSign. Now that they are probably at about the same price I would give more sway to looking at Tiger Text.
    Incentivized
    Read full review
    SAP
    Resources and specialized IT personnel is needed for the effective administration and deployment of Informatica Customer 360. This resource-intensive for smaller organizations. Although Informatica has the ability to integrate, the process of setting up and establishing these integrations can be difficult and may call for programming experience.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    IBM
    The licensing terms were favourable due to their flexibility based on the size and purpose of implementation. The billing frequency is done on quarterly basis. The vendor team has enacted best user policies that gives the company the full control of this platform. It is cost-effective as compared to most security verification tools in the market.
    Incentivized
    Read full review
    Imprivata
    No answers on this topic
    SAP
    No answers on this topic
    Scalability
    IBM
    No answers on this topic
    Imprivata
    No answers on this topic
    SAP
    because the platform actually allows you to scale at any time if designed following best practices
    Incentivized
    Read full review
    Professional Services
    IBM
    In the case of adjustments, we were often able to carry them out completely on our own and only used professional services for new requirements. Particularly in the case of access management, it is very positive that we usually needed IBM for a task in less than an hour and then developed the solution further on our own.
    Incentivized
    Read full review
    Imprivata
    No answers on this topic
    SAP
    No answers on this topic
    Return on Investment
    IBM
    • Use of the software has enabled us to track access to our premises and systems, which has, in turn, reduced unauthorised access.
    • The software has enabled us to centralize identify and access management.
    • IBM Verify use in our organisation has reduced security risks by ensuring compliance, streamlining, and automating all critical identity management processes.
    Incentivized
    Read full review
    Imprivata
    • Saves time by allowing the doctor or nurse to send messages when they have time, instead of dedicating time and waiting on phone calls.
    • Negative impact when the service doesn't work and nurses and doctors become used to it working. All of the sudden they are spending time trying to determine if it's working or not and spending time waiting on receiving texts.
    Incentivized
    Read full review
    SAP
    • Having a single, stremlined point of entry for the customers improves the overall customer experience
    • By the same reason, maintenance costs are reduced because interventions focus on a single object
    • It's versatile in its integration so there is no need to change the surrounding software ecosystem
    Incentivized
    Read full review
    ScreenShots

    IBM Verify Screenshots

    Screenshot of IBM Verify (for CIAM) - Privacy and ConsentScreenshot of IBM Verify - Custom Application TemplateScreenshot of IBM Verify - Select Application TypeScreenshot of IBM Verify - Privacy Policy

    SAP Customer Data Solutions Screenshots

    Screenshot of Customer Login in SAP Enterprise Consent and Preference ManagementScreenshot of User Identities report dashboardScreenshot of Search by Custom Fields windowScreenshot of Customer Data DataflowScreenshot of Account InformationScreenshot of SAP Customer Data Platform