JustCall vs. PhoneBurner

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
JustCall
Score 8.2 out of 10
Small Businesses (1-50 employees)
JustCall is an AI-driven customer communication platform enabling instant connections through Voice, SMS, and WhatsApp. It simplifies workflow automation and team coaching within a unified interface, integrating with 100+ CRMs and essential business tools. Boasting users among over 6,000 global companies, JustCall empowers customer-facing teams with real-time AI insights. Its features encompass inbound/outbound call management, SMS/MMS messaging, versatile sales dialers, SMS workflows, AI-driven…
$30
per month per user
PhoneBurner
Score 8.3 out of 10
Small Businesses (1-50 employees)
PhoneBurner is an automatic phone dialing system. It provides the ability to load a list of contacts and includes a built-in contact manager. It allows users to record a voicemail message and to choose which contacts to call.
$149
per user, per month
Pricing
JustCallPhoneBurner
Editions & Modules
Essentials
$19.00 (1 user minimum)
per month per user
Team
$29.00 (2 users minimum)
per month per user
Pro
$49.00 ( 2 users minimum)
per month per user
Team Plus
$49.00 (2 users minimum)
Talk to Sales! Talk to Sales!
Pro Plus
$89.00 (2 users minimum)
per month per user
Business
Let's Talk! (10 users minimum)
Talk to Sales! Talk to Sales!
Business Plus
Let's Talk! (10 users minimum)
per month per user
Unlimited - 1 user
$149.00
per user, per month
Offerings
Pricing Offerings
JustCallPhoneBurner
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsOutbound & incoming calling costs depend upon from where to where calls are made. It costs less to receive calls on the web-app or mobile app than to receive it over cellular network.No contracts. No setup fees. No per minutes fees. No credit card free trial. Save 15% with an annual plan. Admin account is free unless engaged in dialing.
More Pricing Information
Community Pulse
JustCallPhoneBurner
Considered Both Products
JustCall
PhoneBurner

