TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Jotform

    Score8.5 out of 10
    N/AJotform Enterprise is a digital workspace productivity tool that provides a platform for organizations. The aim of Jotform Enterprise is to give companies an easy-to-navigate tool that makes reaching out to customers, collaborating with coworkers, and collecting e-signatures and data a more seamless process. Jotform Enterprise strives to enable companies to make data-driven decisions without compromising when it comes to quality and security. It doesn’t matter what type of…

    $0

    Novi Survey

    Score8 out of 10
    N/ANovi Survey offers both a hosted cloud deployment and an on-premise installable survey software for businesses of any size.N/A

    TrueContext

    Score9 out of 10
    N/ATrueContext (formerly ProntoForms) provides an enterprise-level low-code field-focused application. The solution is used to create apps and forms to collect and analyze field data with smartphones and tablets – either as a standalone solution or as a mobile front-end to enterprise systems of record.

    $25

    per month per license (billed annually)

    Pricing
    JotformNovi SurveyTrueContext
    Editions & Modules
    Free
    $0.00
    Bronze
    $34.00
    Monthly
    Silver
    $39.00
    Monthly
    Gold
    $99.00
    Monthly
    Enterprise
    Custom
    No answers on this topic
    Essentials
    $25
    per month per license (billed annually)
    Advanced
    $45
    per month per license (billed annually)
    Enterprise
    Contact Sales
    Volume discounts available
    Offerings
    Pricing Offerings
    JotformNovi SurveyTrueContext
    Free Trial
    YesNoYes
    Free/Freemium Version
    YesNoNo
    Premium Consulting/Integration Services
    NoNoYes
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional Details———
    More Pricing Information
    Community Pulse
    JotformNovi SurveyTrueContext
    Considered Multiple Products
    Jotform
    No answer on this topic
    Novi Survey
    No answer on this topic
    TrueContext Corporation
    No answer on this topic
    Key User Insights
    Would buy again
    97%
    Would buy again
    151 Answers
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    93%
    Delivers good value for the price
    124 Answers
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    98%
    Happy with the feature set
    152 Answers
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    95%
    Lived up to sales and marketing promises
    100 Answers
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    96%
    Implementation went as expected
    136 Answers
    No answers on this topic
    No answers on this topic
    Features
    JotformNovi SurveyTrueContext
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of Jotform and Novi Survey and TrueContext
    Feature
    Jotform
    8.0
    164 Ratings
    1% below category average
    Novi Survey
    6.3
    1 Ratings
    24% below category average
    TrueContext
    9.0
    1 Ratings
    11% above category average
    Survey templates9.0140 Ratings6.01 Ratings00 Ratings
    Themes7.7148 Ratings6.01 Ratings00 Ratings
    Custom logo/branding7.3153 Ratings7.01 Ratings9.01 Ratings
    Survey Content
    Comparison of Survey Content features of Jotform and Novi Survey and TrueContext
    Feature
    Jotform
    9.4
    151 Ratings
    10% above category average
    Novi Survey
    8.7
    1 Ratings
    2% above category average
    TrueContext
    9.0
    1 Ratings
    5% above category average
    Changes to live survey9.7126 Ratings9.01 Ratings9.01 Ratings
    Question design help9.6124 Ratings9.01 Ratings9.01 Ratings
    Multiple question types8.9148 Ratings8.01 Ratings9.01 Ratings
    Survey Logic
    Comparison of Survey Logic features of Jotform and Novi Survey and TrueContext
    Feature
    Jotform
    9.8
    127 Ratings
    16% above category average
    Novi Survey
    9.0
    1 Ratings
    7% above category average
    TrueContext
    9.0
    1 Ratings
    7% above category average
    Survey logic flexibility9.8127 Ratings9.01 Ratings9.01 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of Jotform and Novi Survey and TrueContext
    Feature
    Jotform
    8.6
    154 Ratings
    6% above category average
    Novi Survey
    8.6
    1 Ratings
    6% above category average
    TrueContext
    9.0
    1 Ratings
    10% above category average
    Response tracking8.4145 Ratings9.01 Ratings9.01 Ratings
    Data export9.1147 Ratings9.01 Ratings9.01 Ratings
    Standard reports8.3133 Ratings9.01 Ratings9.01 Ratings
    Custom reports8.6125 Ratings9.01 Ratings9.01 Ratings
    Analytics8.9114 Ratings7.01 Ratings9.01 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of Jotform and Novi Survey and TrueContext
    Feature
    Jotform
    9.4
    127 Ratings
    8% above category average
    Novi Survey
    8.0
    1 Ratings
    8% below category average
    TrueContext
    9.0
    1 Ratings
    4% above category average
