Intermedia Unite vs. Zoom Phone

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Intermedia Unite
Score 8.5 out of 10
N/A
Intermedia Unite is a unified communications option and collaboration platform for SMBs, providing a PBX phone system, vide and web conferencing with screen sharing, chat, and file management and sharing.
$15.99
per month per user
Zoom Phone
Score 8.8 out of 10
N/A
Built on Zoom's platform, Zoom's full-featured cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN).N/A
Pricing
Intermedia UniteZoom Phone
Editions & Modules
Unite For Teams
$15.99
per month per user
Unite With Teams
$22.99
per month per user
Unite Pro
$27.99
per month per user
Unite Enterprise
$32.99
per month per user
No answers on this topic
Offerings
Pricing Offerings
Intermedia UniteZoom Phone
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsIntermedia Unite helps employees to be more productive and collaborative, increasing efficiency and decreasing the costs of expensive on-premises systems.
More Pricing Information
Features
Intermedia UniteZoom Phone
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Intermedia Unite
-
Ratings
Zoom Phone
9.3
16 Ratings
13% above category average
Hosted PBX00 Ratings9.98 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings9.59 Ratings
User templates00 Ratings9.010 Ratings
Call reports00 Ratings9.013 Ratings
Directory of employee names00 Ratings9.214 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Intermedia Unite
-
Ratings
Zoom Phone
9.4
17 Ratings
11% above category average
Answering rules00 Ratings10.014 Ratings
Call recording00 Ratings9.716 Ratings
Call park00 Ratings9.911 Ratings
Call screening00 Ratings9.613 Ratings
Message alerts00 Ratings9.713 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Intermedia Unite
-
Ratings
Zoom Phone
9.6
14 Ratings
15% above category average
Video conferencing00 Ratings9.514 Ratings
Audio conferencing00 Ratings9.514 Ratings
Video screen sharing00 Ratings9.814 Ratings
Instant messaging00 Ratings9.511 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Intermedia Unite
-
Ratings
Zoom Phone
10.0
16 Ratings
18% above category average
Mobile app for iOS00 Ratings10.015 Ratings
Mobile app for Android00 Ratings10.011 Ratings
Best Alternatives
Intermedia UniteZoom Phone
Small Businesses
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 8.9 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Medium-sized Companies
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 8.9 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.7 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Intermedia UniteZoom Phone
Likelihood to Recommend
8.0
(1 ratings)
9.4
(18 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
9.0
(1 ratings)
8.0
(1 ratings)
Support Rating
9.0
(1 ratings)
6.6
(4 ratings)
User Testimonials
Intermedia UniteZoom Phone
Likelihood to Recommend
Intermedia
If you have seasonal workers, need to quickly scale, or cut contracts, [Intermedia] Unite is awesome. Highly recommend for companies that need an at home workspace.
Read full review
Zoom
Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book. Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.
Read full review
Pros
Intermedia
  • No contracts
  • Scale up or down very quickly
  • Easy to deploy - no hardware required.
Read full review
Zoom
  • Transcribes voicemails. Great for those verbose folks that leave long voicemails.
  • Loud and clear volume quality! Great in a busy office with lots of people talking.
  • Easy to keep track of who has called me. Has Caller ID which is helpful.
Read full review
Cons
Intermedia
  • The price is on the higher end
  • Normal issues for VoIP - if users have low bandwidth, high jitter or latency
Read full review
Zoom
  • Voicemail handling for queues and groups can't have their own shared voicemail box.
  • They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
  • Does not yet support texting.
  • I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.
  • You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less.
  • The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks.
  • When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used.
  • I'd love to be able to ask them questions to gather info for reps answering phones when appropriate.
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Likelihood to Renew
Intermedia
No answers on this topic
Zoom
Integrated into our network. System wide access. Staff are comfortable with the product
Read full review
Usability
Intermedia
The web interface takes a little getting used to, but once you are familiar, it is very easy to use and administrate. The end user has a very easy to use app.
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Zoom
Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
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Support Rating
Intermedia
Intermedia [Unite] support is top notch. Their response time is great and don't have a lot of issues.
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Zoom
Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.
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Alternatives Considered
Intermedia
[Intermedia] Unite has no contracts and offers great service. Other companies require contracts, and for highly scalable businesses, this isn't optimal.
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Zoom
The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
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Return on Investment
Intermedia
  • During offseason, we scaled back to 150 phones and during peak, we scaled up to 400 phones. No contracts, no fees, just month to month billing. Awesome
  • Support and ease of deployment has been a huge ROI for [Intermedia] Unite.
Read full review
Zoom
  • We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
  • The voicemail transcription feature helps with sharing messages to different departments.
  • Overall, we're able to answer more calls and have fewer callers being sent to voicemail.
Read full review
ScreenShots

Intermedia Unite Screenshots

Screenshot of The Intermedia Unite Mobile App makes it easier than ever to stay connected and be reachable, wherever you go.Screenshot of The Intermedia Unite Desktop App brings together all your essential collaboration tools together, making teamwork easier than ever.Screenshot of Unite Envision Call Analytics -Actionable insights to help the right people make the right decisions at the right timeScreenshot of AnyMeeting Video Conferencing - Unite includes a built-in video conferencing  platform that allows you to maintain productivity with HD audio and video, screen sharing, and artificial intelligence capabilities on both mobile and desktop devices.

Zoom Phone Screenshots

Screenshot of