What users are saying about
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100
197 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100

Likelihood to Recommend

Less Annoying CRM

My needs are to deal with a contact base of several hundred. These are everything from hot prospects, buying customers, lost causes, wishful thinking contacts, manufacturing sources of several different types, and candidates for my shop network. This CRM is well suited to organizing these into appropriate categories, permitting sorting by any number of factors, and keeping track of all contacts in addition to providing a very easy to use future contact scheduling system.I don't know how well it would fit a very complex organization, but that's not my requirement. I used Salesforce for some time, and got lost with all the various menus and features I did not need. Less Annoying CRM is exactly what I need and am very pleased with my decision to use it.
Charles Harte | TrustRadius Reviewer

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Less Annoying CRM
8.8
Sugar Sell (SugarCRM)
7.6
Customer data management / contact management
Less Annoying CRM
10.0
Sugar Sell (SugarCRM)
7.8
Workflow management
Less Annoying CRM
10.0
Sugar Sell (SugarCRM)
8.0
Territory management
Less Annoying CRM
8.7
Sugar Sell (SugarCRM)
7.6
Opportunity management
Less Annoying CRM
10.0
Sugar Sell (SugarCRM)
8.4
Integration with email client (e.g., Outlook or Gmail)
Less Annoying CRM
8.8
Sugar Sell (SugarCRM)
7.4
Contract management
Less Annoying CRM
7.4
Sugar Sell (SugarCRM)
6.8
Quote & order management
Less Annoying CRM
6.9
Sugar Sell (SugarCRM)
7.9
Interaction tracking
Less Annoying CRM
10.0
Sugar Sell (SugarCRM)
7.1
Channel / partner relationship management
Less Annoying CRM
7.7
Sugar Sell (SugarCRM)
7.7

Customer Service & Support

Less Annoying CRM
9.4
Sugar Sell (SugarCRM)
7.2
Case management
Less Annoying CRM
8.8
Sugar Sell (SugarCRM)
6.2
Help desk management
Less Annoying CRM
10.0
Sugar Sell (SugarCRM)
7.3
Call center management
Less Annoying CRM
Sugar Sell (SugarCRM)
8.0

Marketing Automation

Less Annoying CRM
8.5
Sugar Sell (SugarCRM)
7.5
Lead management
Less Annoying CRM
8.9
Sugar Sell (SugarCRM)
8.3
Email marketing
Less Annoying CRM
8.1
Sugar Sell (SugarCRM)
6.7

CRM Project Management

Less Annoying CRM
8.3
Sugar Sell (SugarCRM)
7.6
Task management
Less Annoying CRM
8.8
Sugar Sell (SugarCRM)
8.0
Reporting
Less Annoying CRM
7.8
Sugar Sell (SugarCRM)
7.7
Billing and invoicing management
Less Annoying CRM
Sugar Sell (SugarCRM)
7.1

CRM Reporting & Analytics

Less Annoying CRM
7.5
Sugar Sell (SugarCRM)
7.9
Forecasting
Less Annoying CRM
7.4
Sugar Sell (SugarCRM)
8.3
Pipeline visualization
Less Annoying CRM
8.3
Sugar Sell (SugarCRM)
7.3
Customizable reports
Less Annoying CRM
6.8
Sugar Sell (SugarCRM)
8.1

Customization

Less Annoying CRM
9.1
Sugar Sell (SugarCRM)
7.9
Custom fields
Less Annoying CRM
10.0
Sugar Sell (SugarCRM)
8.4
Scripting environment
Less Annoying CRM
8.1
Sugar Sell (SugarCRM)
7.7
API for custom integration
Less Annoying CRM
9.1
Sugar Sell (SugarCRM)
7.9
Custom objects
Less Annoying CRM
Sugar Sell (SugarCRM)
7.4

Platform

Less Annoying CRM
8.5
Sugar Sell (SugarCRM)
7.1
Mobile access
Less Annoying CRM
8.5
Sugar Sell (SugarCRM)
7.1

Security

Less Annoying CRM
8.2
Sugar Sell (SugarCRM)
8.7
Role-based user permissions
Less Annoying CRM
8.2
Sugar Sell (SugarCRM)
8.9
Single sign-on capability
Less Annoying CRM
Sugar Sell (SugarCRM)
8.6

