What users are saying about
35 Ratings
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Top Rated
207 Ratings
35 Ratings
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Score 8.6 out of 100

Spiceworks Help Desk

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Top Rated
207 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Likelihood to Recommend

Lansweeper

Lansweeper I believe is well suited for any environment - its low cost and small footprint make it an easy addition to any organization, big or small, that is looking for an asset inventory solution that can either replace or supplement existing asset management systems. It may not be well suited for situations where a lot of customization is necessary, such as pulling in custom fields or details from equipment that don't reside in a registry.
Brandon Patton | TrustRadius Reviewer

Spiceworks Help Desk

Spiceworks is well suited for Information Technology departments who have a limited budget. The free version of this software is one of the best tools to help a security practitioner perform a risk analysis on their network. Other similar tools that are free are limited in the IP ranges that they can scan, but not Spiceworks. I can scan several subnets with this tool. Another cool feature is that I don't have to visit each workstation on our network to obtain information about it. Spiceworks gives me all the information I need right at my own desktop. Spiceworks is well suited for small IT shops and small security departments. Other tools of this capability will cost you thousands
BART HUNTER | TrustRadius Reviewer

Feature Rating Comparison

IT Asset Management

Lansweeper
9.4
Spiceworks Help Desk
Software and hardware inventory tracking
Lansweeper
9.5
Spiceworks Help Desk
License management
Lansweeper
9.1
Spiceworks Help Desk
Asset relationship management
Lansweeper
9.5
Spiceworks Help Desk

Incident and problem management

Lansweeper
Spiceworks Help Desk
8.7
Organize and prioritize service tickets
Lansweeper
Spiceworks Help Desk
8.9
Expert directory
Lansweeper
Spiceworks Help Desk
8.4
Subscription-based notifications
Lansweeper
Spiceworks Help Desk
8.4
ITSM collaboration and documentation
Lansweeper
Spiceworks Help Desk
8.2
Ticket creation and submission
Lansweeper
Spiceworks Help Desk
9.3
Ticket response
Lansweeper
Spiceworks Help Desk
9.2

Self Help Community

Lansweeper
Spiceworks Help Desk
8.7
External knowledge base
Lansweeper
Spiceworks Help Desk
9.2
Internal knowledge base
Lansweeper
Spiceworks Help Desk
8.3

Multi-Channel Help

Lansweeper
Spiceworks Help Desk
8.5
Customer portal
Lansweeper
Spiceworks Help Desk
8.9
IVR
Lansweeper
Spiceworks Help Desk
9.0
Social integration
Lansweeper
Spiceworks Help Desk
8.3
Email support
Lansweeper
Spiceworks Help Desk
8.5
Help Desk CRM integration
Lansweeper
Spiceworks Help Desk
8.0

Pros

Lansweeper

  • Inventory - LANSweeper scans the network for devices - anything with an SNMP trap or using AD or local credentials. We can get an in-depth look at devices.
  • Reporting - LANSweeper can generate just about any report you can imagine. We can check RAM in groups and determine where upgrades are needed. We can find local printers (which aren't allowed on our network) and address that issue with the user. We can check CPU type to help determine end of life without our network.
  • Printers - It's nice to have a quick look at printer statuses. Toner levels, out of paper, and service errors are all reported via LANSweeper.
Michael Metalios | TrustRadius Reviewer

Spiceworks Help Desk

  • Help desk trouble ticket system, which is great for tracking the status of issues within your organization. It allows users the ability to submit help requests themselves, and it allows teams to update and track the tickets.
  • Inventory tracking of all your equipment with lots of details about each piece of equipment, like the patch level of computers and the location for equipment or the last time it was serviced or updated.
  • Spiceworks is free!! You can't beat a free solution, and the community behind Spiceworks is huge. Their forums are filled with fellow IT pros willing to help each other out if you submit a question.
Andrew Shannon | TrustRadius Reviewer

Cons

Lansweeper

  • Can only scan what it sees. Doesn't show every item on the machine. Patches are also absent.
  • Software Recognition is OK with Microsoft. It is dire within our network of multiple products. Recognition is at about 35% with constant manual work needed to baseline for each manufacturer in each network
  • Datacenter compliance is a manual project. We used Excel extensively.
  • License optimization is limited to installations v surplus licenses. We need to know who's using what and how.
Anonymous | TrustRadius Reviewer

