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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IFS Assyst

    Score10 out of 10
    N/AIFS Assyst (formerly Axios Assyst, acquired by IFS March, 2021) is an ITSM product in both SaaS and on-premise configurations - the SaaS version is called assystSaaS. This product competes with BMC Remedy, IBM SmartCloud, Cherwell Service Management, and FrontRange ITSM (now Heat Service Management).N/A

    Planview ProjectPlace

    Score8.3 out of 10
    N/AProjectplace is a collaborative work management solution. The vendor says the product is built with teams of all sizes and complexity in mind, from virtual teams of five to entire global enterprises with tens of thousands of active users. It is also designed to incorporate waterfall and agile workflows.N/A

    Zoho Projects

    Score8 out of 10
    N/AZoho Project is online project management and planning software that provides project teams with a web-based collaborative environment. Zoho Projects can also include a bug tracking module specifically design to support software development project. It is integrated with other Zoho products including Zoho CRM.

    $5

    per month per user

    Pricing
    IFS AssystPlanview ProjectPlaceZoho Projects
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Free
    $0
    Premium
    $5
    per month per user
    Enterprise
    $10
    per month per user
    Project Plus
    Contact Sales
    Offerings
    Pricing Offerings
    IFS AssystPlanview ProjectPlaceZoho Projects
    Free Trial
    NoYesYes
    Free/Freemium Version
    NoNoYes
    Premium Consulting/Integration Services
    NoYesYes
    Entry-level Setup FeeNo setup feeNo setup feeOptional
    Additional Details——Discount offered for annual billing.
    More Pricing Information
    Community Pulse
    IFS AssystPlanview ProjectPlaceZoho Projects
    Considered Multiple Products
    IFS
    No answer on this topic
    Planview
    Chose Planview ProjectPlace
    Planview Projectplace and these other project management tools stack up in an honestly very similar way, most offer a similar suite of tools and helpful ways to track and plan all your projects and tasks. I think that Planview Projectplace ultimately has most of the great …
    Incentivized
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    94%
    Would buy again
    88 Answers
    75%
    Would buy again
    6 Answers
    Delivers good value for the price
    No answers on this topic
    98%
    Delivers good value for the price
    80 Answers
    100%
    Delivers good value for the price
    7 Answers
    Happy with the feature set
    No answers on this topic
    97%
    Happy with the feature set
    91 Answers
    88%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    97%
    Lived up to sales and marketing promises
    60 Answers
    71%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    No answers on this topic
    94%
    Implementation went as expected
    63 Answers
    57%
    Implementation went as expected
    4 Answers
    Features
    IFS AssystPlanview ProjectPlaceZoho Projects
    Incident and problem management
    Comparison of Incident and problem management features of IFS Assyst and Planview ProjectPlace and Zoho Projects
    Feature
    IFS Assyst
    8.9
    1 Ratings
    9% above category average
    Planview ProjectPlace
    -
    Ratings
    Zoho Projects
    -
    Ratings
    Organize and prioritize service tickets10.01 Ratings00 Ratings00 Ratings
    Expert directory9.01 Ratings00 Ratings00 Ratings
    Service restoration9.01 Ratings00 Ratings00 Ratings
    Self-service tools9.01 Ratings00 Ratings00 Ratings
    Subscription-based notifications9.01 Ratings00 Ratings00 Ratings
    ITSM collaboration and documentation9.01 Ratings00 Ratings00 Ratings
    ITSM reports and dashboards7.01 Ratings00 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of IFS Assyst and Planview ProjectPlace and Zoho Projects
    Feature
    IFS Assyst
    9.0
    1 Ratings
    10% above category average
    Planview ProjectPlace
    -
    Ratings
    Zoho Projects
    -
    Ratings
    Configuration mangement10.01 Ratings00 Ratings00 Ratings
    Asset management dashboard9.01 Ratings00 Ratings00 Ratings
    Policy and contract enforcement8.01 Ratings00 Ratings00 Ratings
    Change management
    Comparison of Change management features of IFS Assyst and Planview ProjectPlace and Zoho Projects
    Feature
    IFS Assyst
    8.7
    1 Ratings
    3% above category average
    Planview ProjectPlace
    -
    Ratings
    Zoho Projects
    -
    Ratings
    Change requests repository10.01 Ratings00 Ratings00 Ratings
    Change calendar7.01 Ratings00 Ratings00 Ratings
    Service-level management9.01 Ratings00 Ratings00 Ratings
    Project Management
    Comparison of Project Management features of IFS Assyst and Planview ProjectPlace and Zoho Projects
    Feature
    IFS Assyst
    -
    Ratings
    Planview ProjectPlace
    7.7
    198 Ratings
    0% above category average
    Zoho Projects
    6.6
    20 Ratings
    15% below category average
    Task Management00 Ratings8.4191 Ratings7.520 Ratings
    Resource Management00 Ratings6.7158 Ratings7.019 Ratings
    Gantt Charts00 Ratings7.7171 Ratings6.517 Ratings
    Scheduling00 Ratings7.7169 Ratings5.518 Ratings
    Team Collaboration00 Ratings8.7193 Ratings7.520 Ratings
    Support for Agile Methodology00 Ratings8.7151 Ratings6.35 Ratings
    Support for Waterfall Methodology00 Ratings7.8140 Ratings8.011 Ratings
    Document Management00 Ratings9.0184 Ratings6.016 Ratings
    Email integration00 Ratings6.4163 Ratings6.016 Ratings
    Mobile Access00 Ratings7.7147 Ratings5.018 Ratings
