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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Icertis

    Score7.8 out of 10
    Enterprise companies (1,001+ employees)
    Icertis supports contract lifecycle management (CLM). The analyst-validated Icertis Contract Intelligence (ICI) platform aims to turn contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Icertis boasts users among iconic brands and disruptive innovators who use Icertis to fully realize the intent of their combined 7.5 million+ contracts worth more than $1 trillion, in 40+ languages and 90+…N/A

    Recurly

    Score8.1 out of 10
    Mid-Size Companies (51-1,000 employees)
    Recurly is a subscription billing platform and manages customer communications via email, business performance monitoring, and account changes. A merchant bank account is required to work with Recurly. A payment gateway is part of the product but it integrates with other gateways, such as PayPal, to give shoppers a more comprehensive suite of payment options.N/A
    Pricing
    IcertisRecurly
    Editions & Modules
    No answers on this topic
    Elite
    Custom Quote
    per month
    Offerings
    Pricing Offerings
    IcertisRecurly
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeRequiredOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    IcertisRecurly
    Considered Both Products
    Icertis
    No answer on this topic
    Recurly
    No answer on this topic
    Key User Insights
    Would buy again
    83%
    Would buy again
    10 Answers
    100%
    Would buy again
    16 Answers
    Delivers good value for the price
    83%
    Delivers good value for the price
    5 Answers
    100%
    Delivers good value for the price
    10 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    11 Answers
    88%
    Happy with the feature set
    14 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    7 Answers
    Implementation went as expected
    43%
    Implementation went as expected
    3 Answers
    89%
    Implementation went as expected
    8 Answers
    Features
    IcertisRecurly
    Contract Authoring
    Comparison of Contract Authoring features of Icertis and Recurly
    Feature
    Icertis
    7.5
    11 Ratings
    9% below category average
    Recurly
    -
    Ratings
    Contract creation7.811 Ratings00 Ratings
    Contract templates8.510 Ratings00 Ratings
    Clause library/saved fields8.210 Ratings00 Ratings
    Guided logic5.49 Ratings00 Ratings
    Contract Collaboration
    Comparison of Contract Collaboration features of Icertis and Recurly
    Feature
    Icertis
    5.5
    13 Ratings
    39% below category average
    Recurly
    -
    Ratings
    Contract sharing4.111 Ratings00 Ratings
    Contract editing6.99 Ratings00 Ratings
    Collaborating on contracts5.810 Ratings00 Ratings
    MS Word plug-in6.49 Ratings00 Ratings
    Approval process3.912 Ratings00 Ratings
    Interdepartmental workflows5.710 Ratings00 Ratings
    Contract Monitoring
    Comparison of Contract Monitoring features of Icertis and Recurly
    Feature
    Icertis
    6.2
    12 Ratings
    28% below category average
    Recurly
    -
    Ratings
    Contract database6.711 Ratings00 Ratings
    Contract search6.511 Ratings00 Ratings
    Contract milestone reminders & alerts5.810 Ratings00 Ratings
    Custom contract reports5.09 Ratings00 Ratings
    Tracking contract status6.210 Ratings00 Ratings
    Compliance check6.97 Ratings00 Ratings
    Best Alternatives
    IcertisRecurly
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    DocuSign CLM
    Score8.2 out of 10
    WooCommerce Subscriptions
    Score8.7 out of 10
    Medium-sized Companies
    Conga CLM
    Score8.8 out of 10
    Chargebee
    Score8.5 out of 10
    Enterprises
    Conga CLM
    Score8.8 out of 10
    Zuora
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    IcertisRecurly
    Likelihood to Recommend
    6.3
    (13 ratings)
    8.4
    (25 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (3 ratings)
    Usability
    8.2
    (2 ratings)
    9.3
    (11 ratings)
    Support Rating
    4.1
    (2 ratings)
    10.0
    (1 ratings)
    Ease of integration
    2.7
    (10 ratings)
    -
    (0 ratings)
    User Testimonials
    IcertisRecurly
    Likelihood to Recommend
    Icertis
    Icertis is well suited for organizations that have a large number of contracts to manage and need a centralized platform to manage them. It is particularly useful for organizations that need to track and manage contract expiration dates, renewals, and other important dates. It is also well suited for organizations that need to comply with regulatory requirements and need a platform to help with compliance.In terms of scenarios where Icertis may be less appropriate, it may not be the best fit for organizations with a small number of contracts to manage. It may also not be the best fit for organizations that need a high degree of customization, as the platform does have some limitations in terms of customization options. Additionally, Icertis may not be the best fit for organizations that want a platform that is focused on specific industries, such as construction or real estate, as it's more generic in nature.It's worth noting that Icertis is a powerful and flexible tool, and its suitability for a particular organization depends on the specific needs and requirements of that organization.
    Incentivized
    Read full review
    Recurly
    Recurly is great for tracking transactions and reviewing payment method declines. The platform is extremely helpful when dealing with scenarios where someone believes they have been fraudulently charged for the product. Recurly allows for transaction filtering, which is very helpful when trying to find possibly fraudulent charges very easy. If expecting precise, detailed information about a card decline, Recurly would not be very helpful.
    Incentivized
    Read full review
    Pros
    Icertis
    • Contract Creation and Management: Icertis excels at streamlining the contract creation process. It allows users to easily create and manage contracts using pre-approved templates, which can be customized as needed. The platform also includes built-in e-signature capabilities, making it easy for all parties to sign and execute contracts electronically. This has greatly reduced the time and resources needed for contract management, and has enabled our organization to be more efficient in the contract creation process.
    • Contract Compliance: Icertis helps organizations stay compliant with regulatory requirements by providing real-time tracking and alerts for contract expiration dates, renewal dates, and other important dates. This feature has been particularly useful for our organization, allowing us to avoid costly contract renewals and stay compliant with legal requirements.
