What users are saying about
19 Ratings
12 Ratings
19 Ratings
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Score 6.6 out of 100
12 Ratings
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Score 4.6 out of 100

Likelihood to Recommend

LiquidPlanner

If you have a large project and all of the people working on it are assigned to a particular tactic from idea, to creation, to review, to execution. Putting everything in one tactic and having checklist items that everyone can see is really useful. However, once a tactic or project is marked done, it is hard to find assets and history if you want to build on that tactic for future project work. Personally, I don't like the user experience with the software. It feels clunky and not intuitive.
Anonymous | TrustRadius Reviewer

Upland PSA

We have discovered over the last few years using Tenrox that we could adapt our needs or processes to fit in the Tenrox box rather than adapting Tenrox to fit in ours completely. I feel like Tenrox would be better suited for a company that has fewer clients and projects over the course of a year, as well as fewer users. We have approximately 350 clients, 21,077 projects in Tenrox at this exact moment (we close projects as we can), 188 active users currently, and 415,635 tasks (some of course assigned to now closed projects).
With this much information hosted through the Tenrox cloud server, we experience increased lag time frequently. This causes a lot of unwanted rejection towards Tenrox in our company.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

LiquidPlanner
7.9
Upland PSA
3.7
Task Management
LiquidPlanner
9.0
Upland PSA
3.0
Resource Management
LiquidPlanner
9.9
Upland PSA
3.0
Gantt Charts
LiquidPlanner
7.1
Upland PSA
8.0
Scheduling
LiquidPlanner
8.0
Upland PSA
3.0
Workflow Automation
LiquidPlanner
6.5
Upland PSA
2.0
Team Collaboration
LiquidPlanner
8.0
Upland PSA
1.0
Support for Agile Methodology
LiquidPlanner
9.0
Upland PSA
7.9
Support for Waterfall Methodology
LiquidPlanner
9.0
Upland PSA
6.9
Document Management
LiquidPlanner
9.9
Upland PSA
2.0
Email integration
LiquidPlanner
8.7
Upland PSA
2.0
Mobile Access
LiquidPlanner
3.1
Upland PSA
4.5
Timesheet Tracking
LiquidPlanner
8.0
Upland PSA
2.0
Budget and Expense Management
LiquidPlanner
7.0
Upland PSA
1.0
Change request and Case Management
LiquidPlanner
Upland PSA
5.2

Professional Services Automation

LiquidPlanner
Upland PSA
10.0
Invoicing
LiquidPlanner
Upland PSA
10.0
Project & financial reporting
LiquidPlanner
Upland PSA
10.0

Pros

LiquidPlanner

  • Priority based planning. Every other planning software we've used relies on dates and therefore needs constant attention. Priority based planning means that the plan is always up to date.
  • Ease of use. LiquidPlanner has a very short learning curve. This is critical to getting team members to use it.
  • Forecasting. LiquidPlanner makes it very easy to run scenarios by simply dragging and dropping projects and reassigning resources.
  • Awesome Support. I get personal responses very fast. Usually within a couple hours. And, they listen and ask for more information.
Robert Tupa | TrustRadius Reviewer

Upland PSA

  • We love that our timesheets are pre-populated with all our employee's assigned contracts and we get to control what is on their timesheet as far as funder and contract codes.
  • Tenrox did very well with our integration and getting a timesheet that exports well with our payroll provider.
  • Tenrox has a great email reminder system for when people need to submit or approve timesheets.
Christopher Kramer | TrustRadius Reviewer

Cons

LiquidPlanner

  • The interface is messy and cluttered. The best way to find things and see what you actually want to see is the main Projects view which is also the most cluttered and hardest to maneuver in.
  • Clicking an external link someone posted in a comment or task description doesn't open in a new window by default, so we are constantly having to go back to get to LiquidPlanner again.
  • The way that the interface saves your state globally (rather than per tab instance) means that if you click a link from someone else to a task that's not yours, then it adjusts your filters on the Projects page. Then if you refresh another LiquidPlanner window where you were on the Projects tab, suddenly all of its filters are updated and what you were looking at may no longer be there.
  • It might just be the way that we use the system, but the Home and My Work tabs are fairly useless for us. They typically don't show the tasks we're actually looking for.
Ben McClure | TrustRadius Reviewer

Upland PSA

  • Tax calculation per state tax rules. Tenrox's current capabilities relative to tax codes is extremely limited and we have to do several time-consuming work-arounds in order to apply the tax as needed for our business. What is particularly frustrating about this aspect is that our need is based on tax laws and codes set by states and I feel a financial system should be able to sufficiently structure for legally-defined tax codes.
  • Tenrox Project Planning add-on module. This portion of the system has never worked as seamlessly as you would assume given they were designed to work together. We've run in to many bugs and just oddities over the years. It's very finicky in my experience. We only use TPP for a small portion of our projects - those being our smaller or need to have huge task lists per client naming requirements.
  • (The bad that became the good!) In the past, we have had significant customer-service challenges with Tenrox and then Upland, however over the past several months we have noticed a marked change in this. If we had not previously experienced issues with the customer service, I would not have any issue with the level of service that we are currently receiving. Given the history, I am cautiously optimistic that our current level of customer service will continue. I think our service concerns finally reached the 'right' people and I am reasonably confident the positive changes are here to stay!
Anonymous | TrustRadius Reviewer