    Access controls9.4123 Ratings8.01 Ratings9.01 Ratings
    Compliance9.4116 Ratings8.01 Ratings9.01 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of Jotform and Novi Survey and TrueContext
    Feature
    Jotform
    8.4
    96 Ratings
    4% above category average
    Novi Survey
    7.0
    1 Ratings
    14% below category average
    TrueContext
    9.0
    1 Ratings
    11% above category average
    Vendor-offered crowdsourcing7.575 Ratings00 Ratings00 Ratings
    Respondent restrictions9.496 Ratings7.01 Ratings9.01 Ratings
    Best Alternatives
    JotformNovi SurveyTrueContext
    Small Businesses
    Zoho Forms
    Score9.2 out of 10
    Jotform
    Score8.5 out of 10
    Jotform
    Score8.5 out of 10
    Medium-sized Companies
    Qualaroo
    Score7 out of 10
    Qualaroo
    Score7 out of 10
    Qualaroo
    Score7 out of 10
    Enterprises
    QuestionPro
    Score9.2 out of 10
    QuestionPro
    Score9.2 out of 10
    QuestionPro
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    JotformNovi SurveyTrueContext
    Likelihood to Recommend
    8.5
    (185 ratings)
    8.0
    (1 ratings)
    8.2
    (5 ratings)
    Likelihood to Renew
    9.4
    (7 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Usability
    8.6
    (131 ratings)
    -
    (0 ratings)
    10.0
    (2 ratings)
    Support Rating
    7.4
    (81 ratings)
    -
    (0 ratings)
    8.7
    (3 ratings)
    Implementation Rating
    8.9
    (3 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    User Testimonials
    JotformNovi SurveyTrueContext
    Likelihood to Recommend
    Jotform
    We use it for mostly community surveys and I absolutely prefer it over any other survey program out there. It is easy to create, easy to understand and easy to navigate. I love the QR code option it creates for you to share your form/ survey with others. It really is the best out there!
    Read full review
    Novi Survey
    Novi Survey works really well as a cost-effective option for companies looking to provide surveys and polls to a larger audience. The cost helps provide a great incentive for users to learn the (more complicated) service and save previous templates to save time in the future. The platform enables users the opportunity to export survey / poll results to other formats (such as excel) and quantify the data more effectively. The platform does struggle in immediate availability for users - as there is a larger learning curve compared to other options out in the market. So, if one is looking for immediate speed and accessibility to a platform, they may want to look for another option. However, if there is a dedicated user who is willing to train and improve, then this may be the platform for you.
    Incentivized
    Read full review
    TrueContext Corporation
    Prontoforms is suited for complicated business needs that are able to integrate seamlessly into one of the out-of-the-box solutions available. For simple recording to a spreadsheet, pdf, word document, database, etc. without any additional integrations, better (and in some cases free) solutions may work. For custom integrations, cost and effort may get expensive.
    Incentivized
    Read full review
    Pros
    Jotform
    • Gathers information on my clients
    • Gathers and organizes information on my prospects
    • Enables my Team to use the form I create as a Template so they don't have to re-create it which saves them valuable time.
    • Educates clients about the benefit of supplementation
    • Educates my prospects
    Read full review
    Novi Survey
    • Novi Survey does a fantastic job of allowing users to create nearly unlimited templates for future use.
    • The tool allows users to create surveys that work well for a variety of platforms including mobile applications
    • The platform is extremely cost-effective. My company is extremely large and the average per-user cost is incredibly efficient
    Incentivized
    Read full review
    TrueContext Corporation
    • Conditional logic
    • Linking to data sources
    • Integration to Salesforce and ServiceMax
    Incentivized
    Read full review
    Cons
    Jotform
    • The price is too high for casual users like myself
    • The automation took some time to figure out (that's understandable)
    • Making the forms look uniform took a lot of time to setup
    • Some parts like the approval emails, notification emails can be confusing
    Incentivized
    Read full review
    Novi Survey
    • The user-interface of Novi Survey is rather dated. There are many other survey tools that look more up to date.
    • One has to spend a significantly larger amount of time in order to create surveys. The platform is much more manual than others.
    • There is a lack of pre-made templates that can help new users out - especially among most standard types of surveys.
    Incentivized
    Read full review
    TrueContext Corporation
    • Limitations to form formatting
    • Need more data source integrations
