Less Annoying CRM vs. Nutshell CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Less Annoying CRM
Score 9.1 out of 10
N/A
Less Annoying CRM is a customer relationship management (CRM) solution built specifically for small businesses to help clients manage contacts and track leads.
$15
per month per user
Nutshell
Score 6.4 out of 10
N/A
Nutshell offers a CRM with contact management, calendar sync, click-to-call, and collaboration features.
$20
per user, per month
Pricing
Less Annoying CRMNutshell CRM
Editions & Modules
Always
$15
per month per user
Starter
$20
per user, per month
Pro
$35
per user, per month
Pro+
$70
per user, per month
Offerings
Pricing Offerings
Less Annoying CRMNutshell
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsThe system is $15 per user per month. No hidden costs or fees, or paying unused functionality. No long-term contracts. The first 30 days with the product are free, and the vendor won’t ask for payment information until that trial period ends.
More Pricing Information
Community Pulse
Less Annoying CRMNutshell CRM
Top Pros
Top Cons
Features
Less Annoying CRMNutshell CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Less Annoying CRM
8.3
40 Ratings
8% above category average
Nutshell CRM
7.4
11 Ratings
4% below category average
Customer data management / contact management9.939 Ratings9.010 Ratings
Workflow management9.833 Ratings8.39 Ratings
Territory management7.718 Ratings6.06 Ratings
Opportunity management8.232 Ratings9.07 Ratings
Integration with email client (e.g., Outlook or Gmail)8.235 Ratings7.511 Ratings
Contract management7.617 Ratings00 Ratings
Quote & order management6.313 Ratings6.76 Ratings
Interaction tracking9.928 Ratings9.59 Ratings
Channel / partner relationship management7.115 Ratings3.01 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Less Annoying CRM
9.5
34 Ratings
24% above category average
Nutshell CRM
8.8
6 Ratings
16% above category average
Case management9.030 Ratings9.75 Ratings
Help desk management9.931 Ratings00 Ratings
Call center management00 Ratings8.04 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Less Annoying CRM
7.7
26 Ratings
2% above category average
Nutshell CRM
8.3
10 Ratings
10% above category average
Lead management8.525 Ratings8.59 Ratings
Email marketing6.815 Ratings8.08 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Less Annoying CRM
9.9
34 Ratings
27% above category average
Nutshell CRM
8.9
9 Ratings
16% above category average
Task management9.933 Ratings9.08 Ratings
Reporting9.924 Ratings8.87 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Less Annoying CRM
7.8
24 Ratings
2% above category average
Nutshell CRM
8.1
11 Ratings
6% above category average
Forecasting7.112 Ratings8.08 Ratings
Pipeline visualization8.121 Ratings7.810 Ratings
Customizable reports8.118 Ratings8.610 Ratings
Customization
Comparison of Customization features of Product A and Product B
Less Annoying CRM
8.5
35 Ratings
12% above category average
Nutshell CRM
8.2
8 Ratings
8% above category average
Custom fields9.935 Ratings7.78 Ratings
Scripting environment7.06 Ratings9.01 Ratings
API for custom integration8.64 Ratings7.04 Ratings
Custom objects00 Ratings9.05 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Less Annoying CRM
4.8
4 Ratings
39% below category average
Nutshell CRM
8.0
1 Ratings
11% above category average
Marketing automation4.84 Ratings8.01 Ratings
Compensation management00 Ratings8.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
Less Annoying CRM
9.9
23 Ratings
28% above category average
Nutshell CRM
7.5
11 Ratings
0% above category average
Mobile access9.923 Ratings7.511 Ratings
Security
Comparison of Security features of Product A and Product B
Less Annoying CRM
10.0
23 Ratings
18% above category average
Nutshell CRM
7.5
2 Ratings
10% below category average
Role-based user permissions10.023 Ratings6.01 Ratings
Single sign-on capability00 Ratings9.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Less Annoying CRM
-
Ratings
Nutshell CRM
7.8
7 Ratings
7% above category average
Social data00 Ratings7.67 Ratings
Social engagement00 Ratings8.01 Ratings
Best Alternatives
Less Annoying CRMNutshell CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Less Annoying CRMNutshell CRM
Likelihood to Recommend
9.9
(40 ratings)
10.0
(11 ratings)
Likelihood to Renew
9.1
(1 ratings)
10.0
(1 ratings)
Usability
9.1
(28 ratings)
9.0
(1 ratings)
Support Rating
9.2
(29 ratings)
9.5
(2 ratings)
Implementation Rating
9.1
(1 ratings)
8.0
(1 ratings)
User Testimonials
Less Annoying CRMNutshell CRM
Likelihood to Recommend
Less Annoying CRM
I already mentioned some specific scenarios in the earlier parts of my review. I'd say that my best experience has been Customer Service. When I was first using Less Annoying CRM and had NEVER BEFORE used any sort of CRM, I was intimidated. Surprisingly, the company had a customer service phone number as well as a way to email them. I contacted them for help initially. They were quick to respond, and were willing to set up appointments to walk me through the setup process. But it was SO EASY! They have been available, friendly, and helpful, every time. They also have a video series that is super-helpful when you're first learning how to use the CRM.
