Keatext vs. Mattersight Behavioral Analytics (discontinued)
Keatext vs. Mattersight Behavioral Analytics (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Keatext | Enterprise companies (1,001+ employees) | Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction. It finds recommendations in customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization. Keatext helps users to: Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses… | $550 per month | |
Mattersight Behavioral Analytics (discontinued) | Enterprise companies (1,001+ employees) | Mattersight Behavioral Analytics, alternately known as Nexidia Analytics after Mattersight's acquisitions by NICE Systems, was a tool used to identity behavioral trends occurring in customer service, and help organizations to identify coaching opportunities. The product is no longer available for sale. | N/A |
Keatext | Mattersight Behavioral Analytics (discontinued) | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Keatext | Mattersight Behavioral Analytics (discontinued) | |
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Top Pros | ||
Top Cons |
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Keatext | Mattersight Behavioral Analytics (discontinued) | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | 8x8 Contact Center Score 7.5 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Calabrio Teleopti WFM Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Keatext | Mattersight Behavioral Analytics (discontinued) | |
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Likelihood to Recommend | 9.1 (6 ratings) | 8.8 (39 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (3 ratings) |
Usability | - (0 ratings) | 8.2 (2 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 7.3 (1 ratings) |
Support Rating | - (0 ratings) | 9.1 (1 ratings) |
In-Person Training | - (0 ratings) | 9.1 (1 ratings) |
Online Training | - (0 ratings) | 9.1 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (1 ratings) |
Configurability | - (0 ratings) | 9.1 (1 ratings) |
Ease of integration | - (0 ratings) | 9.1 (1 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (1 ratings) |
Keatext | Mattersight Behavioral Analytics (discontinued) | |
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Likelihood to Recommend | Keatext | Discontinued Products |
Pros | Keatext | Discontinued Products |
Cons | Keatext | Discontinued Products |
Likelihood to Renew | Keatext No answers on this topic | Discontinued Products |
Usability | Keatext No answers on this topic | Discontinued Products |
Reliability and Availability | Keatext No answers on this topic | Discontinued Products |
Performance | Keatext No answers on this topic | Discontinued Products |
Support Rating | Keatext No answers on this topic | Discontinued Products |
In-Person Training | Keatext No answers on this topic | Discontinued Products |
Online Training | Keatext No answers on this topic | Discontinued Products |
Implementation Rating | Keatext No answers on this topic | Discontinued Products |
Alternatives Considered | Keatext | Discontinued Products |
Scalability | Keatext No answers on this topic | Discontinued Products |
Return on Investment | Keatext | Discontinued Products |
ScreenShots | Keatext Screenshots |