Works perfectly well for teams of less than 20 in size
Updated July 01, 2022

Works perfectly well for teams of less than 20 in size

Sarath Kumar Pujari | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Microsoft Teams

We use Microsoft Teams for our day-to-day collaboration. All of my meetings are held using Teams. All my team members have been working from home since the pandemic and Teams is our lifesaver. It provides really cool interface with provisions for sharing files/tasks/calendars/whiteboards, etc. It has an Office 365 button that allows us to easily navigate/share mail/access SharePoint, etc.
  • Chats are easy to manage and include an easy search option for retrieving previous chat history
  • Whiteboards have tasks which can be shared with a group
  • Video call quality is excellent, I hardly see any glitching
  • Sometimes pings are not instantaneous, especially when there are more than 100 participants in the Teams meeting
  • Gets hung up once in a while when the system is loading
  • Some headphone/Bluetooth connectivity issues. I turn on my Bluetooth just after receiving a Teams call notification. Sometimes the audio doesn't switch to Bluetooth and sometimes the sound is completely lost after connecting the call. In both cases, I had to completely reboot the system.
  • Improves collaboration within the team
  • Integrated well with Outlook 365 - easy to access mail/PowerPoint/Excel sheets during presentations
  • Notification settings can be improved, for example, have the option to display priority after receiving a notification
Works perfectly for my team, it helped improve our productivity as a team.

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Did implementation of Microsoft Teams go as expected?


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[Microsoft Teams] has a very intuitive interface. I don't have to search for buttons and everything seems to be in the right place.
[Microsoft Teams is] perfectly suited for daily meetings of small size, about 7-20 people. It has an option for scheduling work assignments and tracking progress. The whiteboard really helps with brainstorming new ideas. It is less appropriate when team size is larger than 100. There is a lag in pings when a large number of people type at the same time. Sometimes the time lag can be as high as a couple of minutes. It is also not suitable when the presenter asks a question and looks for an answer on the chat when participants are more than 200.

Microsoft Teams Feature Ratings

Task Management
Gantt Charts
Workflow Automation
Mobile Access
Visual planning tools
Internal knowledgebase
Integrates with GoToMeeting
Integrates with Outlook
Video files
Audio files
Document collaboration
Integrates with Google Drive
Device sync

Using Microsoft Teams

10000 - Teams is used throughout the company - Customer Engagement/Engineering/R & D/Tests, it's used across all our teams
20 - Basic knowledge of interfaces
  • Daily meetings
  • File sharing
  • Creating e-learning sessions for newbies
  • File sharing
  • Code reviews
  • White board brainstorming
  • E-learning
  • Fun activities
  • Group gaming
This is the best communicator I have used throughout my career. It works perfectly well for small size teams and has almost everything I need for my day-to-day activities.

Evaluating Microsoft Teams and Competitors

Yes - Skype for business - this was not scalable and had several issues with video quality
  • Price
  • Product Features
  • Product Usability
Product Features - Has numerous features like Outlook 365 access, file sharing, SharePoint access, task assignments, etc.
Based on various features supported by the product.
Microsoft Teams has far more features compared to Webex. It integrates Outlook 365 which is very useful during meetings.

Microsoft Teams Implementation

I find everything I need for my day-to-day work.
  • Third-party professional services
Sevice Now

Microsoft Teams Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
Need to explain problems multiple times
Yes. Collaboration is critical when working from home and Teams' support is critical for my team's success.
Yes - Yes, resolved within expected timelines.
I faced some audio connectivity issues during the initial days. The support team provided great support to fix this.

Using Microsoft Teams

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Video calling
  • File sharing
  • Setting up meetings
  • Large meeting with more than 100 participants