    • Analytics and Reporting: Icertis provides powerful analytics and reporting capabilities that allow organizations to gain valuable insights into their contract portfolio. These analytics and reports can be used to identify trends, track performance, and make more informed business decisions. This has been particularly beneficial for our organization, allowing us to better understand the performance of our contracts and make more strategic decisions.
    Incentivized
    Read full review
    Recurly
    • It handles 1:1 and 1:many accounts to subscription set up.
    • It has a good billing customization option (cadence, pricing, etc.)
    • Can easily set up a customer account and invoice - billing link can be generated so no need to take credit card info over chat, phone, or email.
    • Great and responsive customer support.
    • Supports multi-language.
    Incentivized
    Read full review
    Cons
    Icertis
    • Some features are unnecessarily limiting. For example, the inability to delete records or change fields later if it turns out there has been a mistake in how the contract was entered or the term was described. The Icertis form fields are NOT the contract record that is required to be kept. If someone makes an error, they should be able to fix it. The contract itself doesn't change, and that is the business record.
    • Too much is built on the assumption that the person requesting the contract is the one with the control or ownership of the contract. It would be better if the person to whom the contract is submitted for review was the owner in the system.
    • Not all requests will in fact end with a contract. Sometimes requests are started and the project is abandoned or put on hold for a period of time. More status fields that reflect the reality of contracting would be helpful.
    Incentivized
    Read full review
    Recurly
    • I really can't think of any shortcomings on Recurly because they have tried to cover all bases well. However, I believe that pricing could be little competitive because Recurly can become quite expensive when you have acquired a good number of subscribers. So apart from price, there are no shortcomings I can think of on product side.
    Incentivized
    Read full review
    Likelihood to Renew
    Icertis
    No answers on this topic
    Recurly
    I believe we would continue to use Recurly because they have shown that they are continually improving their software, and they listen to their customers
    Incentivized
    Read full review
    Usability
    Icertis
    Some functionality could be achieved with less clicking, the change management could be done a bit a better for deployments
    Incentivized
    Read full review
    Recurly
    Recurly is very good at showing all the data we need to see on a day to day basis. Keeping track of invoices and subscriptions across many markets helps us see the overall map of our business operations. Our representatives that do not work in billing can easily understand from viewing the platform of our progress.
    Incentivized
    Read full review
    Support Rating
    Icertis
    super dependent on how much money you want to pay. The general regular support can usually take around one to two weeks to get an answer and sometimes that issue is fixed but the underlying issue is not addressed even if you call out that it is a repeated issue. It appears that sometimes support is not really trained in how your instance is set up so there can be a bit of back and forth just to be able to get the appropriate support.
    Incentivized
    Read full review
    Recurly
    They have always been quick to respond and help. I love their chat feature at the bottom right-hand corner of the platform.
    Incentivized
    Read full review
    Alternatives Considered
    Icertis
    In our organization, we chose Icertis over Ariba Contracts because of its comprehensive feature set and its advanced contract analytics capabilities. We found that Icertis provided us with more flexibility and customization options, which was important for our organization's specific needs. Additionally, the AI-driven contract insights provided by Icertis have been extremely helpful in helping us optimize business decisions and realize the full potential of our contracts.Another important factor is that Icertis is industry agnostic, while Ariba Contracts has a stronger presence in specific industries. Icertis is more suitable for a wider range of organizations and that's why in our fictional organization we selected it.Overall, both Icertis and Ariba Contracts are powerful contract management software solutions, but Icertis's advanced contract analytics and its flexibility and industry agnostic approach make it a better fit for our fictional organization.
    Incentivized
    Read full review
    Recurly
    Recurly does a much better job at handling subscription payments than QuickBooks Online. We only use QuickBooks Online when we have a client who cannot pay via credit/debit card. In those cases, we send out automatic invoices via QuickBooks Online instead. 95% of our clients are processed through Recurly.
    Incentivized
    Read full review
    Return on Investment
    Icertis
    • Since implementing the platform, we have seen a significant reduction in the time and resources spent on contract management. This has allowed us to reallocate these resources to other areas of the business, resulting in increased revenue.
    • Additionally, Icertis has helped us to improve our entitlement and obligations management, allowing us to better track and manage our contract expiration dates, renewals, and other important dates. This has helped us to avoid costly contract renewals and stay compliant with regulatory requirements, thereby protecting us against noncompliance and penalties.
    • The platform's built-in analytics and reporting capabilities have also been valuable in helping us to gain valuable insights into our contract portfolio, allowing us to make more informed business decisions. Additionally, the platform's contract intelligence has helped us to shorten our sales cycles, which has enabled us to close more deals in less time.
    Incentivized
    Read full review
    Recurly
    • Providing an interface for our subscribers to manage their own accounts has simplified our business tremendously. This alone has freed up hours of our staff's time each day.
    • Many customers receive new credit cards due to expiration or fraud. The time we spent in updating this information prior to using Recurly's Revenue Recovery feature versus now is significant.
    Incentivized
    Read full review
    ScreenShots

