LaunchDarkly vs. Pendo.io

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LaunchDarkly
Score 9.2 out of 10
N/A
LaunchDarkly provides a feature management platform that enables DevOps and Product teams to use feature flags at scale. This allows for greater collaboration among team members, and increased usability testing before full-scale feature deployment.N/A
Pendo.io
Score 8.2 out of 10
N/A
Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.N/A
Pricing
LaunchDarklyPendo.io
Editions & Modules
No answers on this topic
Free
Free
Team
Contact sales team
Pro
Contact sales team
Enterprise
Contact sales team
Offerings
Pricing Offerings
LaunchDarklyPendo.io
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
LaunchDarklyPendo.io
Top Pros
Top Cons
Best Alternatives
LaunchDarklyPendo.io
Small Businesses
Kameleoon
Kameleoon
Score 9.3 out of 10
ChurnZero
ChurnZero
Score 7.7 out of 10
Medium-sized Companies
Kameleoon
Kameleoon
Score 9.3 out of 10
Whatfix
Whatfix
Score 9.5 out of 10
Enterprises
Kameleoon
Kameleoon
Score 9.3 out of 10
Whatfix
Whatfix
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
LaunchDarklyPendo.io
Likelihood to Recommend
9.3
(28 ratings)
8.6
(91 ratings)
Likelihood to Renew
7.0
(1 ratings)
9.0
(4 ratings)
Usability
7.4
(26 ratings)
10.0
(4 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
8.1
(26 ratings)
-
(0 ratings)
Support Rating
10.0
(1 ratings)
9.7
(4 ratings)
Online Training
-
(0 ratings)
9.1
(1 ratings)
Implementation Rating
9.0
(1 ratings)
9.0
(1 ratings)
Configurability
8.0
(1 ratings)
-
(0 ratings)
Ease of integration
8.0
(1 ratings)
-
(0 ratings)
Product Scalability
10.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
8.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
LaunchDarklyPendo.io
Likelihood to Recommend
LaunchDarkly
If a new feature should be added but unsure of how it will actually work or how users will accept the new enhancement or change, this tool allows you test and measure initial results. This saves so much time and energy knowing the results before it is deployed and might have low user adoption or acceptance.
Read full review
Pendo.io
Pendo is very well suited for startups and mid size product companies who are looking for -
  • Help in user experience building
  • Measuring the impact of a feature on the requirement phase itself
  • Advanced analytics to get a sense of how the product is working
  • Insights about necessary changes that are required to make the product better
Read full review
Pros
LaunchDarkly
  • A/B or Multi Variant Testing as a methodology to gather insight from customer usage. Experimentation as a feature within LaunchDarkly offers information around the success of one variant over another and whether the experiment has reached statistical significance.
  • Being able to decouple deployment of code from the release of a feature is hugely valuable.
  • Development teams are empowered to manage features within their production applications for reliability or testing purposes.
Read full review
Pendo.io
  • Track usage across our platform (new and existing features) - where each customer clicks, how long they stay at certain areas within the software, etc.
  • To promote new features.
  • To train customers on how to use new features.
  • To survey our customers within the software.
Read full review
Cons
LaunchDarkly
  • Limited number of users on cheaper plans that is limiting our ability to audit log who is making changes.
  • Some of our engineers are confused between flags and segments and have set up items incorrectly.
  • Better documented support for React with Typescript.
Read full review
Pendo.io
  • I find the reporting and analytics to be a little light. They could improve custom reporting capabilities.
  • Would like to see the capabilities of the Pendo tagging tool built into the platform. (don't launch a separate product). I find the tagging tool does a much better job at selecting the components to be tagged than the platform does.
  • Sometimes takes a while to refresh counts when adding a new tag.
Read full review
Likelihood to Renew
LaunchDarkly
It fits out business case
Read full review
Pendo.io
We have had an excellent experience with Pendo. When we've had questions or concerns, Pendo is very quick to respond and communicate with us. We have experienced top-notch customer support and customer engagement. We have actually modeled some of our implementation and product processes after Pendo's examples.
Read full review
Usability
LaunchDarkly
It's very easy to create new feature flags and set them properly. It is more difficult to get LaunchDarkly integrated within a distributed system so that flags can be used. Especially on stateless servers where gating features by user is not easy. Overall though, it is very easy to get started and I like how simple it is to use.
Read full review
Pendo.io
Overall, Pendo provides a smooth interface, especially with the most recent update, and I couldn't imagine using or learning any other platform so product focused. From the moment I log into Pendo, I know where I'm going and what I'm looking for and I'm able to find that, through the interface, in as little time as possible. This helps keep me focused on doing other tasks at work so I'm not overburdened with hunting things down in the system
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Reliability and Availability
LaunchDarkly
No issue with availability at all
Read full review
Pendo.io
No answers on this topic
Performance
LaunchDarkly
From what I have seen, LaunchDarkly integrates well with your code and also services you might have in your tech ecosystem. We use Jenkins for automation and we were able to use it to build pipelines to automate the control of LaunchDarkly toggles in our code.
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Pendo.io
No answers on this topic
Support Rating
LaunchDarkly
The overall support is very responsive
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Pendo.io
They've been great anytime that we have needed help with something. They also have some really great help articles. We're able to figure most things out through their articles, but when we've had to call in they've been very helpful and we haven't had any problems. I'd highly recommend working with them.
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Online Training
LaunchDarkly
No answers on this topic
Pendo.io
The training schedule was well thought out and tailored to meet our needs. Chantelle stayed with us through the whole implementation and made sure that we were good to go.
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Implementation Rating
LaunchDarkly
Yes I do.
Read full review
Pendo.io
Use Segment to install and cut developers out of the work cycle!
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Alternatives Considered
LaunchDarkly
LaunchDarkly stood out to us because it put control of the application within the hands of our engineers. We didn't want to allow business users to manipulate the production site via a third-party tool. Instead, our focus was on delivering faster as an engineering team.
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Pendo.io
WalkMe is an industry leader, but they charge an arm and a leg. Working with them you get a lot of support and CSM time, but is it really worth that price tag? Pendo.io was an easy choice for that simple reason.
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Scalability
LaunchDarkly
The platform didn't go down since we implemented it
Read full review
Pendo.io
No answers on this topic
Return on Investment
LaunchDarkly
  • Improved developer experience with some teams moving to Trunk-based Development.
  • Increased deployment frequency due to smaller code releases.
  • Validation of the technical and business value of work is achieved more quickly through smaller pieces of work and through experimenting with a small group of users before a feature gets to 100% of customers.
Read full review
Pendo.io
  • We have had an ROI in reduced support contacts.
  • We have had increased NPS scores due to our ability to target messaging for the right reasons to the right audience members rather than blanket distribution of information.
  • Delayed deployment in certain environments (being worked through) has led to a delay in one business area, but it is not public facing yet so we aren't heavily impacted by that yet.
Read full review
ScreenShots

LaunchDarkly Screenshots

Screenshot of DashboardScreenshot of Dashboard - Feature Flag New SearchScreenshot of Target Individual UsersScreenshot of Target Users By Rule MatchScreenshot of Approval Settings Per EnvironmentScreenshot of Experiments Dashboard