Keatext vs. Reputation.com

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Keatext
Score 8.8 out of 10
Enterprise companies (1,001+ employees)
Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction. It finds recommendations in customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization. Keatext helps users to: Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses…
$550
per month
Reputation.com
Score 7.0 out of 10
N/A
Reputation.com aims to help large B2C multi-location rooftops as well as B2B web-based companies monitor and improve their reputation, and optimize customer experience — online and onsite. By leveraging prescriptive analytics, the vendor's goal is to not only show customers where they stand against their competitors, but also pinpoint where the problem areas are so they can better operationalize their business.N/A
Pricing
KeatextReputation.com
Editions & Modules
Basic
$550
per month
Pro
$999
per month
Enterprise
1650+
per month
No answers on this topic
Offerings
Pricing Offerings
KeatextReputation.com
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
KeatextReputation.com
Best Alternatives
KeatextReputation.com
Small Businesses
Sogolytics
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Score 8.5 out of 10
Yext
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Score 7.9 out of 10
Medium-sized Companies
CustomerSuccessBox
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Score 9.5 out of 10
Yext
Yext
Score 7.9 out of 10
Enterprises
Verint Voice of the Customer
Verint Voice of the Customer
Score 9.3 out of 10
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Score 7.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
KeatextReputation.com
Likelihood to Recommend
9.1
(6 ratings)
8.9
(8 ratings)
User Testimonials
KeatextReputation.com
Likelihood to Recommend
Keatext
Keatext is adequate and competent for the study of texts, phrases and words in the professional area; to deliver a different approach to customer feedback to provide alternatives that shorten response times; the end goal is to respond proactively and adjust acceptable policies.
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Reputation.com, Inc
I think Reputation.com is best suited for enterprise applications where you want big-picture results plus the ability to drill-down to specific locations. It is a good solution where you want to consolidate vendors as they have multiple components. Of course, certain components are more of a core competency for them than others. But in general, it's a strong solution.
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Pros
Keatext
  • You can detect or analyze feelings in French, Italian, Arabic, and English.
  • You can classify text and comments in different languages.
  • Easy to use for both professionals and non-professionals.
  • Use analytics to gain deep insight into what's happening on social media platforms.
  • Simple interface.
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Reputation.com, Inc
  • Streamlines reviews across multiple platforms
  • Makes answering reviews/surveys easy across multiple platforms
  • Assists with management of consistent information across online listings
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Cons
Keatext
  • It is only available in French, Arabic, Spanish and English. I really would love it to be in the Hindi language.
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Reputation.com, Inc
  • better responses that are more unique
  • would love to be notified as soon as the review comes in also
  • publish our responses for us
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Alternatives Considered
Keatext
We were using Freshdesk before using Keatext. When it comes to report & dashboard analysis Keatext provides advanced analytics options. Keatext provides high availability with integrations options of mail notifications & SMS notifications as well. Keatext provides chatbot options for auto-respond user queries.
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Reputation.com, Inc
Reputation.com has a better price point. Reputation has other tools that made us choose them over Binary Fountain. There is another company, although the name escapes me, that has similar services to Reputation, but they put a large focus on Yelp and Apple Maps, as opposed to Reputation who puts an emphasis on Google and Google maps.
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Return on Investment
Keatext
  • Keatext allows the creation of custom tests to meet the needs of each business.
  • Automate UX research for scalability.
  • Provides analytical data in addition to tracking user experience.
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Reputation.com, Inc
  • Update clientele about important information
  • Available metrics to improve post qualities
  • Daily failures results in less usage due to trust issues
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ScreenShots

Keatext Screenshots

Screenshot of AI-based predictive recommendations with SWOT chartScreenshot of Customizable and interactive dashboardScreenshot of Topics and opinions heatmapScreenshot of Advanced sentiment analysis including customer questions and suggestionsScreenshot of Multichannel analysis including reviews, open ended surveys, and contact center tickets