    Timesheet Tracking00 Ratings6.0129 Ratings7.519 Ratings
    Workflow Automation00 Ratings00 Ratings6.014 Ratings
    Change request and Case Management00 Ratings00 Ratings6.96 Ratings
    Budget and Expense Management00 Ratings00 Ratings6.014 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of IFS Assyst and Planview ProjectPlace and Zoho Projects
    Feature
    IFS Assyst
    -
    Ratings
    Planview ProjectPlace
    -
    Ratings
    Zoho Projects
    5.0
    13 Ratings
    42% below category average
    Quotes/estimates00 Ratings00 Ratings5.55 Ratings
    Invoicing00 Ratings00 Ratings5.012 Ratings
    Project & financial reporting00 Ratings00 Ratings6.55 Ratings
    Integration with accounting software00 Ratings00 Ratings3.013 Ratings
    Best Alternatives
    IFS AssystPlanview ProjectPlaceZoho Projects
    Small Businesses
    Agiloft Service Desk (discontinued)
    Score9 out of 10
    Any.do
    Score8 out of 10
    Any.do
    Score8 out of 10
    Medium-sized Companies
    ManageEngine ServiceDesk Plus
    Score9.2 out of 10
    KanbanFlow
    Score7.3 out of 10
    KanbanFlow
    Score7.3 out of 10
    Enterprises
    Ivanti ITSM
    Score6.4 out of 10
    Microsoft To Do
    Score7.9 out of 10
    Microsoft To Do
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    IFS AssystPlanview ProjectPlaceZoho Projects
    Likelihood to Recommend
    9.0
    (2 ratings)
    8.1
    (198 ratings)
    6.5
    (24 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    9.2
    (9 ratings)
    9.9
    (3 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (75 ratings)
    5.6
    (4 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (2 ratings)
    9.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (2 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    8.0
    (72 ratings)
    7.4
    (9 ratings)
    Online Training
    -
    (0 ratings)
    -
    (0 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.1
    (1 ratings)
    8.0
    (1 ratings)
    Configurability
    -
    (0 ratings)
    6.4
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    -
    (0 ratings)
    6.4
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    6.4
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    IFS AssystPlanview ProjectPlaceZoho Projects
    Likelihood to Recommend
    IFS
    I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.
    Incentivized
    Read full review
    Planview
    Planview ProjectPlace is a vibrant platform that manages all activities and schedules different roles based on their urgency, importance, and requests. Further, Planview ProjectPlace outlines the need for proper documentation with the aim of accurate referencing. Tasks are credibly shared, and proper reporting is enhanced to transform firms' work environment. ; Lastly, Planview ProjectPlace brings sustainable email integration for enterprises.
    Incentivized
    Read full review
    Zoho
    My work involves projects of 5-15 people with numerous projects running simultaneously. Prior to Zoho, I did not have a central location from which to view all project statuses at once. Zoho looks to provide this and also looks like it will deliver. I am anxious to see how our organization's use of it develops. At this time, I feel I am likely to recommend Zoho Projects because my organization has made great software decisions in the past so I have a level of trust already that the research has been done that Zoho is the best solution for our line of work.
    Incentivized
    Read full review
    Pros
    IFS
    • IT Asset Management and IT Service Management in one product
    • ITIL framework
    • Highly customisable service catalogue and processes
    • Mature mobility product
    Read full review
    Planview
    • Easy of use. Modules are well define.
    • Navigation: Users can use the tool's search functionality to find what they are looking for easily. The home page is configurable to the users' needs.
    • The knowledge center is a key function to understand the tool capabilities.
    Incentivized
    Read full review
    Zoho
    • We use it to manage our sales orders as there are lots of moving parts which are necessary to get client orders done properly.
    • I use it anytime I have a new idea I want to put into motion. As I can create a list for brainstorming, feedback, specific actions necessary in order to test and or implement the idea.
    • Unrelated to business, it's a great way to plan travel in order to make sure you don't forget those important things like passport, flight arrangement, client meeting confirmation, and meeting prep as far as what specific documents or things do you need to bring with you.
    • And since everyone is on the go and expected to keep up with work, the mobile/tablet app makes it a breeze to keep up, work on, and create new projects.
    Incentivized
    Read full review
    Cons
    IFS
    • Service requests, incident, problem, and change management
    • Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
    • Axios help desk does is not knowledgable and does not follow up on reported incidents
    • Training is incomplete - no real resources available except billable by the hour.
    Incentivized
    Read full review
    Planview
    • Under the time tracking, it would be nice to have a set template that would load each week and not have to click a button to load the previous week's template.
    • Somehow making it more intuitive.
    • Having to add in each service line and each detail that I cover for every service line each week is a bit ridiculous.
    Incentivized
    Read full review
    Zoho
    • There is no ability to add custom fields in the "Bugs" module - for example, if we want to add fields such as Version Number.
