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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    LogMeIn Rescue

    Score8.2 out of 10
    N/ALogMeIn Rescue is an enterprise remote support solution that provides IT helpdesks and customer support organizations with the ability to remotely access, diagnose, and resolve issues across endpoint devices. The platform includes in-session diagnostic tools, security controls, and workflow configuration features. The solution is utilized by IT help desks, global enterprises, Business Process Outsourcers (BPOs), and Managed Service Providers (MSPs). It is designed to support…

    $149

    per month

    Sage HRMS

    Score9.8 out of 10
    N/ASage HRMS is an HR management solution that integrates payroll, benefits, recruiting, employee self-service, and analytics capabilities.N/A
    Pricing
    LogMeIn RescueSage HRMS
    Editions & Modules
    Remote Device Support
    $149
    per month per seat
    Rescue Enterprise
    Contact Us
    No answers on this topic
    Offerings
    Pricing Offerings
    LogMeIn RescueSage HRMS
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount available for annual pricing. Contact sales for Enterprise pricing.—
    More Pricing Information
    Community Pulse
    LogMeIn RescueSage HRMS
    Considered Both Products
    GoTo formerly LogMeIn
    No answer on this topic
    Sage
    No answer on this topic
    Key User Insights
    Would buy again
    92%
    Would buy again
    147 Answers
    No answers on this topic
    Delivers good value for the price
    95%
    Delivers good value for the price
    121 Answers
    No answers on this topic
    Happy with the feature set
    96%
    Happy with the feature set
    154 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    97%
    Lived up to sales and marketing promises
    93 Answers
    No answers on this topic
    Implementation went as expected
    97%
    Implementation went as expected
    108 Answers
    No answers on this topic
    Features
    LogMeIn RescueSage HRMS
    Security
    Comparison of Security features of LogMeIn Rescue and Sage HRMS
    Feature
    LogMeIn Rescue
    8.7
    7 Ratings
    1% above category average
    Sage HRMS
    -
    Ratings
    Role-based user permissions8.77 Ratings00 Ratings
    Remote Administration
    Comparison of Remote Administration features of LogMeIn Rescue and Sage HRMS
    Feature
    LogMeIn Rescue
    8.4
    211 Ratings
    1% below category average
    Sage HRMS
    -
    Ratings
    File transfer8.6190 Ratings00 Ratings
    Instant message8.0129 Ratings00 Ratings
    Access to sleeping/powered-off computers9.364 Ratings00 Ratings
    Session record8.6146 Ratings00 Ratings
    Annotations8.668 Ratings00 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of LogMeIn Rescue and Sage HRMS
    Feature
    LogMeIn Rescue
    8.3
    4 Ratings
    4% above category average
    Sage HRMS
    -
    Ratings
    Third-party software integrations8.34 Ratings00 Ratings
    Remote Access
    Comparison of Remote Access features of LogMeIn Rescue and Sage HRMS
    Feature
    LogMeIn Rescue
    8.2
    9 Ratings
    1% above category average
    Sage HRMS
    -
    Ratings
    Attended device access8.59 Ratings00 Ratings
    Unattended device access7.53 Ratings00 Ratings
    Mobile device access8.13 Ratings00 Ratings
    Virtual device access8.53 Ratings00 Ratings
    Multiple-display support8.26 Ratings00 Ratings
    Multiple concurrent sessions8.56 Ratings00 Ratings
    Human Resource Management
    Comparison of Human Resource Management features of LogMeIn Rescue and Sage HRMS
    Feature
    LogMeIn Rescue
    -
    Ratings
    Sage HRMS
    5.5
    9 Ratings
    39% below category average
    Employee demographic data00 Ratings8.08 Ratings
    Employment history00 Ratings8.09 Ratings
    Job profiles and administration00 Ratings1.39 Ratings
    Workflow for transfers, promotions, pay raises, etc.00 Ratings7.99 Ratings
    Organizational charting00 Ratings6.04 Ratings
    Organization and location management00 Ratings6.06 Ratings
    Compliance data (COBRA, OSHA, etc.)00 Ratings1.27 Ratings
    Payroll Management
    Comparison of Payroll Management features of LogMeIn Rescue and Sage HRMS