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Nutshell, Inc.
This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis? If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
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Pros
Less Annoying CRM
  • Simple, intuitive usage
  • Daily agenda emails
  • Ease of moving calendar / action items around, closing out
  • Customer service is extremely responsive, they don't hide behind a "contact us" form on their website as so many companies seem to do. You can readily reach them by phone!
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Nutshell, Inc.
  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
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Cons
Less Annoying CRM
  • The one thing I was looking for is a place to manage multiple businesses with one project. Like if I am selling a "summer camp guide," I would like to have info for sales in one place with multiple contacts and businesses. LACRM customer service provided a workaround for me by suggesting I set up a specific pipeline for each project and them put each business in there. It is working great and, actually, a much better way to manage the project than I have originally intended.
  • I really don't have anything else to add. LACRM is perfect for us.
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Nutshell, Inc.
  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
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Likelihood to Renew
Less Annoying CRM
Excellent product which meets my needs of a complex industry
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Nutshell, Inc.
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
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Usability
Less Annoying CRM
In a nutshell, lesson on CRM is everything I didn’t even realize that I wanted. The website is so smooth and intuitive, using it in my mobile browser is unbelievably easy and efficient, and the fact that it’s so remarkably easy to use and the website loads so incredibly fast, that for those things alone deserves a 10. Everything else it does is just a bonus. I highly recommend Less Annoying CRM.
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Nutshell, Inc.
Very easy to use, great for small office
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Support Rating
Less Annoying CRM
I happen to be a blind person that uses a screen reader to access software on my computer. Anytime I have had an issue with the Less Annoying CRM software, I have always had a person from customer service either walk me through my issue or send my concerns to their developers that resolve my issues in a timely manner. I highly recommend this software based off of the customer service alone.
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Nutshell, Inc.
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
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Implementation Rating
Less Annoying CRM
After explaining that I was moving from Salesforce and the problems I was encountering, they took over and implemented the data in such a quick and efficient way, I was looking for the other shoe to drop but they did an amazing job so very impressed
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Nutshell, Inc.
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
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Alternatives Considered
Less Annoying CRM
HubSpot has a huge selection of tools, reports, integrations and supports that Less Annoying does not have. It is not comparable in price or functionality - but I am comparing it because it was the last CRM I used before I used Less Annoying, and it made me realize that if you don't need all the bells and whistles, but you just need to track your Customers and manage your leads and you don't want to spend a lot of money, Less Annoying CRM is the way to go.
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Nutshell, Inc.
Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
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Return on Investment
Less Annoying CRM
  • Not just storage of information, but utilizing that information to build stronger relationships with clients
  • Because it's web-based, we can be at our desk or on the road and still have the full functionality of the CRM at our fingertips, which helps us keep focusing on sales!
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Nutshell, Inc.
  • Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
  • Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
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ScreenShots

Less Annoying CRM Screenshots

Screenshot of The full-customizable Lead Report keeps you updated on every opportunity in your pipeline.Screenshot of Every contact and company has a profile that shows your entire history, along with any leads, files, events, to-dos, and more.Screenshot of Your Workspace is your homepage for your CRM. It give you a quick overview of everything that's going on.Screenshot of The full-customizable Lead Report keeps you updated on every opportunity in your pipeline.Screenshot of Our powerful web calendar allows you to stay on top of your events and to-dos and those of your co-workers.Screenshot of Our fully-featured mobile site means you can access your CRM from anywhere you have an internet connection.