Likelihood to Recommend
I would recommend KROCK to those in the creative industry who struggle with keeping client communication neat, missing deadlines, and spending too much time on project management rather than focusing on their result. KROCK is a good backend system for the creative process.
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Microsoft Teams is ideal for organizations where employees regularly collaborate by sharing files, working on the same documents, updating the progress, etc. This is because different file formats are supported for online editing and collaboration with the help of Microsoft Teams. Additionally, for every file which is shared among the team members, emails are not sent again and again which helps in easily managing and organizing files. It is less appropriate where the team members have to instantly reply to an urgent task as sometimes the notifications are not sent properly which may lead to a delay in the work.
Read full review Pros Good usability--for clients, the team, and freelancers The feedback feature is useful--it reduced client communication errors substantially Provides transparency and insight into the work process for my clients Ability to create different versions and present each of them to the clients Relevant step sequence and project dashboard Read full review Video calls are great with Microsoft Teams. They've made big improvements over the last year and I rarely have issue with getting on. It's nice when things just work. The most used functionality is, of course, the chat feature. It does what it's supposed to do and you can create chat groups from whoever you'd like. We use it a lot when there is a special project and a team from various groups get together for a short period of time to get things done. An overlooked function is the ability to search anything within Microsoft Teams. Any photo, document, or chat can be searched and found pretty easily. I can't tell you how many times this has saved me from having to rewrite something or start over. Read full review Cons I sometimes have a hard time viewing both the meeting screen and chat window at the same time. There have been times when someone in a meeting will totally lose their connection. At times the sound quality is not what it should be which makes it hard to hear each other. Read full review Likelihood to Renew
Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
Read full review Usability
User experience has been much better than the previous Skype for Business app. It has an easy-to-use interface with persistent chats. The search feature is very fast and useful. MS Teams has mostly focused on Collaboration and team building features which are very useful for organizational communications. Since Teams is accessible from multiple platforms like Laptop, Desktop, Mobile phones, etc it has been very convenient from a Mobility perspective.
Read full review Reliability and Availability
Rare, but outages do happen
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Sometimes about once a week I get a message that says "Sorry, there seems to be something wrong". But it goes away in a few minutes.
Read full review Support Rating
There is an online support chat available. And the KROCK team reached out to me for detailed feedback on the platform and suggestions for improvements, which is truly considerate of them. They are always very kind, positive, and easy to ask for help, which is a pleasure.
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Using Microsoft Teams has resulted in much faster business communications with both co-workers and consultants. There has been little need for support with this software as the interface is very intuitive and the product is overall very well designed. We did encounter an issue with the built-in phone service, however, this was quickly resolved by the support team.
Read full review Implementation Rating
I find everything I need for my day-to-day work.
Read full review Alternatives Considered
Easier to use for our clients, which is important, as many of our clients only use the application for a short time and don't care to invest too much time or energy to learn the features. It has a clean and reliable dashboard and overall user interface.
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I enjoy Teams better than Lync/
for Business, but I enjoy
the most for inter-company communication and UI/UX convenience. The learning curve for
is very small and it has a casual atmosphere that would engage the employees in a more fun and welcoming manner than a stark and professional background of Teams.
Read full review Contract Terms and Pricing Model
Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.
Read full review Scalability
It does not appear to have a limit to how many teams and employees we can have using it
Read full review Professional Services
I used Skype for Business to take calls, hold conferences, and provide remote assistance to users. Microsoft Teams, on the other hand, is superior to Skype for Business in my opinion. My job entails a lot of screen sharing.
Read full review Return on Investment Saves a lot of time in communication, documentation, and project management Read full review I think it has allowed us to leverage our Office365 more effectivly since all of the apps are synced together. It has really allowed us transition away from more formal webex meetings and have a more free flow conversation. It also gives us a more direct line to our manager if we need there input they can easily join our team chat. Read full review ScreenShots