What users are saying about
26 Ratings
16 Ratings
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Score 8.6 out of 100
26 Ratings
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Score 8.8 out of 100

Feature Set Ratings

  • Less Annoying CRM ranks higher in 6 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, Customization, Platform, Security
  • Nutshell CRM ranks higher in 2 feature sets: CRM Project Management, CRM Reporting & Analytics

Sales Force Automation

8.8

Less Annoying CRM

88%
7.4

Nutshell

74%
Less Annoying CRM ranks higher in 9/9 features

Customer data management / contact management

10.0
100%
9 Ratings
9.0
90%
10 Ratings

Workflow management

10.0
100%
7 Ratings
8.3
83%
9 Ratings

Territory management

8.7
87%
3 Ratings
6.0
60%
6 Ratings

Opportunity management

10.0
100%
8 Ratings
9.0
90%
7 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.8
88%
6 Ratings
7.5
75%
11 Ratings

Contract management

7.5
75%
5 Ratings
N/A
0 Ratings

Quote & order management

6.9
69%
4 Ratings
6.7
67%
6 Ratings

Interaction tracking

10.0
100%
6 Ratings
9.5
95%
9 Ratings

Channel / partner relationship management

7.7
77%
4 Ratings
3.0
30%
1 Rating

Customer Service & Support

9.4

Less Annoying CRM

94%
8.8

Nutshell

88%
Nutshell CRM ranks higher in 2/3 features

Case management

8.8
88%
6 Ratings
9.7
97%
5 Ratings

Help desk management

10.0
100%
7 Ratings
N/A
0 Ratings

Call center management

N/A
0 Ratings
8.0
80%
4 Ratings

Marketing Automation

8.5

Less Annoying CRM

85%
8.3

Nutshell

83%
Less Annoying CRM ranks higher in 2/2 features

Lead management

8.9
89%
6 Ratings
8.5
85%
9 Ratings

Email marketing

8.1
81%
5 Ratings
8.0
80%
8 Ratings

CRM Project Management

8.3

Less Annoying CRM

83%
8.9

Nutshell

89%
Nutshell CRM ranks higher in 2/2 features

Task management

8.8
88%
8 Ratings
9.0
90%
8 Ratings

Reporting

7.8
78%
5 Ratings
8.8
88%
7 Ratings

CRM Reporting & Analytics

7.5

Less Annoying CRM

75%
8.1

Nutshell

81%
Nutshell CRM ranks higher in 2/3 features

Forecasting

7.4
74%
4 Ratings
8.0
80%
8 Ratings

Pipeline visualization

8.3
83%
5 Ratings
7.8
78%
10 Ratings

Customizable reports

6.8
68%
4 Ratings
8.6
86%
10 Ratings

Customization

9.1

Less Annoying CRM

91%
8.2

Nutshell

82%
Less Annoying CRM ranks higher in 2/4 features

Custom fields

10.0
100%
8 Ratings
7.7
77%
8 Ratings

Scripting environment

8.1
81%
2 Ratings
9.0
90%
1 Rating

API for custom integration

9.1
91%
1 Rating
7.0
70%
4 Ratings

Custom objects

N/A
0 Ratings
9.0
90%
5 Ratings

Platform

8.5

Less Annoying CRM

85%
7.5

Nutshell

75%
Less Annoying CRM ranks higher in 1/1 features

Mobile access

8.5
85%
6 Ratings
7.5
75%
11 Ratings

Security

8.2

Less Annoying CRM

82%
7.5

Nutshell

75%
Less Annoying CRM ranks higher in 1/2 features

Role-based user permissions

8.2
82%
5 Ratings
6.0
60%
1 Rating

Single sign-on capability

N/A
0 Ratings
9.0
90%
1 Rating

Social CRM

Less Annoying CRM

Feature Set Not Supported
N/A
7.8

Nutshell

78%
Nutshell CRM ranks higher in 2/2 features

Social data

N/A
0 Ratings
7.6
76%
7 Ratings

Social engagement

N/A
0 Ratings
8.0
80%
1 Rating

Integrations with 3rd-party Software

Less Annoying CRM

Feature Set Not Supported
N/A
8.0

Nutshell

80%
Nutshell CRM ranks higher in 2/2 features

Marketing automation

N/A
0 Ratings
8.0
80%
1 Rating

Compensation management

N/A
0 Ratings
8.0
80%
1 Rating

Attribute Ratings

  • Less Annoying CRM is rated higher in 1 area: Likelihood to Recommend
  • Nutshell CRM is rated higher in 1 area: Support Rating

