What users are saying about
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 16 reviews and ratings
26 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 26 reviews and ratings
Feature Set Ratings
- Less Annoying CRM ranks higher in 6 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, Customization, Platform, Security
- Nutshell CRM ranks higher in 2 feature sets: CRM Project Management, CRM Reporting & Analytics
Sales Force Automation

8.8
Less Annoying CRM
88%
7.4
Nutshell
74%
Less Annoying CRM ranks higher in 9/9 features
Less Annoying CRM ranks higher in 9/9 features
Customer data management / contact management

10.0
100%
9 Ratings
9.0
90%
10 Ratings
Workflow management

10.0
100%
7 Ratings
8.3
83%
9 Ratings
Territory management

8.7
87%
3 Ratings
6.0
60%
6 Ratings
Opportunity management

10.0
100%
8 Ratings
9.0
90%
7 Ratings
Integration with email client (e.g., Outlook or Gmail)

8.8
88%
6 Ratings
7.5
75%
11 Ratings
Contract management

7.5
75%
5 Ratings
N/A
0 Ratings
Quote & order management

6.9
69%
4 Ratings
6.7
67%
6 Ratings
Interaction tracking

10.0
100%
6 Ratings
9.5
95%
9 Ratings
Channel / partner relationship management

7.7
77%
4 Ratings
3.0
30%
1 Rating
Customer Service & Support

9.4
Less Annoying CRM
94%
8.8
Nutshell
88%
Nutshell CRM ranks higher in 2/3 features
Nutshell CRM ranks higher in 2/3 features
Case management

8.8
88%
6 Ratings
9.7
97%
5 Ratings
Help desk management

10.0
100%
7 Ratings
N/A
0 Ratings
Call center management

N/A
0 Ratings
8.0
80%
4 Ratings
Marketing Automation

8.5
Less Annoying CRM
85%
8.3
Nutshell
83%
Less Annoying CRM ranks higher in 2/2 features
Less Annoying CRM ranks higher in 2/2 features
Lead management

8.9
89%
6 Ratings
8.5
85%
9 Ratings
Email marketing

8.1
81%
5 Ratings
8.0
80%
8 Ratings
CRM Project Management

8.3
Less Annoying CRM
83%
8.9
Nutshell
89%
Nutshell CRM ranks higher in 2/2 features
Nutshell CRM ranks higher in 2/2 features
Task management

8.8
88%
8 Ratings
9.0
90%
8 Ratings
Reporting

7.8
78%
5 Ratings
8.8
88%
7 Ratings
CRM Reporting & Analytics

7.5
Less Annoying CRM
75%
8.1
Nutshell
81%
Nutshell CRM ranks higher in 2/3 features
Nutshell CRM ranks higher in 2/3 features
Forecasting

7.4
74%
4 Ratings
8.0
80%
8 Ratings
Pipeline visualization

8.3
83%
5 Ratings
7.8
78%
10 Ratings
Customizable reports

6.8
68%
4 Ratings
8.6
86%
10 Ratings
Customization

9.1
Less Annoying CRM
91%
8.2
Nutshell
82%
Less Annoying CRM ranks higher in 2/4 features
Less Annoying CRM ranks higher in 2/4 features
Custom fields

10.0
100%
8 Ratings
7.7
77%
8 Ratings
Scripting environment

8.1
81%
2 Ratings
9.0
90%
1 Rating
API for custom integration

9.1
91%
1 Rating
7.0
70%
4 Ratings
Custom objects

N/A
0 Ratings
9.0
90%
5 Ratings
Platform

8.5
Less Annoying CRM
85%
7.5
Nutshell
75%
Less Annoying CRM ranks higher in 1/1 features
Less Annoying CRM ranks higher in 1/1 features
Mobile access

8.5
85%
6 Ratings
7.5
75%
11 Ratings
Security

8.2
Less Annoying CRM
82%
7.5
Nutshell
75%
Less Annoying CRM ranks higher in 1/2 features
Less Annoying CRM ranks higher in 1/2 features
Role-based user permissions

8.2
82%
5 Ratings
6.0
60%
1 Rating
Single sign-on capability

N/A
0 Ratings
9.0
90%
1 Rating
Social CRM

Less Annoying CRM
Feature Set Not Supported
N/A
7.8
Nutshell
78%
Nutshell CRM ranks higher in 2/2 features
Nutshell CRM ranks higher in 2/2 features
Social data

N/A
0 Ratings
7.6
76%
7 Ratings
Social engagement

N/A
0 Ratings
8.0
80%
1 Rating
Integrations with 3rd-party Software

Less Annoying CRM
Feature Set Not Supported
N/A
8.0
Nutshell
80%
Nutshell CRM ranks higher in 2/2 features
Nutshell CRM ranks higher in 2/2 features
Marketing automation

N/A
0 Ratings
8.0
80%
1 Rating
Compensation management

N/A
0 Ratings
8.0
80%
1 Rating
Attribute Ratings
- Less Annoying CRM is rated higher in 1 area: Likelihood to Recommend
- Nutshell CRM is rated higher in 1 area: Support Rating
Likelihood to Recommend

