Likelihood to Recommend It is perfect for any small business looking for inventory control, Tracking purchase history, and just an all round easy to use software for retail and beyond. I would not use it if I have only a few hundred items or was a larger company that can afford to build my own POS software.
Read full review I recommend PayPal Zettle quite a bit, actually. Its flexibility is easy enough to use for people who are not used to technology. Square has good traits, too, but since so many people already have PayPal accounts, it makes it much easier to use. It is perfect for everyday use of bot large and small transactions.
Read full review Pros Lightspeed Retail has great reports that are very easy to read and understand. Lightspeed Retail is great to train new employees on because of its ease of use. There are not lots of different things that you have to learn just basics. Read full review The PayPal Here hardware connection is very effective, my mobile device recognizes it immediately and the PayPal Here application to receive payments also recognizes it immediately. I don't have to wait a long time like some other POS. Transactions are made instantly, you just have to pass the NFC chip inside the PayPal Here system, and in a second the transaction will be carried out and it will be shown in the history of the PayPal account registered in the POS. It is very easy to provide a receipt to the customer when they use their card within our PayPal Here POS system, as it allows us to digitally send a ticket to the customer and also allows us to send the invoice by email. Read full review Cons With a larger SKU assortment size, the software really starts to struggle with doing physical inventory after scanning in a few hundred items. Several times throughout each year Lightspeed went down on us (not our internet connection but actually Lightspeed verified). Special order system could use a lot of modern improvements (ability to schedule ahead of time, etc.) Reports are very basic, and will likely require there Lightspeed Analytics to actually get reports useful for day to day operations. Weak system for receiving purchase orders. Does not handle items and cases for reordering very well. Have used multiple Point of Sale systems in the past 10 years that allow to set reorder points based on single items, but reorder the case automatically, Lightspeed has no support for this. Read full review While swiped payments are easy, manual entry of payment information often fails. This is a major roadblock when you are in the service industry because not everyone who is making payment is on site. In almost every instance of accepting a payment, we have to call in and reverify every piece of information about our business before we are successful. Whatever system they use to determine how high risk your business is can limit your usage if they get it wrong. Customer service is inconsistent at best. Sometimes issues are handled quickly and easily, other time you have to jump through hoops. Read full review Likelihood to Renew There are no monthly costs, the only expense is the card processing fee which is lower than nearly everyone else out there.
Read full review Usability Very easy to use and figure out without calling customer support which is also very responsive and helpful.
Read full review I absolutely LOVE this system. It is very fast and easy to use, and integrates with my eCommerce platform perfectly. The card processing fees are really low and the money is in my account quickly, even on weekends! I can either keep the funds in my PayPal account and access them with my PayPal business debit, or I can transfer them to my back (or a combination of these). The funds are always in my bank next business day. Also, it was one of the least expensive solutions out there as far as the hardware goes.
Read full review Reliability and Availability Adding skus was down for 1hr one day, otherwise have never experienced an outage.
Read full review Performance Everything is very fast. Adding products, selling products, processing cards, and receiving funds.
Read full review Support Rating I gave the rating of a 9 because ninety percent of the time when I talk to their support they're very helpful. One of the only real issues I have is there are times where the queue will be 7-9 people deep. When you have an error you don't know how to fix, sometimes this is very troubling. But overall their support is usually quick and friendly.
Read full review Support hasn't been needed in the 2 years of using PayPal but I have received calls from the company in the past asking about my experience with the device that was sent to me and they were pretty helpful with advice. Support is all over the internet if needed but for emergencies, so it is best to contact them during business hours.
Read full review Implementation Rating It went very smoothly.
Read full review Alternatives Considered Lightspeed is faster, sleeker and more modern than our previous POS system. I can’t express enough how easy the online store portion of Lightspeed is - it just intuitive and sometimes, is TOO easy, I feel like I have to be forgetting something. Lightspeed is staying modern and current where our previous POS was not
Read full review The main selection criteria were ease of use and the presence of a plugin for WooCommerce. However, in practice it turned out that an important factor is also the availability of the product for purchase in a small batch and at an affordable price. I chose PayPal Zettle because I was able to easily and simply purchase it in my country.
Read full review Scalability Have not run into any limitations as of yet, with 500 SKUs entered and counting.
Read full review Return on Investment Certainly has saved money on cash-outs/ accounting due to QuickBooks integration. Faster processing through tills means happier customers and more sales per hour. Expensive product at $5K a year has taken away some profitability for this small business. It's way, way over priced. Read full review PayPal Here has allowed us to have a retail presence when we are away from our home location. We have sold literally millions of dollars in merchandise at events over the last several years that we otherwise would not have been able to. The only negative about PayPal Here is that we did not implement it sooner. Read full review ScreenShots