What users are saying about
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Top Rated
166 Ratings
22 Ratings
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Score 8 out of 100

SysAid

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Top Rated
166 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    IT Asset Management

    8.0

    KACE Systems Management Appliance

    80%

    SysAid

    Feature Set Not Supported
    N/A
    KACE Systems Management Appliance (SMA) ranks higher in 5/5 features

    Software and hardware inventory tracking

    8.6
    86%
    11 Ratings
    N/A
    0 Ratings

    License management

    7.3
    73%
    10 Ratings
    N/A
    0 Ratings

    Asset lifecycle monitoring

    8.0
    80%
    9 Ratings
    N/A
    0 Ratings

    Contract management

    7.6
    76%
    5 Ratings
    N/A
    0 Ratings

    Asset relationship management

    8.6
    86%
    7 Ratings
    N/A
    0 Ratings

    Incident and problem management

    KACE Systems Management Appliance

    Feature Set Not Supported
    N/A
    8.5

    SysAid

    85%
    SysAid ranks higher in 7/7 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    8.8
    88%
    122 Ratings

    Expert directory

    N/A
    0 Ratings
    8.5
    85%
    96 Ratings

    Service restoration

    N/A
    0 Ratings
    8.4
    84%
    84 Ratings

    Self-service tools

    N/A
    0 Ratings
    8.8
    88%
    116 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    8.0
    80%
    84 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    8.5
    85%
    96 Ratings

    ITSM reports and dashboards

    N/A
    0 Ratings
    8.5
    85%
    101 Ratings

    ITSM asset management

    KACE Systems Management Appliance

    Feature Set Not Supported
    N/A
    8.4

    SysAid

    84%
    SysAid ranks higher in 3/3 features

    Configuration mangement

    N/A
    0 Ratings
    8.8
    88%
    97 Ratings

    Asset management dashboard

    N/A
    0 Ratings
    8.0
    80%
    101 Ratings

    Policy and contract enforcement

    N/A
    0 Ratings
    8.5
    85%
    69 Ratings

    Change management

    KACE Systems Management Appliance

    Feature Set Not Supported
    N/A
    8.6

    SysAid

    86%
    SysAid ranks higher in 3/3 features

    Change requests repository

    N/A
    0 Ratings
    8.6
    86%
    86 Ratings

    Change calendar

    N/A
    0 Ratings
    8.6
    86%
    71 Ratings

    Service-level management

    N/A
    0 Ratings
    8.6
    86%
    89 Ratings

    Attribute Ratings

    • KACE Systems Management Appliance (SMA) is rated higher in 1 area: Support Rating
    • SysAid is rated higher in 2 areas: Likelihood to Recommend, Usability

