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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Kintone

    Score9.7 out of 10
    N/AKintone is a customizable digital workplace platform used to manage data, tasks, and communication. The no-code drag-and-drop interface can be used to create custom applications.

    $120

    per month for 5 users (minimum)

    OnBase

    Score9.5 out of 10
    N/AOnBase by Hyland is an enterprise content management platform with business process and case management capabilities. It is modular by design and allows users to tailor the solution to their specific requirements.N/A
    Pricing
    KintoneOnBase
    Editions & Modules
    Professional Subscription
    $24
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    KintoneOnBase
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsMinimum requirement of 5 users. Kintone offers a free prototype to build with using existing process.—
    More Pricing Information
    Features
    KintoneOnBase
    Sales Force Automation
    Comparison of Sales Force Automation features of Kintone and OnBase
    Feature
    Kintone
    8.3
    9 Ratings
    6% above category average
    OnBase
    -
    Ratings
    Customer data management / contact management9.76 Ratings00 Ratings
    Workflow management9.29 Ratings00 Ratings
    Territory management8.54 Ratings00 Ratings
    Opportunity management8.54 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)7.04 Ratings00 Ratings
    Contract management7.03 Ratings00 Ratings
    Quote & order management7.54 Ratings00 Ratings
    Channel / partner relationship management9.33 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Kintone and OnBase
    Feature
    Kintone
    9.0
    7 Ratings
    16% above category average
    OnBase
    -
    Ratings
    Case management9.67 Ratings00 Ratings
    Help desk management8.56 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Kintone and OnBase
    Feature
    Kintone
    8.0
    2 Ratings
    3% above category average
    OnBase
    -
    Ratings
    Lead management8.02 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Kintone and OnBase
    Feature
    Kintone
    8.9
    9 Ratings
    14% above category average
    OnBase
    -
    Ratings
    Task management9.06 Ratings00 Ratings
    Reporting8.89 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Kintone and OnBase
    Feature
    Kintone
    8.1
    8 Ratings
    6% above category average
    OnBase
    -
    Ratings
    Pipeline visualization8.34 Ratings00 Ratings
    Customizable reports8.08 Ratings00 Ratings
    Customization
    Comparison of Customization features of Kintone and OnBase
    Feature
    Kintone
    8.9
    11 Ratings
    15% above category average
    OnBase
    -
    Ratings
    Custom fields9.211 Ratings00 Ratings
    Custom objects9.09 Ratings00 Ratings
    API for custom integration8.65 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Kintone and OnBase
    Feature
    Kintone
    8.5
    2 Ratings
    12% above category average
    OnBase
    -
    Ratings
    Marketing automation8.52 Ratings00 Ratings
    Platform
    Comparison of Platform features of Kintone and OnBase
    Feature
    Kintone
    9.3
    6 Ratings
    20% above category average
    OnBase
    -
    Ratings
    Mobile access9.36 Ratings00 Ratings
    Security
    Comparison of Security features of Kintone and OnBase
    Feature
    Kintone
    9.5
    10 Ratings
    12% above category average
    OnBase
    -
    Ratings
    Role-based user permissions9.510 Ratings00 Ratings
    Enterprise Content Management
    Comparison of Enterprise Content Management features of Kintone and OnBase
    Feature
    Kintone
    -
    Ratings
    OnBase
    8.2
    43 Ratings
    1% above category average
    Content capture & imaging00 Ratings9.041 Ratings
    File sync, storage & archiving00 Ratings9.033 Ratings
    Document management00 Ratings10.042 Ratings
    Records management00 Ratings8.040 Ratings
    Content search & retrieval00 Ratings8.043 Ratings
    Enterprise content collaboration00 Ratings8.034 Ratings
    Content publishing & creation00 Ratings8.222 Ratings
    Security, risk management & information governance00 Ratings9.033 Ratings
    Contract lifecycle management00 Ratings8.424 Ratings
    Automated workflows00 Ratings9.023 Ratings
    Artificial intelligence00 Ratings5.811 Ratings
    Mobile support00 Ratings7.615 Ratings
    Integration00 Ratings7.022 Ratings
    Best Alternatives
    KintoneOnBase
    Small Businesses
    Salesflare
    Score10 out of 10
    Egnyte
    Score9.3 out of 10
    Medium-sized Companies
    Coevera
    Score8 out of 10
    Epicor ECM
    Score7.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Dashpivot - By Sitemate
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    KintoneOnBase
    Likelihood to Recommend
    9.7
    (58 ratings)
    9.9
    (43 ratings)
    Likelihood to Renew
    10.0
    (8 ratings)
    8.8
    (7 ratings)
    Usability
    9.4
    (16 ratings)
    8.6
    (9 ratings)
    Availability
    10.0
    (2 ratings)
    -
    (0 ratings)
    Performance
    10.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.4
    (46 ratings)
    5.8
    (16 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (1 ratings)
    Online Training
    10.0
    (1 ratings)
    8.2
    (1 ratings)
    Implementation Rating
    6.8
    (4 ratings)
    8.7
    (3 ratings)
    Configurability
    9.0
    (43 ratings)
