KnowBe4 Security Awareness Training vs. Phished

I think the most important factor is that our risk has decreased significantly among staff. Our staff is well below the industry (Education) benchmark in terms of users that are "prone to phishing". We also have multiple instances over the years where employees have stopped real efforts to access data illegally or an attempt to take funds from our institution

Incentivized

Phished was very easy to implement at my organization. We have had no issues with my team navigating this software. The platform is extremely user friendly. I would recommend Phished to any company looking to protect themself against cyber attacks. This software is an asset that definitely pays for itself in the long run. You can never be too safe!

Incentivized

• Phish tests can be set to various difficulty levels as staff becomes more knowledgeable in catching phish emails.
• Automated phish tests and training save a lot of admin time. The product can also test for phone and USB stick practices.
• The phish alert button in Outlook, along with PhishER and PhishFlip allow easy managing and response to actual phishing emails.
• The interactive training is well designed to cover all types of phishing and safe email and phone behavior.

Incentivized

• Provides simulations to help increase cyber threat awareness
• Provides continual active reporting to lock out cyber attacks
• Provides their "Behavioral Risk Score" to monitor the organization's security status at all times

Incentivized

• The provided templates for phishing simulations are mainly available in English. There are also some templates available in our native language, but their number is small. We have seen other platforms offer way more phishing simulation templates in our language.
• Although there is a really huge number of training videos available, some of them are outdated and no longer have much to offer. Some cleaning up could help in this direction.
• Although there a some games / puzzle like trainings available, we have seen other platforms offer more and better ones (on the other platforms had they had almost no videos at all...). It would help significantly to also invest in enriching the provided puzzles / games.
• We have seen other platforms offer games, where, for example, employees of the company can compete against each other while working together in groups to achieve a common goal (e.g., eliminate a fictional security threat that has "hit" the company. Plan the steps needed to be taken, take the steps one after another and have a chance to see the impact each action has. At the end the team that has suffered the least cost to end the threat is the one that wins. Just an example. The point is to make this challenging, using gamification and to make the employees part of the prevention force of the company against cybersecurity threats.

Incentivized

• I would like more testing and personalized simulations added
• It would be great to have job role specific training so each different department knows better of the cyber threats that might come their particular way
• More detailed status reports would certainly be beneficial

Incentivized

This product has many benefits that we depend on. Even without the trainings/campaigns, having a program that can easily report suspicious emails as well as pull those emails from all inboxes is a major benefit. With everything combined together, KnowBe4 is a complete package that is great for any business.

Incentivized

The training videos we have access to are high quality, and provide a wide variety. The Inside Man videos has a cult following within our organization, and has driven a much greater interest in security awareness. And KB4's willingness to negotiate pricing for us as a nonprofit has been very valuable to us as well.

Incentivized

There have only been a handful of outages in the 2 years we have had the product. Even during those instances, parts of the system were still operational

Incentivized

Pages load quickly, filter/sort quickly, and don't slow down or freeze. Everything is smooth and very easy to use. There are a places in the UI where you can forget how to get there, but other than that everything is great. We have had no issues using any part of the website.

Incentivized

Tech prod support is great! I did have to ask for a new customer success rep, needed a more experienced person to match my 12 years of experience running Cybersec training programs. Would suggest that more matching of rep level of knowledge to client level knowledge would help.

Incentivized

Helpful and knowledgeable account managers have helped us navigate and use the system to our full potential

Incentivized

confusing question. I inherited this application so I didnt get any formal training other than the person who was leaving. The CSM provided some later on when I asked in a zoom call

The implementation went really well and KnowBe4 was there the whole time on setup to make sure things were setup correctly. The only thing we had to figure out on our own was to script users automatically being added to security groups. So that when they sync to knowBe4 from AD they are placed into the same/correct groups.

Incentivized

KnowBe4 offered a significantly more favorable cost-benefit ratio compared to other solutions. Its seamless integration with our existing infrastructure—particularly Active Directory and email systems—was the most compatible with our operational and security requirements.

Incentivized

Phished seemed like the better alternative for my organization. I have used Barracuda in the past with another employer. That software doesn't provide the status reports that Phished does. Barracuda filters company wide emails which seems like a good feature, but can be detrimental when "safe" emails aren't making their way through. Phished has a better monitoring system overall

Incentivized

The product scales greatly. As long as you upgrade the license to support the number of users you are needing, adding in those new users is easy. Also getting those users set up with trainings/campaigns is very easy as well

Incentivized

• We've had several phishing attempts that were "emergencies" to update banking information that users didn't fall for, so that has saved potentially thousands of dollars.
• I don't have specific-hard numbers, but I do believe KnowBe4 has been very valuable to us.

Incentivized

• Phished has helped us protect against data breaches which in return protects our profits and maintain client retention
• Phished has freed up project management tasks for our IT department since the software is always monitoring cyber attacks
• Phished has allowed my organization to meet its annual cyber protection goals

Incentivized