    • Reporting is not integrated - its a fairly expensive add-on.
    • There is no easy way to track actual and completed dates for tasks - so historical variance analysis is not easy.
    Read full review
    Likelihood to Renew
    IFS
    At this point, we are stuck with it. We can't afford a change at this point.
    Incentivized
    Read full review
    Planview
    We're committed now & have >50 users on Projectplace. All our projects are now tracked in the tool. We this investment of time & training, the cost of maintaining Projectplace is relatively low for the benefit. So we will renew, even if there are some idiosyncrasies in the tool & there are opportunities for improvement.
    Incentivized
    Read full review
    Zoho
    I've reviewed about 8 other project management solutions and Zoho Projects is the best I've seen without being overly complicated. Zoho Projects keeps getting better! Recent new enhancements makes it even easier to navigate. There are new keyboard shortcuts that cut my time way down. The tools are very easy to use.
    Read full review
    Usability
    IFS
    No answers on this topic
    Planview
    Easy to use platform and provides the user with an amazing experience and straightforward tools that empower and help execute tasks with fast performances that allow quick and easy service delivery. Easy on implementation and get started immediately with enterprise-ready Planview Projectplace and start to connect with teams and departments at once.
    Incentivized
    Read full review
    Zoho
    Zoho Projects is an easy project management tool to use. It provides all the functionality that we required for handling projects. We can easily create personal forms for projects and tasks, allowing us to add and report on our own desire. Apart from this we can create and edit documents in real time which saves our time. This allows us to share text docs, presentations, tables with the whole team and we can work on them together
    Incentivized
    Read full review
    Reliability and Availability
    IFS
    No answers on this topic
    Planview
    No downtime-issues since the implementation. It has been very stable
    Incentivized
    Read full review
    Zoho
    Has not been down to my knowledge.
    Read full review
    Performance
    IFS
    No answers on this topic
    Planview
    No answers on this topic
    Zoho
    Speed meets my expectations.
    Read full review
    Support Rating
    IFS
    No answers on this topic
    Planview
    I haven't needed to get in touch with support because the product is quite well structured and understandable. There were no issues initially when making payments or later for monthly payments. The project manager using the software is quite skilled in the software and has not needed much help. New licenses are easy to acquire, and there is no delay in getting them. I know there are several ways of support available, so that's a plus.
    Incentivized
    Read full review
    Zoho
    Although it might lack intuitiveness, once you get a hang of how Zoho Projects works, you can do a LOT. The impact good project management has on profitability is huge, and it has helped not only improve communication and coordination when working on a project, but more importantly have adequate tracking of time, due dates and potential bottle necks
    Incentivized
    Read full review
    Implementation Rating
    IFS
    No answers on this topic
    Planview
    create an extensive change management process to help folks embrace the change
    Read full review
    Zoho
    No answers on this topic
    Alternatives Considered
    IFS
    Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.
    Read full review
    Planview
    [In my experience] Jira is more refined, better looking, and easier to become familiar with. Also, the massive market share of Jira helps in consultancy as you can switch between clients easily. Projectplace has many powerful tools but so does Jira, and Jira integrates with our suite of software much easier compared to Projectplace.
    Incentivized
    Read full review
    Zoho
    Zoho Projects provides a more limited set of functionality and customization options than other task/bug trackers on the market, but what it lacks in functionality it makes up for in ease of use. It probably has 80-90% of the features of its competitors but takes about a third of the time to get up and running and realizing value.
    Incentivized
    Read full review
    Scalability
    IFS
    No answers on this topic
    Planview
    It is a bit more difficult to fluently use in large scale implementations
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Return on Investment
    IFS
    • Replacement of 3 systems with Axios assyst
    • Integration with other enterprise systems
    Read full review
    Planview
    • [We have the] ability to support remote work through projects that scale across multiple groups
    • We have large-scale quarterly projects, so the ability to save and duplicate project templates are helpful for us to keep track of tasks down to the specific card
    Incentivized
    Read full review
    Zoho
    • We needed a system to organize our growing business, so anything was better than what we had, which was nothing.
    • Recording time spend is a huge reason for using project software. It has made me aware of the tasks that are taking too long and where we are not being profitable as a company.
    • It has kept our team accountable for what needs to get completed and when projects are not in motion or completed timely. It's helpful to know in order to get billing out faster.
    Incentivized
    Read full review
    ScreenShots

