LogicMonitor vs. Tempered Airwall

I would recommend LogicMonitor to mid-sized IT teams or MSPs. I thought it was going to be just another monitoring tool, but the more you work with it, the more you realize how solid it actually is; now it's a full-on platform. I've had a really good experience with Logic Monitor. It's powerful, a little messy in Parts. But once it's running smoothly, it's kind of a beast, definitely made my life easier.

It's very well suited for geographically dispersed organizations, where deploying and managing remote firewalls and other network security functions aren't practical. Once deployed, and the deployment isn't difficult after planning and understanding the data flows of the IoT devices, the system is easily managed and flexible. You're able to allow front line operations people to add devices into a role without sacrificing the integrity of the security model.

Incentivized

• It shows us system issues right away so we can fix them fast.
• It finds new devices on its own, so we do not miss anything.
• It alerts us only when something really unusual happens.
• Its dashboards make it easy for everyone to see system health.
• It helps us see trends so we are ready for busy times.

Incentivized

• Low capital and support cost structures.
• Ease of deployment.
• Ability to work over the existing network.

Incentivized

• Segmentation at an instance level not just the resource when clients are sharing the same device but shouldn't see each other's relevant data
• ARM CPU support for collectors to allow for a lighter weight appliance deployment
• WMI collection with a Linux collector so a windows collector would not be needed or a virtual appliance template that can be used to deploy collectors

Incentivized

• Integration with third-party security controls.
• Automating the on-boarding of devices.
• Reporting needs to be more detailed.

Incentivized

This product has met virtually all of our needs. It was easy to implement and has been simple to support. Customization has been intuitive with many options available. They keep adding features and expanding available options. The future of LogicMonitor looks even better than it is today which is very promising. The management and support teams at LogicMonitor are always helpful

Incentivized

Set up is super easy. Just stand up a small Linux or Windows server to act as a collector. There are no agents to install on monitored devices and all you need is SNMP or WMI access. When creating dashboards, all you have to do is find the widget on the device you want to show up and choose the menu option to add it.

Incentivized

The sales team support we received was top notch. They worked hand in hand to make sure the product met all expectations. So far we have not really had to work with support that much; we have worked with setup team after purchase to deploy product fully. No issues so far and we are four weeks in.

Incentivized

It's pretty darned good for a new company. We had to hash through a couple of instances that no one had ever run into, but once we got to the right person on the engineering team, they were able to work through the solution pretty quickly. The nice thing is, unlike Cisco, once you fix something, you don't find three new things that have to be changed.

Incentivized

Add good training

Incentivized

The training is good but room to improve

Incentivized

The implementation experience was awesome for me, as the LogicMonitor team was really helpful to us. They installed everything on our primary server and provided clear, intelligible explanations. They even trained our non-tech team on it as well. Therefore, my team and I had a very simple and pleasurable implementation experience.

Incentivized

Our business used the trial period they provided on one of our systems and conducted sessions with all of this software. Our team tested all of these software options before deciding on LogicMonitor, as our business is expanding daily and we needed a system that could accommodate our growing workforce and automatically add systems to our network, which LogicMonitor alone provided.

Incentivized

The cost and complexity vs. ISE is as different as Uber and Lift are from trying to take a taxi in Duluth, Minnesota. The complexity of Cisco's IoT security is a joke. It was going to take us over a year just to deploy all the Cisco equipment, and that was if we could have gotten it all working together. We got the entire project deployed in just under 3 months, and that includes working out all the bugs and logistics. Honestly, I don't think all the Cisco parts would have ever been running like Cisco promised it would. It's just way too complicated.

Incentivized

Pricing seems to be getting more and more aggressive, I worry that it's going to turn into ServiceNow or SAP and everything minor feature will be an extreme cost that prices out us and our customers

Incentivized

Haven't really used it but our initial onboarding PS was disappointing. Felt like we were being told what we needed to cover as opposed to what we wanted to cover. In addition, we were pushed into using the PS in tight time frames and we were not ready to do so.

Incentivized

• We Eliminated an on-prem monitoring tool which was in excess of 25 servers
• A decrease in time to response from our Network Operations Center resulted in a more consistent client experience
• Dynamic alert thresholds helped reduce alerting by about 10 to 15% as soon as we turned it on for volatile metrics like CPU and memory

Incentivized

• Capital cost to deploy was 1/4 the cost of doing Cisco.
• People and time frame to do the entire deployment was 1/12th the time/people to complete the installation.
• On-going management is being done without adding staff.

Incentivized