What users are saying about
37 Ratings
37 Ratings
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Score 9.1 out of 100
286 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

IT Glue

IT Glue is well suited to any size managed service provider that requires a secure central knowledge base. IT Glue also integrates well with N-Central to automatically populate the configurations tab with all the relevant Workstation, Printer, and Server information making client on-boarding a breeze.
Shaun Joubert | TrustRadius Reviewer

Planview Projectplace

Very good for easy project management without too many details and administration work. In comparison to e.g. JIRA, it's much less complicated which can be a big advantage for e.g. a design team like mine but of course, it can also be a disadvantage for complex IT projects. This is why we're using both in our company.
Fabian Kuhn | TrustRadius Reviewer

Feature Rating Comparison

Project Management

IT Glue
Planview Projectplace
7.3
Task Management
IT Glue
Planview Projectplace
6.5
Resource Management
IT Glue
Planview Projectplace
6.9
Gantt Charts
IT Glue
Planview Projectplace
8.4
Scheduling
IT Glue
Planview Projectplace
8.4
Team Collaboration
IT Glue
Planview Projectplace
7.3
Support for Agile Methodology
IT Glue
Planview Projectplace
6.2
Support for Waterfall Methodology
IT Glue
Planview Projectplace
7.0
Document Management
IT Glue
Planview Projectplace
7.6
Email integration
IT Glue
Planview Projectplace
8.0
Mobile Access
IT Glue
Planview Projectplace
7.3
Timesheet Tracking
IT Glue
Planview Projectplace
7.0

Pros

IT Glue

  • Linking related items together to form a big picture view of a network and all of its moving pieces.
  • Integration with our PSA and RMM to provide alerts by creating tickets for things that are expiring like domains, certificates, warranties, and documentation.
  • The ability to track our users' engagement with the tool to encourage a culture of documentation and standardization.
Jennifer Henney | TrustRadius Reviewer

Planview Projectplace

  • It allows larger objectives to be split up into smaller tasks which can be assigned to individual team members. This helps in getting one big task done in a more streamlined way.
  • I really like the task scheduling option which sends you an email each morning outlining the tasks you have to do that day.
  • The schedule overview is also very helpful. This shows the main tasks you have to do from a more bird's eye view to see which overlap. Helps with resource planning.
Dale Simpson | TrustRadius Reviewer

Cons

IT Glue

  • So far we have enjoyed the functionality of ITG with one exception:
  • The search feature is severely lacking. We have thousands of articles in this knowledge base but the search window is about 1" wide and only shows the first few words of each article. Within our system, those first few words are often the same "SYSTEMS: How-To...". If we are searching for a system, we will have no alternative but to manually try to find this document by browsing through folders within ITG.
  • Unfortunately ITG has not responded to a flurry of enhancement requests around this feature, that go back quite a while.
  • The functionality that would make this a killer app for us would be a dedicated search page that displayed results like a Google search page.
  • Ability to export all client documentation if the client moves to another provider.
Wil Buchanan | TrustRadius Reviewer

Planview Projectplace

  • Reporting and Dashboarding - Initial presentation of the solution had us believing reporting / dashboarding was all set up ready to go when in fact it needs to be set up by the user.
  • Training documentation mainly all video and online - helpful but challenging for users that prefer manual type instruction
Cathy Lumsden SCMP | TrustRadius Reviewer

Likelihood to Renew

IT Glue

No score
No answers yet
No answers on this topic

Planview Projectplace

Planview Projectplace 3.1
Based on 5 answers
I have loved using Projectplace the last few years, however with recent budget issues, we likely need to cut costs in this area, and Projectplace is on the higher price point for project management platforms. There are also a lot of features in Projectplace that our team doesn't utilize/doesn't apply to our workflow needs.
Brittany Alloway | TrustRadius Reviewer

