What users are saying about
63 Ratings
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437 Ratings
63 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Planview Projectplace

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437 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

IT Glue

It is best suited for an MSP but it is also best not suited for an MSP.It is well suited for folks with a minimal knowledge of a client and are attempting to learn what they can. Perhaps just bumbling about and can find the same thing consistently.At my particular work, we pay somebody full time to manage the system. I feel this is unnecessary.
Anonymous | TrustRadius Reviewer

Planview Projectplace

It works well for a supervisor to keep an eye on their underlings. I think this is a great idea and a nice app for keeping projects in one place and able to create plans, get projects organized, set goals and so much more. I love that it is all in one place and can be worked on by the whole team. It is very convenient. I am able to organize my projects and complete them before a deadline.
Heath Achatz | TrustRadius Reviewer

Feature Rating Comparison

Project Management

IT Glue
Planview Projectplace
8.5
Task Management
IT Glue
Planview Projectplace
8.7
Resource Management
IT Glue
Planview Projectplace
8.6
Gantt Charts
IT Glue
Planview Projectplace
8.7
Scheduling
IT Glue
Planview Projectplace
8.5
Team Collaboration
IT Glue
Planview Projectplace
8.9
Support for Agile Methodology
IT Glue
Planview Projectplace
8.4
Support for Waterfall Methodology
IT Glue
Planview Projectplace
8.2
Document Management
IT Glue
Planview Projectplace
8.3
Email integration
IT Glue
Planview Projectplace
8.2
Mobile Access
IT Glue
Planview Projectplace
8.2
Timesheet Tracking
IT Glue
Planview Projectplace
8.5

Pros

IT Glue

  • The UI has been set up perfectly, there is a sub-menu for every possible bit of information you wish to store.
  • There are a number of excellent features such as the autohiding passwords and quick searching from anywhere on the page.
  • The recent addition of the IT Glue is also an excellent feature, it features online self-guided courses to become a certified IT Glue user.
  • You can create and group custom documents together.
  • IT Glue can be integrated with a number of platforms such as Autotask.
  • IT Glue also integrates well with N-Central to automatically populate the configurations tab with all the relevant Workstation, Printer, and Server information making client on-boarding a breeze.
Shaun Joubert | TrustRadius Reviewer

Planview Projectplace

  • Easily document sharing within group of peoples.
  • 30 day trial version for evaluate our use.
  • Charts helps me to understand my work and increase my productivity in works.
  • The provider provides effective customer support for all users that are adequately trapped wherever they access the platform.
Preet Chovatiya | TrustRadius Reviewer

Cons

IT Glue

  • Like many other MSPs we had the majority of our SOPs and KBs in Word docs. The best case scenario would be to simply drop those files directly into ITG without having to import them into the ITG documentation format. The import function is so broken as to not be an option because it completely ruins formatting and tends to drop images. Thus we have to manually copy/paste text and individually upload each image.
  • They marketed the product as having true branding but that is stretching the truth. SSL is not an option so client-facing documents will give security errors in browsers. ITG does not appear to be concerned about this even though security is a major concern for all MSPs.
Jennifer Henney | TrustRadius Reviewer

Planview Projectplace

  • It is quite pricey for smaller organizations when you compare the annual cost, there are many other solutions that can get the job done for less. In this regard, it is viewed more as an enterprise solution than a solution for any business of any size.
  • While it is a good project management tool, it can be overwhelming to use if you have a lot of tasks and project info to sort through since it is not as intuitive as other project management tools. You may need to have a dedicated person to keeping bigger projects organized.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

IT Glue

No score
No answers yet
No answers on this topic

Planview Projectplace

Planview Projectplace 5.9
Based on 7 answers
We're committed now & have >50 users on Projectplace. All our projects are now tracked in the tool. We this investment of time & training, the cost of maintaining Projectplace is relatively low for the benefit. So we will renew, even if there are some idiosyncrasies in the tool & there are opportunities for improvement.
Anonymous | TrustRadius Reviewer

Usability

IT Glue

IT Glue 9.0
Based on 7 answers
Easy to train and use. Everything is in the same place. Multi factor authentication and access from anywhere make secure and convenient. Can do my job with out it. It also has a free read and paid write option for the client. We up sell this option making it a money maker as well.
Glen Nash | TrustRadius Reviewer

