Keatext vs. Zendesk Suite
Keatext vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Keatext | Enterprise companies (1,001+ employees) | Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction. It finds recommendations in customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization. Keatext helps users to: Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses… | $550 per month | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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Keatext | Zendesk Suite | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Keatext | Zendesk Suite | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Keatext | Zendesk Suite | |
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Likelihood to Recommend | 9.1 (6 ratings) | 8.3 (152 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (25 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Keatext | Zendesk Suite | |
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Likelihood to Recommend | Keatext | Zendesk |
Pros | Keatext | Zendesk |
Cons | Keatext | Zendesk |
Likelihood to Renew | Keatext No answers on this topic | Zendesk |
Usability | Keatext No answers on this topic | Zendesk |
Reliability and Availability | Keatext No answers on this topic | Zendesk |
Performance | Keatext No answers on this topic | Zendesk |
Support Rating | Keatext No answers on this topic | Zendesk |
Online Training | Keatext No answers on this topic | Zendesk |
Implementation Rating | Keatext No answers on this topic | Zendesk |
Alternatives Considered | Keatext | Zendesk |
Return on Investment | Keatext | Zendesk |
ScreenShots | Keatext Screenshots | Zendesk Suite Screenshots |