    Feature
    LogMeIn Rescue
    -
    Ratings
    Sage HRMS
    4.8
    7 Ratings
    52% below category average
    Pay calculation00 Ratings6.17 Ratings
    Support for external payroll vendors00 Ratings4.04 Ratings
    Off-cycle/On-Demand payment00 Ratings6.92 Ratings
    Benefit plan administration00 Ratings2.16 Ratings
    Direct deposit files00 Ratings8.07 Ratings
    Salary revision and increment management00 Ratings3.06 Ratings
    Reimbursement management00 Ratings3.27 Ratings
    Leave and Attendance Management
    Comparison of Leave and Attendance Management features of LogMeIn Rescue and Sage HRMS
    Feature
    LogMeIn Rescue
    -
    Ratings
    Sage HRMS
    1.2
    7 Ratings
    149% below category average
    Approval workflow00 Ratings1.26 Ratings
    Balance details00 Ratings1.27 Ratings
    Annual carry-forward and encashment00 Ratings1.06 Ratings
    Employee Self Service
    Comparison of Employee Self Service features of LogMeIn Rescue and Sage HRMS
    Feature
    LogMeIn Rescue
    -
    Ratings
    Sage HRMS
    3.9
    8 Ratings
    72% below category average
    View and generate pay and benefit information00 Ratings4.18 Ratings
    Update personal information00 Ratings4.27 Ratings
    View company policy documentation00 Ratings1.16 Ratings
    Employee recognition00 Ratings6.04 Ratings
    View job history00 Ratings4.05 Ratings
    Asset Management
    Comparison of Asset Management features of LogMeIn Rescue and Sage HRMS
    Feature
    LogMeIn Rescue
    -
    Ratings
    Sage HRMS
    7.0
    2 Ratings
    14% below category average
    Tracking of all physical assets00 Ratings7.02 Ratings
    HR Reporting
    Comparison of HR Reporting features of LogMeIn Rescue and Sage HRMS
    Feature
    LogMeIn Rescue
    -
    Ratings
    Sage HRMS
    3.7
    8 Ratings
    69% below category average
    Report builder00 Ratings2.07 Ratings
    Pre-built reports00 Ratings1.28 Ratings
    Ability to combine HR data with external data00 Ratings8.06 Ratings
    Onboarding
    Comparison of Onboarding features of LogMeIn Rescue and Sage HRMS
    Feature
    LogMeIn Rescue
    -
    Ratings
    Sage HRMS
    7.0
    4 Ratings
    14% below category average
    New hire portal00 Ratings7.04 Ratings
    Manager tracking tools00 Ratings7.03 Ratings
    Performance and Goals
    Comparison of Performance and Goals features of LogMeIn Rescue and Sage HRMS
    Feature
    LogMeIn Rescue
    -
    Ratings
    Sage HRMS
    7.3
    2 Ratings
    10% below category average
    Corporate goal setting00 Ratings8.01 Ratings
    Individual goal setting00 Ratings7.02 Ratings
    Line-of sight-visibility00 Ratings8.01 Ratings
    Performance tracking00 Ratings6.02 Ratings
    Performance Management
    Comparison of Performance Management features of LogMeIn Rescue and Sage HRMS
    Feature
    LogMeIn Rescue
    -
    Ratings
    Sage HRMS
    7.8
    5 Ratings
    2% below category average
    Performance plans00 Ratings9.03 Ratings
    Performance improvement plans00 Ratings8.03 Ratings
    Review status tracking00 Ratings7.03 Ratings
    Review reminders00 Ratings8.04 Ratings
    Multiple review frequency00 Ratings7.03 Ratings
    Succession Planning
    Comparison of Succession Planning features of LogMeIn Rescue and Sage HRMS
    Feature
    LogMeIn Rescue
    -
    Ratings
    Sage HRMS
    8.5
    1 Ratings
    8% above category average
    Create succession plans/pools00 Ratings9.01 Ratings
    Candidate ranking00 Ratings8.01 Ratings
    Candidate search00 Ratings8.01 Ratings
    Candidate development00 Ratings9.01 Ratings
    Recruiting / ATS
    Comparison of Recruiting / ATS features of LogMeIn Rescue and Sage HRMS
    Feature
    LogMeIn Rescue
    -
    Ratings
    Sage HRMS
    7.6
    3 Ratings
    4% below category average
    Job Requisition Management00 Ratings5.02 Ratings
    Company Website Posting00 Ratings7.23 Ratings
    Publish to Social Media00 Ratings9.01 Ratings
    Job Search Site Posting00 Ratings7.01 Ratings
    Duplicate Candidate Prevention00 Ratings8.01 Ratings
    Applicant Tracking00 Ratings8.02 Ratings
    Notifications and Alerts00 Ratings9.01 Ratings
    Best Alternatives
    LogMeIn RescueSage HRMS
    Small Businesses
    TeamViewer