Planview Projectplace

Planview Projectplace 8.6
Based on 71 answers
Overall usability of Planview Projectplace has to be rated as top notch. All functionalities are well thought through and easy to understand. In our case, it was hardly ever that a newcomer had any problems with navigating through various areas of the platform. Additionally, it seems that existing features are continuously being improved.
Anonymous | TrustRadius Reviewer

Reliability and Availability

IT Glue

No score
No answers yet
No answers on this topic

Planview Projectplace

Planview Projectplace 9.1
Based on 2 answers
No downtime-issues since the implementation. It has been very stable
Wouter Teerlinck | TrustRadius Reviewer

Performance

IT Glue

IT Glue 8.9
Based on 6 answers
Other than a few access outages, ITGlue is always up and available to us. Their ability to export Playbook, that contain our customers data, and securely send those over to them is amazing and are produced pretty fast. We have IT Glue linked with several other services and software and we have not found that it slows anything down.
Dale Bradford | TrustRadius Reviewer

Planview Projectplace

Planview Projectplace 8.2
Based on 2 answers
No answer on this topic is available.

Support Rating

IT Glue

IT Glue 7.9
Based on 9 answers
No problems with support when needed it. Their answers on how to handle DR/BC situations when ITG is down are not stellar. They don't seem to get the business risks of their suggestions to just give the xls backup to engineers (aka give all passwords of ALL clients to engineers in an unencrypted flat-file where it is easy to copy, print, etc.)
Anonymous | TrustRadius Reviewer

Planview Projectplace

Planview Projectplace 8.7
Based on 68 answers
I do not think Planview Projectplace is as polished and refined as other project management tools, nor is it as simple and easy to use as other free tools. Integration with the tools we required was difficult to impossible with our staff and toolset. The overall design seemed dated, and we preferred the look and feel of Jira.
Alexander Cooper | TrustRadius Reviewer

Alternatives Considered

IT Glue

We chose IT Glue particularly because it's tailored to IT documentation. As a managed IT service provider, it's perfectly in line with what we were looking for. The flexibility and tagging in particular were the kind of features we were looking for. Confluence is very good, and can be used for a number of things, not just IT documentation, but IT Glue shines for that.
Ian Hansen | TrustRadius Reviewer

Planview Projectplace

Planview Projectplace gives Jira a very tough competition in terms of its very powerful Kanban feature set. Its tracking individual tasks and workload in one single view is also one up on Jira.
Anonymous | TrustRadius Reviewer

Scalability

IT Glue

No score
No answers yet
No answers on this topic

Planview Projectplace

Planview Projectplace 5.5
Based on 1 answer
It is a bit more difficult to fluently use in large scale implementations
Wouter Teerlinck | TrustRadius Reviewer

Return on Investment

IT Glue

  • We regret the purchase and have received little, if any, ROI.
  • [In my expereience], the main feature we hoped to get ROI from (MyGlue) was so terrible we were embarrassed to roll it out to our clients.
  • Because [I feel] it is slow and clunky, staff find quicker ways to access needed data so this is not used as much as we would have liked.
Joel LaRusic | TrustRadius Reviewer

Planview Projectplace

  • [We have the] ability to support remote work through projects that scale across multiple groups
  • We have large-scale quarterly projects, so the ability to save and duplicate project templates are helpful for us to keep track of tasks down to the specific card
Anonymous | TrustRadius Reviewer

Screenshots

Planview Projectplace

Pricing Details

IT Glue

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$495.00

IT Glue Editions & Modules

Edition
Basic$19.001
Select$29.001
Enterprise$39.001
  1. per user
Additional Pricing Details

Planview Projectplace

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Planview Projectplace Editions & Modules

Edition
Projectplace Enterprise$29.001
  1. per seat
Additional Pricing Details

Rating Summary

Likelihood to Recommend

IT Glue
6.6
Planview Projectplace
8.4

Likelihood to Renew

IT Glue
Planview Projectplace
5.9

Usability

IT Glue
9.0
Planview Projectplace
8.6

Reliability and Availability

IT Glue
Planview Projectplace
9.1

Performance

IT Glue
8.9
Planview Projectplace
8.2

Support Rating

IT Glue
7.9
Planview Projectplace
8.7

Scalability

IT Glue
Planview Projectplace
5.5

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