    Planview ProjectPlace Screenshots

    Screenshot of Collaborative Workstream: Streamlined interaction between activities, boards and cards. Users can plan and follow up in the Gantt while their teams execute and collaborate for optimum productivity on the Kanban boards.Screenshot of Document Management: This helps to ensure changes to documents are visible in real-time. Version control ensures that team members see the latest document versions with access to document history.Screenshot of Gantt Charts: These support planning and visualizing every step of enterprise work and projects with Projectplace Gantt Charts. Track progress to make sure you'll meet your deadlines and know when things are not happening on time.Screenshot of Kanban Boards: This enables teams to execute and collaborate for optimum productivity, and includes activity notifications, messaging and visualizations of progress of day-to-day tasks.Screenshot of Workload View: A visualization of the workload of members in all workspaces, used to determine whether a team member is overloaded with work, or has room to do more.Screenshot of Workspace Overview: This offers an overview of all work and tasks that have been assigned across all workspaces. Personal tasks can be added that help offer a more complete picture of what's left to do.

    Zoho Projects Screenshots

    Screenshot of Task Automation with Blueprint - Map out your entire workflow with no code as flowcharts. Automate your tasks and notifications and set approval criteria with blueprint.Screenshot of Intuitive Gantt Charts - Say what, say who, say when. And done. Zoho Projects' Gantt chart comes feature loaded with advanced operations such as Critical path and Baseline.Screenshot of Inbuilt Issue Tracker - You can log, organize, track, and fix any problems. Features such as status and workflow, can be customized to suit the exact needs of your project.Screenshot of Drag, Drop and Done - A view of your tasks as cards placed along columns. Helps you identify bottlenecks and reorganize quickly using drag and drop.Screenshot of A quick pulse of all your work - The Portfolio dashboard, is a compact overview of all the work that's been happening across projects with widgets that address the project level timeline, status, ownership, budget health, and clients.Screenshot of Looks that matter - A refreshing UI that supports multiple themes, including an eye-catching dark mode.