JAMS vs. PagerDuty

It's currently one of the best of the lower entry cost options out there, as it currently is a set license cost, not based on the number of jobs executed. In the hands of a good script writer and users with workflow experience, it's a powerful tool to accomplish just about any process that you have a need to complete.

Incentivized

It's the most effective when you need to alert someone specifically or a team. It sends notifications everywhere, like email, phone, and SMS, ensuring critical issues are never missed. The feature, like the event orchestrator, allows us to set logic-based rules that automatically suppress non-emergency alerts.

Incentivized

• The Activity Monitor clearly shows the Running Jobs, and Jobs that are to run soon. Successful Jobs can be viewed as well. The Refresh of this monitor is completely customizable to your liking.
• Job Definitions are very well organized by use of Folders. This simplifies the structure of how to best Implement JAMS Jobs, including the ability to provide specific properties on each folder - whereby Jobs will inherit these properties.
• Connectivity to servers is well thought out by having Shortcuts to include Credentials and Connection Store for server information.
• JAMS Jobs can be controlled via System Resources. This is very powerful and is a very useful configuration found in JAMS.

• Alerting notifications is its best attribute; it will continue to make contact until the alert is acknowledged by a user.
• The calendar view provides valuable information regarding who is on call by the team and their full contact information.
• The application also lets you initiate a tech bridge meeting instantly and notifies all on-call users.

Incentivized

• Would love to see JAMS become a SaaS type of product instead of needing to be hosted by ourselves
• having lots of jobs in the monitor area can lead to performance issues when running the client locally
• dashboard and reporting tools could be more user friendly and provide more functionality to help monitoring teams spot recurring issues easily

Incentivized

• When I open PagerDuty the page does look a little cluttered or busy.
• It would be nice to go to the page with clear and straightforward instructions on what I must address.
• Ability to change the color background.
• Add a timer and alarms for tasks that need completed.

Incentivized

JAMS is a critical resource free up people to do other things and ensuring that processes and tasks are run consistently. We are also confident that procedures are run consistently and on time or as soon as the necessary data is available. With automated job failure notification, we are not required to check that jobs are running correctly.

Incentivized

They have been rock solid for us thus far and are not very expensive and to be honest no time to evaluate other software at this point.

Incentivized

JAMS is very user friendly; you hardly need to do coding. The only thing that I would say a challenge is setting it up, but that's because you barely know the product yet and, in every processing, setting up is the difficult part. But once you've set it up and you are going to use it, you will really feel that it is worth to invest in this kind of software solution, it really does it job very well.

Incentivized

The UI is more complex than I would like. Part of the challenge is that most users use PagerDuty infrequently; I don't remember how I changed a policy last time. Another part of the challenge is that some users expect alerting to be a trivial feature, and are reluctant to invest any time in reading the documentation.

Incentivized

We didnt really encounter any downtime, no issues encountered during 2 years of use of JAMs also our client barely raise an issue with JAMS, mostly the issues is on the batch jobs that jams executes. So I would gave it a perfect 10, very reliable hardly encounters any error and bug

Incentivized

JAMS performance is very great, there are no issues raised with the performance, it just like nothing happens on the job after integration it gives you this monitoring capability, no reports and bugs raised on the performance, we didnt do integration with other software only database and with use of JAMS agent to different servers

Incentivized

I've never had to wait more than a day for a response to any email queries submitted. We had a very positive experience using support hours during out migration process from v6 to v7. We've also recently had a weeklong group training course where all attendees were positive about the learning outcomes, a shoutout to Jose who did both the migration and the weeklong course!

Incentivized

PagerDuty is reliable and easy to set up. It gives an effective way to notify the team about critical incidents which results in a faster turnaround time on issues. users can customize their alerts rules based on their preferences. Overall it's effective and easy to use which adds great business value.

Incentivized

People that were involved in the POC found the training a lot easier to follow. I think most people would have preferred to just get the training material and run through themselves.

Incentivized

I Was not part of the original Implementation, and the persons did that are no longer with the Organization. But I was part of the recent Upgrade process a year ago and I am the JAMS admin and was very pleased

Incentivized

When I setup notifications to PD thru the Python API I was impressed with the ease with which I could set up the software/service.

Incentivized

JAMS is WAY more advanced, it isn't a fair comparison. The history is easy to get through. It is easy to get alerts of complete to failed and with a log. Adding jobs is extremely easy that even my teammates who do not manange the software are able to set them up. With the new web component we are very excited for the future of JAMS advancements.

Incentivized

I have not use the 2 technologies for as long as I have used PagerDuty but in my opinion PagerDuty makes things a lot easier. The other tools got the job done and got alerts out but PagerDuty just seemed to make the setup for on-call alert schedules and integrations easier than the others. This isn't to say the others are difficult, just that PagerDuty was slightly better. I also have noticed that more tools have options to integrate to PagerDuty over the other tools.

Incentivized

i didnt have any involvement in the sales process, however we purchased the product so it had to be decent.

The product is quite flexible. There are a number of features and functions that we use on a daily basis, and there are many features that are available that we have not yet needed or explored (like setting up jobs with the ability to do FTP or Sftp file transfers).

Incentivized

i didnt have any involvement in the sales process, however we purchased the product so it had to be decent.

• Using JAMS when working from home (initially COVID, and now permanent) gives me tremendous visibility into the running operations of our business without any loss in productivity for not being in the office.
• With JAMS I can more tightly schedule evening batch jobs by running one job after the successful completion of predecessor, as opposed to the CRON like guessing at safe start times.
• Central control on a monitored server in a datacenter for all job scheduling tasks has given us 99.9% uptime reliability, instead of herding cats on multiple machines.

• Allow our service to be available 24/7 with minimal downtime, improving customer experience
• Monitor incidents and allow us to customize/schedule alert notifications, making engineers' jobs easier and preventing turnover
• Prevent SEVs that could deteriorate, bring down our service, and cost us millions of dollars from loss in bookings

Incentivized