What users are saying about
50 Ratings
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Score 8.3 out of 100
197 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

LeadSquared

LeadSquared offers end to end CRM functionalities at competitive pricing in the market and becomes an easy fit for most of the startups and companies in their growth phase. Having said that, some features are missing but they are on an roadmap and might surprise people out there with their evolving CRM.
Aniruddh Rathore | TrustRadius Reviewer

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

LeadSquared
9.0
Sugar Sell (SugarCRM)
WYSIWYG email editor
LeadSquared
8.7
Sugar Sell (SugarCRM)
Dynamic content
LeadSquared
8.6
Sugar Sell (SugarCRM)
Ability to test dynamic content
LeadSquared
9.3
Sugar Sell (SugarCRM)
Landing pages
LeadSquared
8.6
Sugar Sell (SugarCRM)
A/B testing
LeadSquared
8.1
Sugar Sell (SugarCRM)
Mobile optimization
LeadSquared
9.4
Sugar Sell (SugarCRM)
Email deliverability reporting
LeadSquared
9.4
Sugar Sell (SugarCRM)
List management
LeadSquared
9.4
Sugar Sell (SugarCRM)
Triggered drip sequences
LeadSquared
9.4
Sugar Sell (SugarCRM)

Lead Management

LeadSquared
8.6
Sugar Sell (SugarCRM)
Lead nurturing
LeadSquared
10.0
Sugar Sell (SugarCRM)
Lead scoring and grading
LeadSquared
10.0
Sugar Sell (SugarCRM)
Data quality management
LeadSquared
5.1
Sugar Sell (SugarCRM)
Automated sales alerts and tasks
LeadSquared
9.5
Sugar Sell (SugarCRM)

Campaign Management

LeadSquared
5.4
Sugar Sell (SugarCRM)
Calendaring
LeadSquared
2.1
Sugar Sell (SugarCRM)
Event/webinar marketing
LeadSquared
8.8
Sugar Sell (SugarCRM)

Social Media Marketing

LeadSquared
8.5
Sugar Sell (SugarCRM)
Social sharing and campaigns
LeadSquared
8.7
Sugar Sell (SugarCRM)
Social profile integration
LeadSquared
8.3
Sugar Sell (SugarCRM)

Reporting & Analytics

LeadSquared
8.8
Sugar Sell (SugarCRM)
Dashboards
LeadSquared
8.5
Sugar Sell (SugarCRM)
Standard reports
LeadSquared
9.0
Sugar Sell (SugarCRM)
Custom reports
LeadSquared
9.0
Sugar Sell (SugarCRM)

Platform & Infrastructure

LeadSquared
8.8
Sugar Sell (SugarCRM)
API
LeadSquared
9.0
Sugar Sell (SugarCRM)
Role-based workflow & approvals
LeadSquared
8.8
Sugar Sell (SugarCRM)
Customizability
LeadSquared
8.9
Sugar Sell (SugarCRM)
Integration with Salesforce.com
LeadSquared
8.5
Sugar Sell (SugarCRM)
Integration with Microsoft Dynamics CRM
LeadSquared
8.7
Sugar Sell (SugarCRM)
Integration with SugarCRM
LeadSquared
8.6
Sugar Sell (SugarCRM)

Sales Force Automation

LeadSquared
Sugar Sell (SugarCRM)
7.6
Customer data management / contact management
LeadSquared
Sugar Sell (SugarCRM)
7.8
Workflow management
LeadSquared
Sugar Sell (SugarCRM)
8.0
Territory management
LeadSquared
Sugar Sell (SugarCRM)
7.6
Opportunity management
LeadSquared
Sugar Sell (SugarCRM)
8.4
Integration with email client (e.g., Outlook or Gmail)
LeadSquared
Sugar Sell (SugarCRM)
7.4
Contract management
LeadSquared
Sugar Sell (SugarCRM)
6.8
Quote & order management
LeadSquared
Sugar Sell (SugarCRM)
7.9
Interaction tracking
LeadSquared
Sugar Sell (SugarCRM)
7.1
Channel / partner relationship management
LeadSquared
Sugar Sell (SugarCRM)
7.7

Customer Service & Support

LeadSquared
Sugar Sell (SugarCRM)
7.2
Case management
LeadSquared
Sugar Sell (SugarCRM)
6.2
Call center management
LeadSquared
Sugar Sell (SugarCRM)
8.0
Help desk management
LeadSquared
Sugar Sell (SugarCRM)
7.3

Marketing Automation

LeadSquared
Sugar Sell (SugarCRM)
7.5
Lead management
LeadSquared
Sugar Sell (SugarCRM)
8.3
Email marketing
LeadSquared
Sugar Sell (SugarCRM)
6.7

CRM Project Management

LeadSquared
Sugar Sell (SugarCRM)
7.6
Task management
LeadSquared
Sugar Sell (SugarCRM)
8.0
Billing and invoicing management
LeadSquared
Sugar Sell (SugarCRM)
7.1
Reporting
LeadSquared
Sugar Sell (SugarCRM)
7.7

CRM Reporting & Analytics

LeadSquared
Sugar Sell (SugarCRM)
7.9
Forecasting
LeadSquared
Sugar Sell (SugarCRM)
8.3
Pipeline visualization
LeadSquared
Sugar Sell (SugarCRM)
7.3
Customizable reports
LeadSquared
Sugar Sell (SugarCRM)
8.1