    Icertis Screenshots

    Screenshot of Intelligent Contract Set-up: Intelligent Contract Setup: Personalized, role-based experience for any type of user with flexibility models for complex organizationsScreenshot of Contract Operations: Self-service contracting with intelligent contract negotiations and bulk processing for quick responsesScreenshot of Governance Risk & Compliance: Enables users to proactively identify, assess and manage all contract risks and ensure the fulfillment of contractual obligations based on proactive insights from ICI’s compliance tools.Screenshot of Reporting & Dashboards: Improves visibility to reduces contract cycle times improve negotiation outcomes with dashboards and reportsScreenshot of Analyze Obligations: Obligations and fulfilments can be viewed from customized reports- across users, contract types, and statusScreenshot of Obligation Dashboard: Provides a 360-degree view of compliances with micro-actionable insights to the level of individual agreements

    Recurly Screenshots

    Screenshot of Payments with smart routing to improve transaction success rates and conversions by offering a variety of payment methods, such as credit cards, PayPal, Amazon Pay, Apple Pay, Google Pay, and ACH.Screenshot of The flexible ways to configure subscription billings workflows, and automate recurring invoicing based on the subscription parameters.Screenshot of Automated dunning communications to increase collection effectiveness. Configurable across period and timing, if the payment is past due or declined, selected and personalized dunning campaign launch.Screenshot of The features to set up and test different products, plans, and pricing options, plus promotional tools like free trials, coupons, and gift subscriptions and cards to attract more customers.Screenshot of Recurly analytics, which provides a 360° view into the health of a subscription business's plan performance, churn trends, campaigns results, financial metrics. These inform decisions for business growth.