Spiceworks Help Desk

  • As a user, I would like to have a login where I can track my specific requests in one place
  • We currently have a link that we access to enter our requests-it would be cool if we could initiate via email plugin
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Lansweeper

Lansweeper 10.0
Based on 1 answer
The price to function scale is so far towards function it would be stupid to get rid of it
Mike Hempel | TrustRadius Reviewer

Spiceworks Help Desk

Spiceworks Help Desk 8.8
Based on 28 answers
There is no contract to renew, since it's free. Spiceworks has helped me so much that I couldn't imagine trying to replace it with a different product. I'd have a hard time finding a single product that does everything that Spiceworks does, let alone one that does it as well as Spiceworks and for free
Chris Johnson | TrustRadius Reviewer

Usability

Lansweeper

No score
No answers yet
No answers on this topic

Spiceworks Help Desk

Spiceworks Help Desk 10.0
Based on 6 answers
1. Its free.2. Its easy to install.3. You can have it up and running in under 1-hour.4. You get dashboards that are easy to read so you know the state of your network.5. You can create your own reports and not just the ones already installed.6. Excellent tool for network administrators and security practitioners.7. Did I mention that its free?
BART HUNTER | TrustRadius Reviewer

Reliability and Availability

Lansweeper

No score
No answers yet
No answers on this topic

Spiceworks Help Desk

Spiceworks Help Desk 10.0
Based on 6 answers
We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
Patrick Yeager | TrustRadius Reviewer

Support Rating

Lansweeper

Lansweeper 9.8
Based on 5 answers
Lots of info online there are tons of SQL Reports you can copy from the web as Lansweeper and users post many of them. They also send out alerts that pop up on Lansweeper, letting you know of an update that you need for certain software and provide an SQL report so you can scan your system to see what PCs need this update.
Mike Bursack | TrustRadius Reviewer

Spiceworks Help Desk

Spiceworks Help Desk 8.6
Based on 47 answers
Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.
Anonymous | TrustRadius Reviewer

Implementation Rating

Lansweeper

No score
No answers yet
No answers on this topic

Spiceworks Help Desk

Spiceworks Help Desk 10.0
Based on 12 answers
If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth
Jennifer Metcalf | TrustRadius Reviewer

Alternatives Considered

Lansweeper

Though Lansweeper isn't designed as a live network management tool, it's intended as a static Networked Asset Inventory Manager. It does share many functions with other applications, and the reporting tool in Lansweeper is much easier to use and to customize (create your own SQL queries to extract information) as well.
Anonymous | TrustRadius Reviewer

Spiceworks Help Desk

I've used a specialized home based Notes database system prior to Spiceworks. That system was a kludge and outgrew what it originally was supposed to be. We had to make things work in it. Spiceworks is a generic system that while basic allows you to track your issues. It's a good system to use for a small shop.
Andrew Murphy | TrustRadius Reviewer

Return on Investment

Lansweeper

  • We actually saved a decent amount of money by switching to Lansweeper.
  • The way we have Lansweeper currently setup is on a local machine but if that machine goes offline, we have no access to it. Easy to remedy but just something to note.
Matthew James | TrustRadius Reviewer

Spiceworks Help Desk

  • Spcieworks has saved me time looking for certain machines that might be online—positive.
  • Spiceworks is free, so I am able to manage my inventory for no cost —positive.
  • I can quickly look up what computer a user is logged into when troubleshooting over the phone. This is priceless—positive.
Michael Timms | TrustRadius Reviewer

Pricing Details

Lansweeper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Spiceworks Help Desk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Lansweeper
9.2
Spiceworks Help Desk
8.7

Likelihood to Renew

Lansweeper
10.0
Spiceworks Help Desk
8.8

Usability

Lansweeper
Spiceworks Help Desk
10.0

Reliability and Availability

Lansweeper
Spiceworks Help Desk
10.0

Performance

Lansweeper
Spiceworks Help Desk
8.0

Support Rating

Lansweeper
9.8
Spiceworks Help Desk
8.6

Implementation Rating

Lansweeper
Spiceworks Help Desk
10.0

Scalability

Lansweeper
Spiceworks Help Desk
10.0

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