Likelihood to Recommend This is a great tool for bringing data out of your locked, internal systems and getting it into the cloud. It meshes well with Salesforce and is fairly easy to use, helping the transition from other older, more complex tools into a more modern environment. It has lots of competition in this space and some are better than others, but if your data is straight forward and you know it well, Jitterbit will get the job done. If you are not as close or comfortable with your data and need to do some wildly complex migrations, there might be better packages out there for you.
Read full review When you find yourself growing and finding success faster than you can keep up with, SPS Commerce will save your life and your reputation. The services they offer are easy to understand, they are available with suggestions and ideas for better ways, personalization is available to best suit your needs or the needs of your customers so that you can really shine and relieve the worries that come with growing pains. SPS also helps to keep information accurate with less human touching to cause errors.
Read full review Pros UI is super easy to understand with a low learning curve so admins can figure it out and maintain it without breaking anything. It's FREE! There's a paid version too but I like that you can use most of the features for free and they're not pushy with buying. There's a great user community that you can google and ask any questions. Most problems I've encountered have been posted and answered already. Read full review We can easily create and send order confirmations. We respond to the corresponding receiving departments with timely and accurate ASN's. Once the order has shipped, customer service utilizes the invoicing function. Read full review Cons Migrating operations from QA to Production work well for initial deployment, however, when migrating an update to an existing job to production, sometimes certain project items are duplicated. This is not the end of the world... the duplicates can be removed, but would be nice if it was not required. I have not found a way to trap under-the-covers SOAP errors (for example, when a query you are running against Salesforce takes too long). You get a warning error in the operation log that the job only pulled a "partial" file, but it does not fail. Read full review We have quite a few people here who use this portal, and we have it set up to receive an email when an order is available to print. As of now, you can only add a few recipients to receive those emails; it limits you. Invoicing is challenging at times as you have to remember to go in and invoice. If you forgot, it is hard to find the order to invoice, as it seems to disappear. We still haven't figured out how to have some of the invoicing features auto-populate, so there isn't so much to fill out. I wish some of those features were easier to use, or find if you have them. Read full review Likelihood to Renew I have been evaluating other tools as a continuous improvement practice. I would like something that would be easier to use for a non-technical user. I work for a small organization and have no back-up for Jitterbit if something happens to me. We don't have the technically savvy employees to understand it.
Read full review If I can drop it, I will this year. We gave it a decent try for over 4 years and it has gotten worse with each added connection.
Read full review Support Rating They have some of the best support of any software vendor that we use. They always get our issues resolved quickly
Travis Terry Performance Testing Engineer / Front End Developer /System Analyst
Read full review Phone support is generally very good and you can get a person on the phone within a few minutes. Their emailed customer support however is very poor and often goes several days or longer before receiving a response, if ever at all
Read full review Alternatives Considered Evaluated
Dell Boomi and Celigo as alternatives prior to purchasing Jitterbit. We went with Jitterbit at that time because we could handle all changes ourselves without any assistance from Jitterbit, and we liked their size and nimbleness.
Dell Boomi was too big for us, and Celigo at that time did not have a self-service model. Every change had to go through them (although that has since changed). We were not in a position to be able to wait for someone to make changes for us given the rate of change within the business.
Read full review We reviewed many, SPS Commerce Fulfillment was the best "bang for our buck" with the level of growth we have been experiencing. The list of services they offered were exactly what we needed to be able to move our business to that next level of professionalism where we were growing faster than we could prepare ourselves for.
Read full review Return on Investment The time it takes to connect systems has reduced by orders of magnitude. Previously, we would custom-develop connectors between various systems and they would all be managed by different vendors. With Jitterbit speed-to-deploy and the efficiency gained by managing all connections in one dashboard has been the greatest piece of the ROI. Read full review I enrolled in a product I ended up not using because the vendor that required it ended our working relationship and SPS refused to offer a refund. After I canceled it, they continued to charge our account for three more months of service. The interface is simple and easy to understand and use, so it saved time when preparing shipments. Read full review ScreenShots