    9.1
    (1 ratings)
    Contract Terms and Pricing Model
    10.0
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    10.0
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (2 ratings)
    -
    (0 ratings)
    Professional Services
    10.0
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    10.0
    (2 ratings)
    9.1
    (1 ratings)
    Vendor pre-sale
    10.0
    (2 ratings)
    7.3
    (1 ratings)
    User Testimonials
    KintoneOnBase
    Likelihood to Recommend
    Kintone
    I recommend Kintone for companies that need the ability to customize standalone applications or to provide a 'hub' to employees as a jumping-off point. I also recommend Kintone for any company that is drowning in spreadsheets, or is using 10 apps for 10 different purposes - you can consolidate everything into one place. Kintone, I think, needs a larger team for customization as your company grows. If you are a small office of 20 people, using it out of the box will likely be just fine for your needs. If you're working with 200 people out of an office, it'd likely be good to have someone with a bit of CSS, Java, and API experience in order to maximize what you get out of it - though you won't need that if you're keeping it simple.
    Incentivized
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    Hyland
    OnBase is a content services solution for organizations that need high visibility to documents or information across multiple teams or departments. It supports users' access control, workflow functionality with transaction history, electronic document retention, and destruction documentation. Hyland can support the organization for implementations or solutions, or the organization can utilize the education services and build out the solution themselves.
    Incentivized
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    Pros
    Kintone
    • Flexibility. You can build apps (without coding) to serve a wide range of processes and projects.
    • Ease of use. The interface is intuitive.
    • Training. There are resources readily available to train new users. Even starting from scratch, I felt like I was up to speed in just a few hours.
    Incentivized
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    Hyland
    • Workflow and Configuration - easy to learn
    • Documentation for each application and toolset
    • Hyland Account Managers and staff are knowledgeable
    • Robust User Community that helps solve an issue or make recommendations
    • Web client - no application installation needed on a PC for users
    Read full review
    Cons
    Kintone
    • Sometimes it's a little challenging to know which fields to enter and where. There is a little bit of a learning curve with creating your own apps.
    • More visuals would be great! I love seeing the data visually, and so does my board.
    • That's all I can think of - I really do enjoy the program.
    Incentivized
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    Hyland
    • I personally find the user inferface to be obnoxious and obtuse.
    • When we have issues it is often hard to resolve the problem as there are many variables such as file types, DPI, and scanner setting that combine to make it hard to pinpoint trouble spots.
    • The upgrade process has always been a nightmare for our team. We are not on the latest version now due to this issue.
    Incentivized
    Read full review
    Likelihood to Renew
    Kintone
    We have been quite happy with our use of Kintone thus far. We looked at several options before choosing Kintone and believe it had the best value and best features, while allowing for complete customization, rather than being locked into preformatted apps that may not address exactly what we need or be more than what we need.
    Incentivized
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    Hyland
    OnBase has become a core part of our enterprise solutions toolkit due to its ever-growing integration capabilities. Any business process that produces or tracks documents or object entities can be modeled and managed within OnBase and used to supplement almost any line-of-business system that we use.
    Incentivized
    Read full review
    Usability
    Kintone
    I love everything bout it. I love that if there is something I don't feel is working well enough, we are able to change it. The ONLY thing I would say is that if you were able to make it so every time I click on anything in the website/app it stayed in the same page, that would be great, but I don' think it is possible and I think this is due to using so many external APIs
    Incentivized
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    Hyland
    You get out of something what you put into it. You reap what you sow! If an organization will spend time setting the solution up, dedicating staff to its development and ongoing support, and always keep the end-user in mind during development, you will have one of the most well-received solutions in your organization. So many organizations that I speak with stand up a solution but don't commit someone to its upkeep and development. It is vital that you have the staff to work within the solution on a daily basis.
    Incentivized
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    Reliability and Availability
    Kintone
    Never had an issue with this.
    Incentivized
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    Hyland
    No answers on this topic
