LiveChat vs. SherpaDesk
LiveChat vs. SherpaDesk
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
LiveChat | Mid-Size Companies (51-1,000 employees) | LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them… | $20 per month per user | |
SherpaDesk | Mid-Size Companies (51-1,000 employees) | SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities. | $0 per agent |
LiveChat | SherpaDesk | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
|
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
LiveChat | SherpaDesk | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
LiveChat | SherpaDesk | ||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| ||||||||||||||||||
Self Help Community |
| ||||||||||||||||||
Multi-Channel Help |
|
LiveChat | SherpaDesk | |
---|---|---|
Small Businesses | Gist Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
LiveChat | SherpaDesk | |
---|---|---|
Likelihood to Recommend | 8.1 (43 ratings) | 8.0 (3 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 7.3 (3 ratings) | - (0 ratings) |
LiveChat | SherpaDesk | |
---|---|---|
Likelihood to Recommend | LiveChat | SherpaDesk |
Pros | LiveChat | SherpaDesk |
Cons | LiveChat | SherpaDesk |
Support Rating | LiveChat | SherpaDesk No answers on this topic |
Alternatives Considered | LiveChat | SherpaDesk |
Return on Investment | LiveChat | SherpaDesk |
ScreenShots | LiveChat Screenshots | SherpaDesk Screenshots |