    Likelihood to Recommend

    8.3

    KACE Systems Management Appliance

    83%
    11 Ratings
    8.7

    SysAid

    87%
    124 Ratings

    Likelihood to Renew

    KACE Systems Management Appliance

    N/A
    0 Ratings
    9.2

    SysAid

    92%
    13 Ratings

    Usability

    8.6

    KACE Systems Management Appliance

    86%
    3 Ratings
    8.8

    SysAid

    88%
    40 Ratings

    Availability

    KACE Systems Management Appliance

    N/A
    0 Ratings
    9.1

    SysAid

    91%
    4 Ratings

    Performance

    KACE Systems Management Appliance

    N/A
    0 Ratings
    9.2

    SysAid

    92%
    4 Ratings

    Support Rating

    9.4

    KACE Systems Management Appliance

    94%
    6 Ratings
    8.6

    SysAid

    86%
    51 Ratings

    In-Person Training

    KACE Systems Management Appliance

    N/A
    0 Ratings
    9.1

    SysAid

    91%
    2 Ratings

    Online Training

    KACE Systems Management Appliance

    N/A
    0 Ratings
    9.1

    SysAid

    91%
    2 Ratings

    Implementation Rating

    KACE Systems Management Appliance

    N/A
    0 Ratings
    8.5

    SysAid

    85%
    7 Ratings

    Configurability

    KACE Systems Management Appliance

    N/A
    0 Ratings
    9.1

    SysAid

    91%
    2 Ratings

    Contract Terms and Pricing Model

    KACE Systems Management Appliance

    N/A
    0 Ratings
    8.4

    SysAid

    84%
    13 Ratings

    Ease of integration

    KACE Systems Management Appliance

    N/A
    0 Ratings
    5.0

    SysAid

    50%
    2 Ratings

    Product Scalability

    KACE Systems Management Appliance

    N/A
    0 Ratings
    8.8

    SysAid

    88%
    4 Ratings

    Professional Services

    KACE Systems Management Appliance

    N/A
    0 Ratings
    8.8

    SysAid

    88%
    8 Ratings

    Vendor post-sale

    KACE Systems Management Appliance

    N/A
    0 Ratings
    9.1

    SysAid

    91%
    3 Ratings

    Vendor pre-sale

    KACE Systems Management Appliance

    N/A
    0 Ratings
    9.1

    SysAid

    91%
    3 Ratings

    Likelihood to Recommend

    Quest

    I think it has added value for any organization. It reduced our Tech Support cost by: -Supporting users anywhere -Reducing users downtime as well keep them informed with the status of their tickets -Managing software and hardware actively -Processing automation -deploy mass software installs, patching or updates - Provide approved software's to users to install without IT help
    Read full review

    SysAid Technologies

    Some scenarios where this software is extremely helpful would be with tracking IT-related issues. When I have a lot going on and not a large IT staff, this helps manage those issues and make sure that they do not fall through the cracks. This was an issue that I was having where similar issues would arise in the future. This software also allows you to create a knowledge base making it much easier to solve similar issues as they arise so that you can share those articles with users. I think this would be less useful if you already have a system that works for your company, as it would take time to teach the users a new way to interact with the IT teams.
    Read full review

    Pros

    Quest

    • Inventory: KACE provides a ton of hardware and software inventory information that is easy to search, filter, and export. This is critical when we need to find the answers to questions about how many of such and such we have in our fleet.
    • Patch Management: We were using WSUS before and it was altogether too cumbersome. KACE has given us the power, flexibility, and verification we need to feel comfortable our patches are up-to-date.
    • Service Queue: We made KACE our help desk system and it does everything we need it to do. Great improvement over our old system.
    Read full review

    SysAid Technologies

    • Ease of use for end users creating tickets from their own Self-Service Portal (which is tied into Windows Active Directory so no login is needed).
    • Ease of use and management of tickets by the IT staff.
    • Flexibility. We currently have IT teams associated with a single program, a single department, and all other IT items. SysAid allows us to easily manage this, add to it, change it, etc.
    • Support - SysAid support has remained consistently great throughout the years that we have had the product. That is a fairly rare thing for hosted solutions these days.
    • Expandability. We have a lot more that we can still do with the product and are working on expanding what it can do as we move forward in time. There is a lot to this product overall.
    Read full review

    Cons

    Quest

    • The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation.
    • The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets.
    • The KACE SMA could improve the UI of the software with the addition of different CSS color schemes.
    Read full review

    SysAid Technologies

    • The ability to do backups from within the system
    • Ability to add more widgets on the Dashboard instead of the current limitation of 6 per Dashboard
    • Simplified integration of cloud services like Office 365 and Google Workspace
    • Mobile app for both iOS and Android
    Read full review

    Pricing Details

    KACE Systems Management Appliance

    Starting Price

    Editions & Modules

    KACE Systems Management Appliance editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      SysAid

      Starting Price

      Editions & Modules

      SysAid editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        Required Free - $0

        Additional Details

        SysAid service desk is packaged with all-inclusive features for one low price. Offered in cloud or on-premise.

        See Pricing

        Likelihood to Renew

        Quest

        No answers on this topic

        SysAid Technologies

        We are SysAid users since 2008 and we will continue to use SysAid years to come. We use SysAid for Asset Management and SysAid and we intend to keep it this way and there is no intention that we will replace SysAid with another system. SysAid has been reliable to use and has helped us with our day to day jobs
        Read full review

        Usability

        Quest

        Overall, the software is simple to understand and use. That said, most vendors have been slowly updating their user interfaces to HTML5 so that they have a clean updated look and feel. This is where KACE falls short in that the UI is great for a packaged software 10 years ago. This isn't a major limitation as the software is really meant primarily for technology users.
        Read full review

