Lattice vs. OnShift

It's good for completing performance reviews and setting goals. However, goals should have a different setup, as I mentioned in the previous question. The company also uses it for pulse surveys and one large survey that goes out each year. While I don't have anything to do with compiling that data, it seems to be functional for the HR team. Their goal is to make sure that large survey is as anonymous as possible and that they are able to effectively compile the data. They share it with us. The org chart could be more user-friendly too.

Incentivized

OnShift is power full one to provide and calculate and analyze the data of the head account of the organization easily and fast and payroll and also absenteeism and adherence and attendance for the agents and anyone else in the organization and major the average performance of the agents as they doing and talking and ending time in chat as the AHT easily and communication method also.

Incentivized

• Giving me up to date information and tasks that enable me to complete necessary training experiences.
• Giving me a user friendly interface/platform that allows me to communicate with coworkers, supervisor, etc.
• It notifies me when I have things to do, and when I have completed necessary tasks.
• It gives me a bank of completed tasks so that I can chronologically follow my progress over time as I have been with my organization.

• Scheduling - ease of creating, managing, modifying schedules.
• PBJ (Payroll-Based Journal) - easy to enter numbers, download CVS file and upload to CMS.
• Communicate to employees regarding open shifts, share open shifts with staff.
• Send mass texts to employees as needed.

Incentivized

• Navigating on the website can be confusing. Webpage design can be improved.
• Management Reviews could be more specific. They are only given one text box to provide feedback on Self-Reviews.
• The way in which goals are set and how to edit them is confusing. Found myself with repeating goals from a previous quarter even though I tried to turn them off as they were complete.

Incentivized

• Problems with app permission
• Could be more robust

Lattice Support is not that good. We have had to have calls with them in the past and their product team did not have a lot of knowledge about their product. I believe they are able to provide a much better level of service and that would increase my likelihood to work with them again.

Incentivized

OnShift account managers consistently respond to emails in less than one business day and are able to address issues very quickly when they occur. Very responsive. This is critical considering integration with the payroll system (ADP).

Incentivized

We previously used ADP's Performance Mgmt module and found it to not meet any of our needs. In the fall of 2020, I sourced/contacted three vendors - Lattice, Goal Span & Performance Culture & had demos of their offerings. Lattice checked all of the boxes we were seeking; implementation was fast & we were able to kickoff our first review the end of November as we normally do - what a huge positive difference we immediately saw!!

Incentivized

Overall the UI on OnShift its a great advantage as it will make everything more easier, since basic information to specific details on orders or events. While its only visual the design has a sooting effect as is not annoying while not being so simple, it can help to make feel the users that they are using modern tools for the job.

Incentivized

• At first he doesn’t make sense to fill out but after time does hold you accountable.
• As I mentioned before it’s a great way to have positive interactions to show public restroom fashion in your company.
• I’m not familiar with the cost but it seems like a good software and I enjoy using it.

Incentivized

• Major the performance of the agents.
• Easily communicating with employees regarding open shifts
• Calculating the payroll of every one of the organization

Incentivized