    Score8.6 out of 10
    UZIO
    Score9.4 out of 10
    Medium-sized Companies
    BeyondTrust Remote Support
    Score8.6 out of 10
    Zoho People
    Score8.6 out of 10
    Enterprises
    TeamViewer
    Score8.6 out of 10
    PeopleStrong
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    LogMeIn RescueSage HRMS
    Likelihood to Recommend
    7.9
    (231 ratings)
    1.2
    (10 ratings)
    Likelihood to Renew
    6.0
    (23 ratings)
    8.0
    (1 ratings)
    Usability
    8.3
    (84 ratings)
    -
    (0 ratings)
    Availability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (39 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (3 ratings)
    -
    (0 ratings)
    Configurability
    8.2
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    LogMeIn RescueSage HRMS
    Likelihood to Recommend
    GoTo formerly LogMeIn
    LogMeIn is extremely appopriate when you have to perform something remotely or mutltask and perform work from your location. It gives you the ability to almost be at the site and perform work. While LogMeIn is an excellent toolkit. It can not always save the day. Sometimes it is more efficient to be on site to perform hardware upgrades, multiple software upgrades, technology refresehes and or have someone send you their hardware for rescue and repair as it is too messed up to fix and or perform the tasks remotely. However if you win 60 percent of the time - it's still a great benefit
    Incentivized
    Read full review
    Sage
    Sage HRMS is a software that fits in all organizations whether small or large and this makes it the most suitable HR solution as it will help you manage your workforce even if it may appear small. The software has analytics and reporting tools that are applicable in performance management where you will use them in assessing the productivity of your employees and plan on how to improve further as a workforce. It further helps in employee on-boarding, payroll management, and talent management
    Incentivized
    Read full review
    Pros
    GoTo formerly LogMeIn
    • To be able to connect through email or through the website.
    • To be able to remotely control our client's computers.
    • To be able to see what is on our clients' screens after a remote session has been established.
    • To be able to chat with our clients through both the web and the desktop app versions in case we get disconnected.
    Incentivized
    Read full review
    Sage
    • Ability to see history (like job history) easily at a glance.
    • Ability to make changes easily.
    • Organizing info in the employee record.
    Incentivized
    Read full review
    Cons
    GoTo formerly LogMeIn
    • By default it would be good to have clipboard sync enabled - disabled instead. So difficult when copying from my computer doesn’t work because of an agent sharing the connection and it will not let us copy information into the client’s computer.
    • Copying into excel is difficult. It will deselect things that you have highlighted when copying.
    • Would be nice to make the hierarchy easier when sharing files between clients and us.
    • Logging into certain environments can be challenging and require customers to be fairly techy to be able to understand how to get logged into client’s computers.
    • Sometimes login is pretty unstable on certain internet connections even though they are fine when they use team viewer with their IT.
    Incentivized
    Read full review
    Sage
    • We changed our chart of accounts. The system does not allow you to change the numbering format, so we had to start over with new databases.
    • The tax return portion of the software does not file local taxes. We would definitely like to see this functionality in the future.
    • The payroll piece does not handle complicated move up and move downs for union pay. This could definitely be improved upon.
    Incentivized
    Read full review
    Likelihood to Renew
    GoTo formerly LogMeIn
    Since we have not had anything other than a couple minor hiccups with LogMeIn Rescue and due to the overwhelming success we have had in implementing as well as utilizing LogMeIn Rescue, I cannot see any reason why would consider looking elsewhere. Overall, we have been highly satisfied with LogMeIn Rescue and have no intentions of making a switch.
