JitBit Help Desk vs. LogMeIn Resolve

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
JitBit Help Desk
Score 8.7 out of 10
Small Businesses (1-50 employees)
JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.N/A
LogMeIn Resolve
Score 8.0 out of 10
N/A
LogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management.
$29
per month
Pricing
JitBit Help DeskLogMeIn Resolve
Editions & Modules
No answers on this topic
Remote Access
$29
per month
Remote Support Plus
$55
per month
Standard
$70
per month
Premium
Contact Sales
Offerings
Pricing Offerings
JitBit Help DeskLogMeIn Resolve
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscount available for annual pricing. MDM is available as a standalone or as an add-on. Additional endpoints and agents and save up to 20%
More Pricing Information
Community Pulse
JitBit Help DeskLogMeIn Resolve
Considered Both Products
JitBit Help Desk

No answer on this topic

LogMeIn Resolve
Chose LogMeIn Resolve
This is the first software that I have used that is like this.
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
JitBit Help DeskLogMeIn Resolve
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
JitBit Help Desk
9.6
4 Ratings
18% above category average
LogMeIn Resolve
-
Ratings
Organize and prioritize service tickets10.03 Ratings00 Ratings
Subscription-based notifications10.02 Ratings00 Ratings
ITSM collaboration and documentation10.01 Ratings00 Ratings
Ticket creation and submission9.04 Ratings00 Ratings
Ticket response9.04 Ratings00 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
JitBit Help Desk
8.0
4 Ratings
3% above category average
LogMeIn Resolve
-
Ratings
External knowledge base8.02 Ratings00 Ratings
Internal knowledge base8.04 Ratings00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
JitBit Help Desk
8.0
3 Ratings
3% above category average
LogMeIn Resolve
-
Ratings
Customer portal8.03 Ratings00 Ratings
Email support9.03 Ratings00 Ratings
Help Desk CRM integration7.02 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
JitBit Help Desk
-
Ratings
LogMeIn Resolve
7.4
25 Ratings
1% below category average
Patch Management00 Ratings7.425 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
JitBit Help Desk
-
Ratings
LogMeIn Resolve
8.6
49 Ratings
22% above category average
Attended device access00 Ratings9.248 Ratings
Unattended device access00 Ratings8.041 Ratings
Mobile device access00 Ratings7.933 Ratings
Virtual device access00 Ratings8.336 Ratings
Multiple-display support00 Ratings8.740 Ratings
Multiple concurrent sessions00 Ratings9.142 Ratings
Best Alternatives
JitBit Help DeskLogMeIn Resolve
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Panda Systems Management
Panda Systems Management
Score 9.4 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
NinjaOne
NinjaOne
Score 9.2 out of 10
Enterprises
Front
Front
Score 8.8 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
JitBit Help DeskLogMeIn Resolve
Likelihood to Recommend
8.0
(4 ratings)
8.2
(106 ratings)
Likelihood to Renew
-
(0 ratings)
8.8
(15 ratings)
Usability
-
(0 ratings)
8.7
(87 ratings)
Availability
-
(0 ratings)
8.9
(2 ratings)
Performance
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
8.6
(6 ratings)
Implementation Rating
-
(0 ratings)
9.1
(4 ratings)
User Testimonials
JitBit Help DeskLogMeIn Resolve
Likelihood to Recommend
JitBit Software
If your budget is really tight, then JitBit is not for you. It's kind of pricey. That said, JitBit HelpDesk is very robust--we've never had one second of downtime in my two years of using it. It depends on what's important to you. If you need rock-solid Help Desk and stellar, trouble-free performance, then JitBit it. If not, there are alternatives that are much less expensive. The cloud version might be less expensive for companies that don't need an on-premise solution.
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GoTo (formerly LogMeIn)
Monitoring and alerts are good security features. Cloud platforms are well suited if the organization's operations are across the globe, as the cloud saves networking and other costs. But if the organization is small, then it is not well suited. In the case of a small organization, it is better to use other economic platforms.
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Pros
JitBit Software
  • Fantastic ticketing system to keep track of old conversations from clients.
  • Fantastic analytics and metric tracking.
  • Fantastic for sharing relationships with a customer. Generally, this would be a salesperson sharing an onboarding with a support person, but I think you could get creative with it. JitBit is very flexible.
  • Super easy to learn and use. If you can use your email, you can use JitBit.
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GoTo (formerly LogMeIn)
  • I can connect my laptop to a network router or switch and use GoTo Resolve to allow Engineers to make changes without divulging passwords for security reasons.