    Performance
    Kintone
    Pages load quickly, no issues with response time
    Incentivized
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    Hyland
    No answers on this topic
    Support Rating
    Kintone
    I am very happy with Kintone and support it fully. I think that it is a great place for any company that wants to create a platform for better management. It is easy to use and pretty affordable. It is straightforward and has many tools that can be used by anyone. There are many helpful tutorials available too to guide users
    Incentivized
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    Hyland
    This rating is a compromise because I technically have 2 tiers of support.
    I go through a re-seller that I give a (10). I send an email and receive acknowledgment within minutes.
    For the few times we need to contact Hyland for assistance, it sometimes takes a couple of days to receive a response - and then the first tier might go back and forth a dozen times through email instead of initiating a phone call. And for an advanced issue, they take too long before they forward to an evangelist or someone more knowledgeable that is able to assist. I give that process an (8).
    Incentivized
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    In-Person Training
    Kintone
    No answers on this topic
    Hyland
    The trainer was very knowledgeable and was a Hyland employee. The training was at their corporate headquarters, so it allowed our team to become familiar with organization and culture.
    Incentivized
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    Online Training
    Kintone
    The training was seamless and easy to follow
    Incentivized
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    Hyland
    With the Premium subscription, there is a tone of training with audio and practice options.
    Incentivized
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    Implementation Rating
    Kintone
    Everyone has their own tastes of things and way they want to work. Asking them to adapt to the changes with the new tools or apps is always difficult. We would want to start with a very small but best example within the organization, which in our case was that the employees will not be bothered by the bosses by being asked to find the documents, status of the progresses, or major things/requests/projects.
    Incentivized
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    Hyland
    Using Hyland professional services to assist with the implementation made things much easier. They have the knowledge and experience to get the system live as users are expecting
    Incentivized
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    Alternatives Considered
    Kintone
    Kintone is the easiest product to create from and the cost is the lowest I believe. In addition, reconfigurability and extendability are great. If you look for a low code tool, you can try Kintone. But as same as another low code tool, don't expect too much.
    Incentivized
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    Hyland
    The version of SharePoint we were utilizing was not very practical. We oftentimes had issues with archived documents, where they could be found or opening them all together. It seemed the older the document the harder it was to access when logged into SharePoint. This is critical in our business as we need to behave full access to documentation sent and received for an owner's account.
    Read full review
    Contract Terms and Pricing Model
    Kintone
    Should be multiple pricing packages.
    Incentivized
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    Hyland
    No answers on this topic
    Scalability
    Kintone
    I could see this work for all departments if implemented correctly.
    Incentivized
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    Hyland
    No answers on this topic
    Professional Services
    Kintone
    We have nothing but positive things to say about the kintone professional services we utilized during the install and after we went live.
    Incentivized
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    Hyland
    No answers on this topic
    Return on Investment
    Kintone
    • It used to take us 15-20 minutes to create a quote for a client. It now takes less than 3.
    • It allows a few of our employees to work remotely, which was essentially impossible prior.
    • We can see raw data for success/failure rates, which we actively use in our employee review process.
    Incentivized
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    Hyland
    • OnBase provides a very reliable ECM platform for the company.
    • OnBase helped to remove the dependency on paper files and file folders. This saved real estate cost as well as facilitated the ability to work from anywhere.
    • OnBase made same day processing of all incoming and outgoing documents a reality.
    Incentivized
    Read full review
    ScreenShots

    Kintone Screenshots

    Screenshot of a view of apps from the portalScreenshot of 4 ways to build an appScreenshot of the drag and drop interfaceScreenshot of business app viewsScreenshot of Kintone appearing across desktop, and mobile

    OnBase Screenshots

    Screenshot of an Approval for an Ad-Hoc Task.Screenshot of Onbase's Dark Mode.Screenshot of the Document Viewer.Screenshot of the Send to Department feature.Screenshot of the Workflow Stage.