Likelihood to Recommend It is best suited for an MSP but it is also best not suited for an MSP. It is well suited for folks with a minimal knowledge of a client and are attempting to learn what they can. Perhaps just bumbling about and can find the same thing consistently. At my particular work, we pay somebody full time to manage the system. I feel this is unnecessary.
Read full review ProjectPlace has formats that ensure every project is handled in a friendly manner and that results attained are optimal. Besides, ProjectPlace has an excellent time locating system, where every action is well planned and resources channeled to meet the needs. Further, ProjectPlace has the conventional way of demand planning by learning the market.
Read full review Pros The UI has been set up perfectly, there is a sub-menu for every possible bit of information you wish to store. There are a number of excellent features such as the autohiding passwords and quick searching from anywhere on the page. The recent addition of the IT Glue is also an excellent feature, it features online self-guided courses to become a certified IT Glue user. You can create and group custom documents together. IT Glue can be integrated with a number of platforms such as Autotask. IT Glue also integrates well with N-Central to automatically populate the configurations tab with all the relevant Workstation, Printer, and Server information making client on-boarding a breeze. Read full review As a cloud based solution, Projectplace is one of the few true multiple location, multi person project management tools available for large teams. The reliability for large projects (with teams of anywhere between 50-200+ people) was a huge selling point for this and I witnessed this first hand. The Windows and Mac applications for Projectplace are well designed and work impressively well for a project management tool. I found most of the teams had either application installed on their machine and did not have any complaints about it. Features like AI and project management viewing styles like Kanban, Ganntt and others make the experience customizable for each user and made them adapt it to their preferred project management style. Read full review Cons Like many other MSPs we had the majority of our SOPs and KBs in Word docs. The best case scenario would be to simply drop those files directly into ITG without having to import them into the ITG documentation format. The import function is so broken as to not be an option because it completely ruins formatting and tends to drop images. Thus we have to manually copy/paste text and individually upload each image. They marketed the product as having true branding but that is stretching the truth. SSL is not an option so client-facing documents will give security errors in browsers. ITG does not appear to be concerned about this even though security is a major concern for all MSPs. Read full review Under the time tracking, it would be nice to have a set template that would load each week and not have to click a button to load the previous week's template. Somehow making it more intuitive. Having to add in each service line and each detail that I cover for every service line each week is a bit ridiculous. Read full review Likelihood to Renew We're committed now & have >50 users on Projectplace. All our projects are now tracked in the tool. We this investment of time & training, the cost of maintaining Projectplace is relatively low for the benefit. So we will renew, even if there are some idiosyncrasies in the tool & there are opportunities for improvement.
Read full review Usability Easy to train and use. Everything is in the same place. Multi factor authentication and access from anywhere make secure and convenient. Can do my job with out it. It also has a free read and paid write option for the client. We up sell this option making it a money maker as well.
Read full review Planview ProjectPlace is consistent in delivering the promised performance, which is a functional part that brings clarity. Further, Planview ProjectPlace increases the value of every transaction, where recording and documentation are well enhanced to bring a concrete way of business coordination. Finally, Planview ProjectPlace has an orderly way of bringing substantial communications.
Read full review Reliability and Availability No downtime-issues since the implementation. It has been very stable
Read full review Performance Other than a few access outages, ITGlue is always up and available to us. Their ability to export Playbook, that contain our customers data, and securely send those over to them is amazing and are produced pretty fast. We have IT Glue linked with several other services and software and we have not found that it slows anything down.
Read full review Support Rating No problems with support when needed it. Their answers on how to handle DR/BC situations when ITG is down are not stellar. They don't seem to get the business risks of their suggestions to just give the xls backup to engineers (aka give all passwords of ALL clients to engineers in an unencrypted flat-file where it is easy to copy, print, etc.)
Read full review Planview ProjectPlace is quite complex, but it demands better engagement with various stakeholders to initiate a useful work environment. There are credible ways of establishing more live engagement, from direct chats and audio engagements. More so, Planview ProjectPlace is more formal, and this limits some users from outlining their demands or desires in matters of program performance.
Read full review Implementation Rating create an extensive change management process to help folks embrace the change
Read full review Alternatives Considered We chose IT Glue particularly because it's tailored to IT documentation. As a managed IT service provider, it's perfectly in line with what we were looking for. The flexibility and tagging in particular were the kind of features we were looking for.
Confluence is very good, and can be used for a number of things, not just IT documentation, but IT Glue shines for that.
Read full review It offers a simpler alternative that's easier to manage by the less tech-savvy people. I also think that Planview Projectplace has managed to keep the product updated compared to other project management tools.
Miro is perhaps the one that comes to mind, but while evaluating, we saw fewer issues with Planview Projectplace. Overall, the decision came down to the project manager, that had previous experience and recommended the product. For me, using a product from a smaller company is better because I know that there will be a focus on improving it, unlike, for example, Microsoft products that can be discontinued at any moment.
Read full review Scalability It is a bit more difficult to fluently use in large scale implementations
Read full review Return on Investment We regret the purchase and have received little, if any, ROI. [In my expereience], the main feature we hoped to get ROI from (MyGlue) was so terrible we were embarrassed to roll it out to our clients. Because [I feel] it is slow and clunky, staff find quicker ways to access needed data so this is not used as much as we would have liked. Read full review [We have the] ability to support remote work through projects that scale across multiple groups We have large-scale quarterly projects, so the ability to save and duplicate project templates are helpful for us to keep track of tasks down to the specific card Read full review ScreenShots Planview ProjectPlace Screenshots