        SysAid Technologies

        SysAid is easy to use and configure. There are some technical components to the configuration, but their implementation of the SysAid system allows for easy self-service. There was only one time that SysAid could not provide a solution to my direct need. We quickly found a workaround. The issue was integration with Microsoft Office 365 when it was first released. The connection between SysAid and Outlook was problematic. It was not long before SysAid had resolved the issue and provided that integration.
        Read full review

        Reliability and Availability

        Quest

        No answers on this topic

        SysAid Technologies

        Ha habido pocas veces que no ha estado disponible pero siempre avisan con antelación cuando el servicio no estará activo por una situación controlada
        Read full review

        Performance

        Quest

        No answers on this topic

        SysAid Technologies

        No, In my company it is integrated with the Control-M and when ever we receive any incident of the control M console, we receive a ticket at the same time on SysAid
        Read full review

        Support Rating

        Quest

        KACE does exactly what you need it to do, it maintains your computer environment. You can set patch schedules, inventory computers, setup software catalogs; basically everything you need to ensure the computers on your network are being actively managed. This is all with little need for constant configuration or updating the setup.
        Read full review

        SysAid Technologies

        I have had nothing but positive experiences working with the SysAid support team. There are multiple pathways to request and receive support, which are all connected with each other. I get an efficient and effective response most of the time and when there is not immediately a good answer, they create a support request to follow up for resolution.
        Read full review

        In-Person Training

        Quest

        No answers on this topic

        SysAid Technologies

        My team was greatly assisted and trained well. Despite the time zone difference the trainer made every effort to be available during times that were suitable for us and the assistance and help offered was extremely appreciated by my team. A wonderful experience by the team.
        Read full review

        Online Training

        Quest

        No answers on this topic

        SysAid Technologies

        Training was well structure and delivered. Questions were thoroughly answered and any issues we had were provided with support and help.
        Read full review

        Implementation Rating

        Quest

        No answers on this topic

        SysAid Technologies

        It is recommended that it be synchronized with the active directory for a better experience, also using the network scanning tools are very useful both to maintain your hardware and software inventory. See all the documentation found on the portal where they suggest good practices for the use of SysAid and exploit it from the first time
        Read full review

        Alternatives Considered

        Quest

        We have selected this software because it rolls several different systems into one. We have a helpdesk system with this and an asset and inventory management system as well. We pay one price for the whole system instead of paying multiple companies different amounts that would have totaled more than we pay for the single system.
        Read full review

        SysAid Technologies

        Unlike autotask, SysAid is open to small companies which allowed us to use professional ticketing tools that we would've otherwise not had access to. SysAid has also worked with us professionally on a one-to-one basis with annual meetings and pop-up discussions. You can get a one-on-one scheduled very quickly and get all the answers you need.
        Read full review

        Contract Terms and Pricing Model

        Quest

        No answers on this topic

        SysAid Technologies

        When we purchase it, the plans were different and mainly we acquired lifetime licenses. in the past year, we migrated to the cloud version. In both cases, the pricing structure was accurate, although they could provide some extra flexibility to pay for exactly what we need in the business.
        Read full review

        Scalability

        Quest

        No answers on this topic

        SysAid Technologies

        Le doy esta calificación porque los módulos que contiene se pueden usar para casi cualquier departamento, tanto gestión de tickets como inventarios de equipos, hemos utilizado una versión gratuita en Ingeniería para gestionar sus tiempos en las tareas asignadas, es lo único que utilizan pero podrían usar fácilmente el módulo de inventario para su herramienta y el módulo de proyectos también
        Read full review

        Professional Services

        Quest

        No answers on this topic

        SysAid Technologies

        Professional services is just that professional, i have had the opportunity to use this service on several occasions, a technical issue comes up, i made an appointment for one hour and i am contacted at the required time, the representative that hold of my system and goes through the problem while i look on so its also a learning process
        Read full review

        Return on Investment

        Quest

        • KACE has saved us from having to spend several days of employee hours in crafting DVDs and duplicating them (100+ DVDs)
        • KACE has saved us on the postage required to send out those DVDs for every update (monthly) to all of our customers electronically
        Read full review

        SysAid Technologies

        • How easy it is to configure the app to our existing ITIL process. The ability to pick what services we would like to have as well as the ability to integrate using API as well as the marketplace.
        • Intuitive interface. Integration to Outlook. Easy reporting.
        • It has a very user-friendly interface and effective management capabilities.
        Read full review

        Screenshots

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