  • Help end users with new programs and show them how to use them remotely.
  • Fix
  • Trouble shoot computer problems remotely without needing to drive to the location of the computer.
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Cons
JitBit Software
  • Reporting functionalities could be better
  • Improvements to user management
  • Expansion to AI functionalities
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GoTo (formerly LogMeIn)
  • The file transfer functionality could definitely use some work. Missing the simplicity that other solutions such as GoTo Assist offered where transferring a file was as simply as dragging and dropping.
  • The file browsing system when connected to a remote workstation could be more intuitive and easier to use.
  • Sometimes the boxes that have to be acknowledged by the end user pop up behind other windows and can be difficult for them to locate in a timely manner.
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Likelihood to Renew
JitBit Software
No answers on this topic
GoTo (formerly LogMeIn)
I would say yes, we would definitely renew, everyone likes it in the IT dept, and there are more features we have yet to put to use. I am expanding the Windows update / Endpoint features as I get time, and the remote PowerShell console is unbeatable for me at present when facing remote computers that are not letting create a new remote PSSession.
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Usability
JitBit Software
No answers on this topic
GoTo (formerly LogMeIn)
From a receiving perspective, this software has been really easy to use. There is also the capability to have mobile device management so this is applicable to a variety of platforms and devices that may need troubleshooting. The reason I am not rating it a full 10 points is because I notice the lag time for the mouse is a little delayed on a consistent basis.
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Reliability and Availability
JitBit Software
No answers on this topic
GoTo (formerly LogMeIn)
Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.
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Performance
JitBit Software
No answers on this topic
GoTo (formerly LogMeIn)
If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.
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Support Rating
JitBit Software
No answers on this topic
GoTo (formerly LogMeIn)
Ive used their tech support a handful of times, and each time they have been able to help me sort out any hiccups or kinks that arise. They have a resourceful knowledge base, and have experts available for training and troubleshooting. I often recommend them to my other coworkers and colleagues because of the ease of use and security
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Implementation Rating
JitBit Software
No answers on this topic
GoTo (formerly LogMeIn)
GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.
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Alternatives Considered
JitBit Software
JitBit just had the feature set at the cost point we were willing to spend. Nothing against the other products, but this one just fit our model better.
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GoTo (formerly LogMeIn)
Intune does not have remote desktop. Intune also does not do 3rd party patching very well. Manage Engine Desktop Central requires a VPN Client to access the remote clients. It also requires quite a bit of configuration to work well. GoTo Resolve is the most complete tool I have used. I would recommend it to anyone.
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Return on Investment
JitBit Software
  • JitBit has neither had a positive nor a negative effect on our ROI. The reason is that we had to have a Help Desk solution that is secure and well-supported.
  • JitBit does cost real money. The least expensive on-premise option is $1,699, which might have a negative impact on your budget, but I'd have to say that it's worth it--at least for us.
  • Trouble-free, practically maintenance-free, Help Desk software has a positive impact on our technician time spent on it.
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GoTo (formerly LogMeIn)
  • We managed to work in a way that was impossible before these kinds of tools were offered in the market
  • The program is constantly evolving to try to fix bugs and that can affect the day-to-day use.
  • If We find a way to use fewer programs for different tasks would be great and this tool may have the solution in the future
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ScreenShots

LogMeIn Resolve Screenshots

Screenshot of LogMeIn Resolve Device QuickviewScreenshot of LogMeIn Resolve - DevicesScreenshot of LogMeIn Resolve - Guided Agent FlowScreenshot of LogMeIn Resolve MS Teams TicketingScreenshot of LogMeIn Resolve Support SessionScreenshot of LogMeIn Resolve Tickets Board