Usability

IT Glue

IT Glue 8.8
Based on 6 answers
Easy to train and use. Everything is in the same place. Multi factor authentication and access from anywhere make secure and convenient. Can do my job with out it. It also has a free read and paid write option for the client. We up sell this option making it a money maker as well.
Glen Nash | TrustRadius Reviewer

Planview Projectplace

No score
No answers yet
No answers on this topic

Reliability and Availability

IT Glue

No score
No answers yet
No answers on this topic

Planview Projectplace

Planview Projectplace 9.1
Based on 1 answer
No downtime-issues since the implementation. It has been very stable
Wouter Teerlinck | TrustRadius Reviewer

Performance

IT Glue

IT Glue 9.0
Based on 6 answers
Other than a few access outages, ITGlue is always up and available to us. Their ability to export Playbook, that contain our customers data, and securely send those over to them is amazing and are produced pretty fast. We have IT Glue linked with several other services and software and we have not found that it slows anything down.
Dale Bradford | TrustRadius Reviewer

Planview Projectplace

Planview Projectplace 8.2
Based on 1 answer
No answer on this topic is available.

Support Rating

IT Glue

IT Glue 8.0
Based on 6 answers
I do not have a lot of experience working with support. When we initially set up IT Glue, we had several training calls and that entire experience was great. We were able to learn a lot and get some guidance if we had questions during the first few months. After that, we have not had much need to contact support - so I guess that is an even better thing.
Anonymous | TrustRadius Reviewer

Planview Projectplace

No score
No answers yet
No answers on this topic

Alternatives Considered

IT Glue

We chose IT Glue particularly because it's tailored to IT documentation. As a managed IT service provider, it's perfectly in line with what we were looking for. The flexibility and tagging in particular were the kind of features we were looking for. Confluence is very good, and can be used for a number of things, not just IT documentation, but IT Glue shines for that.
Ian Hansen | TrustRadius Reviewer

Planview Projectplace

I prefer the way ProjectPlace is layed out and it is way easier to navigate than Clarizen. However, Clarizen does allow you to add fields to a project (i.e. configure it for your use case) while there is very little configurability in Project Place. Additional reporting out of ProjectPlace would be a plus too.
Katherine (Zaleski) Olsen | TrustRadius Reviewer

Scalability

IT Glue

No score
No answers yet
No answers on this topic

Planview Projectplace

Planview Projectplace 5.5
Based on 1 answer
It is a bit more difficult to fluently use in large scale implementations
Wouter Teerlinck | TrustRadius Reviewer

Return on Investment

IT Glue

  • This has made us more productive as far as finding reliable data to manage our customers.
  • Its ease of use has allowed us to make passwords and configuration more secure.
  • The ability to gain access to data from anywhere has saved time and removed the need to constantly remote in to the office for information.
Anonymous | TrustRadius Reviewer

Planview Projectplace

  • Projectplace allows us to avoid a large number of those daily opportunities for confusion and/or loss of time related to emailing new file versions, having to integrate changes in multiple documents, or dealing with file management and data backups.
  • We can carry out conference calls and online meetings with a range of functionality beyond simple screen sharing in order to improve the effectiveness of our communication and time spent during meetings.
Ross Peel | TrustRadius Reviewer

Screenshots

Planview Projectplace

Pricing Details

IT Glue

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$495

IT Glue Editions & Modules

Edition
Basic$191
Select$291
Enterprise$391
  1. per user
Additional Pricing Details

Planview Projectplace

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Planview Projectplace Editions & Modules

Edition
Projectplace Enterprise$291
  1. per seat
Additional Pricing Details

Rating Summary

Likelihood to Recommend

IT Glue
9.2
Planview Projectplace
8.1

Likelihood to Renew

IT Glue
Planview Projectplace
3.1

Usability

IT Glue
8.8
Planview Projectplace

Reliability and Availability

IT Glue
Planview Projectplace
9.1

Performance

IT Glue
9.0
Planview Projectplace
8.2

Support Rating

IT Glue
8.0
Planview Projectplace

Scalability

IT Glue
Planview Projectplace
5.5

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