16 Ratings
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Score 8.1 out of 100
23 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

KACE Systems Management Appliance

I think it has added value for any organization. It reduced our Tech Support cost by:-Supporting users anywhere-Reducing users downtime as well keep them informed with the status of their tickets-Managing software and hardware actively-Processing automation-deploy mass software installs, patching or updates- Provide approved software's to users to install without IT help
Thayer Ramahi | TrustRadius Reviewer

ManageEngine Desktop Central

ManageEngine Desktop Central is an all-in-one solution for patch management, software deployment, inventory, and remote access. It is cheaper than buying multiple solutions.
Ray Koch | TrustRadius Reviewer

Feature Rating Comparison

IT Asset Management

KACE Systems Management Appliance
8.0
ManageEngine Desktop Central
Software and hardware inventory tracking
KACE Systems Management Appliance
8.1
ManageEngine Desktop Central
License management
KACE Systems Management Appliance
8.4
ManageEngine Desktop Central
Asset lifecycle monitoring
KACE Systems Management Appliance
8.0
ManageEngine Desktop Central
Contract management
KACE Systems Management Appliance
7.2
ManageEngine Desktop Central
Asset relationship management
KACE Systems Management Appliance
8.1
ManageEngine Desktop Central

Pros

KACE Systems Management Appliance

  • Inventory: KACE provides a ton of hardware and software inventory information that is easy to search, filter, and export. This is critical when we need to find the answers to questions about how many of such and such we have in our fleet.
  • Patch Management: We were using WSUS before and it was altogether too cumbersome. KACE has given us the power, flexibility, and verification we need to feel comfortable our patches are up-to-date.
  • Service Queue: We made KACE our help desk system and it does everything we need it to do. Great improvement over our old system.
Jeff Nickles | TrustRadius Reviewer

ManageEngine Desktop Central

  • System inventory - ManageEngine scans every computer, listing a detailed report of all hardware and software.
  • Patch management - Microsoft products and most third party software receive security updates on a regular schedule without user intervention.
Anonymous | TrustRadius Reviewer

Cons

KACE Systems Management Appliance

  • The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation.
  • The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets.
  • The KACE SMA could improve the UI of the software with the addition of different CSS color schemes.
Andy Anschutz | TrustRadius Reviewer

ManageEngine Desktop Central

  • The filters could be improved.
  • Configurations for the registry are a bit difficult.
  • No other improvements that I can think of.
Neil Johnson | TrustRadius Reviewer

Likelihood to Renew

KACE Systems Management Appliance

No score
No answers yet
No answers on this topic

ManageEngine Desktop Central

ManageEngine Desktop Central 6.0
Based on 1 answer
The other tools we use do not have an inventory management tool. Also not many tools we use intergrate well with this product.
Anonymous | TrustRadius Reviewer

Usability

KACE Systems Management Appliance

KACE Systems Management Appliance 9.0
Based on 1 answer
The usability factor is quite important and significant for us, as we heavily rely on KACE to manage and administer our environment.
Gus Awad | TrustRadius Reviewer

ManageEngine Desktop Central

No score
No answers yet
No answers on this topic

Support

KACE Systems Management Appliance

KACE Systems Management Appliance 6.0
Based on 2 answers
It's not as seemless as it should be.
Anonymous | TrustRadius Reviewer

ManageEngine Desktop Central

ManageEngine Desktop Central 8.0
Based on 3 answers
They do an excellent job but there is always a little room for improvement. Otherwise they do an excellent job!
Ray Koch | TrustRadius Reviewer

Alternatives Considered

KACE Systems Management Appliance

We have selected this software because it rolls several different systems into one. We have a helpdesk system with this and an asset and inventory management system as well. We pay one price for the whole system instead of paying multiple companies different amounts that would have totaled more than we pay for the single system.
Anonymous | TrustRadius Reviewer

ManageEngine Desktop Central

I've used RDP for remote control. I've used WSUS to deploy patches. I've used various methods to achieve nearly silent install of software. The great thing about ManageEngine Desktop Central is that it is all under one umbrella with one interface.
Steve P | TrustRadius Reviewer

Return on Investment

KACE Systems Management Appliance

  • KACE has saved us from having to spend several days of employee hours in crafting DVDs and duplicating them (100+ DVDs)
  • KACE has saved us on the postage required to send out those DVDs for every update (monthly) to all of our customers electronically
Anonymous | TrustRadius Reviewer

ManageEngine Desktop Central

  • Desktop Central has been the perfect tool for deploying software remotely to all of our locations in North America.
  • The hardware and software reports we have provided upper management have provided all the information that was required.
  • The remote desktop connection tool is our preferred method to providing remote assistance.
Tom Parker | TrustRadius Reviewer

Pricing Details

KACE Systems Management Appliance

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ManageEngine Desktop Central

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

KACE Systems Management Appliance
8.0
ManageEngine Desktop Central
9.0

Likelihood to Renew

KACE Systems Management Appliance
ManageEngine Desktop Central
6.0

Usability

KACE Systems Management Appliance
9.0
ManageEngine Desktop Central

Support

KACE Systems Management Appliance
6.0
ManageEngine Desktop Central
8.0

Add comparison