What users are saying about
12 Ratings
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Score 6.9 out of 100
3 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

LexisNexis InterAction

It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
Anonymous | TrustRadius Reviewer

Salesmate

Salesmate is an excellent pipeline tool and I've been very happy with making the switch from Pipedrive. The reporting tool is excellent when reviewing conversions, total sales, and average turn times per stage. I'm especially happy with the ability to download custom reports however I would like to also have the ability to do so with the pre-defined reporting.
Matthew Gehrman | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

LexisNexis InterAction
5.1
Salesmate
9.8
Customer data management / contact management
LexisNexis InterAction
8.0
Salesmate
9.0
Workflow management
LexisNexis InterAction
3.0
Salesmate
10.0
Territory management
LexisNexis InterAction
3.0
Salesmate
Opportunity management
LexisNexis InterAction
5.0
Salesmate
10.0
Integration with email client (e.g., Outlook or Gmail)
LexisNexis InterAction
8.0
Salesmate
10.0
Interaction tracking
LexisNexis InterAction
3.0
Salesmate
10.0
Channel / partner relationship management
LexisNexis InterAction
6.0
Salesmate

Customer Service & Support

LexisNexis InterAction
8.7
Salesmate
Case management
LexisNexis InterAction
8.0
Salesmate
Call center management
LexisNexis InterAction
9.0
Salesmate
Help desk management
LexisNexis InterAction
9.0
Salesmate

Marketing Automation

LexisNexis InterAction
8.0
Salesmate
8.0
Lead management
LexisNexis InterAction
7.0
Salesmate
8.0
Email marketing
LexisNexis InterAction
9.0
Salesmate

CRM Project Management

LexisNexis InterAction
4.7
Salesmate
10.0
Task management
LexisNexis InterAction
5.0
Salesmate
10.0
Billing and invoicing management
LexisNexis InterAction
4.0
Salesmate
Reporting
LexisNexis InterAction
5.0
Salesmate
10.0

CRM Reporting & Analytics

LexisNexis InterAction
4.3
Salesmate
9.0
Forecasting
LexisNexis InterAction
4.0
Salesmate
Pipeline visualization
LexisNexis InterAction
4.0
Salesmate
8.0
Customizable reports
LexisNexis InterAction
5.0
Salesmate
10.0

Customization

LexisNexis InterAction
4.3
Salesmate
9.5
Custom fields
LexisNexis InterAction
4.0
Salesmate
10.0
Custom objects
LexisNexis InterAction
4.0
Salesmate
Scripting environment
LexisNexis InterAction
4.0
Salesmate
API for custom integration
LexisNexis InterAction
5.0
Salesmate
9.0

Security

LexisNexis InterAction
8.0
Salesmate
10.0
Single sign-on capability
LexisNexis InterAction
8.0
Salesmate
10.0
Role-based user permissions
LexisNexis InterAction
8.0
Salesmate
10.0

Social CRM

LexisNexis InterAction
4.5
Salesmate
Social data
LexisNexis InterAction
4.0
Salesmate
Social engagement
LexisNexis InterAction
5.0
Salesmate

Integrations with 3rd-party Software

LexisNexis InterAction
5.0
Salesmate
9.0
Marketing automation
LexisNexis InterAction
5.0
Salesmate
9.0
Compensation management
LexisNexis InterAction
5.0
Salesmate

Platform

LexisNexis InterAction
5.0
Salesmate
9.0
Mobile access
LexisNexis InterAction
5.0
Salesmate
9.0

Pros

LexisNexis InterAction

  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
Anonymous | TrustRadius Reviewer

Salesmate

  • Pipeline customization including custom fields
  • Two way email integration & click to call feature
  • Incredible customer service
  • Always looking to improve the product
  • Excellent price per user in comparison to some of the other tools available and other tools we've leveraged in the past.
Matthew Gehrman | TrustRadius Reviewer

Cons

LexisNexis InterAction

  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Anonymous | TrustRadius Reviewer

Salesmate

  • The ability to switch between deals directly from within the deal itself
  • Load time could be improved however we have at any given time 180 + leads in the pipe
  • Ability to separate user rights per pipeline, i.e. having two separate team pipelines and each team can only see their leads.
Matthew Gehrman | TrustRadius Reviewer

Likelihood to Renew

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Salesmate

Salesmate 10.0
Based on 1 answer
Very happy with the customer service and the overall functionality of the program. With new features always being launched and discussed I'm looking fwd to growing with them
Matthew Gehrman | TrustRadius Reviewer

Alternatives Considered

LexisNexis InterAction

No answers on this topic

Salesmate

Salesmate has a lot of similar features and functionality but where I feel they differ the most is the customer service, new feature integration, and a team that actually wants to develop the perfect pipeline management tool. Not only are they more competitive on the overpricing structure but I'm confident we'll be able to continue scaling with Salesmate as we grow the team
Matthew Gehrman | TrustRadius Reviewer

Return on Investment

LexisNexis InterAction

  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
Anonymous | TrustRadius Reviewer

Salesmate

  • Making the switch to Salesmate has saved us a fair amount from our prior service where we had to pay for all the additional features we wanted, whereas Salesmate includes it right out the gate.
  • By utilizing this tool we're able to stay on top of the sales cycle and overall lead flow which directly impacts our bottom line.
  • In terms of ROI if you work the system and utilize the tool as it should then you will make sales.
Matthew Gehrman | TrustRadius Reviewer

Screenshots

Pricing Details

LexisNexis InterAction

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesmate

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

LexisNexis InterAction
6.0
Salesmate
10.0

Likelihood to Renew

LexisNexis InterAction
Salesmate
10.0

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