    • All of the different components need to synchronize automatically and more often.
    Incentivized
    Read full review
    Likelihood to Renew
    Jotform
    I need this software to run my business, it's built around it.
    Incentivized
    Read full review
    Novi Survey
    No answers on this topic
    TrueContext Corporation
    No answers on this topic
    Usability
    Jotform
    As a seasoned user who relies on seamless online forms for a multitude of purposes, I can confidently attest that JotForm has not only simplified the form creation process but has also elevated it to new heights.JotForm's interface is a masterpiece of intuitive design. Even if you're a newcomer to the world of online form creation, the platform's user-friendly layout will have you crafting professional-grade forms in no time.
    Incentivized
    Read full review
    Novi Survey
    No answers on this topic
    TrueContext Corporation
    As Prontoforms markets itself as a low code, user-friendly drag and drop solution, it definitely excels in the area of user experience. While those who are more on the technical side will appreciate the standard options available as part of its custom integration tools. The learning curve has never been an issue.
    Incentivized
    Read full review
    Support Rating
    Jotform
    I honestly have not used the support feature with Jotform. From what I can see when I look information up, everything I want to do something that I can't figure out myself it seems to not be a possible solution or edit that Jotform is currently capable of.
    Incentivized
    Read full review
    Novi Survey
    No answers on this topic
    TrueContext Corporation
    The customer support for pronto forms was great for me in the only instance that I have had to use it. I called the phone number for ProntoForms customer support, they were quick with the correct answer for me and very reassuring.
    Incentivized
    Read full review
    Implementation Rating
    Jotform
    the most valuable things that Jotform give free trial, so the resistant users can get the experiences of the easiness and more handling to the digital things
    Incentivized
    Read full review
    Novi Survey
    No answers on this topic
    TrueContext Corporation
    No answers on this topic
    Alternatives Considered
    Jotform
    Typeform is better hands down [in my opinion]. It's not even a comparison as [I feel] JotForm doesn't work properly and [from my experience I think] their support is very problematic. I would suggest using Typeform or using GravityForms as an alternative to JotForm. Whatever you do, [I feel you shouldn't] depend on JotForm for something that is important to your business or research project.
    Read full review
    Novi Survey
    My company decided on primarily using Novi Survey based on the affordable rate for a large organization. Novi Survey is a quality survey / poll builder that aims for the more manual user. The platform works well in a variety of contexts and has plenty of options to help differentiate and brand your material appropriately. Novi Survey does not have all the bells and whistles directly out of the box but offers a toolkit fit for creating quality content and efficiently extracting the results.
    Incentivized
    Read full review
    TrueContext Corporation
    We looked for versatility of product and cost effectiveness when trying to choose vendors. Even though the product can be set up by the user or administrator, the more complex parts of the form required help to be done right. Vendors needed to be able to offer their services to get this done in a timely fashion. ProntoForms hit all the marks. We looked at other vendors and they just couldn't replicate or form closely enough.
    Incentivized
    Read full review
    Return on Investment
    Jotform
    • It saved me time. Within minutes I was able to create and share forms to collect demographic data.
    • While struggling to use another software, I thought of Jotform and it was able to assist me with collating the data I had to confirm results previously obtained.
    • I could not easily identify what new information was provided in a resubmission by a respondent.
    Read full review
    Novi Survey
    • Effective survey tool for an affordable price
    • Learning the platform has increased end-user knowledge about survey logic
    • Novi Survey offers compatibility between both desktop and mobile platforms - increasing accessibility for responses
    Incentivized
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    TrueContext Corporation
    • Return on Investment is immediate and possible from the first submission.
    • Saved us hours when it came to implementing forms on websites
    Incentivized
    Read full review
    ScreenShots

    Jotform Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot

    TrueContext Screenshots

    Screenshot of task automationScreenshot of field operations tracking and measurementScreenshot of available integrations