10.0
Less Annoying CRM
100%
9 Ratings
9.6
Nutshell
96%
11 Ratings
Likelihood to Renew

Less Annoying CRM
N/A
0 Ratings
10.0
Nutshell
100%
1 Rating
Usability

Less Annoying CRM
N/A
0 Ratings
9.0
Nutshell
90%
1 Rating
Support Rating

9.1
Less Annoying CRM
91%
2 Ratings
9.5
Nutshell
95%
2 Ratings
Implementation Rating

Less Annoying CRM
N/A
0 Ratings
8.0
Nutshell
80%
2 Ratings
Likelihood to Recommend
Less Annoying CRM
My needs are to deal with a contact base of several hundred. These are everything from hot prospects, buying customers, lost causes, wishful thinking contacts, manufacturing sources of several different types, and candidates for my shop network. This CRM is well suited to organizing these into appropriate categories, permitting sorting by any number of factors, and keeping track of all contacts in addition to providing a very easy to use future contact scheduling system.I don't know how well it would fit a very complex organization, but that's not my requirement. I used Salesforce for some time, and got lost with all the various menus and features I did not need. Less Annoying CRM is exactly what I need and am very pleased with my decision to use it.
President
Proficient SourcingManagement Consulting, 1-10 employees
Nutshell
This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis?If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Lead GEN 2 /Business Development Specialist
Candidate Sourcing GroupStaffing and Recruiting, 1-10 employees
Pros
Less Annoying CRM
- The customization is the key that allows this CRM to help us be successful.
- Organization is easy and it keeps us on task.
- We don't miss a beat anymore! With daily reminders, it is easy to see what we must do each day.
- With two of us working simultaneously on multiple projects, LACRM makes it so we can keep up with each other with constantly emailing back and forth.
Publisher/Owner
Macaroni Kid Cleveland EastMarketing and Advertising, 1-10 employees
Nutshell
- Customization - we are able to make Nutshell make the most sense for our company and processes
- Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
- Tags - allow us to prioritize leads and segment our customers and potential customers
- Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
- Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
Marketing Coordinator
American Backflow Products CompanyWholesale, 11-50 employees
Cons
Less Annoying CRM
- I would love to see more options for integration. EmailMeForm is a big one I'd love to see.
- Would love to be able to remove things like pipelines to fully customize things. Also, would love to see the ability to have a program within LACRM that works somewhat like Quickbooks where you can enter in payment information and it goes to a form/file to keep track of payments too.
Owner & Travel Professional
My Paradise PlannerLeisure, Travel & Tourism, 1-10 employees
Nutshell
- SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
- Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
Marketing Coordinator
Beckenhauer ConstructionConstruction, 11-50 employees
Pricing Details
Less Annoying CRM
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$10 per user, per month
Less Annoying CRM Editions & Modules
Edition
Always | $101 |
---|
- per user, per month
Additional Pricing Details
The system is $10 per user per month. No hidden costs or fees, or paying unused functionality. No long-term contracts. The first 30 days with the product are free, and the vendor won’t ask for payment information until that trial period ends.Nutshell
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$20 per user, per month
Nutshell Editions & Modules
Edition
Starter | $201 |
---|---|
Pro | $351 |
Pro+ | $701 |
- per user, per month
Additional Pricing Details
—Likelihood to Renew
Less Annoying CRM
No score
No answers yet
No answers on this topic
Nutshell
Nutshell 10.0
Based on 1 answer
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
Senior Consultant
AbilitaTelecommunications, 11-50 employees
Usability
Less Annoying CRM
No score
No answers yet
No answers on this topic
Nutshell
Nutshell 9.0
Based on 1 answer
Very easy to use, great for small office
Senior Consultant
AbilitaTelecommunications, 11-50 employees
Support Rating
Less Annoying CRM
Less Annoying CRM 9.1
Based on 2 answers
Simply outstanding! I am a very experienced customer service professional and I have not seen a company with their act so together in a long time!
Registered Representative
Capital Street GroupInvestment Management, 11-50 employees
Nutshell
Nutshell 9.5
Based on 2 answers
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
Marketing Coordinator
American Backflow Products CompanyWholesale, 11-50 employees
Implementation Rating
Less Annoying CRM
No score
No answers yet
No answers on this topic
Nutshell
Nutshell 8.0
Based on 2 answers
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
Senior Consultant
AbilitaTelecommunications, 11-50 employees
Alternatives Considered
Less Annoying CRM
There is simply no comparison. Quickbooks Lead Center is very limited in its ability to produce reports or even use a follow-up spreadsheet. In QuickBooks Lead Center your follow-up consists of a report that doesn't show any notes, must be clicked on one by one and when printed only prints the name of the lead (no notes, dates etc.) With Less Annoying CRM you can customize reports, print them easily and have useful information right at your finger tips. Absolutely the best decision we made to increase our ROI.
Founder and CEO
Books By The Bushel, LLCPublishing, 1-10 employees
Nutshell
Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
Prodcut Consultant
North Star SurfacesBuilding Materials, 11-50 employees
Return on Investment
Less Annoying CRM
- It is very affordable, we hardly notice this invoice each month, but it has helped us grow our business year after year by keeping track of all of our clients and prospect info, we never miss a follow up anymore.
Agent and Success Coach
FEXSuccessInsurance, 1-10 employees
Nutshell
- Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
- Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
Director of Sales
Software Consulting ServicesComputer Software, 11-50 employees