Likelihood to Renew

LiquidPlanner

LiquidPlanner 4.4
Based on 2 answers
We may not renew LiquidPlanner's contract, but only because my company has recently been acquired and we'll be adopting some of the software that they're using to standardize process. LiquidPlanner's development team releases new features pretty often, so it seems like the gaps and inefficiencies are slowly getting smaller/less frequent
Anonymous | TrustRadius Reviewer

Upland PSA

Upland PSA 7.0
Based on 6 answers
I am not in charge of renewing the Tenrox contract. However, if it was up to me, I would renew in a heartbeat. Tenrox is an asset to our organization and it keeps us focused. I am not aware of other products similar to Tenrox that provide the depth that they do.
Anonymous | TrustRadius Reviewer

Usability

LiquidPlanner

LiquidPlanner 10.0
Based on 1 answer
Easy to learn and utilize. Can export charts and reports for sharing with colleagues.
Anonymous | TrustRadius Reviewer

Upland PSA

Upland PSA 8.0
Based on 1 answer
I feel like if the user interface could combine time and expense for users to be entered on one screen rather than two completely separate locations it would greatly improve usability. If the expense entry process could be improved completely, it would greatly improve the usability as well. Everything else within Tenrox, makes everything very user friendly.
Anonymous | TrustRadius Reviewer

Support Rating

LiquidPlanner

LiquidPlanner 9.0
Based on 2 answers
Support is the least impressive part of LiquidPlanner for me. Issues are resolved, but software bugs or suggested improvements are generally blown off or responded to condescendingly. This software updates more frequently than any other software we use, frequently during times we use the product (Saturday mornings). Often the updates result in aesthetic changes that seem pointless when there are bigger updates that would make using the product easier, which should be a higher priority.
Anonymous | TrustRadius Reviewer

Upland PSA

Upland PSA 9.0
Based on 1 answer
The support team is always very helpful and strives to ensure they have met your needs and corrected your issues in a timely manner. If they need more information or cannot recreate the issue themselves, then they will follow-up to gather the necessary data themselves. They are constantly striving to meet the needs of all users and understand so many different industries and types of environments out there, it is very impressive.
Anonymous | TrustRadius Reviewer

Implementation Rating

LiquidPlanner

No score
No answers yet
No answers on this topic

Upland PSA

Upland PSA 9.0
Based on 1 answer
The main thing with implementation is to make sure you have taken full advantage of the "sandbox testing" site that Tenrox provides to you during development. Try out every scenario you can think of, have other people enter information if needed, so that you can make sure you have not missed any big items. If you have the opportunity, roll out implementation to small groups of users. Depending on how your company is set up, I would choose groups that are not all in the same department so that you can address questions across all areas before adding in more users in the next wave of implementation.
Anonymous | TrustRadius Reviewer

Alternatives Considered

LiquidPlanner

We use Teamwork for managing projects and love it for that, but we stick with LiquidPlanner for the high-level overview of our project workload, as well as for time-tracking (specifically for being able to bill out actuals). Teamwork and LiquidPlanner each have their merits; we find the combination of both tools to be right for our needs.
Anonymous | TrustRadius Reviewer

Upland PSA

The Tenrox software looks and feels older and is not as user friendly! Harvest, for example, is an upgraded version that is easier to track and compile. This is what I'm comparing it to and it's not even close! We only selected Tenrox because it was cheaper and we had a connection in the company with someone at Tenrox to use that platform. We are currently looking for a change.
Anonymous | TrustRadius Reviewer

Return on Investment

LiquidPlanner

  • LiquidPlanner really forces you to map out your workflow. For me, honing into a template that I can later adjust as needed has been huge, as there is less time at the beginning of a project trying to assign and figure out what needs to happen when usually it never changes.
  • Communication between employees, especially ones not immediately available in the office has been very welcomed. It helps having conversations documented in a public, logical place that is easy to find and refer to as the project continues.
  • Our productivity has definitely skyrocketed as we've really gotten a feel and committed to using LiquidPlanner daily. As we move forward, we continually try to add more and more ways for us to use the service.
Clay J. Seal | TrustRadius Reviewer

Upland PSA

  • Increased time tracking accuracy
  • Provide accurate detail to corporate auditors for time spent on projects that can be capitalized
  • increased awareness of project pain points and successes
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

LiquidPlanner

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

LiquidPlanner Editions & Modules

Edition
ProfessionalCONTACT US1
EnterpriseCONTACT US1
  1. 5-user minimum
Additional Pricing Details

Upland PSA

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Upland PSA Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

LiquidPlanner
6.4
Upland PSA
1.0

Likelihood to Renew

LiquidPlanner
4.4
Upland PSA
7.0

Usability

LiquidPlanner
10.0
Upland PSA
8.0

Support Rating

LiquidPlanner
9.0
Upland PSA
9.0

Implementation Rating

LiquidPlanner
Upland PSA
9.0

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