Likelihood to Recommend

10.0

Less Annoying CRM

100%
9 Ratings
9.6

Nutshell

96%
11 Ratings

Likelihood to Renew

Less Annoying CRM

N/A
0 Ratings
10.0

Nutshell

100%
1 Rating

Usability

Less Annoying CRM

N/A
0 Ratings
9.0

Nutshell

90%
1 Rating

Support Rating

9.1

Less Annoying CRM

91%
2 Ratings
9.5

Nutshell

95%
2 Ratings

Implementation Rating

Less Annoying CRM

N/A
0 Ratings
8.0

Nutshell

80%
2 Ratings

Likelihood to Recommend

Less Annoying CRM

My needs are to deal with a contact base of several hundred. These are everything from hot prospects, buying customers, lost causes, wishful thinking contacts, manufacturing sources of several different types, and candidates for my shop network. This CRM is well suited to organizing these into appropriate categories, permitting sorting by any number of factors, and keeping track of all contacts in addition to providing a very easy to use future contact scheduling system.I don't know how well it would fit a very complex organization, but that's not my requirement. I used Salesforce for some time, and got lost with all the various menus and features I did not need. Less Annoying CRM is exactly what I need and am very pleased with my decision to use it.
Charles Harte | TrustRadius Reviewer

Nutshell

This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis?If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Catherine Corass | TrustRadius Reviewer

Pros

Less Annoying CRM

  • The customization is the key that allows this CRM to help us be successful.
  • Organization is easy and it keeps us on task.
  • We don't miss a beat anymore! With daily reminders, it is easy to see what we must do each day.
  • With two of us working simultaneously on multiple projects, LACRM makes it so we can keep up with each other with constantly emailing back and forth.
Jenny Steadman | TrustRadius Reviewer

Nutshell

  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
Jennifer Callaghan | TrustRadius Reviewer

Cons

Less Annoying CRM

  • I would love to see more options for integration. EmailMeForm is a big one I'd love to see.
  • Would love to be able to remove things like pipelines to fully customize things. Also, would love to see the ability to have a program within LACRM that works somewhat like Quickbooks where you can enter in payment information and it goes to a form/file to keep track of payments too.
Kira Solomon | TrustRadius Reviewer

Nutshell

  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
Laci Fitch | TrustRadius Reviewer

Pricing Details

Less Annoying CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$10 per user, per month

Less Annoying CRM Editions & Modules

Edition
Always$101
  1. per user, per month
Additional Pricing Details
The system is $10 per user per month. No hidden costs or fees, or paying unused functionality. No long-term contracts. The first 30 days with the product are free, and the vendor won’t ask for payment information until that trial period ends.

Nutshell

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$20 per user, per month

Nutshell Editions & Modules

Edition
Starter$201
Pro$351
Pro+$701
  1. per user, per month
Additional Pricing Details

Likelihood to Renew

Less Annoying CRM

No score
No answers yet
No answers on this topic

Nutshell

Nutshell 10.0
Based on 1 answer
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
Dan Aylward | TrustRadius Reviewer

Usability

Less Annoying CRM

No score
No answers yet
No answers on this topic

Nutshell

Nutshell 9.0
Based on 1 answer
Very easy to use, great for small office
Dan Aylward | TrustRadius Reviewer

Support Rating

Less Annoying CRM

Less Annoying CRM 9.1
Based on 2 answers
Simply outstanding! I am a very experienced customer service professional and I have not seen a company with their act so together in a long time!
Ray Lévesque, MA | TrustRadius Reviewer

Nutshell

Nutshell 9.5
Based on 2 answers
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
Jennifer Callaghan | TrustRadius Reviewer

Implementation Rating

Less Annoying CRM

No score
No answers yet
No answers on this topic

Nutshell

Nutshell 8.0
Based on 2 answers
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
Dan Aylward | TrustRadius Reviewer

Alternatives Considered

Less Annoying CRM

There is simply no comparison. Quickbooks Lead Center is very limited in its ability to produce reports or even use a follow-up spreadsheet. In QuickBooks Lead Center your follow-up consists of a report that doesn't show any notes, must be clicked on one by one and when printed only prints the name of the lead (no notes, dates etc.) With Less Annoying CRM you can customize reports, print them easily and have useful information right at your finger tips. Absolutely the best decision we made to increase our ROI.
Paula Darnell | TrustRadius Reviewer

Nutshell

Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
Gregory Palenschat | TrustRadius Reviewer

Return on Investment

Less Annoying CRM

  • It is very affordable, we hardly notice this invoice each month, but it has helped us grow our business year after year by keeping track of all of our clients and prospect info, we never miss a follow up anymore.
Matt McCray | TrustRadius Reviewer

Nutshell

  • Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
  • Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
Phil Curtolo | TrustRadius Reviewer

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