ICIMS Hire vs. Phenom Talent Experience Management (TXM) Platform vs. RippleMatch

When we partnered with ICIMS in 2018, it met our needs. 8 years later, I think ICIMS can offer more. AI needs to be incorporated into its system to better service its customers. The other recommendation is that they should offer training and communicate more often with their clients. Their dashboard should also be improved to make it easier on the eyes.

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I would recommend Phenom to large enterprise needs as opposed to smaller companies. It can be a bit complex and provide too much customisation, which sounds like a great match for large organisations, but can be counterproductive for smaller ones. It's a great tool for those companies looking to take their talent function further, get them to the next level, as it provides a range of opportunities to further EB, talent community, etc. If a company is looking for a tool for storing candidates to perform basic tasks, this tool is too sophisticated

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The tool is extremely efficient, all features are simple and practical. For us, the only detail that could be improved would be to include a trial plan with limited resources and/or improve the price for small companies with few resources that can also take advantage of this great tool.

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• My favorite: Workflow Auto-Process Rules. When moving a candidate to the "Phone Screen" stage, the system can automatically trigger a text message to them with a link to my calendar. Once they pick a time, it sends the calendar invite to both of us and attaches their resume for me.
• It eliminates the manual emailing, making the company look incredibly fast and organized to the candidate.
• The simplicity with which you are able to navigate the tooling. Very intuitive, requires little training and troubleshooting. At a prior company we were using a robust system which took me weeks to navigate and learn. As a hiring manager, this is such a drag as I am not constantly hiring people to keep the skills fresh.
• ICIMS Hire is great at reporting on past applications. Whenever I have a new opening on the team, instead of spending ad money on social, I go dig for "star candidates" that applied 1 year ago, for example, and start there. I personally hired a returning candidate this way which is such a great relationship builder with possible future candidates.

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• Role grouping into categories.
• Web page design & flow.
• Easy to use.
• SmartRecruiters integration.

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• D&I.
• Customer Service.
• Adapting based on customer need.
• Data to back up ideas.

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• It is a little difficult to track internal applicants that are already active with our company.
• Some of the fields when hiring an employee are a little difficult to change.
• Not a sure way of identifying "eligible for rehire" within iCIMS for those that re-apply.

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• Reports turnaround times could be improved
• Can't change candidates statuses in bulk
• Slow customer service turnaround at times

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• It would be great if they had greater talent post-grad part of their platform.
• Integration into ATS.
• Ability to host events through portal and receive information of attendees.

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We would highly likely renew iCIMS Hire because it consistently delivers strong value across our recruiting process. It streamlines workflows, improves collaboration between teams, and provides reliable reporting and insights. The system is scalable, user-friendly, and continues to evolve with new features, making it a dependable long-term solution for our hiring needs.

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The platform is intuitive once configured and makes managing candidate pipelines, status updates, and communication straightforward. However, certain tasks—like custom reporting, bulk updates, and navigating between modules can feel a bit cumbersome and could benefit from a more modern interface. Overall, it’s reliable and effective for structured, high-volume recruiting environments like federal hiring.

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Great tool if you want to use all it features in particular automation and intelligence to streamline recruitment processes. Note that Phenom Talent Experience Management (TXM) Platform is not only for recruitment process but can be also talent platform for internal employees supporting internal mobility, including skills ecosystem. Integrations are paint point and require some effort to coordinate with support team and difficult to get some parts of the data to analytics tool. Consider high team engagement to adopt the solution, work with Phenom on proper system set up.

There is always ample advance notice before the software goes down for maintenance and this is usually done at off-peak hours. As for system failures - I can't think of any that have effected us in over two years od use.

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We can think of no dissatisfaction with our daily use of iCims, involving its response time to commands or incompatibility with any other software we presently use.

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Before pandemic and iCIMS Talent Cloud acquisitions I would give 10 without a doubt. Unfortunately, I see a strong decrease in the support model, which seems to be mainly connected with the fact that acquired companies/tools/features need to be integrated with the platform, and knowledge of newly provided services and tools were not yet incorporated fully into the support.

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I would say I believe iCims online training is very good. It's informative, visually appealing, and simple in explaining all the different aspects of iCims. I also really like the new candidate onboarding, and all the other training curricula you have up to be able to inform or send out to the candidate. I like you can attach a URL link for videos as well so you can really customize the training. I feel that overall, I would like to see more. Perhaps, more robust options with the training, if that's something iCims is expanding on in the future.

I wasn't involved with the implementation. It was before my time

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Fully available automation, lesser bad data quality, more information is gathered at the time of applicant profile creation without having the need to ask for any follow ups or additional notifications. Integrates better with Oracle, Workday and SAP than other similar systems. Service tickets are resolved faster than other vendors we worked with.

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More that 2 years ago when we have moved to Phenom from SAP Successfactors, the Recruitment module was much behind and usability of the CRM and usability of ATS was not acceptable by the business. Recent SmartRecuiters acquisition by SAP addressed this gap, however business invested to much effort to consider another change

iCims is currently pretty good and the best TAS for us at our stage of growth - but further improvement and enhancements will only help make it even better.

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• It makes it so much easier to keep the recruit engaged and informed about what is going on in the process.
• I can speak to multiple people at one time which saves me time in the long run
• I can keep a record of every time I have had a conversation with a recruit and what was said in those conversations.

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• Increased candidate engagement
• Broad customisation is leading to more sophisticated campaigns which should increase ROI
• Reports could benefit from some TLC, data integrity has been a concern

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• Finding candidates and even future collaborators have greatly aided inefficient delivery and this significantly evolves our ROI.

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