KACE Systems Management Appliance (SMA) vs. ManageEngine Endpoint Central

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
KACE Systems Management Appliance
Score 8.7 out of 10
N/A
Quest now offers the KACE Systems Management Appliance (SMA) as an IT Asset tracking and management appliance (also available as a virtual deployment if hardware requirements are met). Beyond discovery, inventory tracking and license management, KACE emphasizes automating software upgrade distribution with minimal end-user disruption, featuring remote replication for multi-site upgrades and rollouts. KACE SMA may be bundled with KACE Cloud Mobile Device Management (MDM) to form a complete UEM…N/A
ManageEngine Endpoint Central
Score 8.9 out of 10
N/A
Desktop Central from ManageEngine is a client desktop management with patching, remote control, and configuration.N/A
Pricing
KACE Systems Management Appliance (SMA)ManageEngine Endpoint Central
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
KACE Systems Management ApplianceManageEngine Endpoint Central
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
KACE Systems Management Appliance (SMA)ManageEngine Endpoint Central
Considered Both Products
KACE Systems Management Appliance

No answer on this topic

ManageEngine Endpoint Central
Chose ManageEngine Endpoint Central
KACE and Desktop Central have a lot of the same features. Desktop Central was significantly cheaper to implement for our environment.
Top Pros
Top Cons
Features
KACE Systems Management Appliance (SMA)ManageEngine Endpoint Central
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
KACE Systems Management Appliance (SMA)
8.6
12 Ratings
12% above category average
ManageEngine Endpoint Central
-
Ratings
Software and hardware inventory tracking10.012 Ratings00 Ratings
License management9.011 Ratings00 Ratings
Asset lifecycle monitoring8.010 Ratings00 Ratings
Contract management6.06 Ratings00 Ratings
Asset relationship management10.08 Ratings00 Ratings
Best Alternatives
KACE Systems Management Appliance (SMA)ManageEngine Endpoint Central
Small Businesses
ConnectWise RMM
ConnectWise RMM
Score 8.1 out of 10
NinjaOne
NinjaOne
Score 9.2 out of 10
Medium-sized Companies
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
NinjaOne
NinjaOne
Score 9.2 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
Citrix Endpoint Management
Citrix Endpoint Management
Score 8.3 out of 10
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User Ratings
KACE Systems Management Appliance (SMA)ManageEngine Endpoint Central
Likelihood to Recommend
8.0
(12 ratings)
8.9
(39 ratings)
Likelihood to Renew
-
(0 ratings)
9.5
(4 ratings)
Usability
8.6
(3 ratings)
9.1
(2 ratings)
Support Rating
9.5
(4 ratings)
8.2
(7 ratings)
Implementation Rating
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
KACE Systems Management Appliance (SMA)ManageEngine Endpoint Central
Likelihood to Recommend
Quest
I think it has added value for any organization. It reduced our Tech Support cost by: -Supporting users anywhere -Reducing users downtime as well keep them informed with the status of their tickets -Managing software and hardware actively -Processing automation -deploy mass software installs, patching or updates - Provide approved software's to users to install without IT help
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
ManageEngine Endpoint Central is fantastic for a set and forget patching tool. This is great for the Windows clients that we have and provides good reporting and ensures machines are kept up to date and gives us good reporting on which machines are vulnerable in our organisation. Linux machines are not as well handled due to the multiple flavours of Linux that are out there. ManageEngine Endpoint Central only manages specific versions of Mac and Linux so it is best to check compatability ahead of time.
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Pros
Quest
  • Inventory: KACE provides a ton of hardware and software inventory information that is easy to search, filter, and export. This is critical when we need to find the answers to questions about how many of such and such we have in our fleet.
  • Patch Management: We were using WSUS before and it was altogether too cumbersome. KACE has given us the power, flexibility, and verification we need to feel comfortable our patches are up-to-date.
  • Service Queue: We made KACE our help desk system and it does everything we need it to do. Great improvement over our old system.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • Patch Management is very easy to use and deploy patches each month
  • Inventory Reporting is straight forward with multiple premade reports available
  • Remote Connections are very simple to use, it only takes 15 seconds to find and connect to a device.
  • Software Deployment and the Self serviceportal give you multiple ways of deploying your apps.
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Cons
Quest
  • The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation.
  • The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets.
  • The KACE SMA could improve the UI of the software with the addition of different CSS color schemes.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • More granular access level controls for technicians (restrictions for juniors) on the Mobile Device Management add-on
  • Monitoring mobile data usage on mobile devices, this has been in the product pipeline for 5 years, but not yet implemented
  • Ability to remotely support company-owned mobile devices with no end-user permission. End-user needs to allow the remote session, when sometimes that's what we don't want since we're doing an investigation.
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Likelihood to Renew
Quest
No answers on this topic
ManageEngine, A Div of Zoho Corporation Pvt Ltd
ManageEngine is considered an excellent product due to its comprehensive suite of solutions for IT management, with ManageEngine Endpoint Central specifically excelling in endpoint management. The platform stands out for its user-friendly interface, robust features, and versatility in addressing diverse IT needs. It offers organizations a centralized solution for endpoint security, patch management, software deployment, and asset management
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Usability
Quest
Overall, the software is simple to understand and use. That said, most vendors have been slowly updating their user interfaces to HTML5 so that they have a clean updated look and feel. This is where KACE falls short in that the UI is great for a packaged software 10 years ago. This isn't a major limitation as the software is really meant primarily for technology users.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
Responds well to basic needs: 1. Update 2. Image/Re-image endpoints 3. Mass deployment 4. Pop-Up communications
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Support Rating
Quest
KACE does exactly what you need it to do, it maintains your computer environment. You can set patch schedules, inventory computers, setup software catalogs; basically everything you need to ensure the computers on your network are being actively managed. This is all with little need for constant configuration or updating the setup.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
The local distributor of the product is always available, however most support is received within an hour from India. We've had complex requirements and the support team went so far as to customize their mobile application to suit our unique needs. We honestly can't complain about any support we've received and it's always been very quick.
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Alternatives Considered
Quest
We have selected this software because it rolls several different systems into one. We have a helpdesk system with this and an asset and inventory management system as well. We pay one price for the whole system instead of paying multiple companies different amounts that would have totaled more than we pay for the single system.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
WSUS (provided by Microsoft) is a MUCH inferior product, no flexibility at all, updates when it wants and how it wants and was generally not suit for purpose. In addition, endpoint offers all the other functionality that WSUS doesn't (as said earlier in my review, remote control, endpoint security and much more).
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Return on Investment
Quest
  • KACE has saved us from having to spend several days of employee hours in crafting DVDs and duplicating them (100+ DVDs)
  • KACE has saved us on the postage required to send out those DVDs for every update (monthly) to all of our customers electronically
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • With software metering, the real use of applications by users has been identified; in this case, when the license renewal date arrives, users who do not use this application have stopped renewing it. This has achieved savings for the business.
  • The deployment of images has made the onboarding of collaborators faster, this means less downtime and more productivity for the company.
  • By having the laptops patched and without vulnerabilities, there is greater productivity, because the equipment is no longer out of service due to an attack or vulnerability.
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ScreenShots