Social CRM

Less Annoying CRM
Sugar Sell (SugarCRM)
8.8
Social data
Less Annoying CRM
Sugar Sell (SugarCRM)
8.9
Social engagement
Less Annoying CRM
Sugar Sell (SugarCRM)
8.8

Integrations with 3rd-party Software

Less Annoying CRM
Sugar Sell (SugarCRM)
8.3
Marketing automation
Less Annoying CRM
Sugar Sell (SugarCRM)
7.8
Compensation management
Less Annoying CRM
Sugar Sell (SugarCRM)
8.8

Pros

Less Annoying CRM

  • The customization is the key that allows this CRM to help us be successful.
  • Organization is easy and it keeps us on task.
  • We don't miss a beat anymore! With daily reminders, it is easy to see what we must do each day.
  • With two of us working simultaneously on multiple projects, LACRM makes it so we can keep up with each other with constantly emailing back and forth.
Jenny Steadman | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Cons

Less Annoying CRM

  • I would love to see more options for integration. EmailMeForm is a big one I'd love to see.
  • Would love to be able to remove things like pipelines to fully customize things. Also, would love to see the ability to have a program within LACRM that works somewhat like Quickbooks where you can enter in payment information and it goes to a form/file to keep track of payments too.
Kira Solomon | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Less Annoying CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Usability

Less Annoying CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.3
Based on 2 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Less Annoying CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Performance

Less Annoying CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Support Rating

Less Annoying CRM

Less Annoying CRM 9.1
Based on 1 answer
Simply outstanding! I am a very experienced customer service professional and I have not seen a company with their act so together in a long time!
Ray Lévesque, MA | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 6.3
Based on 10 answers
Most of our support comes from the documentation on the SugarCRM web site. There is lots of documentation available, but sometimes, it takes a little time to find the piece that pertains to your system. The SugarCRM software has changed a lot over the years and documentation for all of the versions is still available on the web.
Tom Kreiner | TrustRadius Reviewer

In-Person Training

Less Annoying CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Online Training

Less Annoying CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Implementation Rating

Less Annoying CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 6 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Alternatives Considered

Less Annoying CRM

There is simply no comparison. Quickbooks Lead Center is very limited in its ability to produce reports or even use a follow-up spreadsheet. In QuickBooks Lead Center your follow-up consists of a report that doesn't show any notes, must be clicked on one by one and when printed only prints the name of the lead (no notes, dates etc.) With Less Annoying CRM you can customize reports, print them easily and have useful information right at your finger tips. Absolutely the best decision we made to increase our ROI.
Paula Darnell | TrustRadius Reviewer

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Scalability

Less Annoying CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Return on Investment

Less Annoying CRM

  • It is very affordable, we hardly notice this invoice each month, but it has helped us grow our business year after year by keeping track of all of our clients and prospect info, we never miss a follow up anymore.
Matt McCray | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

Screenshots

Pricing Details

Less Annoying CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Less Annoying CRM Editions & Modules

Edition
Always$101
  1. per user, per month
Additional Pricing Details
The system is $10 per user per month. No hidden costs or fees, or paying unused functionality. No long-term contracts. The first 30 days with the product are free, and the vendor won’t ask for payment information until that trial period ends.

Sugar Sell (SugarCRM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sugar Sell (SugarCRM) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Less Annoying CRM
10.0
Sugar Sell (SugarCRM)
7.6

Likelihood to Renew

Less Annoying CRM
Sugar Sell (SugarCRM)
8.2

Usability

Less Annoying CRM
Sugar Sell (SugarCRM)
8.3

Reliability and Availability

Less Annoying CRM
Sugar Sell (SugarCRM)
10.0

Performance

Less Annoying CRM
Sugar Sell (SugarCRM)
10.0

Support Rating

Less Annoying CRM
9.1
Sugar Sell (SugarCRM)
6.3

In-Person Training

Less Annoying CRM
Sugar Sell (SugarCRM)
9.0

Online Training

Less Annoying CRM
Sugar Sell (SugarCRM)
8.0

Implementation Rating

Less Annoying CRM
Sugar Sell (SugarCRM)
9.0

Scalability

Less Annoying CRM
Sugar Sell (SugarCRM)
9.0

Add comparison