LogicMonitor vs. Verizon Network Detection and Response (ProtectWise)

I would recommend LogicMonitor to mid-sized IT teams or MSPs. I thought it was going to be just another monitoring tool, but the more you work with it, the more you realize how solid it actually is; now it's a full-on platform. I've had a really good experience with Logic Monitor. It's powerful, a little messy in Parts. But once it's running smoothly, it's kind of a beast, definitely made my life easier.

This software is well suited for engineering firms where different staff are working on a same design or document file. And this software would only serve its full potential if used in a mid-size to large company. It would be less utilized in a small firm where file sharing can be done in a local server.

Incentivized

• It shows us system issues right away so we can fix them fast.
• It finds new devices on its own, so we do not miss anything.
• It alerts us only when something really unusual happens.
• Its dashboards make it easy for everyone to see system health.
• It helps us see trends so we are ready for busy times.

Incentivized

• Check-in and check-out of the files
• When saving and exiting out of the software, ProjectWise automatically asks whether I want to check the file in
• Ease of sending the file/folder links to coworkers in an email

Incentivized

• Segmentation at an instance level not just the resource when clients are sharing the same device but shouldn't see each other's relevant data
• ARM CPU support for collectors to allow for a lighter weight appliance deployment
• WMI collection with a Linux collector so a windows collector would not be needed or a virtual appliance template that can be used to deploy collectors

Incentivized

• Right now ProjectWise must be installed after installing all other software that would be integrated to it. This should be addressed so that any integrations can happen after the fact.
• Integrations with more variety of file extensions
• Easier user interface in navigation explorer

Incentivized

This product has met virtually all of our needs. It was easy to implement and has been simple to support. Customization has been intuitive with many options available. They keep adding features and expanding available options. The future of LogicMonitor looks even better than it is today which is very promising. The management and support teams at LogicMonitor are always helpful

Incentivized

Set up is super easy. Just stand up a small Linux or Windows server to act as a collector. There are no agents to install on monitored devices and all you need is SNMP or WMI access. When creating dashboards, all you have to do is find the widget on the device you want to show up and choose the menu option to add it.

Incentivized

The sales team support we received was top notch. They worked hand in hand to make sure the product met all expectations. So far we have not really had to work with support that much; we have worked with setup team after purchase to deploy product fully. No issues so far and we are four weeks in.

Incentivized

Add good training

Incentivized

The training is good but room to improve

Incentivized

The implementation experience was awesome for me, as the LogicMonitor team was really helpful to us. They installed everything on our primary server and provided clear, intelligible explanations. They even trained our non-tech team on it as well. Therefore, my team and I had a very simple and pleasurable implementation experience.

Incentivized

Our business used the trial period they provided on one of our systems and conducted sessions with all of this software. Our team tested all of these software options before deciding on LogicMonitor, as our business is expanding daily and we needed a system that could accommodate our growing workforce and automatically add systems to our network, which LogicMonitor alone provided.

Incentivized

Vault is just for Autodesk files, but the check-out/check-in system is the same. ProjectWise covers more comprehensive scope of file extensions that can be used by companies of any business field. But it can also see improvements where replacing a file that is referenced by other files can be as simple as saving a file with a same name.

Incentivized

Pricing seems to be getting more and more aggressive, I worry that it's going to turn into ServiceNow or SAP and everything minor feature will be an extreme cost that prices out us and our customers

Incentivized

Haven't really used it but our initial onboarding PS was disappointing. Felt like we were being told what we needed to cover as opposed to what we wanted to cover. In addition, we were pushed into using the PS in tight time frames and we were not ready to do so.

Incentivized

• We Eliminated an on-prem monitoring tool which was in excess of 25 servers
• A decrease in time to response from our Network Operations Center resulted in a more consistent client experience
• Dynamic alert thresholds helped reduce alerting by about 10 to 15% as soon as we turned it on for volatile metrics like CPU and memory

Incentivized

• We strive to deliver the highest quality design and its documentation. ProjectWise helps us prevent any issues with outdated files.
• In our work we often research back into old documents that we have done in the past. Looking up files using keywords makes this process much faster.
• ProjectWise helps us archive our gargantuan amount of project documents in digital form, easy to access at anytime.

Incentivized