Overall Satisfaction with Microsoft Teams
We use Microsoft Teams for our day-to-day collaboration. All of my meetings are held using Teams. All my team members have been working from home since the pandemic and Teams is our lifesaver. It provides really cool interface with provisions for sharing files/tasks/calendars/whiteboards, etc. It has an Office 365 button that allows us to easily navigate/share mail/access SharePoint, etc.
- Chats are easy to manage and include an easy search option for retrieving previous chat history
- Whiteboards have tasks which can be shared with a group
- Video call quality is excellent, I hardly see any glitching
- Sometimes pings are not instantaneous, especially when there are more than 100 participants in the Teams meeting
- Gets hung up once in a while when the system is loading
- Some headphone/Bluetooth connectivity issues. I turn on my Bluetooth just after receiving a Teams call notification. Sometimes the audio doesn't switch to Bluetooth and sometimes the sound is completely lost after connecting the call. In both cases, I had to completely reboot the system.
- Improves collaboration within the team
- Integrated well with Outlook 365 - easy to access mail/PowerPoint/Excel sheets during presentations
- Notification settings can be improved, for example, have the option to display priority after receiving a notification
Do you think Microsoft Teams delivers good value for the price?
Yes
Are you happy with Microsoft Teams's feature set?
Yes
Did Microsoft Teams live up to sales and marketing promises?
Yes
Did implementation of Microsoft Teams go as expected?
Yes
Would you buy Microsoft Teams again?
Yes
Microsoft Teams Feature Ratings
Using Microsoft Teams
10000 - Teams is used throughout the company - Customer Engagement/Engineering/R & D/Tests, it's used across all our teams
20 - Basic knowledge of interfaces
- Daily meetings
- File sharing
- Creating e-learning sessions for newbies
- File sharing
- Code reviews
- White board brainstorming
- E-learning
- Fun activities
- Group gaming
Evaluating Microsoft Teams and Competitors
Yes - Skype for business - this was not scalable and had several issues with video quality
- Price
- Product Features
- Product Usability
Product Features - Has numerous features like Outlook 365 access, file sharing, SharePoint access, task assignments, etc.
Based on various features supported by the product.
Microsoft Teams has far more features compared to Webex. It integrates Outlook 365 which is very useful during meetings.
Microsoft Teams Implementation
- Third-party professional services
Sevice Now
- Not sure
Microsoft Teams Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support cares about my success Quick Initial Response | Need to explain problems multiple times |
Yes. Collaboration is critical when working from home and Teams' support is critical for my team's success.
Yes - Yes, resolved within expected timelines.
I faced some audio connectivity issues during the initial days. The support team provided great support to fix this.
Using Microsoft Teams
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Video calling
- File sharing
- Setting up meetings
- Large meeting with more than 100 participants
Yes - It works perfectly well