InMotion Hosting presents itself as a web hosting company that boasts the latest enterprise building tools, technology, and professional expertise to speed business growth. They state their 24/7/365 U.S.-based customer service experts respond to call, chat, or email anytime. Offering what they describe as a fast and easy website hosting and technology solutions with all the essential features a small business or a brand new website needs to be at its best, InMotion states their…
$2.49
per month
Network Solutions
Score 1.3 out of 10
N/A
Network Solutions is a website domain name registration service.
For freelancers and small marketing companies, Inmotion Hosting is a terrific re-seller option. They provide hosting at a killer rate, and this allows me to earn a good extra income for clients where I host their websites. With the support, I'm able to resolve issues beyond my capability. For individual users, Inmotion Hosting is also a terrific option, and they also provide WordPress specific hosting for better performance.
My experience with using Network Solutions hasn't been great. At best, it has almost feature parity with its competitors at a higher price. But when you tack on all the minor annoyances of being given interstitial ads for their other products or discount offers when logging in or performing a transfer, the all too common bugs where a feature doesn't work, and in my experience support takes at least a half-hour to understand your problem before even attempting to fail at a resolution. It just isn't worth it in my opinion. Go with a service with better support, features, security, and lower price.
The backend for managing your domain is very easy to work thru once you learn where everything is and what it is for if you want to do it yourself. The company has toll free phone support 24/7 that can also make changes for you if you are away from your desktop or have an emergency situation where you can't make the change yourself. This is peace of mind knowing that there is help out there should you need it. You don't have to learn the backend if you want to have the Network Solutions customer support team help you. They are secure and won't make changes for anyone who calls, they authenticate you for your protection every time
Their team was always responsive, helpful and eager to support us whenever we needed their help. Additionally, they followed up each time they supported us to see if the applied fixes to our problems satisfactorily resolved our issues. In all, their support was top notch.
For the most part I've had excellent interactions with the customer support team I've dealt with at Network Solutions. When I've needed help with something like Wordpress, it hasn't always worked out so well but you can pay their techs for 1 on 1 help with these offerings, you just won't have the support for free. I've often been talked to on upsells for services that I particularly didn't need and found the offers to be annoying when the agents kept pushing me on an upsell instead of addressing my issue. It's hit or miss on that, perhaps it depends on the department you speak with.
Based on my experience to date, I would rate Network Solutions easily at the bottom of the list. I have not previously and would not select Network Solutions, but have worked with it as related to sites and clients previously set up there.