    Incentivized
    Read full review
    Sage
    I do not work with this software anymore, and I am not involved with the renewal of it. However, if I were, I would still suggest using it unless something better was introduced
    Incentivized
    Read full review
    Usability
    GoTo formerly LogMeIn
    Sometimes connecting with a PIN has a delay that confuses users. If there is a way to minimize the delay, that would be ideal. If the user's individual account does have administrator permissions, the user has to click on elevated prompts even if administrator credentials are on hand. Yes, except if the user's individual account does not have administrator permissions. I have never gotten the option to input the admin credentials and start as system server to work across hundreds of sessions. I absolutely dread using LogMeIn Rescue during this type of scenario and may even need to use an alternative temporarily. Frequently clashes with users' security software. Otherwise, I love the application.
    Incentivized
    Read full review
    Sage
    No answers on this topic
    Reliability and Availability
    GoTo formerly LogMeIn
    Log me in has never failed me
    Incentivized
    Read full review
    Sage
    No answers on this topic
    Performance
    GoTo formerly LogMeIn
    no complaints
    Incentivized
    Read full review
    Sage
    No answers on this topic
    Support Rating
    GoTo formerly LogMeIn
    We have never had to access support because the software has always worked as expected. It is great to have a software vendor from whom we know we will have no issue with glitches or incompatibility. We do know, however, that if we did have an issue, we would have our issue resolved quickly.
    Incentivized
    Read full review
    Sage
    No answers on this topic
    Implementation Rating
    GoTo formerly LogMeIn
    Make sure you have your LogMeIn Rescue account sign-in details handy when installing on multiple support systems.
    Incentivized
    Read full review
    Sage
    No answers on this topic
    Alternatives Considered
    GoTo formerly LogMeIn
    I haven’t reviewed other platforms like LogMeIn Rescue because I am not aware of any alternative tools available to us for assisting clients and performing troubleshooting. Additionally, LogMeIn Rescue is the first tool I have used that allows me to view a client’s screen, which is why I am unable to compare it with others.
    Incentivized
    Read full review
    Sage
    Sage HRMS was very cost effective for a non-profit. It does all that we needed as a company and more. It also allows us to handle payroll ourselves instead of outsourcing [it].
    Incentivized
    Read full review
    Scalability
    GoTo formerly LogMeIn
    it's perfect
    Incentivized
    Read full review
    Sage
    No answers on this topic
    Return on Investment
    GoTo formerly LogMeIn
    • For businesses with small to midsize IT staff, the ability to remotely control devices that are not on-site and occasionally out of state is extremely cost-effective.
    • The speedy response time of LogMeIn Rescue has been very helpful in resolving issues for IT staff.
    • The administrative process has been made more efficient by the ability to remotely log into servers.
    Incentivized
    Read full review
    Sage
    • there can be a high ROI when processing payroll in house compared to outsourced. Not to mention the flexibility you gain.
    Incentivized
    Read full review
    ScreenShots

    LogMeIn Rescue Screenshots

    Screenshot of Technician Group Configuration - Where users can create technician groups and subgroups with granular agent permissionsScreenshot of The console where repetitive tasks automated by running pre written scripts in the background, without disturbing end usersScreenshot of A smartphone camera being used to troubleshoot offline computers and hardwareScreenshot of Remote control of Macs, PCs and Linux/AndroidScreenshot of Reboot sessions and automationScreenshot of The central dashboard where common mobile device issues on iPhone and Android can be identified and addressed without the need to navigate the end user's device.