No answer on this topic

Top Pros
Top Cons
Features
JustCallPhoneBurner
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
JustCall
7.8
7 Ratings
5% below category average
PhoneBurner
-
Ratings
Multi-level Interactive Voice Response (IVR)8.17 Ratings00 Ratings
Call reports7.17 Ratings00 Ratings
Directory of employee names8.15 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
JustCall
7.7
7 Ratings
9% below category average
PhoneBurner
-
Ratings
Answering rules8.07 Ratings00 Ratings
Call recording8.06 Ratings00 Ratings
Call park7.26 Ratings00 Ratings
Call screening7.46 Ratings00 Ratings
Message alerts8.16 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
JustCall
7.4
6 Ratings
11% below category average
PhoneBurner
-
Ratings
Audio conferencing7.46 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
JustCall
6.9
4 Ratings
19% below category average
PhoneBurner
-
Ratings
Mobile app for iOS6.53 Ratings00 Ratings
Mobile app for Android7.44 Ratings00 Ratings
Preview Dialer
Comparison of Preview Dialer features of Product A and Product B
JustCall
-
Ratings
PhoneBurner
7.4
8 Ratings
5% above category average
Contact preview00 Ratings8.68 Ratings
Dialer-CRM integration00 Ratings6.77 Ratings
Call notes & tags00 Ratings5.87 Ratings
Automatic call logging00 Ratings8.78 Ratings
Core Dialer
Comparison of Core Dialer features of Product A and Product B
JustCall
-
Ratings
PhoneBurner
9.2
8 Ratings
21% above category average
Outbound dialing00 Ratings9.08 Ratings
Inbound routing00 Ratings8.94 Ratings
Custom caller ID00 Ratings9.07 Ratings
Click-to-call00 Ratings9.36 Ratings
Recorded voicemail drop00 Ratings9.87 Ratings
Dialer contact import00 Ratings9.47 Ratings
Campaign & list management00 Ratings9.47 Ratings
Call Follow-up and Quality Assurance
Comparison of Call Follow-up and Quality Assurance features of Product A and Product B
JustCall
-
Ratings
PhoneBurner
9.2
8 Ratings
21% above category average
Follow-up calls00 Ratings9.47 Ratings
Dialer reporting & analytics00 Ratings8.78 Ratings
Dialer compliance00 Ratings9.47 Ratings
Best Alternatives
JustCallPhoneBurner
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Dialpad Ai Sales Center
Dialpad Ai Sales Center
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
JustCallPhoneBurner
Likelihood to Recommend
8.8
(7 ratings)
6.5
(8 ratings)
Usability
-
(0 ratings)
9.3
(3 ratings)
Support Rating
-
(0 ratings)
8.6
(5 ratings)
User Testimonials
JustCallPhoneBurner
Likelihood to Recommend
SaaS Labs
JustCall.Io is well suited as a backbone phone system with many capabilities for small to medium-sized businesses and their sales teams. With its rich feature set, dependable functionality, and developer and integration-friendly architecture, it could be a great solution. The platform is less well suited for those companies that have a well established telephony solution and are only looking to take advantage of one or two of its features, such as SMS for instance. There are probably other solutions that provide the same functionality at a lower price point.
Read full review
PhoneBurner
I like that you can dial out so many leads and double the efficiency of the agent. The only thing that bothers me is sometimes, system down issue.
Read full review
Pros
SaaS Labs
  • Users of this system do it through the cloud, SaaS, Web Pc, and mobile devices Android, iPhone, and iPad.
  • Allows sending alerts and notifications, by events, has connections (SIP and VoIP) and unified communications through SMS, voice messages, text-to-speech, conference calls, videoconferences, call forwarding, call disposition, automatic call distribution to other providers, call routing, telephone keypad entry, mass text messages, call recording, call text, bidirectional messaging, scheduled messaging, among others.
  • Create and analyze real-time reports, customer statistics, products, services, sales, and surveys.
Read full review
PhoneBurner
  • PhoneBurner connects to Hubspot so that my team doesn't have to go back and forth.
  • The amount of time it takes to get through a list of calls has almost been cut in half.
  • The opportunity to do leave a voicemail without having to leave it on each call is a huge time saver.
Read full review
Cons
SaaS Labs
  • Customer service/ease of contacting could be better for worldwide users (I believe they're sourced overseas)
  • Pricing seems to have increased, which affected the benefit we originally found in the service
  • Increased functionality, such as bulk SMS Messaging and power-dialer
Read full review
PhoneBurner
  • Could be a little better on the pricing.
  • Could offer a better central administrative function.
  • Could provide more updates to the app.
Read full review
Usability
SaaS Labs
No answers on this topic
PhoneBurner
PhoneBurner as I said before, has an excellent graphical interface, super friendly, with menus that the user can easily find and program the calls. The layout is good, fast, and has little delay and errors. I really like the tool and from the beginning, I had no difficulty with the usability.
Read full review
Support Rating
SaaS Labs
No answers on this topic
PhoneBurner
Every interaction I have had with any member of their support team has been pleasant. Issues are quickly addressed and their response time is excellent through the chat service.
Read full review
Alternatives Considered
SaaS Labs
It will be compared to the quality of the service and that it is accessible to medium or small companies. It is not a tool that requires greater complexities and its functionality is quite extensive. You will discover that the benefits are more than the problems that you may have.
Read full review
PhoneBurner
We selected PhoneBurner because it is very easy to integrate with Zoho CRM and if you have a silver plan, you can do a lot such as Sending SMS and unlimited calling, you can also record and drop voicemail, timezone calling is automatic. It is a good dialer to use if you are part of sales.
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Return on Investment
SaaS Labs
  • Positive impact as it has helped the business with a better communication.
  • I wish the latest messages would be on top!
Read full review
PhoneBurner
  • [I believe] it has cost me a fortune in wasted time trying to make the Hubspot integration [work] (to no avail).
  • [I believe] if the Hubspot integration actually worked, we would probably get decent ROI from the speedier calling.
Read full review
ScreenShots

JustCall Screenshots

Screenshot of Agent AvailabilityScreenshot of SMS AnalyticsScreenshot of Sales Dialer AnalyticsScreenshot of Sales Dialer AnalyticsScreenshot of Sales Dialer AnalyticsScreenshot of Tone Analysis

PhoneBurner Screenshots

Screenshot of PhoneBurner's automatic distribution of leads to a team.Screenshot of the dialing interface, where users can dial up to 80 contacts per hour.Screenshot of the contact records, that include history, activity, build a bigger, more engaged sales pipeline.Screenshot of the customizable rules used to automatically distribute leads.Screenshot of the reports used to track agent and team performance, with real-time and historical analytics.Screenshot of dialer buttons, which can be customized to perform any desired actions based on any call result. These can be used to leave voicemails, send emails and SMS, apply tags, move contacts into folders or add to a do-not-call list.