JustCall vs. Orum

In my opinion, if you have high volumes of inbound calls with many clients, I'd avoid using JustCall. I think it is far better suited for outbound calls (i.e. sales) or for small teams. I would also recommend using JustCall for 1:1 dialing, rather than a single phone number managed by a team. Their IVR setup and tracking down what happens when a call goes through IVR can be quite difficult to figure out what actually happened.

Incentivized

Orum is really well suited for my role as a business development representative, and allows me to reach hundreds of prospects a week where as doing so before was extremely difficult if not impossible. However, in my role and tasks as an account manager, Orum is not as effective as it does not allow me to utilize my own number to call them through Orum, and this often leads to confusion when calling my customers.

Incentivized

• JustCall.io has a wonderful Chrome extension that plays nice with most other apps and extensions and enables things like a power dialer and click to call functionality to be launched from anywhere, even without being logged into the platform.
• Just Call.io has the ability to launch and sync SMS messaging from within the Pipedrive app, adding another touchpoint to the sales cycle easily.
• The platform developers are very open to other integrations and use cases and actively solicit feedback from their user community.
• They are also very responsive to questions and support requests.

Incentivized

• Streamlines the dialing process. Reps can easily move from dialing one prospect to the next.
• Easily integrates with Outreach & Salesforce to ensure the correct data is fed to the correct Rep at the correct time.
• Gives our leadership the ability to listen & coach on live calls
• Easily manage users within the app - licensing and permissions are simple.

Incentivized

• for data export we will export only 60 days range if its 200 days means its good for export
• nothing much to improve everything is good

Incentivized

• Calls get cut off more regularly than I would expect. I am not sure if that is an issue on Orum's end, but I don't think it is a network issue either so I am not sure why.
• In the search lists, it would be nice if we could add favorite cadences or separate by our own.

Incentivized

I think the UI/UX needs to be simplified and reorganized. It was hard to find settings, understand what they did, and then replicate those across phone numbers. They need better bulk actions, better analytics and, frankly, more stability in the system. The negative impacts to our business overall make it such that I cannot recommend JustCall

Incentivized

Orum has truly leveled up my calling abilities like no tool has. Its intuitive UI, rapid auto-dialer, and customizability have made it my go-to call tool. There may be slight improvements to be made from a CRM integration standpoint (much of which isn't Orum's fault because outreach doesn't give data), but beyond that I would give a strong recommendation for users looking to implement personalization at scale.

Incentivized

I have not needed to interact with their support team yet, so I cannot give a valid response. So far, their tool is simple and straightforward to use.

It will be compared to the quality of the service and that it is accessible to medium or small companies. It is not a tool that requires greater complexities and its functionality is quite extensive. You will discover that the benefits are more than the problems that you may have.

Incentivized

Because Orum is much more efficient, easier to use, create a solid workflow and overall is a much better experience, which helps getting revenue and better results. Other tools would use a lot of my time with no results, while Orum has been much more efficient saves me time and makes me feel more productive and efficient.

Incentivized

• Positive impact as it has helped the business with a better communication.
• I wish the latest messages would be on top!

Incentivized

• My personal ROI has been approximately a 100% increase in the number of calls I can make in a given amount of time, vs. calling directly from Outreach before (roughly 50 calls per hour to 100+). The increased potential for business is worth the cost of admission for me.