Infor CloudSuite Industrial (SyteLine) vs. NetSuite ERP

I have only used Infor CloudSuite Industrial (SyteLine) in my current role so I do not have specific scenarios other than, status/pay rate changes are not date effective so I have to make sure and enter any changes to the employees on the day the change is to occur. It would be better if I could enter changes as I receive them and code those changes to an effective date that can be referenced and pulled for reporting purposes.

Incentivized

Really in this hybrid environment, being up in the cloud and being able to securely access the data and work from anywhere, I think it's a real game changer for my team. So I really like the fact that NetSuite keeps up with security features and allows users to access it from anywhere.

Incentivized

• Allows for customization.
• Scalable installation.
• Upgradeable.

Incentivized

• NetSuite does analytics very well.
• They do reporting very well. I love the ability to have control over how the information flows through my NetSuite, my user roles, and my responsibilities. I can assign certain tasks to certain people, and they do that and then also have the control to approve that and make sure it's done correctly.
• Just being able to drill down into a particular GL account or into a particular line item and see what really makes that up and what's driving our certain costs.

Incentivized

• Forecasting module
• Concierge support is hard to find solutions
• DataViews is tedious to set up and use

Incentivized

• Honestly, right now, my biggest pain point is kind of our own doing, but I would appreciate a little bit more support and help in the area of performance management and kind of understanding how our application is built, what are the best choices for customizing or solving a problem in terms of performance, because our company is rather large, we have a lot of data coming in and out, and that has been an issue for us recently.

Incentivized

Strong technology stack that gives it long term strengths. Syteline is very scaleable, highly extensible and expandable. Work flow processing (ION) is strong and useful for increasing system feedback to user and decreasing repetitive tasks. Automated report generation is powerful. User interface is clean and very accessible. Broad functionality to meet a wide range of demanding environments. This is a solution you can use long term and not outgrow.

NetSuite is able to cover all of our needs, spanning multiple departments and managerial levels. We use it daily for a multitude of functions, including creating promotions, estimating inventory, pulling historical reports, forecasting sales, and more. Overall, we're very satisfied with NetSuite as an ERP solution and recommend it to medium to large businesses.

Incentivized

It's an easy enough software to use and it allows for light to heavy customization for the products you are trying to get out of it. We are a heavy user of it, but it would work just as well in a simpler implementation where it would be easy to maintain.

Incentivized

I have given this rating due to below use cases: - Order Management - Advanced Revenue Management - Invoicing - Automated Billing - Inbound and Outbound Integrations with applications such as Salesforce, Zip, Stripe, Mavenlink, Avalara, Floquast - Project management and billing - Training -Customer Support - Knowledge Article Support

Incentivized

It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime

Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.

Incentivized

Concierge is difficult to use but if you email support they are quick to respond.

Incentivized

The account rep changes quite often, which requires restarting. Suite Answers is a very good tool but can be hard to use for somebody who is not fully confident with Netsuite. Asking questions that are not already answered in Suite Answers can be rough. Training is readily available, but most of the time stays on the surface and doesn't answer medium to more advanced questions.

Incentivized

I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot

Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.

I felt NetSuite Professional Services did an excellent job of guiding us in the implementation. I also felt our internal teams were a little resistant to the change and engagement of new software. Had we performed better engaging and buying into the new software, I would be able to rate the implementation better. Therefore, the lower number should not be viewed as a deficiency with the software or the professional services teams, but as an reminder of how important complete buy-in from the local users is.

Incentivized

Infor CloudSuite Industrial (SyteLine) is equivalent to ADP, as the system is old style with poor navigation to where you need to go. But just like ADP is effective at the data management they have to handle. Paylocity is more user friendly and easy navigation but has quirks and runs into coding issues alot.

Incentivized

Well, the reason why I'm with NetSuite is because obviously it beats out those other options quite considerably. It gave us the whole ecosystem that gave us everything we needed. I didn't need a dedicated administrator whose full-time job is to deal with it like our current system would need to really be useful. I can find people or train people how to use it right away. So for us, that really beats it out compared to the Sage and QuickBooks where we were looking at it from a perspective of, yeah, we can find people who are experts in those fields. They don't scale up to the size that we need as we're going to really quickly go from R&D company into doing tens of millions of dollars a year in revenue and activities. So that's where it beats us out over say Sage or QuickBooks is it's got that complete scalability. We can go to multiple subsidiaries, foreign currency, not a problem. It's got that full functionality.

Incentivized

We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.

• Data capture.
• Reporting
• Modernize business software.

Incentivized

• Positive impact, again, it's our source of truth, so we are able to not have questions about how much money we have in the bank or do we have enough material to build this job. Being able to know those things immediately is super valuable.
• I mean it's the grease that skids the wheels that gets us to accomplish the things that we do in our business.

Incentivized