Kustomer vs. Pega Customer Service
Kustomer vs. Pega Customer Service
Product | Rating | Most Used By | Product Summary | Starting Price |
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Kustomer | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user | |
Pega Customer Service | N/A | Pega Customer Service is a solution for solving interactions with customers, including collections, claims management, and other case management. It is available in 3 editions: the Digital Customer Engagement Edition, the Enterprise Edition, and the Case Management Edition. | N/A |
Kustomer | Pega Customer Service | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | All plans require an annual subscription and 8 users minimum. | — | ||||||||||||||
More Pricing Information |
Kustomer | Pega Customer Service | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Kustomer | Pega Customer Service | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Kustomer | Pega Customer Service | |
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Likelihood to Recommend | 9.0 (38 ratings) | 7.7 (2 ratings) |
Likelihood to Renew | 7.9 (2 ratings) | - (0 ratings) |
Usability | 8.4 (4 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 6.4 (2 ratings) | - (0 ratings) |
Support Rating | 9.9 (7 ratings) | - (0 ratings) |
In-Person Training | 7.6 (2 ratings) | - (0 ratings) |
Online Training | 8.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.9 (2 ratings) | - (0 ratings) |
Configurability | 7.9 (2 ratings) | - (0 ratings) |
Ease of integration | 7.2 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Vendor post-sale | 8.7 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 9.1 (2 ratings) | - (0 ratings) |
Kustomer | Pega Customer Service | |
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Likelihood to Recommend | Kustomer, LLC | Pegasystems |
Pros | Kustomer, LLC | Pegasystems |
Cons | Kustomer, LLC | Pegasystems |
Likelihood to Renew | Kustomer, LLC | Pegasystems No answers on this topic |
Usability | Kustomer, LLC | Pegasystems No answers on this topic |
Reliability and Availability | Kustomer, LLC | Pegasystems No answers on this topic |
Performance | Kustomer, LLC | Pegasystems No answers on this topic |
Support Rating | Kustomer, LLC | Pegasystems No answers on this topic |
In-Person Training | Kustomer, LLC | Pegasystems No answers on this topic |
Online Training | Kustomer, LLC | Pegasystems No answers on this topic |
Implementation Rating | Kustomer, LLC | Pegasystems No answers on this topic |
Alternatives Considered | Kustomer, LLC | Pegasystems |
Scalability | Kustomer, LLC | Pegasystems No answers on this topic |
Return on Investment | Kustomer, LLC | Pegasystems |
ScreenShots | Kustomer Screenshots | Pega Customer Service Screenshots |