Jira Software vs. Puppet Enterprise

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Jira Software
Score 8.0 out of 10
N/A
Jira Software is a project management tool from Atlassian, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.
$81.85
per month 10 users
Puppet Enterprise
Score 8.6 out of 10
N/A
Puppet Enteprise is an IT automation and configuration management solution that enables users to manage and automate infrastructure and complex workflows. The vendor states Puppet Enterprise combines both model‑based and task-based capabilities in a way that enables organizations to scale their multi-cloud infrastructure as their automation footprint grows, with more flexibility from both agent-based and agentless capabilities.N/A
Pricing
Jira SoftwarePuppet Enterprise
Editions & Modules
Standard
$8.15
per month per user (minimum 10)
Premium
$16
per month per user (minimum 10)
Data Center
$44,000
per year 500 users
Enterprise
Contact Sales
per year
No answers on this topic
Offerings
Pricing Offerings
Jira SoftwarePuppet Enterprise
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
Jira SoftwarePuppet Enterprise
Small Businesses
Stackby
Stackby
Score 9.6 out of 10
HashiCorp Terraform
HashiCorp Terraform
Score 8.6 out of 10
Medium-sized Companies
SAP Ruum
SAP Ruum
Score 9.0 out of 10
Ansible
Ansible
Score 9.0 out of 10
Enterprises
Quickbase
Quickbase
Score 9.2 out of 10
Ansible
Ansible
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Jira SoftwarePuppet Enterprise
Likelihood to Recommend
8.7
(187 ratings)
7.0
(12 ratings)
Likelihood to Renew
9.0
(35 ratings)
-
(0 ratings)
Usability
7.4
(28 ratings)
-
(0 ratings)
Availability
5.3
(3 ratings)
-
(0 ratings)
Performance
8.0
(1 ratings)
-
(0 ratings)
Support Rating
8.8
(23 ratings)
8.0
(1 ratings)
Online Training
8.0
(1 ratings)
-
(0 ratings)
Implementation Rating
9.0
(1 ratings)
-
(0 ratings)
Ease of integration
7.7
(8 ratings)
-
(0 ratings)
User Testimonials
Jira SoftwarePuppet Enterprise
Likelihood to Recommend
Atlassian
The Jira software works well for managing scrum boards and allocating resources to a task. When your Epics and Issues are set up properly, it can give you a good idea of where your team stands and the trajectory of your project. It is not the ideal solution if you need to provide documentation and support to people outside of your product teams or organization. It would benefit from having a public documentation or repository feature.
Read full review
Perforce Software
Puppet is good enough to get the job done, you can use it to automate deployments and maintain files and configurations, if this is all you're looking for it's great. If you're looking for more control over your systems as a whole without having to write your own scripts or install multiple configuration management systems then Puppet is not what you're looking for.
Read full review
Pros
Atlassian
  • Running sprints and tracking progress of roadmap, epics, story, task and subtask
  • The user interface is great. It allows tables inside details, have common shortcuts and clean design.
  • Can create custom dashboards and can view data in multiple ways
  • Advanced access rights based on role
Read full review
Perforce Software
  • Provides a clear map of how a system is configured
  • Eases the creation of a system in a specific cluster as it is scripted in code
  • Simplifies configuration changes to a cluster or to every system such as rolling out vhost configurations, updating ldap roles, NFS mounts, etc
  • The syntax is very easy to read and carries a lot of fluidity once the language is learned.
Read full review
Cons
Atlassian
  • Management of the software is very difficult at times, although has improved.
  • Ability to manage resources is really non-existent, there are some plugins but they are ALL buggy (I've tested them all).
  • Better integration with Trello, would love to see this happen. Right now it's very clumsy.
Read full review
Perforce Software
  • The setup of Puppet is a nightmare compared to ansible. Anyone watching a youtube video can easily set up ansible with minimal IT knowledge. All one needs is the source IP addresses and we are good to go. Setting up Puppet is a more hands-on task and pushing the puppet agents to all the boxes is another issue. If the installation and setup were simplified like ansible that would attract a lot of people to this platform
  • The syntax of the code for Puppet is not as easy as ansible. Ansible simply follows a YAML format and it's like typing in normal English. Even complicated tasks can be written by just understanding YAML syntax. Perhaps Puppet needs to revisit the lanugage used and try to come up with a much simpler lanugage for writing code. This will make day-to-day usage easier.
Read full review
Likelihood to Renew
Atlassian
This is because Jira Software generates a huge profit for an affordable price. Having a tool that makes team management transparent and effective is very valuable.
In addition, the renewal of Jira Software and all Atlassian tools is predictable and clear, as the prices are published on the Atlassian website and there is no pyramid of intermediaries.
Read full review
Perforce Software
No answers on this topic
Usability
Atlassian
JIRA Software is a pretty complex tool. We have a project manager for JIRA who onboarded us, created our board, and taught us the basics. I think it would have been pretty overwhelming to learn without her. JIRA offers so much functionality that I'm not aware of -- I constantly need to Google or ask others about existing features. Also, although they are all under the Atlassian umbrella, I find it difficult to switch between JIRA Software and Confluence.
Read full review
Perforce Software
No answers on this topic
Support Rating
Atlassian
Our JIRA support is handled internally by members of our Product Support team. It is not supported by a 3rd party. Our internal support will always sent out notifications for downtime which is usually done on the weekend unless it is required to fix a bug/issue that is affecting the entire company. Downtime is typically 3-4 hours and then once the maintenance is complete, another broadcast email is sent out informing the user community that the system is now available for use.
Read full review
Perforce Software
Puppet has top class support. You can simply mail them with their query and they will respond to your query in a timely manner. We do have enterprise license for puppet. Also there is a vibrant community for puppet out there. So even if you dont purchase a premium support option you can simply google your queries and get answers
Read full review
Online Training
Atlassian
One of their strong points i stheir documentation. Almost all of the basic set up needed within JIRA is available online through atlassian and its easy to find and very precise. The more critical issues need to be addressed as well and hence the rating of 8 instead of a 9.
Read full review
Perforce Software
No answers on this topic
Implementation Rating
Atlassian
Take your time implementing Jira. Make sure you understand how you want to handle your projects and workflows. Investing more time in the implementation can pay off in a long run. It basically took us 5 days to define and implement correctly, but that meant smooth sailing later on.
Read full review
Perforce Software
No answers on this topic
Alternatives Considered
Atlassian
Jira Software has more integrations and has more features than many of its competitors. While some of its competitors do have better UI/UX than Jira Software, they have improved this greatly over time. Atlassian also acquired Trello years ago, so that adds better user interfaces to the system. They do also offer a pretty in-depth library of how to customize the platform that others don't.
Read full review
Perforce Software
HPSA is a licensed product and incurs significant upfront investment costs due to COTS licensing. Puppet Data Center Automation has a significantly lower upfront investment and product documentation is more readily available. Chef is a very similar offering, however, at the time our decision was considered, the adoption of Chef vs. Puppet was significantly less in the community.
Read full review
Return on Investment
Atlassian
  • Jira has positively made our company's daily activities much better organized
  • With Jira we can track progress and follow up on tasks
  • Jira has great reporting tools which aggregate various data and give us a good overview of our teams capacity
Read full review
Perforce Software
  • Cut deployment times down to around 1 hour from 4-5 hours.
  • Allows us to get a fully running system up from scratch in around 30 minutes.
  • Allows for a more clear view of what is required to get a host running.
Read full review
ScreenShots