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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Justworks

    Score7.2 out of 10
    N/AJustworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related responsibilities on the user's behalf. With Justworks' group buying power, customers can get access to PEO health insurance and other perks at more affordable rates. The vendor states that as a…

    $59

    per month per user

    WEX Benefits

    Score2.2 out of 10
    N/AWEX Benefits is a suite of benefits administration solutions, positioned to help employers provide healthcare benefit management for their employees.N/A
    Pricing
    JustworksWEX Benefits
    Editions & Modules
    Basic
    $59
    per month per user
    Plus
    $99
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    JustworksWEX Benefits
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    JustworksWEX Benefits
    Considered Both Products
    Justworks
    No answer on this topic
    Wex
    No answer on this topic
    Key User Insights
    Would buy again
    88%
    Would buy again
    21 Answers
    45%
    Would buy again
    5 Answers
    Delivers good value for the price
    95%
    Delivers good value for the price
    21 Answers
    40%
    Delivers good value for the price
    4 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    22 Answers
    36%
    Happy with the feature set
    4 Answers
    Lived up to sales and marketing promises
    89%
    Lived up to sales and marketing promises
    17 Answers
    43%
    Lived up to sales and marketing promises
    3 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    19 Answers
    43%
    Implementation went as expected
    3 Answers
    Best Alternatives
    JustworksWEX Benefits
    Small Businesses
    ADP TotalSource
    Score7.3 out of 10
    Ease
    Score9.9 out of 10
    Medium-sized Companies
    ADP TotalSource
    Score7.3 out of 10
    Employee Navigator
    Score8.7 out of 10
    Enterprises
    No answers on this topic
    ADP Mobile Solutions
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    JustworksWEX Benefits
    Likelihood to Recommend
    4.5
    (58 ratings)
    2.0
    (11 ratings)
    Usability
    4.8
    (2 ratings)
    2.5
    (3 ratings)
    Support Rating
    9.7
    (8 ratings)
    1.0
    (1 ratings)
    User Testimonials
    JustworksWEX Benefits
    Likelihood to Recommend
    Justworks
    Justworks is a competitively priced product for small businesses and start-ups and, in my opinion, offers a better product and better customer service than larger PEOs competing in the same small-buisiness space (ex. ADP). I believe Justworks would work well for companies up to 200 employees; after that, I believe a bigger PEO may provide an enterprise solution better suited for a larger company (and their HR reporting needs)
    Incentivized
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    Wex
    It is well suited to help us see exactly which employee and which company the employee is with and how much they employee spent. I really like the reports that it generates and the detail it gives. However I would like to see more details. It would be nice to see the exact date the funds were withdrawn and where the funds were spent. I think this could help us determine that the employee is spending the funds at correct locations and help us when we do our reconciliations of these accounts.
    Incentivized
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    Pros
    Justworks
    • Onboarding employees on their first day. We use Justworks to set up the employee calculate the first payroll, and perform the I9 employment verification. The process is seamless and all can be done electronically and automated which makes it very simple
    • Payroll processing. Justworks automatically calculates the payroll earnings, related taxes and withholdings and will automatically withdraw and deposit the funds. This is a seamless experience
    • Customer Service. Justworks is incredibly responsive and helpful. HR related issues can be a nightmare but Justworks make it easier and more efficient since they are always on call to answer your questions and make life easier.
    Incentivized
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    Wex
    • In my opinion, poor application of IRS rules
    • In my experience, frequent denial of coverage to be later reversed
    • In my experience, poor complain processing rules
    • need PAPER checks to be sent if you need to reimburse them. PAPER! They don't accept credit cards. A credit card processing company that doesn't accept credit cards.
    Read full review
    Cons
    Justworks
    • JustWorks couldn't accurately track our PTO. We use an accrual system that maxes out at 88 hours. We incentivise our employees with additional PTO hours based off of goals met. The JustWorks platform allowed our employees to accrue far more PTO than what was offered. They didn't have a feature that offered a Cap and accrual.
    • When using the JustWorks reports for 401K, if not using their integrated 401K provider, the reports give you every employee regardless of whether or not they contribute. This makes it difficult when adding the contributions in separately.
    • JustWorks tracks historical data for employees. Whenever there is a salary change made, it keeps track. However, it shows a salary adjustment made on the day they are entered into JustWorks which can be very confusing. We switched from another PEO mid year and it looked like I made salary changes on the beginning date. This made it difficult to differentiate an actual salary adjustment.
    Incentivized
    Read full review
    Wex
    • In my experience, WEX has an inability to connect with other entities on the supply chain (bswift, internal benefits department).
    • Slow support request turnaround (3-5 business days).
    • Makes FSA substantiation unnecessarily difficult.
    • Even when there’s a single itemized receipt for all charges, every charge must be substantiated with a separate upload.
    • Even though doing so would satisfy IRS guidelines, WEX won’t accept third party explanations of services as FSA substantiation.
    Incentivized
    Read full review
    Usability
    Justworks
    Justworks is a really good platform for payroll and even vendor payments. There are some areas of improvement that Justworks could make in the area of bulk processing, to decrease administrative time as well as reporting. There are no reports we currently use from the Justworks platform as we have not found them useful.
    Incentivized
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    Wex
    Easy to use
    Incentivized
    Read full review
    Support Rating
    Justworks
    Justworks offers many different options for customer service. You can contact them via email, phone or Slack. They are quick to resolve issues and if your Account Manager is out of office, they have other Managers covering your account who are knowledgable and ready to support. They also have an office in New York, which makes their support even more localized.
    Incentivized
    Read full review
    Wex
    No answers on this topic
    Alternatives Considered
    Justworks
    Justworks is a much simpler platform with better pricing. I remember ADP's cost was tied to a certain percentage of the total payroll, which is not ideal if you have highly compensated employees. Though ADP offered more ancillary benefit options and group employee discounts, we feel Justworks suffices and meets our daily HR needs.
    Incentivized
    Read full review
    Wex
    We formerly used TASC and it was a nightmare. We were not at all confident in their administration or compliance of FSAs, HSAs, or COBRA. When we were looking for a new third party administrator to replace TASC, we were immediately drawn to WEX Health. They offered an easy-to-use website, and it was clear that they were serious about compliance and proper administration of benefits.
    Incentivized
    Read full review
    Return on Investment
    Justworks
    • We're still new to Justworks, but for nearly everyone on our team, this is the dealmaker. Benefits plans are worth more than salaries to the best hires.In fact, part of the process we used to choose Justworks was to send their offering, in advance, to our team to approve of, first.
    • Dealmaker for great hires!
    • Financial security for their families!
    • Compliance management.
    Incentivized
    Read full review
    Wex
    • WEX Health has made administration of FSA, HSA, and COBRA so much easier
    • I feel confident that WEX Health is compliant, as a company, and that they keep us compliant
    • We are always able to call and talk to a knowledgeable representative when we have questions
    Incentivized
    Read full review
    ScreenShots

    Justworks Screenshots

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