Customization

LeadSquared
Sugar Sell (SugarCRM)
7.9
Custom fields
LeadSquared
Sugar Sell (SugarCRM)
8.4
Custom objects
LeadSquared
Sugar Sell (SugarCRM)
7.4
Scripting environment
LeadSquared
Sugar Sell (SugarCRM)
7.7
API for custom integration
LeadSquared
Sugar Sell (SugarCRM)
7.9

Security

LeadSquared
Sugar Sell (SugarCRM)
8.7
Single sign-on capability
LeadSquared
Sugar Sell (SugarCRM)
8.6
Role-based user permissions
LeadSquared
Sugar Sell (SugarCRM)
8.9

Social CRM

LeadSquared
Sugar Sell (SugarCRM)
8.8
Social data
LeadSquared
Sugar Sell (SugarCRM)
8.9
Social engagement
LeadSquared
Sugar Sell (SugarCRM)
8.8

Integrations with 3rd-party Software

LeadSquared
Sugar Sell (SugarCRM)
8.3
Marketing automation
LeadSquared
Sugar Sell (SugarCRM)
7.8
Compensation management
LeadSquared
Sugar Sell (SugarCRM)
8.8

Platform

LeadSquared
Sugar Sell (SugarCRM)
7.1
Mobile access
LeadSquared
Sugar Sell (SugarCRM)
7.1

Pros

LeadSquared

  • LeadSquared is doing a great job in providing a detailed dashboard of all the campaigns and these dashboards are very informative and easy to understand, like open rate, bounce rate, click rate, etc.
  • LeadSquared is great when it comes to 100% inbox delivery rate and I can say that this is one of the best features in it.
  • LeadSquared's user interface is very easy to understand and easy to use as well.
Asif Ismail | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Cons

LeadSquared

  • Some basic requirements for BFSI were not part of the initial product offered to us. We had to wait for some time to get it included in the product and had to work around with stop gap solutions.
  • Reports section can be better with more customization related to industry and direct link to data view.
Sanju Mathew George | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

LeadSquared

LeadSquared 8.8
Based on 9 answers
It is an excellent value for money solution and is fulfilling all our needs quite efficiently. They keep working on the product and each month sees an update allowing for a bug free experience and faster incorporation of newer tools. I see no reason why I would not like to renew the subscription for this fabulous product.
Suneet Singh Kochar | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Usability

LeadSquared

LeadSquared 8.2
Based on 2 answers
Having talked about all other things in detail in my previous responses, this question I feel is redundant but then I will highlight the points again- Easy to Use- Flexible- Robust System- Ever-evolving- Support & Service- Integrations with third party tools & technologies- LMS- Data Management & Reports- Landing Page Options
Aniruddh Rathore | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.3
Based on 2 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Reliability and Availability

LeadSquared

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Performance

LeadSquared

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Support Rating

LeadSquared

LeadSquared 9.1
Based on 3 answers
Great to work with and also Easy to work withDo not just listen to the problem but provide upfront solutionsAlways available and are ready to support on holidaysConsiderate of user's knowledge and always ready to explain the smallest / dumbest doubt a user can askAlways available to help with the internal tasks as well like creating automations, drip creations etc
Aniruddh Rathore | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 6.3
Based on 10 answers
Most of our support comes from the documentation on the SugarCRM web site. There is lots of documentation available, but sometimes, it takes a little time to find the piece that pertains to your system. The SugarCRM software has changed a lot over the years and documentation for all of the versions is still available on the web.
Tom Kreiner | TrustRadius Reviewer

In-Person Training

LeadSquared

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Online Training

LeadSquared

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Implementation Rating

LeadSquared

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 6 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Alternatives Considered

LeadSquared

I looked closely at Infusionsoft. While the nurturing/decision tree tool of Infusionsoft was far more sophisticated, the many negative reviews of Infusionsoft lead me to look elsewhere. Leadsquared had very positive reviews and aggressive pricing. It has less features, but the features they have were the ones I wanted to focus on.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Scalability

LeadSquared

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Return on Investment

LeadSquared

  • Leads Management has become very easy.
  • Automated Lead Nurturing helps reduce a lot of manual work.
  • A lot of our time goes into creating custom reports. Making the reporting feature more flexible and robust will help in saving a lot of time and energy.
Navdeep Trivedi | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

Screenshots

Pricing Details

LeadSquared

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$100*

* Per Account

LeadSquared Editions & Modules

Edition
Basic-Marketing Automation$1501
Standard-Marketing Automation$4002
Enterprise-Marketing Automation$1,2003
Lite - Sales +Mobile CRM$154
Pro - Sales +Mobile CRM$304
  1. per month (5,000 contacts)
  2. per month (25,000 contacts)
  3. per month (100,000 contacts)
  4. per month
Additional Pricing Details

Sugar Sell (SugarCRM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sugar Sell (SugarCRM) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

LeadSquared
9.0
Sugar Sell (SugarCRM)
7.6

Likelihood to Renew

LeadSquared
8.8
Sugar Sell (SugarCRM)
8.2

Usability

LeadSquared
8.2
Sugar Sell (SugarCRM)
8.3

Reliability and Availability

LeadSquared
Sugar Sell (SugarCRM)
10.0

Performance

LeadSquared
Sugar Sell (SugarCRM)
10.0

Support Rating

LeadSquared
9.1
Sugar Sell (SugarCRM)
6.3

In-Person Training

LeadSquared
Sugar Sell (SugarCRM)
9.0

Online Training

LeadSquared
Sugar Sell (SugarCRM)
8.0

Implementation Rating

LeadSquared
Sugar Sell (SugarCRM)
9.0

Scalability

LeadSquared
Sugar Sell (SugarCRM)
9.0

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